Recent reviews
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- Negative
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8.0
Nice Location, Clean Rooms, Friendly Staff. No central heating (avoid during winters)
review from KAYAK -
4.3
Good location, reasonably priced for Hong Kong, friendly staff. Rooms fresh modern look (all while and tiled floors). Only 2 lifts so a lot of waiting when busy, also had problem with towels etc - often only 1 bath sheet left and no hand twoels, face flannels or bath mat, also rooms not serviced until very late in the day. My room had loads of dust and hair under the pull out draw unit. Also mean with soaps and only 1 bottle of water per day. Breakfast is limited to cerals, toast, etc.but was fine for me. Be sure to ask for a room away from the main road which is noisy all night and the sound proofing between the rooms is poor! Do not take the hotel shuttle - takes far too long - take the airport express and taxi instead. Although mirowave in the room no plates or chop sticks/forks etc.
review from KAYAK -
7.0
Ambience and comfort of the room,very well designed and very spacious for Hong Kong, clean room, nice cozy ambiance, just outside are Trams, buses and taxis, amazing location!
review from KAYAK -
6.3
The location. The staff was most helpful, especially a lady called "Sam". Plenty of storage space for luggage and good en-suite bathroom. People talking and walking noise from the hallway due to the marble floor. The very bright TV standby light on the wall from end of the bed - I had to tape a luggage tag over it in order to sleep! Breakfast was included, but there was no option for cheaper rate if not taking breakfast in their iCafe - which offers poor quality no service breakfast for HK$90 including 10% service! They only give 1 tea bag and 1 bottle of water a day even for the double room! I stayed for 5 nights, no one has changed my bed linen - when asked, the staff told me it was supposed to be changed every other day. Bathroom towels were inconsistent - always something missing each day. However, they were were quick to replace when asked.
review from KAYAK -
7.0
the noise , we left after 3 days because they werte doing renovation, it was far too expensive according to the noise we had to endure from 10.00 to 19.00
review from KAYAK -
5.7
Modern rooms, clean, very kind and helpful staff at the front desk, free wifi in the rooms very, very small rooms - impossible to put two suitcases on the floor
review from KAYAK -
6.3
- upgrade to the bigger rm since we had paid for 10 nights & only stayed for 6, it's nice that i club was willing to compensate us by upgrading the room during stay ! Nothing serius enough worths to complain about !
review from KAYAK -
7.3
Everything was easy. No frills which is what I wanted. I got what I paid for
review from KAYAK -
4.3
Location! Staff un-friendly and breakfast very poor!
review from KAYAK -
5.3
The location is convenient. No sleeper available in the room. The air conditioner is too loud. Breakfast choice is limited so for a long stay, not good.
review from KAYAK -
3.3
clean area but bad staff i hurt in the bathroom because of wearing the slippers and the wet floor. i called customer service line for help, the staff 's tone is so bad. i suggest to change the slippers since customers will be easily slided and hurt !!!!!! i aslo suggest the management team make some training programe or re-training programe for staff. Make more valuable to your hotel. Looking forward to seeing your improvement.
review from KAYAK
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7.0
Ambience and comfort of the room,very well designed and very spacious for Hong Kong, clean room, nice cozy ambiance, just outside are Trams, buses and taxis, amazing location!
review from KAYAK -
7.0
the noise , we left after 3 days because they werte doing renovation, it was far too expensive according to the noise we had to endure from 10.00 to 19.00
review from KAYAK -
7.3
Everything was easy. No frills which is what I wanted. I got what I paid for
review from KAYAK
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4.3
Good location, reasonably priced for Hong Kong, friendly staff. Rooms fresh modern look (all while and tiled floors). Only 2 lifts so a lot of waiting when busy, also had problem with towels etc - often only 1 bath sheet left and no hand twoels, face flannels or bath mat, also rooms not serviced until very late in the day. My room had loads of dust and hair under the pull out draw unit. Also mean with soaps and only 1 bottle of water per day. Breakfast is limited to cerals, toast, etc.but was fine for me. Be sure to ask for a room away from the main road which is noisy all night and the sound proofing between the rooms is poor! Do not take the hotel shuttle - takes far too long - take the airport express and taxi instead. Although mirowave in the room no plates or chop sticks/forks etc.
review from KAYAK -
6.3
The location. The staff was most helpful, especially a lady called "Sam". Plenty of storage space for luggage and good en-suite bathroom. People talking and walking noise from the hallway due to the marble floor. The very bright TV standby light on the wall from end of the bed - I had to tape a luggage tag over it in order to sleep! Breakfast was included, but there was no option for cheaper rate if not taking breakfast in their iCafe - which offers poor quality no service breakfast for HK$90 including 10% service! They only give 1 tea bag and 1 bottle of water a day even for the double room! I stayed for 5 nights, no one has changed my bed linen - when asked, the staff told me it was supposed to be changed every other day. Bathroom towels were inconsistent - always something missing each day. However, they were were quick to replace when asked.
review from KAYAK -
5.7
Modern rooms, clean, very kind and helpful staff at the front desk, free wifi in the rooms very, very small rooms - impossible to put two suitcases on the floor
review from KAYAK -
6.3
- upgrade to the bigger rm since we had paid for 10 nights & only stayed for 6, it's nice that i club was willing to compensate us by upgrading the room during stay ! Nothing serius enough worths to complain about !
review from KAYAK -
4.3
Location! Staff un-friendly and breakfast very poor!
review from KAYAK -
5.3
The location is convenient. No sleeper available in the room. The air conditioner is too loud. Breakfast choice is limited so for a long stay, not good.
review from KAYAK -
3.3
clean area but bad staff i hurt in the bathroom because of wearing the slippers and the wet floor. i called customer service line for help, the staff 's tone is so bad. i suggest to change the slippers since customers will be easily slided and hurt !!!!!! i aslo suggest the management team make some training programe or re-training programe for staff. Make more valuable to your hotel. Looking forward to seeing your improvement.
review from KAYAK
