Overview

Grand Hotel Eden
Top Lake Hotel

Riva Paradiso, 1, 6900 Lugano, Ticino, Switzerland
+41 91 985 92 00

Rp 1,949,867+

Overall guest ratings

8.0/10 Good
Based on 846 reviews

Review highlights

  • 9.0
  • 8.2
  • 4.9
  • 4.7

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    Located just 3.5 mi (5.7 km) from the airport, Grand Hotel Eden offers a free shuttle (available on request). Guests can visit the spa to indulge in hot stone massages, detox wraps, or body scrubs, and Oasis serves breakfast, lunch, and dinner. There's a casino and an indoor pool, and rooms at this luxurious hotel get the details right with Frette Italian sheets and premium bedding.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • Skiing (downhill)
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Ski storage
    • Storage available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Casino
    • Cable or satellite TV
    • Free airport shuttle
    • Babysitting/child care services (surcharge)
    • Parking (surcharge)
    • Train station shuttle
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 846 reviews
    • 9.0 "Terrific location."
    • 8.2 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
    • 6.2 "Breakfast is mediocre."
    • 6.0 "Rooms are ok."
    • 4.9 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
      0.5 "Air conditioning was criticized by 95%."
    • 4.7 "Value below average."
    • 4.6 "Disappointing food."
      4.0 "60% did not like what was on the menu."
      1.4 "For 86%, the dining experience was not enjoyable."
    • 4.3 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      1.0 "90% thought the facilities needed updating."
      0.6 "94% complained about the elevator."
      2.5 "75% didn't like the architecture."
    • 4.2 "Wellness & sports facilities were not very nice."
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    Overall rating

    7.9 Good
    Based on 482 reviews
    • 9.1 "Terrific location."
    • 8.4 "Bar is amazing."
    • 8.2 "Great service."
      7.2 "72% said the reception staff was great."
    • 6.5 "Breakfast is mediocre."
    • 5.4 "Rooms are ok."
      6.6 "Only 66% found the balcony ok."
    • 5.0 "Average comfort."
      0.6 "Air conditioning was criticized by 94%."
      4.5 "55% didn't like the uncomfortable beds."
    • 4.4 "Value below average."
    • 4.0 "Disappointing food."
      3.1 "69% did not like what was on the menu."
    • 3.9 "Wellness & sports facilities were not very nice."
    • 3.9 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      0.8 "92% thought the facilities needed updating."
      0.6 "94% complained about the elevator."
      2.2 "78% didn't like the architecture."
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    Overall rating

    7.8 Good
    Based on 203 reviews
    • 9.1 "Terrific location."
    • 8.1 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 5.8 "Breakfast is mediocre."
    • 5.7 "Rooms are ok."
    • 5.0 "Average comfort."
    • 4.7 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
    • 3.5 "Not very clean."
      2.8 "72% said rooms were dirty."
    • 2.8 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
    • 1.5 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    Based on 160 reviews
    • 8.9 "Location is great."
    • 8.1 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 6.8 "Rooms are ok."
    • 6.4 "Breakfast is mediocre."
    • 5.3 "Average comfort."
    • 4.6 "Value below average."
    • 4.6 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 1.4 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
      4.1 "Unfriendly atmosphere, according to 59%."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

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