Overview

Imperial Hotel and Suites

5851 Victoria Ave, Niagara Falls, ON, Canada
+1 905 356 2648

Rp 706,667+

Overall guest ratings

6.4/10 Good
Based on 1,709 reviews

Review highlights

  • 8.9
  • 7.5
  • 4.2
  • 3.8

Nearby

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    About

    Location.

    The Imperial Hotel and Suites is located in downtown Niagara Falls, Ontario, Canada, and stands 1 block from the Falls Avenue Entertainment Complex and the Maid of the Mist boat rides. The hotel is also less than 1 km (0.6 mi) from Casino Niagara.

    Hotel Features.

    Multi-function rooms accommodate corporate or social events and include free WiFi. The hotel features a restaurant, an indoor pool with a spa tub, and a fitness center. A tour coordinator is available to assist with local sightseeing arrangements. Additional hotel amenities include 24-hour reception services and laundry facilities.

    Guestrooms.

    This hotel features 104 guestrooms with pale-wood furnishings and floral-print fabrics. All rooms include sitting areas with sofas, refrigerators, and coffee/tea makers. Microwave ovens are available on request. Accommodations feature satellite television, safe-deposit boxes, and free WiFi. The Honeymoon Suite features a heart-shaped jetted tub, while Junior Suites include jetted tubs and separate sleeping quarters with king beds.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Hot tub
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Pool table
    • Storage available
    • Non-smoking rooms available
    • Gift shop
    • Laundry facilities
    • Cable or satellite TV
    • Safe
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.4 Good
    Based on 1,709 reviews
    • 8.9 "Location is great."
      9.5 "95% liked the proximity to sightseeing."
      9.8 "98% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.5 "Good service."
      7.8 "78% found the staff to be very friendly."
      8.2 "82% found the restaurant service to be one of the best."
      10.0 "100% said the recreation staff was great."
    • 7.2 "Good breakfast."
    • 6.8 "Average value."
    • 5.4 "Food is average."
    • 4.2 "Rooms are not good."
      3.2 "68% said rooms were dirty."
      4.2 "58% didn't like the uncomfortable beds."
      2.3 "77% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
      1.4 "86% found problems with the furniture."
      2.3 "77% thought the tv was sub-standard."
      1.0 "90% said the bathroom was dirty."
      2.5 "75% had problems with the shower."
      4.8 "Air conditioning was criticized by 52%."
      2.3 "77% were disappointed with the minibar."
      1.4 "86% criticized the small bathroom."
      4.5 "55% were unsatisfied with the kitchenette."
    • 3.8 "Bar is not good."
    • 3.1 "Generally quite dirty."
      3.2 "68% said rooms were dirty."
      2.9 "71% thought it was rather dirty."
      1.0 "90% said the bathroom was dirty."
      3.7 "Dirty pool, said 63%."
      0.0 "100% said that wellness & sports facilities were unclean."
    • 2.3 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      2.4 "For 76%, the lobby entrance was sub-standard."
      0.4 "96% complained about the elevator."
      2.0 "80% thought the facilities needed updating."
      0.8 "92% didn't like the architecture."
    • 2.3 "Horrible vibe."
      2.0 "80% criticized the unstylish hotel."
      2.4 "For 76%, the lobby entrance was sub-standard."
      1.9 "81% didn't like the unstylish hotel."
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    Overall rating

    6.9 Good
    Based on 649 reviews
    • 9.0 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
    • 7.4 "Good breakfast."
      8.0 "80% were happy with the price of the breakfast."
    • 7.4 "Good service."
      7.9 "79% found the staff to be very friendly."
    • 7.2 "High value."
      8.0 "80% were happy with the price of the breakfast."
    • 5.8 "Food is average."
    • 4.5 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      2.2 "78% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      2.4 "For 76%, the rooms looked old."
      1.6 "84% found problems with the furniture."
      1.7 "83% thought they were poorly maintained."
      2.5 "75% thought the tv was sub-standard."
      1.0 "90% said the bathroom was dirty."
      1.1 "89% criticized the small bathroom."
      2.3 "77% had problems with the shower."
    • 3.3 "Not very clean."
      3.4 "66% said rooms were dirty."
      3.0 "70% thought it was rather dirty."
      1.0 "90% said the bathroom was dirty."
      3.7 "Dirty pool, said 63%."
    • 2.7 "Horrible vibe."
      2.3 "77% criticized the unstylish hotel."
      2.8 "For 72%, the lobby entrance was sub-standard."
    • 2.3 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      2.8 "For 72%, the lobby entrance was sub-standard."
      0.3 "97% complained about the elevator."
    • 1.5 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
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    Overall rating

    6.1 Good
    Based on 1,025 reviews
    • 8.9 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
    • 7.8 "Good service."
      7.9 "79% found the staff to be very friendly."
    • 7.0 "Good breakfast."
    • 5.7 "Food is average."
    • 4.1 "Rooms are not good."
      2.9 "71% said rooms were dirty."
      4.3 "57% didn't like the uncomfortable beds."
      2.5 "75% complained about the bathroom."
      1.7 "For 83%, the rooms looked old."
      1.4 "86% thought they were poorly maintained."
      1.1 "89% found problems with the furniture."
      2.5 "75% thought the tv was sub-standard."
      1.2 "88% said the bathroom was dirty."
      2.3 "77% were disappointed with the minibar."
      4.6 "Air conditioning was criticized by 54%."
    • 2.7 "Generally quite dirty."
      2.9 "71% said rooms were dirty."
      2.6 "74% thought it was rather dirty."
      1.2 "88% said the bathroom was dirty."
      3.8 "Dirty pool, said 62%."
    • 2.3 "Horrible vibe."
      1.9 "81% criticized the unstylish hotel."
      2.2 "For 78%, the lobby entrance was sub-standard."
    • 1.9 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      0.3 "97% complained about the elevator."
      2.2 "For 78%, the lobby entrance was sub-standard."
      1.6 "84% thought the facilities needed updating."
    • 1.5 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."
    View all review categories

    Overall rating

    6.1 Good
    Based on 17 reviews
    • 3.9 "Rooms are not good."
      3.3 "67% said rooms were dirty."
    • 3.1 "Generally quite dirty."
      3.3 "67% said rooms were dirty."

    Overall rating

    6.3 Good
    Based on 17 reviews
    • 8.9 "Location is great."
    • 5.5 "Average comfort."
    • 4.1 "Rooms are not good."
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