Sewa Mobil di Bandara Denver Intl

Pro: There was not much, place was clean but that's about it.

Kontra: Get more busses waited about 20mins and others 30mins, only one running at the time and a bit of a distance. Once we arrived the price that was offered was not price on Kayak. Immediately the service rep began with the vehicle I selected was not available nor powerful enough for Denver. So a $25 upcharge to get a 4x4 Jeep GC, with that said tried to sell the more expensive insurance, which I already had paid for via Kayak. After declining that, the toll fees which I also declined. Upon getting the vehicle the passenger rear tire was super low, went back to office to get another vehicle but was told that the tire pressure was due to cold weather but the other 3 were fine, hate those tropical tires. So the mechanic filled the tire with air and off we were, oh and no one inspected the vehicle or checked our paper out the door. Upon return, suppose to be easy but, nope, the young lady inspecting the vehicle said that there were scratches on the passenger door. Like some kid had done it, we don't have kids, she took pictures and said she would let us know. In addition I told her about the tire having a slow leak and having to refill it with air twice, trying to help the next person. So I went back inside and the rep who had helped me in the beginning pretended to be too busy to take care of me, mind you no one else was at the counter. So I spoke with the supervisor, she checked on the vehicle and the scratches were already accounted for, nice try. Overall not a good experience, don't ever plan to rent a car from this company again, renter beware.

Pro: Absolutely nothing. Drivers were nice. That was it. Signs at airport non-existent. After missing one van did I find the pick-up location. Had to wait a half hour until next van. Plenty of office staff running around, yet only one person manning the desk. When it was finally my turn, he tried to upgrade me three times. When I refused the third time time he got surly. Handed me my keys. When I asked what typed and where my car was he replied with the model name. When asked again where it was, he said just walk out the door and click your keys. Car was excessively scratched and dented Front tire had a slow leak which I had to refill several times. Signs for exiting the lot...poorly marked and blocked by a rental car employee.

Kontra: Everything.

Pro: Staff was helpful and drop off was easy...until I got my bill. After a call to Customer Service, I was able to work out the inaccuracies.

Kontra: The first car they gave us was in bad need of repair and we had to return after driving a few miles down the road. They did give us an upgraded vehicle but in all my years of travel, I had never experienced anyone sending me out in a vehicle that was not safe. Then, after checkout, they messed up my bill and tried to charge me for gas after I had already purchased a prepaid gas tank full.

Pro: Staff was not friendly at all. Cars had high mileage and didn’t work well. Cars were not sanitized and washed when we got it. Poor service.

Kontra: Overall customer service

Pro: I liked...the fact everyone working there spoke English.

Kontra: This ACE location does not allow the vehicles to be driven out of state. We had booked a pickup at the Denver airport ACE and a drop off at the Las Vegas airport ACE. At the desk, the employee says we can't take the car out of state. We point out the drop off was Vegas, he says that's ok because it's a sister location, but we can only drive on I-70 and I-15 through Utah, we can't enter Arizona or any other state. We point out I-15 does in fact enter Arizona, he tells us we can't have the car, so we had to return to the airport to use another rental company.

Pro: Absolutely nothing

Kontra: That the vehicles work. That the customer service was better and management as well. The check out process was absolutely terrible. The whole experience was horrific. Never again