Sewa Mobil di Bandara Denver Intl

Pro: Nice vehicle and very clean.

Kontra: First off the shuttle that was supposed to pick us up, drove past us 2 times before finally making a third lap and picking us up as the airport. We made the reservations in the wrong name and the man who helped us, got noticeable irritated after we just asked to change names instead of having an extra driver. They did not have the car that we reserved, so they just gave us the first thing that arrived. There were hidden fees all over the place, and then we had to pay $30 just to drop off the car next door because your services were not open until 7 and our flight left at 6am. Very rude customer service, I will not be working with this company ever again.

Pro: The car was clean and nice

Kontra: The customer service was pretty terrible. I felt like they were trying to get more and more money out of me every sentence. I paid my initial fee but then they wanted me to pay more and more. I felt like they were running a racket on me the whole time. Also when I called customer support, there was no one there on the corporate line. Then I tried dealing with the local company and they gave me zero help. Honestly it was a very frustrating experience. I will not be choosing them ever again.

Kontra: Ace pulled a bait and switch. My reservation was for a Jeep Grand Cherokee (or similar) because I needed 4 wheel drive. When I arrived they had Grand Cherokees on the lot but told me that was an upgrade (almost double) even though my reservation paperwork clearly said Jeep Grand Cherokee or similar. They told me my reservation was only for a front wheel drive small suv. After getting a manager involved I finally got an all whee drive vehicle, but still not the Jeep I had reserved. I would not use Ace again due to these tactics.

Pro: Staff was friendly, drop Off was really easy!

Kontra: They could have inspected their cars a little better, the first two cars they were going to put us in were not clean at all.

Pro: pick up shuttle is slow, price go up a lot when switch to awd suv, charge 8.99 per gallon gas fillup

Pro: Staff was rude. Will not be renting from this company ever again even if it is the cheapest option available we will avoid this company.

Kontra: Staff was not friendly or informative. Our flight was delayed and I called in advance to ensure our reservation was maintained, but when we arrived we were told it had been cancelled and there was no way around it because it was automated by the system. All we needed was to be informed of such so that we could evaluate our options, but instead we were left with whatever was left in the lot at same day booking prices. We felt like we were nickel and dined for extras as well. This is not a personal evaluation of the individual staff members but partially due to insufficient training.