Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.4 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.4 "City centre within easy reach , said 94%." 10.0 "Near to public transport , according to 100%." -
9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 9.5 "95% thought theservice was very professional ." 7.3 "73% said thereception staff was great ." 9.7 "97% said theconcierge service was amazing ." 8.0 "80% found therestaurant service to be one of the best ." 10.0 "100% wereimpressed by the valet service ." -
8.8 "Bar is amazing."10.0 "
Delicious alcoholic drinks , according to 100%." -
8.4 "Comfort level is high."9.1 "91% said the
beds were comfortable ." 7.7 "77% thoughtrooms were spacious ." -
8.3 "Amenities are good."8.3 "83% thought the
building was wonderful ." 9.7 "97%enjoyed the lobby entrance ." 10.0 "100% thought thearchitecture was beautiful ." -
5.8 "Average cleanliness."5.8 "Only 58% said
rooms were clean enough ." -
4.5 "Internet is poor."4.6 "54% thought it was
overpriced ." -
4.3 "Value below average."4.6 "54% thought it was
overpriced ." 2.5 "75% said thebreakfast was too expensive ." 4.3 "Theprice was too high for 57%."
Overall rating
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9.5 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 9.5 "City centre within easy reach , said 95%." -
9.1 "World class service."9.5 "95% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 7.4 "74% said thereception staff was great ." 7.8 "78% found therestaurant service to be one of the best ." 9.7 "97% said theconcierge service was amazing ." -
8.4 "Comfort level is high."9.2 "92% said the
beds were comfortable ." 7.7 "77% thoughtrooms were spacious ." -
8.1 "Breakfast is good."
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7.5 "Nice rooms."9.2 "92% said the
beds were comfortable ." 8.6 "86% thought theview was good ." 7.7 "77% thoughtrooms were spacious ." 7.6 "76%enjoyed the shower ." 7.8 "78% werehappy with the tv ." -
5.8 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." 6.9 "69% thought thecleanliness of the hotel was average ." -
4.9 "Internet is poor."
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4.7 "Value below average."
Overall rating
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9.2 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." -
9.0 "World class service."9.5 "95% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." -
8.3 "Comfort level is high."8.9 "89% said the
beds were comfortable ." -
7.9 "Good breakfast."
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7.0 "Nice rooms."8.9 "89% said the
beds were comfortable ." -
5.6 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.7 "Internet is poor."
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4.1 "Value below average."
Overall rating
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8.8 "Great service."
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6.9 "Rooms are ok."
Overall rating
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9.3 "Terrific location."
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.6 "Comfort level is high."9.2 "92% said the
beds were comfortable ." -
7.8 "Good breakfast."
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7.3 "Nice rooms."9.2 "92% said the
beds were comfortable ." -
3.9 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
The location of the hotel was very nice ans the staff was beyond warm and welcoming!
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10.0review from
Clean, spacious rooms and bathrooms The beds were incredibly comfortable The staff from top to bottom were extremely pleasant and helpful. They epitomize the phrase, "service with a smile."
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10.0review from
Amazing hotel... big 2 person tub, 2 shower heads in the shower... fantastic location downtown.
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8.6review from
Very convenient location in Wellington for access to all parts of the city, professionalism and knowledge of staff were excellent. Nothing.
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7.3review from
Location & the executive lounge Bathrooms need an update
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7.0review from
Staff where exceptionally helpful and allowed me to feel comfortable and safe as I was travelling alone
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5.7review from
The gym and pool facilities were great, very clean and the gym staff were friendly and attentive. I found the administration around my booking very poor. I ended up spending too much of my time reconfirming things I'd already told the staff about my booking and the cost. Generally I found the service of the staff poor given the quality of the hotel - I get much better and responsive service from other quality hotels.
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7.7review from
Very Friendly Stff, nothing to much trouble for the few staff we had to deal with directly. Excellent help from the concierge desk!!!
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7.0review from
The location for shopping, and closeness to the waterfront, particularly the Queens Wharf bars and restaurants, can't be beat. The proximity to the harbour also means attractions such as Te Papa museum are a short pleasant stroll away along the waterfront. The hotel itself is getting on in years now, but still offers quiet, comfortable accommodation with a touch of class. We booked for two separate stays of two and four nights a number of months prior to our trip and were disappointed to find that the entire cost of both stays was deducted from our credit card about two months prior to us actually staying there.
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8.0review from
excellent hotel,close to attractions and city centre
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6.0review from
The staff in the Club Lounge were very good, especially Nina. Food quality and presentation in Chameleon Restaurant was excellent. The hotel is centrally located relative to commercial activities, shops and public transport. Underground parking and a guest laundry in the same building is a plus. It is now getting quite tired/dated and in need of refurbishment. Attentativeness of waiters in Chameleon Restaurant could be improved. The lack of a fine dining restaurant separate from the general lobby area detracts from the dining experience. It was disappointing that the bed turn down service did not occur on 2 out of the 7 nights of our stay.
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6.0review from
concierge was excellent and helpful. The difference between complaint and not liking something is so fine as to make this impossible to answer. My name incidentally is prosaicly John Walker
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4.0review from
The room it self was good however I can not believe how the hotle is old and bathrooms are very bad unbelievable. I do not recommend any one to go to this hotle and Bolton is really perfect, no way to compare between them. The hotel services do not match the name of this hotel because in other countries inter means something very luxurial but that one is very far from being like that. the bathroom was very poor and old and not clean
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7.0review from
The bed was incredibly comfortable! They had very lovely staff and you had everything available to you. No view but that was no biggy
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8.0review from
The location of the hotel was very nice ans the staff was beyond warm and welcoming!
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10.0review from
Clean, spacious rooms and bathrooms The beds were incredibly comfortable The staff from top to bottom were extremely pleasant and helpful. They epitomize the phrase, "service with a smile."
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10.0review from
Amazing hotel... big 2 person tub, 2 shower heads in the shower... fantastic location downtown.
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8.6review from
Very convenient location in Wellington for access to all parts of the city, professionalism and knowledge of staff were excellent. Nothing.
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8.0review from
excellent hotel,close to attractions and city centre
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7.3review from
Location & the executive lounge Bathrooms need an update
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7.0review from
Staff where exceptionally helpful and allowed me to feel comfortable and safe as I was travelling alone
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7.7review from
Very Friendly Stff, nothing to much trouble for the few staff we had to deal with directly. Excellent help from the concierge desk!!!
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7.0review from
The location for shopping, and closeness to the waterfront, particularly the Queens Wharf bars and restaurants, can't be beat. The proximity to the harbour also means attractions such as Te Papa museum are a short pleasant stroll away along the waterfront. The hotel itself is getting on in years now, but still offers quiet, comfortable accommodation with a touch of class. We booked for two separate stays of two and four nights a number of months prior to our trip and were disappointed to find that the entire cost of both stays was deducted from our credit card about two months prior to us actually staying there.
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7.0review from
The bed was incredibly comfortable! They had very lovely staff and you had everything available to you. No view but that was no biggy
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5.7review from
The gym and pool facilities were great, very clean and the gym staff were friendly and attentive. I found the administration around my booking very poor. I ended up spending too much of my time reconfirming things I'd already told the staff about my booking and the cost. Generally I found the service of the staff poor given the quality of the hotel - I get much better and responsive service from other quality hotels.
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6.0review from
The staff in the Club Lounge were very good, especially Nina. Food quality and presentation in Chameleon Restaurant was excellent. The hotel is centrally located relative to commercial activities, shops and public transport. Underground parking and a guest laundry in the same building is a plus. It is now getting quite tired/dated and in need of refurbishment. Attentativeness of waiters in Chameleon Restaurant could be improved. The lack of a fine dining restaurant separate from the general lobby area detracts from the dining experience. It was disappointing that the bed turn down service did not occur on 2 out of the 7 nights of our stay.
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6.0review from
concierge was excellent and helpful. The difference between complaint and not liking something is so fine as to make this impossible to answer. My name incidentally is prosaicly John Walker
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4.0review from
The room it self was good however I can not believe how the hotle is old and bathrooms are very bad unbelievable. I do not recommend any one to go to this hotle and Bolton is really perfect, no way to compare between them. The hotel services do not match the name of this hotel because in other countries inter means something very luxurial but that one is very far from being like that. the bathroom was very poor and old and not clean
