Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.6 "Excellent wellness & sports facilities."9.8 "
top-notch fitness area , thought 98%." -
8.2 "Great service."9.5 "95% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 7.3 "73% thought theservice was very professional ." 9.2 "92% said theconcierge service was amazing ." 10.0 "100% said therecreation staff was great ." -
8.2 "Location is great."9.2 "92%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 10.0 "Easily accessible by car , said 100%." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Near to public transport , according to 100%." -
7.0 "Good cleanliness."6.8 "Only 68% said
rooms were clean enough ." -
6.8 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." 5.2 "52% thought theminibar was ok ." 5.5 "Only 55% thought thefurniture was functional ." 5.0 "50% thought thekitchenette was ok ." -
6.1 "Average amenities."6.1 "61% thought the
building was acceptable ." -
6.0 "Breakfast is mediocre."5.0 "
Breakfast prices were ok , according to 50%." -
5.8 "Vibe was decent."
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5.5 "Food is average."5.4 "54% thought the
dining experience was appropriate ." -
4.5 "Internet is poor."3.4 "66% said the
wifi quality was bad ."
Overall rating
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9.7 "Excellent wellness & sports facilities."9.8 "
top-notch fitness area , thought 98%." -
8.3 "Location is great."
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7.7 "Good service."9.3 "93% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." -
7.5 "Good pool."
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7.1 "High comfort."8.2 "82% said the
beds were comfortable ." 7.2 "72% thoughtrooms were spacious ." -
6.3 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 5.2 "52% thought theminibar was ok ." -
6.1 "Breakfast is mediocre."
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5.9 "Average amenities."5.8 "58% thought the
building was acceptable ." -
5.6 "Vibe was decent."
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4.5 "Internet is poor."3.3 "67% said the
wifi quality was bad ."
Overall rating
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9.7 "Excellent wellness & sports facilities."
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8.1 "Location is great."
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7.9 "Good service."9.6 "96% found the
staff to be very friendly ." -
7.6 "Good pool."
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7.0 "Good cleanliness."6.9 "Only 69% said
rooms were clean enough ." -
7.0 "High comfort."
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6.8 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." 5.3 "53% thought theminibar was ok ." -
6.2 "Average amenities."6.1 "61% thought the
building was acceptable ." -
5.0 "Food is average."
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4.7 "Internet is poor."
Overall rating
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9.7 "Excellent wellness & sports facilities."9.8 "
top-notch fitness area , thought 98%." -
8.2 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.0 "Location is great."
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6.6 "Average comfort."
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6.5 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
6.1 "Breakfast is mediocre."
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6.1 "Average amenities."6.0 "60% thought the
building was acceptable ." -
5.8 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
5.4 "Food is average."
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5.2 "Vibe was decent."
Overall rating
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8.5 "Location is great."
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8.0 "Great service."9.5 "95% found the
staff to be very friendly ." -
7.1 "High comfort."8.2 "82% said the
beds were comfortable ." -
6.1 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." -
5.9 "Average amenities."5.8 "58% thought the
building was acceptable ." -
5.1 "Vibe was decent."
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4.6 "Value below average."
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4.3 "Internet is poor."3.3 "67% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.7review from
Amazing hospitality and service. I was suggesred to join a free awards members club for the starwood hotels at check in which allowed me a club level pass for a happy hour, complimentary breakfast and wifi. Dallas is a spread out city so it was only a short drive to downtown activities which meant uber/lyft friendly. It would have been better if it were a true walking distance but location was still really good just not great if you want to ho into extreme detail but still very satisfied.
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5.4review from
Staff was friendly One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.
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2.0review from
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
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2.0review from
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
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6.2review from
Staff was helpful with directions. Rooms were clean and nice. No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.
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10.0review from
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
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6.0review from
The common areas were beautiful and staff was extremely helpful and pleasant. Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
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3.4review from
............. Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
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5.4review from
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
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9.6review from
Loved the pillows and how big and beatiful it was! The staff were very friendly also I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
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9.7review from
Amazing hospitality and service. I was suggesred to join a free awards members club for the starwood hotels at check in which allowed me a club level pass for a happy hour, complimentary breakfast and wifi. Dallas is a spread out city so it was only a short drive to downtown activities which meant uber/lyft friendly. It would have been better if it were a true walking distance but location was still really good just not great if you want to ho into extreme detail but still very satisfied.
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10.0review from
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
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9.6review from
Loved the pillows and how big and beatiful it was! The staff were very friendly also I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
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5.4review from
Staff was friendly One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.
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2.0review from
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
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2.0review from
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
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6.2review from
Staff was helpful with directions. Rooms were clean and nice. No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.
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6.0review from
The common areas were beautiful and staff was extremely helpful and pleasant. Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
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3.4review from
............. Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
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5.4review from
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
