Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.5 "Terrific location."10.0 "100%
liked the proximity to shopping ." 9.7 "97%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.0 "Easily accessible by car , said 80%." 10.0 "Near to public transport , according to 100%." -
8.1 "Comfort level is high."8.9 "89% said the
beds were comfortable ." 9.3 "93% thoughtrooms were spacious ." 9.2 "92% liked thebig bathroom ." -
7.9 "Good breakfast."8.4 "84% were
happy with the price of the breakfast ." -
7.8 "Good service."8.7 "87% found the
staff to be very friendly ." 8.7 "87% thought theservice was very professional ." 9.1 "91% said therecreation staff was great ." 7.5 "Management was excellent , said 75%." -
6.7 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." 5.0 "Only 50% said therooms were modern ." -
6.3 "Vibe was decent."6.3 "63% thought the
atmosphere was somewhat friendly ." -
6.1 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." -
4.7 "Bar is not good."2.9 "
Bar service was unacceptable , according to 71%." 4.5 "Alcoholic drinks were awful , according to 55%." 1.9 "81% saidbeverages were too expensive ." -
4.4 "Value below average."3.6 "64% thought it was
overpriced ." 1.9 "81% saidbeverages were too expensive ." 1.7 "Theprice was too high for 83%." -
3.3 "Internet is poor."3.6 "64% thought it was
overpriced ." 3.0 "70% said thewifi quality was bad ."
Overall rating
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9.6 "Terrific location."10.0 "100%
liked the proximity to shopping ." 9.7 "97%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.3 "Comfort level is high."9.0 "90% said the
beds were comfortable ." 9.4 "94% thoughtrooms were spacious ." 9.5 "95% liked thebig bathroom ." -
7.8 "Good service."8.7 "87% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." 9.4 "94% said therecreation staff was great ." -
7.7 "Good breakfast."8.3 "83% were
happy with the price of the breakfast ." -
6.9 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 5.5 "Only 55% said therooms were modern ." -
6.5 "Vibe was decent."6.1 "61% thought the
atmosphere was somewhat friendly ." 6.6 "Only 66% thought, thehotel was modern ." -
6.2 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
5.5 "Food is average."
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4.8 "Value below average."4.1 "59% thought it was
overpriced ." 2.1 "79% saidbeverages were too expensive ." 2.1 "Theprice was too high for 79%." -
3.7 "Internet is poor."4.1 "59% thought it was
overpriced ." 3.1 "69% said thewifi quality was bad ."
Overall rating
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9.5 "Terrific location."10.0 "100%
liked the proximity to shopping ." -
7.8 "High comfort."8.9 "89% said the
beds were comfortable ." 8.9 "89% thoughtrooms were spacious ." -
7.8 "Good service."8.8 "88% found the
staff to be very friendly ." 8.3 "83% thought theservice was very professional ." -
7.7 "Good breakfast."
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6.0 "Rooms are ok."5.8 "Only 58% said
rooms were clean enough ." -
5.9 "Vibe was decent."6.1 "61% thought the
atmosphere was somewhat friendly ." -
5.6 "Average cleanliness."5.8 "Only 58% said
rooms were clean enough ." 6.4 "64% thought thecleanliness of the hotel was average ." -
5.0 "Bar is ok."
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4.5 "Value below average."
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3.8 "Internet is poor."
Overall rating
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9.2 "Terrific location."
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7.7 "High comfort."8.8 "88% said the
beds were comfortable ." 8.9 "89% thoughtrooms were spacious ." -
7.6 "Good breakfast."
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7.5 "Good service."8.5 "85% found the
staff to be very friendly ." -
6.6 "Vibe was decent."
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6.0 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." -
4.9 "Bar is not good."
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4.8 "Disappointing food."
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4.4 "Value below average."
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3.2 "Disappointing internet connection."2.8 "72% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.4review from
Venue, food, atmosphere is electric
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6.0review from
Central with good adjacent facilities Room poorly cleaned
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6.8review from
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
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6.0review from
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
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7.7review from
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
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7.0review from
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
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7.7review from
The location and the use of the executive lounge Paying extra for internet in an executive room
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5.7review from
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
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7.7review from
location
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7.2review from
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
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7.6review from
Rooms ready when we arrived. Reception and bar staff very helpful.
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6.8review from
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
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7.7review from
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
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7.0review from
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
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7.7review from
The location and the use of the executive lounge Paying extra for internet in an executive room
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7.7review from
location
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7.2review from
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
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7.6review from
Rooms ready when we arrived. Reception and bar staff very helpful.
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6.0review from
Central with good adjacent facilities Room poorly cleaned
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6.0review from
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
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5.7review from
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
