Guest reviews
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All reviews
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Couples
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Solo
Overall rating
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8.2 "Location is great."7.5 "75%
appreciated the closeness to the beach ." 9.8 "98%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.5 "85%liked the proximity to sightseeing ." 9.3 "Easily accessible by car , said 93%." -
8.0 "Pool is good."
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7.9 "Good beach."10.0 "100%
appreciated the clean beach ." -
7.2 "Good service."8.2 "82% found the
staff to be very friendly ." 8.9 "89% werehappy with the shuttle service ." 7.1 "71% said therecreation staff was great ." -
6.6 "Rooms are ok."6.2 "
Beds were acceptable for 62%." 6.0 "60% thought theminibar was ok ." -
5.8 "Food is average."5.7 "Only 57% were
satisfied with the menu ." 6.9 "Desserts were ok , said 69%." -
5.5 "Bar is ok."5.0 "
Alcoholic drinks were not bad , according to 50%." 5.0 "Bar service was average , according to 50%." -
4.9 "Breakfast is below average."0.5 "95% said the
breakfast was too expensive ." -
3.6 "Value below average."1.3 "The
price was too high for 87%." 0.5 "95% said thebreakfast was too expensive ." -
2.9 "Disappointing internet connection."2.1 "79% said the
wifi quality was bad ."
Overall rating
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8.0 "Location is great."7.3 "73%
appreciated the closeness to the beach ." -
7.9 "Good pool."
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7.6 "Good beach."
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7.1 "Good service."8.1 "81% found the
staff to be very friendly ." 7.0 "70% thought theservice was very professional ." 8.6 "86% werehappy with the shuttle service ." 7.3 "Lovely pool/beach service , according to 73%." -
6.2 "Rooms are ok."5.8 "
Beds were acceptable for 58%." -
5.8 "Food is average."
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5.5 "Bar is ok."
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5.4 "Average cleanliness."6.8 "68% thought the
cleanliness of the hotel was average ." 5.6 "Only 56% thought thepool was clean ." -
4.0 "Value below average."1.3 "The
price was too high for 87%." 0.8 "92% said thebreakfast was too expensive ." -
3.1 "Disappointing internet connection."2.0 "80% said the
wifi quality was bad ."
Overall rating
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8.2 "Location is great."7.4 "74%
appreciated the closeness to the beach ." 9.9 "99%liked the proximity to shopping ." -
7.9 "Good beach."
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7.8 "Good pool."
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7.1 "Nice rooms."9.4 "94% thought
rooms were spacious ." 9.0 "90% thought theview was good ." 8.9 "89%enjoyed the balcony ." 8.9 "89% liked thebig bathroom ." -
6.0 "Service is ok."6.8 "68% thought the
pool/beach service was ok ." 6.3 "Only 63% thought theservice was professional ." 6.4 "64% said therecreation staff was ok ." -
5.5 "Bar is ok."
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4.9 "Disappointing food."1.0 "The
price was too high for 90%." -
4.3 "Breakfast is below average."0.4 "96% said the
breakfast was too expensive ." -
3.2 "Disappointing internet connection."2.5 "75% said the
wifi quality was bad ." -
3.1 "Terrible value."1.0 "The
price was too high for 90%." 0.4 "96% said thebreakfast was too expensive ."
Overall rating
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7.5 "Good location."
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7.0 "Good service."
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6.4 "Average amenities."6.0 "60% thought the
building was acceptable ." -
6.2 "Rooms are ok."
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5.5 "Food is average."
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3.8 "Value below average."
Overall rating
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8.2 "Location is great."
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8.0 "Pool is good."
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7.4 "Good service."8.5 "85% found the
staff to be very friendly ." -
6.7 "Rooms are ok."5.0 "Only 50% thought the
furniture was functional ." -
6.4 "Average amenities."5.8 "58% thought the
building was acceptable ." -
6.1 "Vibe was decent."
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5.9 "Food is average."
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3.2 "Terrible value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.2review from
Why are there extra charges to use the facilities that have no way for you to "opt out". Do tell me the room rate is 175/night and then add $60 to use the pool, beach.
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10.0review from
My daughters and I come every year to Naples and stay at Naples Grande. The rooms are spacious and clean. The staff is friendly. The location is great. It's just a short walk (or ride - transportation provided) to the beach. Ten minutes to 5th Avenue for great dining and 20 minutes to Miromar Outlets for off-price shopping. We always have a wonderful time.
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10.0review from
From start to finish the Naples Grande Resort provided an excellent experience for our whole family. The staff was always friendly and helpful, the rooms are beautiful and the pool is great for kids and adults.
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8.0review from
Convenient to everything Never could get a chair at either pools or beach
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6.2review from
Staff extremely helpful Good location Nice tram ride to beach Too strict about not using drink tickets on certain drinks. Have a baby and wasn't allowed to use them for room service when we ordered dinner or cappuccino at breakfast. Couldn't always go to a hotel bar with baby. Water slide at pool not working for over two days. Elevator from pool down to beach not working. Need for baby stroller. Trash cans in room are tiny! Not sufficient for us (couple with a baby). Billing inaccuracies
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10.0review from
I loved the tram to the beach. Driving through that little jungle was feeling being in the paradaise
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8.8review from
Great location. All employees extremely accommodating and polite. Adult only pools in addition to main pool area. Service was generally excellent. Bad experience at the bar. Area not properly staffed for number of guests one Monday evening. Were unable to get ordered food because of chaos. Staff did nothing to control a very noisy group of four who made it impossible to have a quiet drink in a very nice area.
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9.4review from
Nice gulf view, nice pools and relax areas. beautiful trail to the swimming beach, service staffs were very friendly The parking elevator was inconvenience and the sign was little confuse.
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6.5review from
Location Resort fee Parking fees
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10.0review from
VERY nice and helpful staff at the front desk! Everything was very clean, new, and nice Pools were nice - I liked having the option of the adults only. Waterslide was fun! Loved the option of the golf cart ride down to beach. Wasn't a bad walk (.6 mile) but a ride was nice as well. Overall one of the nicest hotels I've stayed at - can't wait to go back someday Nothing! Didn't like that we had to leave
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9.7review from
Friendly staff. Close to beach. Clean rooms.Close to great places. Not knowing we had to pay to park. Having to pay to park. Not knowing what our use fees were paying for. Having to pay for shade on the beach.
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9.4review from
Although this was our first time here, and we were only there for one night, we were greatly impressed! The staff was great from start to finish. The room was beautiful and we were only a quick ride to the beach. The beach staff were great as well. Bradley was very helpful and friendly. I couldn't think of anything not to like!
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9.4review from
The hotel room & pool was great. The long wait for the tram & you had to pay to park @ the hotel.
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6.8review from
The beach was very nice, had to take a tram to go to it or walk thru Mangrove swamp. The pool was very nice except for very cold water on certain days.Staff was very helpful and asked about any concerns while we were there and attended to any issues quickly. We realized this was a resort but an umbrella for the beach cost $20.00. Food prices were very high compared to off premises restaurants. We were never informed that the hotel was being remodeled and areas were roped off and hotel rooms which had already been upgraded would have cost and additional $25.00 per day. The adult pool was closed and only the family area was available.
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10.0review from
My daughters and I come every year to Naples and stay at Naples Grande. The rooms are spacious and clean. The staff is friendly. The location is great. It's just a short walk (or ride - transportation provided) to the beach. Ten minutes to 5th Avenue for great dining and 20 minutes to Miromar Outlets for off-price shopping. We always have a wonderful time.
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10.0review from
From start to finish the Naples Grande Resort provided an excellent experience for our whole family. The staff was always friendly and helpful, the rooms are beautiful and the pool is great for kids and adults.
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8.0review from
Convenient to everything Never could get a chair at either pools or beach
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10.0review from
I loved the tram to the beach. Driving through that little jungle was feeling being in the paradaise
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8.8review from
Great location. All employees extremely accommodating and polite. Adult only pools in addition to main pool area. Service was generally excellent. Bad experience at the bar. Area not properly staffed for number of guests one Monday evening. Were unable to get ordered food because of chaos. Staff did nothing to control a very noisy group of four who made it impossible to have a quiet drink in a very nice area.
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9.4review from
Nice gulf view, nice pools and relax areas. beautiful trail to the swimming beach, service staffs were very friendly The parking elevator was inconvenience and the sign was little confuse.
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10.0review from
VERY nice and helpful staff at the front desk! Everything was very clean, new, and nice Pools were nice - I liked having the option of the adults only. Waterslide was fun! Loved the option of the golf cart ride down to beach. Wasn't a bad walk (.6 mile) but a ride was nice as well. Overall one of the nicest hotels I've stayed at - can't wait to go back someday Nothing! Didn't like that we had to leave
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9.7review from
Friendly staff. Close to beach. Clean rooms.Close to great places. Not knowing we had to pay to park. Having to pay to park. Not knowing what our use fees were paying for. Having to pay for shade on the beach.
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9.4review from
Although this was our first time here, and we were only there for one night, we were greatly impressed! The staff was great from start to finish. The room was beautiful and we were only a quick ride to the beach. The beach staff were great as well. Bradley was very helpful and friendly. I couldn't think of anything not to like!
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9.4review from
The hotel room & pool was great. The long wait for the tram & you had to pay to park @ the hotel.
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6.2review from
Why are there extra charges to use the facilities that have no way for you to "opt out". Do tell me the room rate is 175/night and then add $60 to use the pool, beach.
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6.2review from
Staff extremely helpful Good location Nice tram ride to beach Too strict about not using drink tickets on certain drinks. Have a baby and wasn't allowed to use them for room service when we ordered dinner or cappuccino at breakfast. Couldn't always go to a hotel bar with baby. Water slide at pool not working for over two days. Elevator from pool down to beach not working. Need for baby stroller. Trash cans in room are tiny! Not sufficient for us (couple with a baby). Billing inaccuracies
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6.5review from
Location Resort fee Parking fees
