Guest reviews
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All reviews
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Couples
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Families
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Solo
Overall rating
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9.1 "Terrific location."9.6 "
City centre within easy reach , said 96%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.2 "Easily accessible by car , said 92%." 8.3 "Business sites within easy reach , said 83%." 10.0 "Near to public transport , according to 100%." -
7.8 "Good pool."
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7.7 "Good service."8.7 "87% found the
staff to be very friendly ." 7.3 "73% thought theservice was very professional ." 9.0 "90% said theconcierge service was amazing ." 7.8 "78% found therestaurant service to be one of the best ." 7.8 "78% wereimpressed by the valet service ." -
6.5 "Breakfast is mediocre."
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6.2 "Average amenities."6.2 "62% thought the
building was acceptable ." -
5.3 "Rooms are ok."5.6 "Only 56% said
rooms were big enough ." 5.4 "Only 54% said therooms were modern ." -
4.7 "Value below average."4.3 "The
price was too high for 57%." 3.6 "64% said thebreakfast was too expensive ." -
4.0 "Not very clean."4.3 "57% said
rooms were dirty ." 2.8 "72% thoughtit was rather dirty ." 1.8 "82% said thebathroom was dirty ." 3.1 "Dirty pool , said 69%." -
3.8 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall rating
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8.6 "Location is great."9.6 "
City centre within easy reach , said 96%." 10.0 "100%liked the proximity to sightseeing ." -
8.0 "Pool is good."
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7.7 "Good bar."
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7.4 "Good service."8.8 "88% found the
staff to be very friendly ." 7.3 "73% thought theservice was very professional ." 9.1 "91% said theconcierge service was amazing ." -
6.3 "Breakfast is mediocre."
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6.1 "Average amenities."6.1 "61% thought the
building was acceptable ." -
5.0 "Rooms are ok."3.8 "62% said
rooms were dirty ." 3.1 "69%complained about the bathroom ." 2.1 "79% thought they werepoorly maintained ." 4.3 "57% foundproblems with the furniture ." 2.6 "74% hadproblems with the shower ." 3.1 "Air conditioning was criticized by 69%." 3.2 "68% weredisappointed with the minibar ." 3.0 "70% thought thetv was sub-standard ." 1.9 "81%criticized the small bathroom ." 1.9 "81% said thebathroom was dirty ." -
4.5 "Value below average."3.0 "70% said the
breakfast was too expensive ." -
4.0 "Internet is poor."3.3 "67% said the
wifi quality was bad ." -
3.6 "Not very clean."3.8 "62% said
rooms were dirty ." 2.9 "71% thoughtit was rather dirty ." 1.9 "81% said thebathroom was dirty ."
Overall rating
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9.0 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 9.7 "City centre within easy reach , said 97%." -
7.7 "Good service."8.9 "89% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." 9.1 "91% said theconcierge service was amazing ." -
7.6 "Good bar."
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7.4 "Good pool."
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6.2 "Average amenities."6.1 "61% thought the
building was acceptable ." -
6.1 "Breakfast is mediocre."
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4.9 "Value below average."
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4.5 "Rooms are not good."2.8 "72%
complained about the bathroom ." 2.4 "76% thought they werepoorly maintained ." 3.9 "61% saidrooms were dirty ." 4.5 "55% foundproblems with the furniture ." 1.8 "82% said thebathroom was dirty ." 3.1 "Air conditioning was criticized by 69%." -
3.5 "Not very clean."3.9 "61% said
rooms were dirty ." 2.8 "72% thoughtit was rather dirty ." 1.8 "82% said thebathroom was dirty ."
Overall rating
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8.9 "Location is great."
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8.1 "Pool is good."
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7.7 "Good vibe."9.3 "93% said it was a
stylish hotel ." 9.4 "94%enjoyed the friendly atmosphere ." 8.2 "82%enjoyed the lobby entrance ." -
7.1 "Good service."8.6 "86% found the
staff to be very friendly ." -
6.0 "Average amenities."6.0 "60% thought the
building was acceptable ." -
4.7 "Rooms are not good."3.8 "62% said
rooms were dirty ." 2.8 "72%complained about the bathroom ." 2.2 "78% thought they werepoorly maintained ." 4.5 "55% foundproblems with the furniture ." -
4.5 "Value below average."
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3.7 "Internet is poor."3.1 "69% said the
wifi quality was bad ." -
3.5 "Not very clean."3.8 "62% said
rooms were dirty ."
Overall rating
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8.9 "Location is great."
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8.2 "Great service."8.9 "89% found the
staff to be very friendly ." -
7.7 "Good vibe."9.0 "90% said it was a
stylish hotel ." -
6.4 "Average comfort."
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5.9 "Average amenities."5.9 "59% thought the
building was acceptable ." -
5.2 "Rooms are ok."
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4.1 "Value below average."
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3.4 "Not very clean."3.7 "63% said
rooms were dirty ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.0review from
Hotel had lots of staff and very polite and clean. Historical significance. Kayak over booked telling us we had a room but the hotel was not advised. Hotel had no knowledge of us coming.
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8.8review from
The staff was great especially the bartender Pammy and housekeeping staff. Beautiful old hotel that been kep up to date. Easy walk to the street cars and walk to Bourbon St and close enough for a $10 Uber ride to Magazine Street, uptown etc.
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8.0review from
Beautiful property Inconsistent housekeeping.
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6.2review from
Large room, clean, air conditioned I was inexplicably placed in a room near where construction was being done on a suite. The pounding, hammering and loud conversation woke me early every morning.
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8.8review from
The front desk staff headed by Shronette Davis is first rate. Their responsiveness to request was quick and the attitude was friendly and nice. We had a problem with our room upon check-in but the staff went out of their way to help remedy the situation. I like the way the shower door opens at the opposite site of the spray head so you don't get the floor wet when getting in The beds were extremely comfortable. The breakfast room is lovely and the wait staff extremely efficient. The hotel issued a comp night for the first night mix-up but I had to process it through the booking service through Kiyack. But they haven't returned my calls. The rooms are too small, really for two people, not to mention 3 or 4. The bathroom is very small, with really no place to put the toiletries bags. There are no bath mats so you have to stand on a cold tile floor in your bare feet. The room only has one tiny waste basket in the bathroom. Need more. No way to call housekeeping directly
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7.7review from
bathroom sink did not drain all 3 night a guy came to fix it but did not fix it
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3.1review from
Great location. Had a great stay in 2015. No notice upon arrival or in lobby about renovations. Ongoing construction in suite next door until 6:30PM one night, and non- stop another night - we finally requested to change rooms/floor at 9:30 pm because they would not stop. Intermittent hot water. Fresh paint peeling off the door. Shower rod came down. Our room was not cleaned either day until we requested it upon our return to the room late in the day. Construction workers taking bins of rubbish down the guest elevators; hallways never vacuumed from debris at the end of the day. Staff were indifferent about our circumstances and at times denied what was going on. Wrote a letter to the manager and still have not received any response 5 days later. Very disappointing. Recommend not staying here until construction is complete.
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7.1review from
it was a nice place and location the electricity went out, someone was hollering down the hall from us, the toilet would not fill up with water after being flushed I would remove the tank lid to jiggle some parts to make it work we didnt want to call maintenance not to be embarrassed to call maintenance after using the rest room
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8.0review from
Amazing classic decor. Great location just far enough away from the noise of Bourbon street. Lacking some of the amenities necessary for a longer stay. No mini-fridge, etc. Parking is overpriced.
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7.4review from
Friendly staff Convenient location PB&J sandwiches from 10-11pm In need of renovation Dirty carpet Dirty bed sheets Did not provide bottled water as stated on sight
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10.0review from
The Pool It Was Sweet rooftop and had great view and look very rich Pay up for a room King is not that big also plumbing sounds bad like an old hotel will keep you up if light sleeper.
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3.7review from
It's very antique and beautiful Our room was not clean
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10.0review from
My friends and I were very satisfied with our entire stay. The hotel is absolutely gorgeous and the rooms were very comfortable. The coffee maker, microwave, and refrigerator are three amenities that I think are often taken for granted! The PB&J bar is not only charming, but a useful and welcome snack when coming in late and not wanting to spend time or money stopping somewhere else for a snack. The rooftop pool and hot tub had amazing views. Though I didn't get to use it, the fitness center on the top floor also looked well equipped and taken care of. The staff was very professional, enthusiastic, and talented. From our hotel, we were able to walk to the French quarter in 10 minutes or less, had instant access to Canal St and the St Charles streetcar, and we were also able to easily walk to the two stadiums. Would definitely look to book here first upon returning to New Orleans. While the free wifi worked fast and was very much appreciated, on mobile devices you needed to continuously log back into it any time you turned your screen off.
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8.5review from
Location & staff Housekeeper didn't do a good job 1. She forgot to leave a bath mat in the bathroom for the first day cleaning 2. She didn't take away the used towels and leave enough clean towels in the room for the second day. 3. The minibar was not on and the hotel did not want to turn on,either.
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8.5review from
the staff was very helpfully, the coffee and pj sandwiches was a nice addition. the roof top pool was nice. it was also heated. the hot tub wasn't working
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8.8review from
To be honest I was very disappointed in this stay. I was a returning guest and had high expectations which were not met. However, upon check out I met Peter and he did everything right to rectify the situation. His level of customer service won me as a returning guest.
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9.7review from
Friendly staff, easy check in and close enough to walk to everything! Small bathroom but not really a big deal
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7.7review from
- Well-appointed rooms with comfortable beds. - Incredible concierge who knew everything about the city & gave very good advice. - Lobby and the property in general were decorated well and in good repair. - Incredible hot cocoa at night to make up for the lack-luster PBJ bar - "Gourmet" Peanut Butter & Jelly bar was disappointing, chunky peanut butter with wonder bread is not gourmet! - Saturday night during our stay, they closed down their lobby bar for a private wedding reception. Wouldn't have been a big deal ... but, they attempted to set up a temporary bar near the front desk that was a joke with few drink choices an inexperienced bartender. The majority of the staff was obviously focused on serving the wedding party & not the other hotel guests. - The entrance is very small, has a very steep, slippery incline and is difficult to navigate with luggage and vehicles.
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5.7review from
The old world luxury decor and Christmas decorations. Very clean. Friendly staff. Staff somewhat disorganized and inept. We were given very poor directions to points of interest. Cost of parking $39.95 per day. Christmas brunch $75 pp was very poor and disorganized. Food was either undercooked or overcooked and they ran out of some dishes.
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5.1review from
The staff was very nice and accommodating The hotel was very run down and dirty. There was trash in the stairway. There was a terrible smell coming from what they used to clean the carpets. The remains of a hot tea I ordered for room service sat in my room the entire time. The hotel is old and in need of an upgrade for the prices they are charging.
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7.0review from
Everything was ok except the $50 parking charge was hidden and know one told us until we checked out!
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8.8review from
The staff was great especially the bartender Pammy and housekeeping staff. Beautiful old hotel that been kep up to date. Easy walk to the street cars and walk to Bourbon St and close enough for a $10 Uber ride to Magazine Street, uptown etc.
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8.0review from
Beautiful property Inconsistent housekeeping.
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8.8review from
The front desk staff headed by Shronette Davis is first rate. Their responsiveness to request was quick and the attitude was friendly and nice. We had a problem with our room upon check-in but the staff went out of their way to help remedy the situation. I like the way the shower door opens at the opposite site of the spray head so you don't get the floor wet when getting in The beds were extremely comfortable. The breakfast room is lovely and the wait staff extremely efficient. The hotel issued a comp night for the first night mix-up but I had to process it through the booking service through Kiyack. But they haven't returned my calls. The rooms are too small, really for two people, not to mention 3 or 4. The bathroom is very small, with really no place to put the toiletries bags. There are no bath mats so you have to stand on a cold tile floor in your bare feet. The room only has one tiny waste basket in the bathroom. Need more. No way to call housekeeping directly
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8.0review from
Amazing classic decor. Great location just far enough away from the noise of Bourbon street. Lacking some of the amenities necessary for a longer stay. No mini-fridge, etc. Parking is overpriced.
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10.0review from
The Pool It Was Sweet rooftop and had great view and look very rich Pay up for a room King is not that big also plumbing sounds bad like an old hotel will keep you up if light sleeper.
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10.0review from
My friends and I were very satisfied with our entire stay. The hotel is absolutely gorgeous and the rooms were very comfortable. The coffee maker, microwave, and refrigerator are three amenities that I think are often taken for granted! The PB&J bar is not only charming, but a useful and welcome snack when coming in late and not wanting to spend time or money stopping somewhere else for a snack. The rooftop pool and hot tub had amazing views. Though I didn't get to use it, the fitness center on the top floor also looked well equipped and taken care of. The staff was very professional, enthusiastic, and talented. From our hotel, we were able to walk to the French quarter in 10 minutes or less, had instant access to Canal St and the St Charles streetcar, and we were also able to easily walk to the two stadiums. Would definitely look to book here first upon returning to New Orleans. While the free wifi worked fast and was very much appreciated, on mobile devices you needed to continuously log back into it any time you turned your screen off.
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8.5review from
Location & staff Housekeeper didn't do a good job 1. She forgot to leave a bath mat in the bathroom for the first day cleaning 2. She didn't take away the used towels and leave enough clean towels in the room for the second day. 3. The minibar was not on and the hotel did not want to turn on,either.
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8.5review from
the staff was very helpfully, the coffee and pj sandwiches was a nice addition. the roof top pool was nice. it was also heated. the hot tub wasn't working
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8.8review from
To be honest I was very disappointed in this stay. I was a returning guest and had high expectations which were not met. However, upon check out I met Peter and he did everything right to rectify the situation. His level of customer service won me as a returning guest.
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9.7review from
Friendly staff, easy check in and close enough to walk to everything! Small bathroom but not really a big deal
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7.7review from
bathroom sink did not drain all 3 night a guy came to fix it but did not fix it
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7.1review from
it was a nice place and location the electricity went out, someone was hollering down the hall from us, the toilet would not fill up with water after being flushed I would remove the tank lid to jiggle some parts to make it work we didnt want to call maintenance not to be embarrassed to call maintenance after using the rest room
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7.4review from
Friendly staff Convenient location PB&J sandwiches from 10-11pm In need of renovation Dirty carpet Dirty bed sheets Did not provide bottled water as stated on sight
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7.7review from
- Well-appointed rooms with comfortable beds. - Incredible concierge who knew everything about the city & gave very good advice. - Lobby and the property in general were decorated well and in good repair. - Incredible hot cocoa at night to make up for the lack-luster PBJ bar - "Gourmet" Peanut Butter & Jelly bar was disappointing, chunky peanut butter with wonder bread is not gourmet! - Saturday night during our stay, they closed down their lobby bar for a private wedding reception. Wouldn't have been a big deal ... but, they attempted to set up a temporary bar near the front desk that was a joke with few drink choices an inexperienced bartender. The majority of the staff was obviously focused on serving the wedding party & not the other hotel guests. - The entrance is very small, has a very steep, slippery incline and is difficult to navigate with luggage and vehicles.
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7.0review from
Everything was ok except the $50 parking charge was hidden and know one told us until we checked out!
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4.0review from
Hotel had lots of staff and very polite and clean. Historical significance. Kayak over booked telling us we had a room but the hotel was not advised. Hotel had no knowledge of us coming.
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6.2review from
Large room, clean, air conditioned I was inexplicably placed in a room near where construction was being done on a suite. The pounding, hammering and loud conversation woke me early every morning.
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3.1review from
Great location. Had a great stay in 2015. No notice upon arrival or in lobby about renovations. Ongoing construction in suite next door until 6:30PM one night, and non- stop another night - we finally requested to change rooms/floor at 9:30 pm because they would not stop. Intermittent hot water. Fresh paint peeling off the door. Shower rod came down. Our room was not cleaned either day until we requested it upon our return to the room late in the day. Construction workers taking bins of rubbish down the guest elevators; hallways never vacuumed from debris at the end of the day. Staff were indifferent about our circumstances and at times denied what was going on. Wrote a letter to the manager and still have not received any response 5 days later. Very disappointing. Recommend not staying here until construction is complete.
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3.7review from
It's very antique and beautiful Our room was not clean
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5.7review from
The old world luxury decor and Christmas decorations. Very clean. Friendly staff. Staff somewhat disorganized and inept. We were given very poor directions to points of interest. Cost of parking $39.95 per day. Christmas brunch $75 pp was very poor and disorganized. Food was either undercooked or overcooked and they ran out of some dishes.
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5.1review from
The staff was very nice and accommodating The hotel was very run down and dirty. There was trash in the stairway. There was a terrible smell coming from what they used to clean the carpets. The remains of a hot tea I ordered for room service sat in my room the entire time. The hotel is old and in need of an upgrade for the prices they are charging.
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