Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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8.1 "Great service."9.1 "91% found the
staff to be very friendly ." 8.8 "88% werehappy with the shuttle service ." -
8.1 "Location is great."9.1 "
City centre within easy reach , said 91%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." 7.8 "78%liked the proximity to sightseeing ." -
7.2 "Good breakfast."10.0 "100% were
happy with the price of the breakfast ." -
6.2 "Rooms are ok."6.8 "
Beds were acceptable for 68%." 5.5 "Only 55% thought theshower was ok ." 5.7 "57% thought theminibar was ok ." -
4.7 "Not very clean."4.4 "56% said
rooms were dirty ." 1.5 "85% said thebathroom was dirty ." 3.3 "Dirty pool , said 67%." -
4.1 "Internet is poor."3.6 "64% said the
wifi quality was bad ."
Overall rating
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8.1 "Location is great."
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8.0 "Great service."9.0 "90% found the
staff to be very friendly ." 8.8 "88% werehappy with the shuttle service ." -
7.1 "Good breakfast."
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7.1 "High comfort."9.4 "94% thought
rooms were spacious ." -
6.1 "Rooms are ok."6.8 "
Beds were acceptable for 68%." 5.5 "Only 55% thought theshower was ok ." -
4.6 "Not very clean."4.3 "57% said
rooms were dirty ." 1.5 "85% said thebathroom was dirty ."
Overall rating
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8.3 "Great service."9.1 "91% found the
staff to be very friendly ." 9.1 "91% werehappy with the shuttle service ." -
8.1 "Location is great."
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7.2 "Good breakfast."
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5.5 "Rooms are ok."6.8 "
Beds were acceptable for 68%." 5.2 "Only 52% thought theshower was ok ." -
4.7 "Bad amenities."4.6 "54% thought the
building wasn't nice ." -
4.4 "Not very clean."4.1 "59% said
rooms were dirty ." 1.4 "86% said thebathroom was dirty ."
Overall rating
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8.2 "Location is great."
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8.0 "Great service."8.7 "87% found the
staff to be very friendly ." -
7.4 "Good breakfast."
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7.4 "High comfort."
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6.7 "Rooms are ok."
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5.2 "Average cleanliness."
Overall rating
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8.3 "Great service."9.1 "91% found the
staff to be very friendly ." 8.8 "88% werehappy with the shuttle service ." 7.2 "72% said thereception staff was great ." -
8.3 "Location is great."
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7.3 "High comfort."7.2 "72% said the
beds were comfortable ." 9.2 "92% thoughtrooms were spacious ." -
7.2 "High value."
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7.1 "Good breakfast."
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6.3 "Rooms are ok."
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4.6 "Not very clean."4.4 "56% said
rooms were dirty ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0review from
They overbooked the hotel. I had to wait in line for over an hour just to find out if there would be a room available for me. When I inquired about canceling my reservations, they then told me I could do so but would not be refunded. The two ladies at the desk gave some of the worst customer service I have ever seen. I decided to continue to wait since I would not be reimbursed for my reservation. After waiting an hour and a half a room became available for me. The lady at the desk was very rude while checking me in. Asking me questions like "are you in rush? Do you have plans or something?" By this time it was 9:00pm and I and I'm assuming most of the other customers of the hotel had plans. I assumed the hotel would offer me free parking at the very least because of my wait. The lady at the desk declined frees parking. This hotel was horrendous. I do not recommend it to anyone. And I will never stay there again.
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8.5review from
Staff was friendly and recommendations for food, etc., helpful. Disability accessible rooms met a variety of needs. I had a great view of Mt. Washington, river and downtown skyline. The neighborhood is super cool and walkable. Great access to Mt. Washington, restaurants, shops, etc. I was not aware of the charge for parking, but parking in the area is clearly a problem, so I was glad to have guaranteed space. There were no safes in the room, so I had to ask to have items locked in the manager's office.
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8.0review from
the breakfast needs to be improved.
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7.4review from
Sufficient amenities. Comfortable beds. Friendly staff. Ok breakfast when food was available. Free wifi. Free shuttle service within 3 miles is awesome but never got the chance to use. First off the suprise $14 parking fee as soon as we checked in was the first disappointment. My brother and I were exhausted from our drive and knew they had an indoor pool so we were excited to relax. Pool was small and colder than an outdoor pool in spring time. Their breakfast was adequate but it was constantly out of everything and ended an hour before advertised.
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2.5review from
The convenience of the location was great for my stay, but that alone did not make it worth the money. The room was dirty, sheets were dingy and had hair on them, there was trash on the floor, stains on the carpet, and dried blood underneath the sink area and on the wall. The sink and the tub did not drain well. I took a 10 minute shower and found myself in 12 inches of water by the end of it. I had to pay extra for parking which was shocking to me because it made it seem like it was included and it is not the area where I would freely leave my car. When I recieved an email confirming my stay it said that check in was 3pm and check out was 12pm, I had housekeeping knocking at my door at 10:50 asking me when i was going to check out. I will never be back.
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7.0review from
Clean, nice, comfortable rooms. I didn't like finding a bill under my door the final morning for parking at the motel. $14.00 per day for parking my car in the outdoor lot. I could see if I was parking a second car there, but that was not the case. It is just a way to hide actual costs when comparing motels online.
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8.5review from
Staff was friendly and recommendations for food, etc., helpful. Disability accessible rooms met a variety of needs. I had a great view of Mt. Washington, river and downtown skyline. The neighborhood is super cool and walkable. Great access to Mt. Washington, restaurants, shops, etc. I was not aware of the charge for parking, but parking in the area is clearly a problem, so I was glad to have guaranteed space. There were no safes in the room, so I had to ask to have items locked in the manager's office.
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8.0review from
the breakfast needs to be improved.
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7.4review from
Sufficient amenities. Comfortable beds. Friendly staff. Ok breakfast when food was available. Free wifi. Free shuttle service within 3 miles is awesome but never got the chance to use. First off the suprise $14 parking fee as soon as we checked in was the first disappointment. My brother and I were exhausted from our drive and knew they had an indoor pool so we were excited to relax. Pool was small and colder than an outdoor pool in spring time. Their breakfast was adequate but it was constantly out of everything and ended an hour before advertised.
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7.0review from
Clean, nice, comfortable rooms. I didn't like finding a bill under my door the final morning for parking at the motel. $14.00 per day for parking my car in the outdoor lot. I could see if I was parking a second car there, but that was not the case. It is just a way to hide actual costs when comparing motels online.
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2.0review from
They overbooked the hotel. I had to wait in line for over an hour just to find out if there would be a room available for me. When I inquired about canceling my reservations, they then told me I could do so but would not be refunded. The two ladies at the desk gave some of the worst customer service I have ever seen. I decided to continue to wait since I would not be reimbursed for my reservation. After waiting an hour and a half a room became available for me. The lady at the desk was very rude while checking me in. Asking me questions like "are you in rush? Do you have plans or something?" By this time it was 9:00pm and I and I'm assuming most of the other customers of the hotel had plans. I assumed the hotel would offer me free parking at the very least because of my wait. The lady at the desk declined frees parking. This hotel was horrendous. I do not recommend it to anyone. And I will never stay there again.
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2.5review from
The convenience of the location was great for my stay, but that alone did not make it worth the money. The room was dirty, sheets were dingy and had hair on them, there was trash on the floor, stains on the carpet, and dried blood underneath the sink area and on the wall. The sink and the tub did not drain well. I took a 10 minute shower and found myself in 12 inches of water by the end of it. I had to pay extra for parking which was shocking to me because it made it seem like it was included and it is not the area where I would freely leave my car. When I recieved an email confirming my stay it said that check in was 3pm and check out was 12pm, I had housekeeping knocking at my door at 10:50 asking me when i was going to check out. I will never be back.
