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The hotel did not honor the booking.com price quoted and, in fact, threw in significant costs per person for the "all-inclusive" plan (which is the only plan available)... They claimed the price was for two adults and two children under 6 which they claim are free.?. Our booking clearly said 6 persons yet they charged us an additional $39-108 per person, per day depending on age.
We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part. There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.
Food was exceptional for all- inclusive. Resort is run- down, and needs a lot of updating.
Very comfortable and relaxing vacation resort. We had teenagers and it was great knowing they were safe and there was always activities going on. The staff works hard to keep everyone accomodated.
Mellow atmosphere, very attentive staff, nice layout, good food, ocean location, entertainment, nice room. Cnn tv reception was poor or unavailable- No music downtime (or mellow music) by poolside to relax, think, snooze, or read in relative peace. Lobby computers did not interface well with aol.com. No business center available for printers to make copies---etc.
Everything was pristine. I loved the temperature and style of the pools! So relaxing! Staff very friendly and helpful!
Arrived late, but was able to extend check out the next day before we moved on to our next destination. Clean room. Not crowded. Free WiFi in the lobby area. Nice pool area and access to the beach.
Pool area, view, size of rooms, cleanliness, beach access, noise level, excellent service Still seemed expensive, food could be better
Staff was excellent even before I arrived, especially because my flight was delayed and wanted to ensure my room remained reserved. The manager assured I was still a guest no matter how late I arrive, and also extended my check out time! Outstanding service in my book! Renovations limited the gift shop from being opened, but that's about it.
We loved the gym facilities, tennis courts. Great breakfast spread which was included, rooms were nice and clean. Staff friendly and would deliver drinks to the beach/ poolside. Wished the beach was longer to walk (cove with little peninsulas that were rocky to cross to get to the next small cove) Didn't like the lunch restaurant/ outdoor eating options during the day.
Room size and amenities. Pool area. Expensive WiFi fees.
Great hotel, great value for your money, pay no attention to the complaints of lizzards and bugs on the rooms. All hotels in the Puerto Vallarta have this 'problem' because they are so close to nature.
Upon check in we were given a different room that we had paid, After discussing several minutes , we get the room we booked in kayak website.
Having to pay for WIFI
Every single person who works at the westin was SO nice! One morning at breakfast downstairs, I had mentioned to the waiter that my boyfriend and me were loving this place but getting bit so bad by mosquitos after he asked how we were doing. When I came back from getting my breakfast at the buffet, there was mosquito repellant sitting on our table. Arnoldo (our waiter) had left it there for us to use. So nice!! Everyone there was just happy and did whatever they could to make our stay enjoyable-which it was. This place is clean and set in the most perfect location. We cannot wait to go back!!!
Room was nice and relaxing. Check in was easy. Free wifi only in lobby. Beach was not cleanest water, but most if you go to the beach usually you would leave PVR.
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
The staff was absolutely phenomenal. My partner and I were celebrating our 10 year anniversary and the staff was so welcoming and helpful. We booked one of the Honeymoon Suites and was delighted with it. The jacuzzi and hammock chair on the balcony were a very pleasant surprise and we used them every night. We loved that all the rooms had a sea view and the sunsets were gorgeous! The pool was clean and kept at just the perfect temperature. We will be booking again for next year's vacation.
The hotel was in a great location and close to downtown. The rooms were spacious and clean. Small balconies, late maid service,
The location. Ocean views. Pool area. The food could be better around the pool. Mikado was great as usual. The coffee shop could be better organized for order taking, paying. The bar is very nice and great atmosphere.
The Marina area is less congested than the Zona Romantica which gives the whole area a laid back feel. The pool was a great size and you steps away from the beach. Easy bus transportation to other parts of town. Several restaurants in the area if you don't want hotel food. The public areas were nice with decorated with a certain flair. I expected more luxe giving the relatively high price - not Four Seasons standards but maybe a little more. The rooms were nice enough but the decor seemed to lack a certain Mexican spark. The rooms were more like generic hotel rooms - nice but generic.
The resort staff was amazing beyond any expectations. Friendly, helpful, and willing to go above and beyond to assist guests in any way. The resort is beautiful and well taken care of. The rooms are beautiful and comfortable. I would recommend this resort to anyone and plan to come back soon. Thank you Daniel, Marco, Alan and Adrian. There are more people I would like to thank but I didn't get their names but they were great. Nothing.
The staff at the front desk and in lobby area, plus concierge went above and beyond to ensure we were assisted in a timely fashion. The proximity to walk over to the Vallarta Marina was great. The drinks on-site are very expensive.
clean hotel near dining and downtown. value was good for what we got through booking.com. staff was mostly friendly. only issue i had was when i requested a late check out, they refused. i asked to speak to a manager and they changed their mind and gave me an extra hour. just seemed weird, it was the first time i've ever been told no on a late check out request at any hotel.
The location is excellent ... just outside the City Center, easy access to restaurants and bars. The rooms are extremely outdated, the restaurant was overpriced and the food was poor.
Convenient location to places of interest. Prices have really gone up since my last visit.
The pool area & view was great. The a/c wasn't real cold.
The staff is excellent. This is not the place for someone who is well traveled. Even the most exclusive rooms are basic, No tubs, no frills. Spa is a joke, Lack of service and amenities. Pools are small and crowded with children, Beach is insanely small and rocky. Very limited lounging on the beach side. The place is covered with Timeshare families. So large parties with many screaming kids! Not the place for Honeymooners, Young singles/ couples, or a relaxing getaway. Best for a family of 5 on a budget.
Jorge who served drinks/food on the beach was excellent. Isabelle at front desk was very helpful. The bellman were very kind and held our bags for 3 days which was great! The servers at breakfast buffet were exceptional - able to order specialty coffees and made to order eggs, etc. Thank you! Thought we had booked a "deluxe" room with balcony. Learned upon check in that "deluxe" does not guarantee balcony or bed type. Rooms could use some updating. Beach service varied greatly depending on server. Great location! Great for large group - we had 25!
The pool and beach were wonderful. The food was great. Loved the omelette, smoothie and quesadilla stations for breakfast. The fish tacos are a must! The grill not only offered hamburgers, hot dogs and chicken wings but guacamole and pico. The rooms were all pool and ocean view and very adequate. But what really stood out was the staff. Not only were they friendly and accommodating to the guests but never saw any impatience or aggravation between coworkers. We WILL be back to Puerto Vallarta and it WILL be at Fiesta Americana.
great location if you're looking for a beach and a swimming pool. all rooms have ocean view, are clean and have the expected comfort for this standard. Breakfast restaurant in particular is super: in open air and at the beach side. it might be the only negative point of this hotel, but the sound isolation of the rooms is terrible (concrete building, tiles and concrete all over the rooms and corridors (no carpets) boost any sound all over the building ).
good location wish they have free internet....food and drinks a little bit higher.
The Resort was pretty spot on and the lobby was simply stunning. We stayed on the 9th floor and got a great view of the beach and the surrounding area. Hotel staff was friendly and there were plenty of drinks. Family friendly resort Not exactly for younger couples looking to party. The resort next door looked like they were having a blast the entire time. Friendly Vallarta next door is where the party was happening: DJ, Mariachi, Banda, they had everything. I fee like Fiesta Americana should do something similar if not bigger. Not too much of a bummer though, quick taxi ride to where all the night life is happening
Wonderful lobby, all rooms with ocean view, comfortable beds. On check in, the desk quoted 2 1/2 times the rate I had booked. I straightened out with a copy of the email from booking.com, On checking out, the same person did the same thing. One mistake I can understand. The same again, and within 24 hours makes me a bit leary. Service around the pool was good, but server never returned with change, thus "earning" a much higher tip than normal.
Great people, food and drinks Had to leave to early to go to the airport
All around great stay!!!!!
Staff is very friendly and polite, always willing to please the customer. Comfortable bed. . Hotel pillows very hard. Very nice small beach, pool. Nice bar in the lobby that stays open late. The Ceviche was great at the restaurant by the beach. Beach waiters are excellent. Not being able to accommodate large groups in restaurants, only one table for 8 people in each restaurant, and always taken. Waiters were not permitted to join 2-3 tables to accommodate my party. Tables available at buffet but not too many choices of food, gets tiring after few days. In order to share some meals together as a family we end up eating out at La Leche and town restaurants, spending money not in budget. Would not recommend for groups with more than 5 people.
The staff worked realy hard to make a pleasant experience. The food was satisfactory at best. Not a good value for the money. Service to time share holders was a priority, the rest of the guests were given less attention.
The hospitality of the staff.
Well maintained, nice ambiance, comfortable beds, nice/big bathroom Own food/drinks may not be brought into the hotel (bag search)! Exaggerated prices for breakfast, internet etc. Room doors are not soundproof.
Loved everything about this place. Great food, great selection of beers and cocktails as part of the all inclusive package. My only complaint would be that the beds could be a bit more comfortable.
Nothing, it was the most horrible experience I have ever had. From the under age drinking to the hard as a rock bed. The food was the same for breakfast lunch and dinner. Again, the rooms look like nothing on your web site. Everything, elevator, food, room, dirty pool.
The breakfast buffet was good. The hotel is in poor condition and not maintained. The staff is poorly informed about resort information. Except for the breakfast buffet, the food quality is poor. We had water running across our bathroom floor and they would not give us extra towels.
I was staying there during a conference, and for that purpose it was sufficient. The rooms were clean and the food was decent. It was located across the street from the conference hotel, and was half the price. The first two rooms they gave us were unsuitable: one was not clean and the other was stiflingly hot because there were no large windows and the ac was broken. However, because of this they upgraded us to a Junior Suite, which was spacious and suitable. It was fine for a business trip, but it is definitely not a luxury resort.
Our 'concierge' did the normal, take a 90 minute tour, get some free stuff. The 90 minutes was 4 hours. The free stuff was free anyway. When we didn't but at the end of the tour, two con artists drove us back and set us up for a free breakfast and free tickets to Rhythms of the Night and tour of a new place the next morning WITH NO SALES PITCH. I wouldn't go. My wife and daughter-in-law went. During the taxi ride they were assured NO SALES PITCH several times. When they arrived, they couldn't have breakfast or the free tickets unless they agreed to a "90 minute sales pitch". They left and had to pay for a taxi back. A wasted morning. The bad was so bad that I can't remember anything good about VDP.
The food here is great! You can also bring in your own food to cook (the rooms have full kitchens and there are grills outside), but I would consider eating at the restaurants. A tip: The wifi is not free, but if you buy something from the restaurant in the market, you can ask for a wifi code that is valid for the entire day. Otherwise, the charge is $10 per day per device. I was never approached once by a sales rep in the lobby, so that wasn't a problem as some reviews have suggested. On the beach, however, everyone has something to sell. The hotel is not close to downtown, so a cab ride is required. Also, there are plenty of people trying to sell you things on the beach and that can get a bit tiring.
The staff are the friendliest you'll find in PVR. The food was excellent too. We were surprised with prime rib at the seafood restaurant. Yum! I didn't like that we basically missed our last day of vacation because of Hurricane Patricia. It barely rained and I never saw any high winds.
Karina, the manager, and the entire staff were truly professional and just wanted us to enjoy our vacation. By the way, definitely don't forget to make it to the Ocean Club, and if you're staying for 5 nights, you'll get to try a restaurant at the Grand Velas; don't miss it! having to leave ;-)
Internet does not work and staff was not attentive. hotel changed room when we checked in to a smaller room than we booked (and paid for).
The food you would even want to pay for if it wasn't all inclusive. The service was unbelievable. It also comes included with a beach front property right down the street. It's really quiet and peaceful. We had an amazing time!!!!
Boutique nature of resort equates to large availability for cabanas and pool chairs. Food & drink were outstanding. WIFI was great throughout the resort. The base room was one of the smallest we have ever had in any hotel; We felt it was necessary to upgrade rooms resulting in added costs we did not plan on.
The staff was wonderful, the place was beautiful, and the food was awesome. We would definitely go back there!
Good location It could have been cleaner
there is too much noise in rooms no privacy at all too bad for a nice place
The location of the hotel. the food is very good and its price is reasonble. The maintenance of the rooms is poor. I had to request to the staff to be changed from the original room. Problems were leak of water from the shower to rest of the bathroom. Filtration of water from the upstair room to my room.
I really enjoyed the location. It was a nice distance to the downtown and has a nice shopping center with many ammenities next to it. The beach was nice and very close. The wait to check in was too long. Staff did not take the time to explain all that was included for the room. I guess if you don't do the all inclusive the staff does not give you the time of day. I got more information from booking.com than I got from the hotel staff. I found more things on my own out of need. The hotel had a nice pool but all the chairs were fool and it was had to get around. Too many people and way too crowded. The beach was not as busy because all the chairs were already taken up to the main pool so people had to lay on the sand and it was uncomfortable. I guess if I had done the all inclusive it would have been a better experience.
Dirty and not a good host. No one explained anything as far as the bracelets and bottled water. No one really spoke English
The actual villas, buildings and facilities are beautiful, keeping the Mexican style, with lots of green and quiet areas. Staff were very nice and not intrusive, polite and all spoke good English. We had friends staying next door at the Hilton and staff there were rude and annoying if you were just visiting while at Krystal they were nice with visitors and very considerate. It's obviously run down and needs fixing and updating. Air conditioning in the room was noisy. I guess that's why the price was lower! that of course brings low budget crowd and over the weekend it became very loud, teens and young adults had their own music very high at the pool and it was a cacophony, far too noisy. We moved to the palapas on the beach and it was ok.
Location: near restaurants, mall, super market, Marina, coffee shop, beach access, pool, courteous staff. Great water pressure in room, very spacious room to include bathroom and shower. Rooms need updating to include bed, pillows. Need an inroom coffee maker. Small fridge. Horrible internet connectivity in room.