Overview

The Alana Surabaya
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Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231, Indonesia
+62 318 286 818

Rp 557,867+

Overall guest ratings

8.7/10 Excellent
Based on 1,753 reviews

Review highlights

  • 9.6
  • 9.0
  • 8.9
  • 6.0

Good to know

  • Spacious rooms
  • Clean rooms
  • Clean hotel facilities

Nearby

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    About

    The Alana Surabaya offers an airport shuttle (available on request) for IDR 275000 per vehicle one way. Guests can indulge in massages at the spa, and international cuisine is served at Oryza Coffee Shop, which is open for breakfast, lunch, and dinner. There's an indoor pool and a poolside bar, and rooms at this upscale hotel get the details right with free minibar items and rainfall showerheads.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Non-smoking rooms available
    • Laundry service
    • Child pool
    • Bar/Lounge
    • Cable or satellite TV
    • Coffee shop
    • Airport shuttle
    • Steam room
    • Washer/dryer available in-room
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Pets not allowed
    • Designated smoking area
    • Storage available
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 1,753 reviews
    • 9.6 "Perfectly clean."
      9.6 "96% said rooms were clean."
      9.9 "99% thought it was clean."
      10.0 "100% said the bathroom was clean."
      8.5 "Clean pool, said 85%."
    • 9.0 "Very comfortable."
      9.3 "93% thought rooms were spacious."
      9.0 "90% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 8.7 "Rooms are great."
      9.3 "93% thought rooms were spacious."
      9.6 "96% said rooms were clean."
      8.3 "83% were happy with the bathroom."
      9.0 "90% said the beds were comfortable."
      9.1 "91% thought the view was good."
      8.5 "85% loved the minibar."
      10.0 "100% said the bathroom was clean."
      10.0 "100% liked the big bathroom."
      10.0 "100% enjoyed the shower."
    • 7.4 "Internet works."
      7.2 "72% said the wifi quality was great."
    • 6.0 "Location is acceptable."
      5.4 "Only 54% were satisfied with the proximity to shopping."

    Overall rating

    8.4 Excellent
    Based on 508 reviews
    • 9.7 "Perfectly clean."
      9.6 "96% said rooms were clean."
    • 9.1 "Very comfortable."
      9.4 "94% thought rooms were spacious."
      8.9 "89% said the beds were comfortable."
    • 8.7 "Rooms are great."
      9.6 "96% said rooms were clean."
      9.4 "94% thought rooms were spacious."
      8.9 "89% said the beds were comfortable."
      8.3 "83% were happy with the bathroom."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 8.4 "Good value."
    • 6.2 "Location is acceptable."

    Overall rating

    8.5 Excellent
    Based on 490 reviews
    • 9.5 "Perfectly clean."
      9.5 "95% said rooms were clean."
    • 9.0 "World class service."
    • 9.0 "Very comfortable."
      9.3 "93% thought rooms were spacious."
    • 8.5 "Rooms are great."
      9.3 "93% thought rooms were spacious."
      9.5 "95% said rooms were clean."
    • 7.0 "Good breakfast."
    • 5.7 "Location is acceptable."

    Overall rating

    8.2 Excellent
    Based on 298 reviews
    • 9.7 "Perfectly clean."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 8.9 "Rooms are great."
    • 8.9 "Comfort level is high."
    • 8.7 "Good value."
    • 6.3 "Location is acceptable."

    Overall rating

    8.2 Excellent
    Based on 455 reviews
    • 9.7 "Perfectly clean."
      9.6 "96% said rooms were clean."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 8.8 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
    • 8.6 "Rooms are great."
      9.6 "96% said rooms were clean."
      9.4 "94% thought rooms were spacious."
    • 7.0 "Internet works."
    • 6.8 "Breakfast is mediocre."
    • 6.3 "Location is acceptable."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Spacious rooms"
    "Clean rooms"
    "Clean hotel facilities"
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