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The Alana Surabaya

Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231, Indonesia
+62 318 286 818

Rp 587,973+

Tue 6/12 Check in
Wed 7/12 Check out

Overall guest ratings

8.6/10 Excellent
Based on 1,113 reviews

Review highlights

  • 9.7
  • 9.3
  • 9.0
  • 6.0

Good to know

  • Impressive bathroom
  • Spacious rooms
  • Clean rooms
  • Clean hotel facilities

Nearby

    show all

    About

    Located in Surabaya, The Alana Surabaya is convenient to Royal Plaza Surabaya and Surabaya Zoo. This 4-star hotel is within close proximity of Al Akbar Mosque and Surabaya Town Square.

    Rooms

    Make yourself at home in one of the 162 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar.

    Business, Other Amenities

    Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. This hotel has 2 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Non-smoking rooms available
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Bar/Lounge
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Designated smoking area
    • Storage available
    • Free valet parking
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 1,113 reviews
    • 9.7 "Perfectly clean."
    • 9.3 "Excellent value."
    • 9.0 "Very comfortable."
    • 8.8 "Rooms are great."
    • 8.7 "Great service."
    • 6.0 "Location is acceptable."

    Overall rating

    8.4 Excellent
    Based on 389 reviews
    • 9.8 "Perfectly clean."
      9.8 "98% said rooms were clean."
    • 9.2 "Excellent value."
    • 9.1 "Rooms are outstanding."
      9.8 "98% said rooms were clean."
      9.8 "98% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
      8.6 "86% were happy with the bathroom."
    • 8.9 "Comfort level is high."
      9.8 "98% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
    • 8.3 "Breakfast is good."
    • 5.8 "Location is acceptable."

    Overall rating

    8.4 Excellent
    Based on 300 reviews
    • 9.8 "Perfectly clean."
      9.8 "98% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.3 "Excellent value."
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 8.8 "Comfort level is high."
      9.5 "95% thought rooms were spacious."
    • 8.5 "Rooms are great."
      9.5 "95% thought rooms were spacious."
      9.8 "98% said rooms were clean."
    • 5.8 "Location is acceptable."

    Overall rating

    7.9 Good
    Based on 144 reviews
    • 9.7 "Perfectly clean."
      9.8 "98% said rooms were clean."
    • 9.3 "Excellent value."
    • 9.1 "Very comfortable."
      9.7 "97% thought rooms were spacious."
    • 9.0 "Rooms are outstanding."
      9.8 "98% said rooms were clean."
      9.7 "97% thought rooms were spacious."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 6.3 "Location is acceptable."

    Overall rating

    8.2 Excellent
    Based on 278 reviews
    • 9.7 "Perfectly clean."
      9.8 "98% said rooms were clean."
    • 9.4 "Excellent value."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.7 "Comfort level is high."
      9.8 "98% thought rooms were spacious."
    • 8.6 "Rooms are great."
      9.8 "98% thought rooms were spacious."
      9.8 "98% said rooms were clean."
    • 6.1 "Location is acceptable."
    Good to know
    "Impressive bathroom"
    "Spacious rooms"
    "Clean rooms"
    "Clean hotel facilities"
    data provided by TrustYou

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