Overview

Brookstone Lodge

4 Roberts Road, Asheville, NC 28803, United States
+1 828 398 5888

Rp 1,133,334+

Overall guest ratings

7.8/10 Good
Based on 1,305 reviews

Review highlights

  • 9.1
  • 8.7
  • 4.0
  • 3.5

Good to know

  • Good accessibility by car
  • Friendly service

Nearby

    show all

    About

    Brookstone Lodge puts you within a 15-minute drive of Biltmore Estate and Asheville Mall. You can get a workout in at the fitness center or take a dip in the indoor pool. Nice touches like down comforters and designer toiletries are offered up in all rooms, along with LCD TVs and refrigerators.

    Less show all
    Hotels.com

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Indoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Gift shop
    • Laundry service
    • No smoking
    • Cable or satellite TV
    • Pets not allowed
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 1,305 reviews
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      7.6 "76% thought the service was very professional."
    • 8.7 "Location is great."
      9.2 "Easily accessible by car, said 92%."
      8.3 "City centre within easy reach, said 83%."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      7.0 "70% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
    • 7.6 "Good breakfast."
      9.8 "98% were happy with the price of the breakfast."
    • 5.2 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.0 "Only 50% said rooms were big enough."
      5.4 "For only 54%, the bathroom was ok."
      6.9 "69% thought the minibar was ok."
    • 4.0 "Not very comfortable."
      3.9 "61% didn't like the uncomfortable beds."
      3.1 "69% thought it was too noisy."
      3.1 "Air conditioning was criticized by 69%."
    • 3.5 "Wellness & sports facilities were not very nice."
      3.1 "69% didn't like the fitness area."
    • 2.4 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.0 Good
    Based on 783 reviews
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      7.5 "75% thought the service was very professional."
    • 8.5 "Location is great."
      9.1 "Easily accessible by car, said 91%."
      8.1 "City centre within easy reach, said 81%."
    • 7.0 "Good breakfast."
      9.7 "97% were happy with the price of the breakfast."
    • 5.0 "Rooms are ok."
      3.5 "65% didn't like the uncomfortable beds."
      4.8 "52% said rooms were small."
      1.9 "81% thought they were poorly maintained."
      3.1 "69% found problems with the furniture."
      2.8 "For 72%, the rooms looked old."
    • 4.3 "Vibe wasn't good."
      3.8 "For 62%, the lobby entrance was sub-standard."
      3.8 "62% criticized the unstylish hotel."
    • 3.6 "Wellness & sports facilities were not very nice."
    • 3.1 "Quite uncomfortable."
      3.5 "65% didn't like the uncomfortable beds."
      4.8 "52% said rooms were small."
      2.8 "72% thought it was too noisy."
    • 2.4 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.6 Good
    Based on 430 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      8.1 "81% thought the service was very professional."
    • 8.3 "Location is great."
      9.0 "Easily accessible by car, said 90%."
    • 7.8 "Good breakfast."
    • 5.4 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.4 "Only 54% said rooms were big enough."
      5.5 "For only 55%, the bathroom was ok."
    • 4.9 "Pool is below average."
      2.6 "Dirty pool, said 74%."
    • 4.4 "Vibe wasn't good."
      3.8 "For 62%, the lobby entrance was sub-standard."
      3.8 "62% criticized the unstylish hotel."
    • 4.4 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
      3.8 "For 62%, the lobby entrance was sub-standard."
    • 4.3 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      3.3 "67% thought it was too noisy."
    • 3.1 "Disappointing wellness & sports facilities."
      3.0 "70% didn't like the fitness area."
    View all review categories

    Overall rating

    7.2 Good
    Based on 26 reviews
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 7.7 "Good breakfast."
    • 6.5 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 5.3 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
    • 3.9 "Not very comfortable."

    Overall rating

    7.9 Good
    Based on 65 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 7.7 "Good breakfast."
    • 6.5 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 4.9 "Rooms are not good."
      3.7 "63% didn't like the uncomfortable beds."
    • 3.8 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Good accessibility by car"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    room was clean
    room was clean
    hot breakfast
    clean staff polite
    hot tub
    staff were very pleasant
    biltmore estate
    close to downtown
    far drive to downtown
    small room
    hear any traffic
    bathroom was shabby
    nice breakfast
    hard pillows
    water pressure
    water pressure was weak
    More
    More
    Photos
    Map

    Map