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Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
Staff where very curtious, rooms where clean and the location was perfect.
the facillities no
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
very efficient and friendly staff overall, empathy for guest, swift service
The hotel is very close to the city centre and only 36 miles from the Nurburgring
The breakfast is really nice, fresh and rich. Location, completely in pedestrian centre of Bonn is great. I did not like the single bed, it is too small. Generally beds are too hard. ( I tried a single and a twin room). The room 208 has a very weird architecture. The shower is located directly in the entrance and the tub in the room.... The room has been renovated recently though.
Location Lack of ironing facilities
The location was fantastic and the rooms were very nice. The breakfast was a great spread of fruits, eggs, breads and cereals. My one complaint is they gave one login for the wifi so I could only connect one device and it was pretty slow. You could spend more for the premium wifi.
Cleanliness and position of hotel; kindness of hotel staff
Friendly staff, nice room, great breakfast, perfect location in Bonn.
Old hotel right in the centre of Bonn, but renovated rooms which in the end make it pretty anodine. Decent, with decent service, but far too expensive.
The friendly and efficient staff...and the breakfasts!!
The location is perfect, staff are very friendly and breakfast quite abundant! Maybe the price is a bit too high, but the service is great
services, staff, comfort none
Great location, the hotel is old but classy in its own way. The staff was exelent.
Very nice city, most attractive hotel with an interesting past, excellent helpful staff. Outside the window there was a noise of glass recycling being moved early on Saturday morning - but only slight.
The place is modern, quiet, and ample. The rooms are spacious, very clean, and with nice views of either the garden or the street. The bathroom is very big. The hotel is just a couple of blocks from the central train/subway station, which his very handy. As an incentive for business travelers, the hotel manager should buy more iron and iron boards, since there are very few there. As a tourist I wouldn't need them, but as a business traveler, they are very useful.
Spacious rooms; very clean; contemporary and essential furniture; hi-def tv; spacious bathroom; and spacious dining room. Part of the hotel is a former Seminar, which blends very well with an adjacent modern building, where many of the rooms are located. From the street entrance to the lobby you have to climb a few steps. It would be helpful to have a ramp, or a lift, specially when you carry your luggage.
Very spacious, excellent breakfast.
spacious room, friendly and informative staff, convenient location, excellent breakfast
Excellent location. Breakfast was very good and included fresh fruit. nice view from the breakfast room
Location close to the train station. Wireless Internet connection did not work. I was out of the range of the wireless access point in room 329.
Proximity to railway station and city centre
Central location but room was quiet. The room was very clean, comfortable and the interior seemed to be new. The breakfast buffet was excellent and the staff very friendly and helpful. Bathroom has a fully transparent glass door. Taking a shower results in a flooding since the glass wall only covers 1/3 of the bathtub.
location and price
Location Noise. General comment - does not deserve 4 stars
Friendly and warm reception. Well appointed and comfortable room. Good buffet breakfast. Good wifi internet service. Very good location immediately beside the main railway station. No tea and coffee making facilities in the rooms.
The hotel is very nice, and if you are facing the right direction you have a glorious view of Bonn and the Rhien. It is centrally located directly accross the street from the Hbf. The Hotel building is very unattractive, and when you first arrive you are a little hesitant about what caliber of hotel this is. Additionally right outide the Hbf hang out a lot of homeless/ panhandlers and therefore the direct surroundings are a little shady. But one street over is the start of Bonn inner city, and it is beautiful.
Location was perfect for me but maybe not for everyone. It is in the city centre directly beside the main train station. Nothing negative. Nothing amazing either. Handy for business travellers moving from city to city.
The location is excellent. Close to the city centre, shops, and restaurants. Clean. I always make a point of hanging up my towels (as opposed to leaving them on the bathroom floor) because of environmental concerns. At this hotel (like many others) there are signs inviting you to reuse your towels but if you attempt to do so, the cleaning staff replace them anyway.
Easy to find, close to the MAin station - Hauptbahnhof Even in the non-smoking rooms, the cigarette smoke/odour could be smelled
Large room. Some noise from the street and a narrow bed.
The hotel europa is in the centre of bonn providing good basic accomodation
Tram stop is directly by the hotel. Absolutly not possible to fall asleep before 1 a.m.
Close proximity to train and restaurants etc. Was bit noisy until late at night
The friendly staff and the very good breakfast that they offer The tram noise at nights
Location is good. bit noisy
Good location - handy for bus, U-Bahn and mainline station. Breakfast - very good choice of good food Staff - friendly and helpful
Good breakfast - They were still bring out more eggs and breads even at the end of breakfast time. The bathroom was modern and clean. Also the room was clean and quiet. Location - It´s about 10 minutes walk from the station. I wish the heaters in the room were more powerful. It was a cold day and the room was still cold even I turned the both heaters to the maximum.
Modern room, layout and size Repair work on patio outside room at 8 a.m. during week. Noisy students in hallway!
Wonderfully friendly and helpful staff. Very close to town and river.
Excellent location, courteous staff and excellent breakfast.
Close enough to the city centre. Rooms are just new, funitures and quality are OK. You can reach WiFi from the hotel. I connected from 3rd floor room, very weak but enough for mail check. No parking lot. Nearest one with roof costs 14,5 EUR for one night.
The hotel is well furnished, offers an excellent breakfast and is located on walk distance of the Beethoven halle and the the city center. Nothing.
Friendly staff & helpful & clean & well thought-out rooms. Also close to Bonn centre.
nice staff, very friendly, small rooms but very clean, not loud
Outstanding place, great and clean room, and superb breakfast!
Location is excellent, v close to the station and easy for shopping. I would have liked tea and coffee and kettle in the room. They had free room service which was great but your own kettle would have been easier for everyone!
Clean room, friendly staff...good breakfast. Just one English channel on tv CNN ; Wifi connection in room was very slow
Quiet, friendly staff Breakfast could have been better
Friendly staff and good location close to the city center. Courtyard vas nice. - Small, noisy room. No A/C, just a fan. opening windows brought in the noise of the street, including a tram line. - Poor buffet breakfast. We expected more for the price and category of hotel.
Clean, fairly spacious Room was very dark - difficult to work. Very poor desk space. No satelitte tv with English channels (only cnn). Tea/coffe making facilities inthe room would have been nice.
Very nice staff, room was big and clean, very close to the city center and main station, internet is for free and works without problems.
If not excellent, all conditions were good. I have no particular complaint.
Excellent location for my business, and also for after-work walks and shopping. Pleasant atmosphere and friendly staff.
Small,homely hotel.Very friendly staff.2 Min. Into city centre.Would stay there again.Wouldn't bring my kids there.
The hotel is conveniently located close to bonn main train station. Good value for money.
the organisation, nice and welcoming staff, super clean room
very good value for the price, staff is friendly, hotel is very clean and close to the city centre. breakfast were suprisingly rich for a 2 star hotel. it is on a little noisy street, but you probably can´t avoid that in the centre.
The staff was great especially helping out someone who doesn't speak any German. The breakfast was wonderful, the breakfast room in particular was nicer than many more famous hotels I've stayed in. It would be nice to have known there was not shampoo and soap for the shower. I did have bodywash but no shampoo. However, the staff did help me find a local store where I could purchase some.
The ospitality is the strength of this hotel: the staff was very nice, in the breakfast you could choose everything you want among a very great number of things, and the cleaning service was perfect. It was a to expensive for the stars of the hotel
The hotel was very conveniently situated. The room was fine and the breakfast was good.
The friendliness of the staff and their willingness to help out with our bicycles The outside didn't look too good so we were surprised by how nice the hotel was. It wasn't in the best area so if I had been travelling alone I might not have wanted to wander around after dark.
The quality of service and quick response by staff Language barrier among front office staff
Rooms were clean and staff friendly. Breakfast was excellent. The location was inappropriate for anyone who has more than a little piece of luggage. No elevator was available even though hotel had multiple floors (without a ground floor). Double room had separate beds - not good for husband and wife occupancy.
Large space, good beds,free drink and internet. Easy to hear someone else went to toilet.(toilet was outside the room)
free wifi in room. 24h availability of tea or coffee in the breakfast room (there is also a pc with printer for free to use). breakfast was nice. shower pressure was great too. I have no complaints about the hotel as it was what I expacted. I new I booked a basic room and looked up photos before booking, shower is a cabin in the room and the toilet was on the hall way but there was a sink in the room as well. The only comment is that the Tv didnt work but I was too lazy to get this fixed. no lift, so be prepared for a bit of stair climbing!
Very Friendly staff, excellent location no lift
Helpful service; welcome; good breakfast; coffee/tea always available, no charge No lift
staff could not help enough . would def stay again
The breakfast was ok and the showers were good The receptionist was hostile and quite rude. Check your booking carefully since it was not clear whether your bathroom was private or not. The bed was broken. 1 towel provided for 2 people.
I really enjoyed the great location of the hotel right in the center of Bonn, as well as the friendliness of the staff working in the reception. Beside, the hotel offers the guests access to a fitness center next to the hotel which is really great especially after a day of working :) The quality of the bed wasn't really the best I have had and the very weak signal in the room for wifi access other than that I was quite happy with the hotel.
Stile. No parking place and difficult access by car. No elevator...and stairs really narrow.
Nice historical small hotel in the very centre of Bonn
A very friendly and helpful staff.
The hotel staff are very friendly and provide the best to thier clients. Its like family hotel. the location is aso v. good close to city cenrter and train station nothing
Cleanliness of the bathroom and the room. The carpets were dirty.
Staff are terrifically friendly and helpful. The location was great. The room was quite small, but as I didn't spend much time there (other than sleeping) it wasn't a problem,
Very comfortable hotel, very well placed for the Rhine and local sights
Good location and helpful staff. The decor was a bit tired.
staff very kind, very fair price
The staff is very very friendly and helpful.
Location and price. A nice modest hotel on the river. Although the windows faced the main road, the room was very quiet! Breakfast was a little slow, possibly due to busy peak.
Essentially, location and cleanliness. The price is good regarding global quality of the Hotel. The hotel is quite noisy, even if it depends on other customers.
staff is helpful, location is very convinient it does not have an internet service. it is very inconvinient to stay if on business trup. the only thing you can do is get connected via telcom and charge is 8 Euros per hour. Just appaulling! they advertise airport transfer as part of the service but then, they refused because there was nobody else going to the airport at that time.
I got a large room with three beds, it was confortable and clean no internet connection available
1. Breakfast service was good 2. Checkin and checkout was quick and prompt 1. I asked for internet but not available at that point of time 2. Room size was too small and not all facilities were available in the room like refregerator 3. Bathroom was too small, not a place to sit in the toilet .. shower place was too small to take a bath.. Toothbrush, toothpaste, cream, gel etc was not there in the bathroom. 4. Room was too smelly not able to slept properly.
Hotel staffs are very polite and their willingness to give assistance when requested.
The location is good, very near to a trem stop. The staff are nice. Breakfast is simple but just ok. If there is a trem passing in from of the hotel in the morning or in the late night, it is noisy.
It is near the Rine river, then you easily have access to it by walking. You can also enjoy a persian resturant beside the hotel.
They are friendly, and in a central location (the hotel itself isn't terribly picturesque, but is v. close to the Hofgarten park and the Rhine, which are). Only the bathroom let the product down (see below). The bathroom in our room was not in good order (broken door handle, door did not shut properly!). Noise also seemed to pass pretty easily between rooms. Minibar empty.
Very pleasant room and en suite bathroom. Good pressure in shower, and warm water always available. Good wardrobe space and shelves. Comfortable bed. Very nice buffet breakfast with a good choice of breads, cheeses, meats, cereals etc. Pleasant staff. The location is excellent - literally one minute from the main square on one side and the university on the other. Ideal for business in the university. The hotel was sometimes too warm (for my liking), requiring me to keep the window open. However, although the street outside is fairly quiet, the traffic noise can wake you up from around 5.00am if the window is open. The simple solution is to close the window if you want to go back to sleep, so it is a minor problem.
Location, location, location. Our room, on the top floor (1 flight above lift access) was quite roomy, with every basic necessity. Generally basic, but comfortable nonetheless. The main drawbacks would be noise and I imagine, at certain times, lack of a/C. The noise problem is overcome by closing windows, but that eliminates ventilation. During our stay, though (early October), we were still comfortable overnight.
This was a charming story book hotel It had an "Old World" decor and atmosphere. There was a lot of attention to detail which gave it a personalized touch. The rooms were large as was the bathroom attached They were sunny and pristine. Breakfast looked wonderful but I had to leave before service because of my flight time. In the review the hotel sounded locked away in a hill however it was a half block from the tram however it was in a "isolated" area Walking down the isolated street and unlocking myself into the hotel made me make sure I returned before dark. If I had not been alone I probably would have been less cautious. There were no immediate attractions in the area eventhough I walked about to find However you can get back into Bonn in 20 minutes on the tram
The breakfast was very nice, and the rooms are cozy. The location is great too. The wireless kept kicking me off and I would have to re-enter the password every 5 minutes.
very kind staffs, great location, clean room, yummy breakfast
I had a shared shower and toilet, but I had the impression that I was the only one using it on my floor of about 5 rooms. The room was quiet: I didn't hear much noise from other hotel guests, the elevator or the street. (I was on the second floor, street side). The staff is very friendly and helpful. A "do not disturb" sign would be nice. I didn't hear the cleaning lady's knock on my door, which was a bit embarrasing for the both of us. Also, breakfast during the weekends isn't until 8 am, so I missed one breakfast because of an early meeting. And the wireless internet is from a T-mobile hotspot, which is 8 euro for an hour according to the portal. It is a very small hotel, so don't check out the very last minute before your train leaves, because in the morning, the receptionist also has to take care of the breakfast for the guests.
The staff were extremely friendly with a great hotel location - very central
Although the entrance is almost too small to notice, the hotel has very comfortable rooms and is right in the middle of the town. Parking is very nearby in the Underground park, but exiting in a completely different part of the town's one way system, which caused us problems. It was quiet though central. Not the hotel's fault but the one way system and pedestrianised centre of town made it very difficult to find one's way round, especially on a very short stay.
Very friendly and helpful staff; great location in the city centre; very little street noise at night; clean, comfortable rooms and bathrooms; nice breakfast; fridge with cold drinks in the lobby. Only one little thing: there was a continuous "whistling" or "peeping" noise coming from the toilet next to our room. This was hardly a problem during the daytime, but was rather annoying at night... (Note to the owners: it might be good to try and fix this... Our room was 3.2, the noise came from the shared toilet on the same floor.)