Recent reviews
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10.0
Excellent hotel of this class...looks like a newer property and it is kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in Cancun I have experienced. Fresh fruit (strawberries, blueberries, oranges, apples, and bananas) in addition to all the other hot and cold items. This stay was during several events in town and they handled groups well. Parking is adequate with some overflow in the back, lower lot. I was upgraded to a suite which was very nice and spacious with microwave and refer. I'll be back to this place and highly recommend to others when in the area. Thanks a lot for the lovely time
review from KAYAK -
7.7
Ocean view room, personnel, champaign in the reception Too simple breakfast
review from KAYAK -
4.0
The pool. The hotel looks really old and used. The area is horrible, build with monster hotels. I do not reccommend this hotel and Cancun to anybody.
review from KAYAK -
8.0
The location and atmosphere, staff were great too
review from KAYAK -
6.0
The hotel was nice, clean and quiet. The room spacious and the bed comfortable. The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.
review from KAYAK -
6.3
Although the hotel appeared to have been rennovated a number of years ago and the rooms could do with a little refresh (the white is hard to keep clean!!), we felt it was good value for what we paid. The cost of food and drinks at the pool bar was reasonable and there were some nice extra's like afternoon tea free of charge. Our sheets had stains and the room furniture was grotty. Also, the hotel has been build on a turtle nesting ground!! We were lucky to see some baby turtles hatch and even a mother turtle lay some eggs while we were there... but how can a strip of hotels right on top of their nesting ground be good for the conservation of these beautiful creatures?
review from KAYAK -
7.6
the rooms were beautifully designed. pool was wonderful as it looked out into the ocean. they also offered spa services onsite and also dinner on the beach there were minor plumbing problems.
review from KAYAK -
6.8
A small and intimate hotel, our room was fairly comfortable and big, the Caribbean view from our porch was pretty nice, staff were always nice and the pool was comfortable the elevators were lighted with a horrible led colors and covered with a cheap silver paper like,only one computer at all of the hotel available for the guests, the jacuzzi was not working and was not fixed during all of our stay.
review from KAYAK -
8.0
We loved staying at the Bel Air Collection and Spa Cancun. The staff are so friendly and cant do enough for you. It really is a dream paradise. I didnt care too much for the food at the hotel. I also didnt like the fact that the room service menu is only in spanish and they dont cater for the english speaking guests which when we were there they were the majority. Also the music played in the hotel could be updated, the same music was played every day 3 times a day, it got so boring after a while.
review from KAYAK -
7.6
Very nice atmosphere. Very luxurious and cheek. There seemed to be ants in our room. I am not sure if this is common in the area due to the climate or aa house keeping issue.
review from KAYAK -
6.0
Quality of food and service could have been better. They were very friendly but service was incredibly slow sometimes.
review from KAYAK
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10.0
Excellent hotel of this class...looks like a newer property and it is kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in Cancun I have experienced. Fresh fruit (strawberries, blueberries, oranges, apples, and bananas) in addition to all the other hot and cold items. This stay was during several events in town and they handled groups well. Parking is adequate with some overflow in the back, lower lot. I was upgraded to a suite which was very nice and spacious with microwave and refer. I'll be back to this place and highly recommend to others when in the area. Thanks a lot for the lovely time
review from KAYAK -
8.0
The location and atmosphere, staff were great too
review from KAYAK -
8.0
We loved staying at the Bel Air Collection and Spa Cancun. The staff are so friendly and cant do enough for you. It really is a dream paradise. I didnt care too much for the food at the hotel. I also didnt like the fact that the room service menu is only in spanish and they dont cater for the english speaking guests which when we were there they were the majority. Also the music played in the hotel could be updated, the same music was played every day 3 times a day, it got so boring after a while.
review from KAYAK
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7.7
Ocean view room, personnel, champaign in the reception Too simple breakfast
review from KAYAK -
7.6
the rooms were beautifully designed. pool was wonderful as it looked out into the ocean. they also offered spa services onsite and also dinner on the beach there were minor plumbing problems.
review from KAYAK -
6.8
A small and intimate hotel, our room was fairly comfortable and big, the Caribbean view from our porch was pretty nice, staff were always nice and the pool was comfortable the elevators were lighted with a horrible led colors and covered with a cheap silver paper like,only one computer at all of the hotel available for the guests, the jacuzzi was not working and was not fixed during all of our stay.
review from KAYAK -
7.6
Very nice atmosphere. Very luxurious and cheek. There seemed to be ants in our room. I am not sure if this is common in the area due to the climate or aa house keeping issue.
review from KAYAK
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4.0
The pool. The hotel looks really old and used. The area is horrible, build with monster hotels. I do not reccommend this hotel and Cancun to anybody.
review from KAYAK -
6.0
The hotel was nice, clean and quiet. The room spacious and the bed comfortable. The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.
review from KAYAK -
6.3
Although the hotel appeared to have been rennovated a number of years ago and the rooms could do with a little refresh (the white is hard to keep clean!!), we felt it was good value for what we paid. The cost of food and drinks at the pool bar was reasonable and there were some nice extra's like afternoon tea free of charge. Our sheets had stains and the room furniture was grotty. Also, the hotel has been build on a turtle nesting ground!! We were lucky to see some baby turtles hatch and even a mother turtle lay some eggs while we were there... but how can a strip of hotels right on top of their nesting ground be good for the conservation of these beautiful creatures?
review from KAYAK -
6.0
Quality of food and service could have been better. They were very friendly but service was incredibly slow sometimes.
review from KAYAK
