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Enjoyed the location, the room size was more than adequate. Funky smells in the stairwell and elevator, parking was lacking.
Location location and location Nostalgia of 80s and 90s
The people at the reception desk, especially the afternoon person, were helpful and friendly. The room was clean and large enough to comfortably accommodate a family of 3. The breakfast that was included in the room rate was well prepared and got our days off to a good start.
Good location. Good breakfast.
Located in Altstadt, it was great for getting to the station, and also close to lively and not so lievly bars (depending on what you want).Self-service breakfast was good quality and plentiful.
very friendly staff; larget breakfast buffet
it was near to everywhere i really enjoyed staying there, but it doesnt seem to be a 4 star hotel
I was only there for a very brief stay but the room was comfortable and the breakfast good
Great location Lobby and rooms are dated
just dont go to this hotel
clean efficent business hotel
Good place near the cathedral. The street is very noisy.
Excellent location. Lift. Room space. Room lights (too dark). Old carpet.
It is central, very convenient for shopping and for eating out. It is open until late. The breakfast was good and plentiful, with a pot of coffee for each guest. The lady in charge made you feel welcome, as you entered, bleary eyed. The hotel is basic, the room cold, the facilities mean (e.g. only one small towel in the room), the desk staff indifferent to guests and sometimes brusque.
Proximity to city centre
Location to town center. Non-smoking rooms would be welcome.
It is near attractions. Air conditioner is quit poor.
Location was good - close to Interzum Show Poor standard of quality for the price charged
The location on Hohe Strasse is wonderful for people who don't have a car. Only a few hundred steps from the Hauptbanhof, it's very much worth the effort to get there. The room was quiet, and the ability to hear the bells of the Dom makes the mornings wonderful if you want to wake up that way - if not, you can close the world out and shut the windows. The room was perfectly clean and new looking and the breakfast room was bright and happy - the hosts very polite and nice. Reviews prior to 2007 may not be completely accurate due to a renovation that has made the hotel very much worth the money. We stayed there in late April 2007 during a period where the daytime temps were around 25 C/80 F - if we had shut the windows, the room would have become uncomfortably hot and there is no airconditioning. If you stay during warmer temperatures, it might be nice to find a small electric fan at any of the many department stores throughout the fussganger zone between Hohe Strasse and Neumarkt.
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.
Hotel staff were very helpful.
very close to the shopping area in the city centre; easy to find and easy parking
Location Business room is very small
location and service excellent. Comfortable rooms. I would stay here again, Great Value
location, breakfast furniture needs maintenance or replacement (wardrobe)
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
Comfort offered and friendliness of staff JUST the elevators are slow
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
friendly staff and spacious accomodation
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
We enjoyed our stay. Value for money. Location near central station is advantageous.
All the lobby staff were helpful and pleasant.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
Good location, good service
Everything was perfect
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
professionnel and friendly staff. very good asiatique restaurant
The hospitality of the stuff was outstanding. No
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
The room was nice and the location was terrific. The breakfast and hotel staff were all anxious to accommodate any requests. No, everything was as expected or better.
The staff was friendly and helpful. The location near the DOM was good, and the room was clean and comfortable. If we come back to Cologne, we would stay there again.
Its proximity to the Dom My only gripe was that the bed while comfortable was very soft.
The location of the hotel is excellent, next to the Dome and main shopping street. The room was comfortable and very well maintained.
Central location, 2 minutes from the Cathedral and shops. Parking was not easy - had to park in the multi-storey car park which was located 10 minutes away.
Great staff and excellent location...
While the exact street the hotel was located on was somewhat difficult to locate, it was extremely near both shopping and tourist areas of the city. The convenience of walking on a few minutes to these areas, as well as the variety of restaurants and bars in the area made it an incredibly convenient location.
friendly staff, location in the very centre, separate entrance during night hours, room was close to the breakfast buffet (a bit noisy in the morning hours)
The hotel was actually very easy to get to by driving even in the city centrum. It was also central to the main shopping streets in Koln and the cathedral so it was extremely easy to get where you wanted with a short walk. No real complaints, was your average hotel, nothing special but not bad for a one night stay. The beds weren't the most comfy and the breakfast was just ok.
Wireless connection is not free
Quiet and close to the trainstation and shopping Bad TV reception
Hotel is difficult to find even by using GPS sat nav.
Great location in centre of town.
Very pleasant and helpful staff. Nice breakfast. Dissapointed thet there was no tea/coffee making facilities inthe room, which is usuall in a 3* Superior hotel.
location is in the center of the city. Located in the Altstadt walking distance to the shopping street like Hohe St and Schildergasse. 5 minutes walk to get to the Main Train Station and to the Dom Cathedral. Clean room and bathroom with free breakfast and wifi. I couldn't leave the baggage at the reception after check out.
Location. Hot breakfast food, croissant, meatballs etc was provided in small quantities to the buffett. Therefore it had to be cooked fresh requiring a 15 minute wait. Reception refused to store left luggage on day of departure so I had to drag it to the railway station.
All ok for the price!
Nice big 4 persons room. The beds could be better.
Overshadowed by bad points below. The hotel was ok but we were locked out arriving at 2315 on our first night & had to find & pay for alternative accommodation. The flight was on time & I had previously rang the hotel to advise of our late arrival. Rather than apologise, the hotel sought full pay on departure. I paid only for the accommodation taken & now the hotel is trying to extract payment through my credit card guarantee. Amazing.
friendly and helpful staff at all levels.
Hotel was clean, popular and very well situated for a city centre weekend break. Staff were polite and helpful. Breakfast was usual continental buffet fare. Wardrobe was very wobbly and on its last legs and should be replaced. No shower curtain across the bath so that the shower can be properly used.
It was very comfy and friendly hotel, only I´ve been used to a bigger rooms here in Finland but very nice. I enjoyed it.
Very Central Location.
The size of the single rooms was disappointing. The room was almost to small to call it a room.
Breakfast was great. Young girl at reception in the evening was friendly It was full of cockroach, I could not sleep I hate cockroach It causes me panic,it was awful a nightmare.Stuff(Lady mid 40s) rude very rude and miserable.Speaks horrible English,I have asked to speak with manager to explain situation I faced this Lady just laughed sarcastic and gave a impolite response:he is in Gran Canaria are you going to search for him there!!!.I Will never stay there again.Disgusting
Location is ideal, mere steps to all main central attractions. Staff is supportive and handled strange requests efficiently. Nothing in particular, other than the room being very small and the carpets rather worn. Still, it was clean and the bed comfortable, but not the type of room you would hang out in for any length of time.
good location , friendly staff , clean tidy room all through , good breakfast , fresh nice coffee , value of money , Non
Nothing They are closing soon! Poor internet services, no facility in the room and indeed in the bath room
close to centre and clean room
Very, very central. Rooms are adequateand the beds are comfortable and clean enough. The breakfast was good and plentyful and the breakfast room very nice. The whole place has seen better days. The shower did not react very well to the thermometer or the door and the carpet could use a cleaning.
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
No complains. Very good breakfast included.
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
Very good buffet breakfast
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
wonderful location and very nice staff not enough pillows.
good service,city info,great location
great central location
over all very good
Hotel staff Hotel is located at the same bilding as restoran so the fridey nigth was too noise. The dolbs from pub scream up to 4 oclock.
very nice double room, liked the interior a lot. great bed.
It was extremely close to the train station. Bed was very comfortable. Staff extremely nice. The WiFi did not work. The room and the bathroom were embarrassingly small.
close the train station, small room, weak breakfast
Rooms were very clean (I stayed in 2 different rooms). Breakfast was very good with wide variety of choices. Very kind english speaking staff. Well situated, 5 minutes walk from central train station and old town. The walls are thin or the rooms not well isolated, we can hear the neighbour watching football or going to the toilet/shower while trying to sleep. The hotel is quite expensive, the rooms small.
location is really excellent, well, the breakfast is normal,,, but for me it is not neccessary
room quality did not match with what we were expecting viewing the prices.
No air conditioning. Open window to greasy restaurant exhaust and banging pots. No in room safe, minibar, or even soap or shampoo! Very depressing view and decoration.
Perfect place to visit old town, dom, very close to central station (5 min. walk)
The best was definitely the location - right between the Cathedral and the Rathaus. The staff spoke only German so language barrier was definitely there. the breakfast was quite poor as well.
nice cozy family hotel, with superb location (just 2 min away from DOM), very good breakfast and very nice personal. for this value it is just perfect. some times wifi is not working good, thats only small compalin.
-great staff -clean -Amazing breakfast Overall amazing experience would recommended
The staff was friendly and responsive. The hotel is quaint and very nice but very small. It's small with tight spaces. I had to use one of the beds to put my suitcase on. I can't recommend this hotel at the price I paid per night but I would recommend it at a lower price.
Very central and yet in a quiet street without any disturbance from city centre traffic noise. Elaborate buffet breakfast. All staff are attentive and pleasant to deal with.
Family friendly feel very nice breakfast very clean room. The younger reception guy was very friendly and approachable. The wifi worked well when I first used it but when I returned after lunch it basically didn't respond even after they rebooted. Slight smell of smoke. In the room.
Great location. Great breakfast. Quiet. Friendly staff. Convenience of a parking garage located accross the street.
Staff were very helpful.
breakfast The room smelled smoky and musty; the beds were uncomfortable; I was misled by hotel personnel about the price of parking;hotels in this price class elsewhere in Germany are in a whole different class of service and facilities; a family room in a hostel would have been better
Great location, friendly staff.
Clean hotel with very helpful staff.
Yes been on the top floor in the attic
nice place good VFM
Old towels that did not match... a little strange, but ok. Stains on chair and bed cover.
The staff was wonderful. The breakfast was excellent and well valued. They helped solve all problems created by poor communications. They charged well in advance of my visit and charged me extra when I arrived. They closed the reception and locked me out of the hotel by 22:30 on my second day. The rented my room to someone else with my luggage in the room. They had poor communication between staff members. They did not offer any rate decrease because of my scary experience of having no place to stay temporarily
Was a very good room considering how cheap the room was compared to the others availlable. Breakfast had a great selection of hot and cold food, Staff were friendlier than many other German hotels I've stayed at. Room was very quiet despite central location. You'll need a map to find it as it on a quiet little street. Also the hotel is split over a couple of buildings, rather than one large building. These are very minor issues and would not stop me reconmending this hotel.
Location Wireless Internet was not available in room 5 - second entrance. State of the room not perfect (bits peeling off).
We were stayed room No.4, building 3. Location was very very good, near hauptbanhof, shopping street, in front of merto station!! It was a good room considering how cheap the room was compared to the others availlable. Room was very quiet despite central location. Breakfast was also good. They cannot accept any creditcards at the payment. Cash only. Someone pushed the doorbell of all the rooms and had been troubled at midnight.(only once)
the localization electric wires without any protection
They don't accept card payments so make sure you have cash to pay
It is close to rail station and main attractions. Good buffet breakfast, clean rooms. Internet is not available. Reception is not working after 22:00.