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Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
professionnel and friendly staff. very good asiatique restaurant
The hospitality of the stuff was outstanding. No
All the lobby staff were helpful and pleasant.
Good location, good service
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Everything was perfect
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
great central location
over all very good
good service,city info,great location
Very good buffet breakfast
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
No complains. Very good breakfast included.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
wonderful location and very nice staff not enough pillows.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
Hotel staff were very helpful.
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
location and service excellent. Comfortable rooms. I would stay here again, Great Value
Location Business room is very small
very close to the shopping area in the city centre; easy to find and easy parking
location, breakfast furniture needs maintenance or replacement (wardrobe)
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
friendly staff and spacious accomodation
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
Comfort offered and friendliness of staff JUST the elevators are slow
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
We enjoyed our stay. Value for money. Location near central station is advantageous.
excelent location (a few hundred meters away from The Dome), helpful staff, clean, all the hotel is non-smoking area they should definitely upgrade their elevators
rbeakfast very good, lots of varieties window to outside restaurant side can get very noisy.
The proximity of the hotel to the Cathedral, train station, shopping, and other amenities. The shower was great! It was quite expensive for what it was.
Friendliness of staff, great location,good size room. None, but can someone explain to me why all the beds in hotels that I have stayed at in Germany are so low.
Easy access to city centre. Quiet and clean, though simple. In today's lifestyle wi-fi access should be universal and free.T-mobile abuse their near-monopoly in Germany.
The location But what else than complaints for this Hotel? Based on the Value for money is the most expensive hotel I have ever stay, by far. If I have seen this hotel I would never pay 165 euros per night . A fair price for this hotel is 55 to 75 Euros per night.
Breakfast The room was tiny and old looking, The wall too thin i heard all my neighbours noises. Half of The employees speak nothing but german
The friendliness and helpfulness of the staff
Excellent close to the centre and the very good public transport system. Close to a wide selection of restaurants the hotel was clean, very nice room, the breakfast buffet was great. As a family we all enjoyed the Hotel
Excellent location at reasonable price. Basic comfort but clean room.
Hotel staff Hotel is located at the same bilding as restoran so the fridey nigth was too noise. The dolbs from pub scream up to 4 oclock.
Rooms were very clean (I stayed in 2 different rooms). Breakfast was very good with wide variety of choices. Very kind english speaking staff. Well situated, 5 minutes walk from central train station and old town. The walls are thin or the rooms not well isolated, we can hear the neighbour watching football or going to the toilet/shower while trying to sleep. The hotel is quite expensive, the rooms small.
room quality did not match with what we were expecting viewing the prices.
Perfect place to visit old town, dom, very close to central station (5 min. walk)
The best was definitely the location - right between the Cathedral and the Rathaus. The staff spoke only German so language barrier was definitely there. the breakfast was quite poor as well.
close the train station, small room, weak breakfast
location is really excellent, well, the breakfast is normal,,, but for me it is not neccessary
very nice double room, liked the interior a lot. great bed.
It was extremely close to the train station. Bed was very comfortable. Staff extremely nice. The WiFi did not work. The room and the bathroom were embarrassingly small.
No air conditioning. Open window to greasy restaurant exhaust and banging pots. No in room safe, minibar, or even soap or shampoo! Very depressing view and decoration.
The location of the hotel is excellent, next to the Dome and main shopping street. The room was comfortable and very well maintained.
The room was nice and the location was terrific. The breakfast and hotel staff were all anxious to accommodate any requests. No, everything was as expected or better.
Central location, 2 minutes from the Cathedral and shops. Parking was not easy - had to park in the multi-storey car park which was located 10 minutes away.
Its proximity to the Dom My only gripe was that the bed while comfortable was very soft.
The staff was friendly and helpful. The location near the DOM was good, and the room was clean and comfortable. If we come back to Cologne, we would stay there again.
While the exact street the hotel was located on was somewhat difficult to locate, it was extremely near both shopping and tourist areas of the city. The convenience of walking on a few minutes to these areas, as well as the variety of restaurants and bars in the area made it an incredibly convenient location.
The hotel was actually very easy to get to by driving even in the city centrum. It was also central to the main shopping streets in Koln and the cathedral so it was extremely easy to get where you wanted with a short walk. No real complaints, was your average hotel, nothing special but not bad for a one night stay. The beds weren't the most comfy and the breakfast was just ok.
Hotel is difficult to find even by using GPS sat nav.
Quiet and close to the trainstation and shopping Bad TV reception
Great location in centre of town.
Wireless connection is not free
Very pleasant and helpful staff. Nice breakfast. Dissapointed thet there was no tea/coffee making facilities inthe room, which is usuall in a 3* Superior hotel.
friendly staff, location in the very centre, separate entrance during night hours, room was close to the breakfast buffet (a bit noisy in the morning hours)
Great staff and excellent location...
Located in Altstadt, it was great for getting to the station, and also close to lively and not so lievly bars (depending on what you want).Self-service breakfast was good quality and plentiful.
Great location Lobby and rooms are dated
Location location and location Nostalgia of 80s and 90s
Good location. Good breakfast.
I was only there for a very brief stay but the room was comfortable and the breakfast good
very friendly staff; larget breakfast buffet
Enjoyed the location, the room size was more than adequate. Funky smells in the stairwell and elevator, parking was lacking.
it was near to everywhere i really enjoyed staying there, but it doesnt seem to be a 4 star hotel
The people at the reception desk, especially the afternoon person, were helpful and friendly. The room was clean and large enough to comfortably accommodate a family of 3. The breakfast that was included in the room rate was well prepared and got our days off to a good start.