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I' found the satff at Brennerscher Hof pleasant and the location of the Hotel suited my needs well. The restaurants close by were very good and convenient. The room was a little cramped.
The hotel was very good with large rooms and an excellent choice at breakfast. Staff were very helpful and able to speak several languages.
There are 2 restaurants which are not a part of hotel, but which are at its doors. Both are excelent Do not consider it if you wish to go Downtown to Cologne. This was not our case.
Room was large and well proportioned on 2 levels. Fixtures and fittings were of a good quality with easy access. Style of the hotel was very pretty and a nice surprise. Inconvenient that restaurant bills could not be added to room bill. It was very hot and air conditioning would have made the stay perfect.
Simple business hotel, not 4 star, reception and restaurant staff neither courteous nor friendly nor properly trained (room maid knocked once at our room door and without waiting opened the door and stormed in to check the mini bar). Service during breakfast was poor, the buffet was not replenished, staff were not attentive but overly eager to clear up the table while we went to the buffet for a second time.
Very comfortable room with (at the back) great view and very quiet.Breakfast was excellent. The location is a bit off-center, but good tram connection to down town..
It was a slick operation
Great location just a little bit out of Köln.
nice hotel, friendly staff. bit far out of town and breakfast was very expensive. overall good enough for what we wanted cost of breakfast out us off having it and considering room is already expesnive we felt breakfast should have been included in the proce
Very nice reception staff, I was upgraded to executive room - just perfect, excellent choice at breakfast After 12 hours driving tired enough to stay at hotel for dinner, not a good choice indeed - avoid it and choose one of the many restaurants around.
nice lake views I asked a knife for apple peeling at 10:00 pm to room service, however, no response!
The breakfast. Smell of cigarette/cigar smoke in the room. As non smokers this was unpleasant. Also we asked for twin bedded room which it was, but there was about 2 " between beds. So we had to move bedside tables so as to give us two friends more room. Room not big enough for decent sized twin beds. Te making facilities would have been good.
free wlan. cheaper daily parking
The location was very good with nice park. The restaurant was very good. Good staff. The room was like oven and we couldn’t sleep. The AC was very bad.
nice rooms, great restaurant, perfect stay
I was there with my 2 children (17 and 19 years old). They liked it also.
the staff was very kindness, the breakfast buffet was very good and with a loto of things, the staff can also prepare foods that aren't on the buffet. A PC with an internet connection is available for all the customers. The room near the main road are not so silenced, so you can hear the car that are running on the street. The shower is a little bit low, so tall people have a little difficult with it.
The hotel offered free parking and staff was very helpful. we had reserved a non-smoking room, but were put in a smoking room and it was not incredibly clean, smelling like the windows were never opened and the smoke lingered.
Nothing really. The hotel was not what I expected. It was old and needs to be updated. The price was outrageous for the quality of that hotel. Ive spent less on better 4 star hotels. Location is not good if you plan on site seeing.
the breakfast was plentiful and varied,even found pancakes and maple syrupmmost of the staff helpfull and pleasant,was able to park the car easily and useing public transport for the weekend,tram just "down the road" I read from a previous customer,s remark about one member of staff,s attitude toward groups,and she is still there,but please dont let my observations influence you....
The swimming pool and open 24 hours
Night overtook us and we went astray, but the directions given were very good.The autobahn leading to it was long and dark. The hotel itself was lovely and the room had a bath. The gentleman at the front on arrival was friendly and helpful. The breakfast was very good, but quite expensive. It also has a small, but very nice swimming pool. On the whole, we enjoyed our stay.
Near S-bahn. Quied hotel.
Modern hotel near the motorway. Easy to reach when your on the road...
price-comfort factor No one on the desk after 22.00 hours
Friendly staff, comfortable room, nice decoration. Short walking distance to the tram stop that takes you to the city center
Basic, but modern, efficient and convenient for business-travelers on the road.
Some shopping centers are near by.Very friendly staff.
very close to a near-by supermarket (only 50 meters away), good parking area. too expensive (even not reasonable) on the internet access charge.
The price is good. All facilites in the hotel are new. The staff is nice. The room is a little bit small. And this hotel will be good only if you go with car.
Friendly staff, very helpful, always had time to speak to us. Nothing
Shower was contructed badly, when not in the shower more water came in the bathroom than pooring down the drain. Although this malfunction was already known nothing has been done about this.
We enjoyed how quiet the hotel and surrounding area were. When we had problems with the code for the door the receptionist was extremely helpful. Also, the machine out front to check in when there was no staff avaible was great. It was nice to see our accomodations before we spent the whole day sightseeing.
Very nice hotel, I got an upgrade without asking in a superb nice and big garden room! Nothing to wish and very good value for money hotel!
We were positively surprised with this hotel. The room was comfortable and big. The service personal was very kind as well.
close to bus/tram line and shopping center yet quiet and private
the hotel staff was helpful and polite for this rate the room was not comfortable, between the city centre to the hotel was always intensive traffic
Good food at restaurant Vending machine at 4th floor not accepting keycard.
It is now no smoking in the bar/restaurant area/foyer. The hotel website states only that there is a no smoking area in the restaurant.
Helpfulness of reception staff
Actually all hotel staff are very helpful and they are doing all their best to offer satisfaction to the clients and also the quality of food was excellent There Is no safe box at the room and also no mini bar,and the TV program was very booring as the 2 English channels were not working!!!
The service from the receiption is too bad, but the service from the bar is ok. The location is ok, just a little far away from the downtown, the room cost is not so worthy.
Hotel was Fine and close to the Football ground, Nice bar across the road, A little far out of town, But good transport links. We were there for the Bundesliga
the good public transport connection to the city on checking in we were told that the rooms at the quiet side were all superior room and more expensive.not clear on the website!! roompreferences were ignored without explanation.airconditioning not strong enough: too hot in the room. no easy chair in too small a room
Good breakfast No free wifi
Like the staff and services, but not the furnishing as it was very old. The chairs at the room was old and dirty! We were 2 persons but there was accessories for bath only for 1(1 shower gel, x1 very tiny soap for 3 night!!!)
a room for not smoker
The staff was very helpful and the breakfast was quite good. Although the location was on the outskirts of Koln, the receptionist provided information about downtown parking locations that was invaluable. I canceled my first booking and selected this hotel because of the positive reviews. An excellent choice.
The hotel is very close to Bahnstrasse metro station - 20m approx. The toilet is reasonably good for a low class hotel. I had booked a triple room with 3 single beds and a sitting area as I understood from the website. Unfotunately, what I had was a very small room with 1 double and 1 single bed but I didn't complain. When the house keeping cleaned the room they didn't empty the basket in the first day. There is a very big problem and that is that the telephone no. Written in the website does not exist.
price/ location friendly staff
It was very comfortable to rich Anuga. Hotel charge us for room bar but We never used it!
This is a small hotel and l like a family atmosphere there 30 minutes to go by train to the center. The good side of it that trais are every 10 minutes on schedule.
breakfast staff speak only german
The location was good . The tram station was just opposite the hotel and it took directly to the exhibition grounds at Cologne Messe. I think this is an ideal hotel for somebody who would like to visit the exhibition at the Messe Cologne place. It would be great if the hotel provided a Kettle, some tea bags , cups in the room so that the guest can have a cup of tea early in the morning . For people who are looking for a silent cosy place then this is not the hotel because location is not good it is just on the road and in the night you would get disturbed by the noise of vehicles / tram.
THe helpfulness of the staff were very very good. They were incredably accommodating. There was no drain in the bathroom and no shower curtain which made the floor constantly wet and sometimes produced a nasty smell. But they facilities were still so very clean.
price, cleanliness, location! :) and the breakfast was good no elevator! no parking! but for that price I could live without them ;)
No Service , No Minibar , No Elevaters , No Privacy , No food available during the lunch and dinner time , Bad staff in the afternoon and evening, it was just a room with no facilities.
Staff was quite friendly, and for me the location next the university was ideal. The room was tiny, not even space for a desk.
The quality and selection of food at the breakfast buffet was very good considering the rate. I was impressed with that. The staff was friendly and helpful.
The location is very good.The room is good for comfort and the reception is good also.
Breakfast OK The rest
good location, not tooo much expensive. heating was not working properly. i asked to repair it, but during 3 days it was not done. no one is staying there at night, other guests were very noisy and you could not call anyone to help.
The time that I have spent in the hotel was to have breakfast and to sleep. That there is no receptionist during the night, one night there were some other guest who were shouting during the night, knocking on the doors and trying to open our room, and at that time there was no receptionist.
It was 3 minutes walking to tram station of line 9 and 5 minutes to station of line 13. Kiosk & pharmacy nearby . Many restaurants of different tempers only 3 stops far. Wireless internet available . Very old building. No elevators. No hairdryer in the room . Pipe leaking. Low speed of internet. No good view out of window.