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It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
The general feeling of the hotel trying to find places to eat as clearly sign posted
Staff at Reception very helpful
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
that the breakfast is not included
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
location and service the breakfast buffet could be improved
Location and atmosphere Smoking everywhere!
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
the personal touch none
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Excellent health facility, very comfortable, and great location. No
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
Location is good. Roadworks disturb traffic and scenery.
The hotel is really nice. The lobby and relaxing areas are really pleasant to spend some time in. The breakfast is ridiculously expensive.
The internet connection was overpriced / 30 euros per day so it is not recomented for bussines
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
Due to building work for the new subway system access to the hotel by car was very difficult
Location perfect comfortable and rooms quiet.
The only thing that was actually good was the bed and the matress The rooms were too small for the high price we had to pay. Also the cleaning was not good.For 2 days they did not change our sheets and the soap we used,they gave us the same one the next day. And all this in a very high price.
The Location was very good The room could have been bigger, but was comfotable
very friendly staff; larget breakfast buffet
The people at the reception desk, especially the afternoon person, were helpful and friendly. The room was clean and large enough to comfortably accommodate a family of 3. The breakfast that was included in the room rate was well prepared and got our days off to a good start.
Good location. Good breakfast.
I was only there for a very brief stay but the room was comfortable and the breakfast good
Location location and location Nostalgia of 80s and 90s
Great location Lobby and rooms are dated
Enjoyed the location, the room size was more than adequate. Funky smells in the stairwell and elevator, parking was lacking.
it was near to everywhere i really enjoyed staying there, but it doesnt seem to be a 4 star hotel
Located in Altstadt, it was great for getting to the station, and also close to lively and not so lievly bars (depending on what you want).Self-service breakfast was good quality and plentiful.
Location was good - close to Interzum Show Poor standard of quality for the price charged
The location on Hohe Strasse is wonderful for people who don't have a car. Only a few hundred steps from the Hauptbanhof, it's very much worth the effort to get there. The room was quiet, and the ability to hear the bells of the Dom makes the mornings wonderful if you want to wake up that way - if not, you can close the world out and shut the windows. The room was perfectly clean and new looking and the breakfast room was bright and happy - the hosts very polite and nice. Reviews prior to 2007 may not be completely accurate due to a renovation that has made the hotel very much worth the money. We stayed there in late April 2007 during a period where the daytime temps were around 25 C/80 F - if we had shut the windows, the room would have become uncomfortably hot and there is no airconditioning. If you stay during warmer temperatures, it might be nice to find a small electric fan at any of the many department stores throughout the fussganger zone between Hohe Strasse and Neumarkt.
just dont go to this hotel
Proximity to city centre
Excellent location. Lift. Room space. Room lights (too dark). Old carpet.
clean efficent business hotel
It is central, very convenient for shopping and for eating out. It is open until late. The breakfast was good and plentiful, with a pot of coffee for each guest. The lady in charge made you feel welcome, as you entered, bleary eyed. The hotel is basic, the room cold, the facilities mean (e.g. only one small towel in the room), the desk staff indifferent to guests and sometimes brusque.
It is near attractions. Air conditioner is quit poor.
Good place near the cathedral. The street is very noisy.
Location to town center. Non-smoking rooms would be welcome.
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.
very close to the shopping area in the city centre; easy to find and easy parking
location and service excellent. Comfortable rooms. I would stay here again, Great Value
location, breakfast furniture needs maintenance or replacement (wardrobe)
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
Location Business room is very small
Hotel staff were very helpful.
The hospitality of the stuff was outstanding. No
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
Everything was perfect
Good location, good service
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
All the lobby staff were helpful and pleasant.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
professionnel and friendly staff. very good asiatique restaurant
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Its proximity to the Dom My only gripe was that the bed while comfortable was very soft.
Central location, 2 minutes from the Cathedral and shops. Parking was not easy - had to park in the multi-storey car park which was located 10 minutes away.
The room was nice and the location was terrific. The breakfast and hotel staff were all anxious to accommodate any requests. No, everything was as expected or better.
The location of the hotel is excellent, next to the Dome and main shopping street. The room was comfortable and very well maintained.
The staff was friendly and helpful. The location near the DOM was good, and the room was clean and comfortable. If we come back to Cologne, we would stay there again.
Great location in centre of town.
Hotel is difficult to find even by using GPS sat nav.
Great staff and excellent location...
The hotel was actually very easy to get to by driving even in the city centrum. It was also central to the main shopping streets in Koln and the cathedral so it was extremely easy to get where you wanted with a short walk. No real complaints, was your average hotel, nothing special but not bad for a one night stay. The beds weren't the most comfy and the breakfast was just ok.
friendly staff, location in the very centre, separate entrance during night hours, room was close to the breakfast buffet (a bit noisy in the morning hours)
Quiet and close to the trainstation and shopping Bad TV reception
Wireless connection is not free
Very pleasant and helpful staff. Nice breakfast. Dissapointed thet there was no tea/coffee making facilities inthe room, which is usuall in a 3* Superior hotel.
While the exact street the hotel was located on was somewhat difficult to locate, it was extremely near both shopping and tourist areas of the city. The convenience of walking on a few minutes to these areas, as well as the variety of restaurants and bars in the area made it an incredibly convenient location.
Location is ideal, mere steps to all main central attractions. Staff is supportive and handled strange requests efficiently. Nothing in particular, other than the room being very small and the carpets rather worn. Still, it was clean and the bed comfortable, but not the type of room you would hang out in for any length of time.
The size of the single rooms was disappointing. The room was almost to small to call it a room.
Very Central Location.
Very, very central. Rooms are adequateand the beds are comfortable and clean enough. The breakfast was good and plentyful and the breakfast room very nice. The whole place has seen better days. The shower did not react very well to the thermometer or the door and the carpet could use a cleaning.
close to centre and clean room
Breakfast was great. Young girl at reception in the evening was friendly It was full of cockroach, I could not sleep I hate cockroach It causes me panic,it was awful a nightmare.Stuff(Lady mid 40s) rude very rude and miserable.Speaks horrible English,I have asked to speak with manager to explain situation I faced this Lady just laughed sarcastic and gave a impolite response:he is in Gran Canaria are you going to search for him there!!!.I Will never stay there again.Disgusting
It was very comfy and friendly hotel, only I´ve been used to a bigger rooms here in Finland but very nice. I enjoyed it.
good location , friendly staff , clean tidy room all through , good breakfast , fresh nice coffee , value of money , Non
Nothing They are closing soon! Poor internet services, no facility in the room and indeed in the bath room
Hotel was clean, popular and very well situated for a city centre weekend break. Staff were polite and helpful. Breakfast was usual continental buffet fare. Wardrobe was very wobbly and on its last legs and should be replaced. No shower curtain across the bath so that the shower can be properly used.
Very good buffet breakfast
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
great central location
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
good service,city info,great location
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
No complains. Very good breakfast included.
wonderful location and very nice staff not enough pillows.
over all very good
The hotel is very conveniently located with the Christmas markets almost just outside the door and shopping only a few blocks away. The shower above my shower leaked down into the ceiling of the bathroom. They offered the use of their spa showers while another room was being prepared for me.
the size and the cleanness and the location of the hotel since I did not see other room conditions, my assessment is only about room number 401
The hotel was very clean & very central to all amenities.
We went to Cologne for the Christmas markets and this hotel is ideally situated between the Rhine and the Alter Markt.Room was fine for a stay of 4 nights and the staff helpful. Complaints from earlier reviewers about the cost of wifi are not justified because the hotel is a Deutsche Telekom "Hot Spot" and these are DT's standard charges not the hotel's. In any case, the hour you pay for as a minimum can be used in any other Hot Spot throughout Germany, not just in the hotel.
good breakfast... right in the heart of the old city... near the rhine.... and also just 10 minutes from the hauptbahnhof. one unfriendly guy... and we got a 4th floor room.. which was like an attic afterthought! upto 3rd floor - the rooms were much better!
perfect location in the city
First proposed room was with this smell of cigarettes but staff proposed another room in 10 minutes.
Poor breakfast. No hot breakfast
It was exactly at the exit from the train station, which we found very convenient, as we were only transiting Koln The shower hadn't been cleaned, room quite hot despite a/c, can get pretty noisy if the window is opened
Location of the hotel is excellent. You walk out of the door immediately into the train station.
The hotel is clean and modern. The room is small but clean, nice furniture with a small LCD TV. The location is wonderful; right next door to Cologne main train station.
Location is good.
Right by the station No
Very clean, comfortable rooms
Good location, above the central train station, helpfull and polite staff. Fow technical reason central heating was not working during my stay for the all night.
Location is excellent, staff is efficient Very limited facilities and expensive when compared with similar hotels around
Unbeatable value for a budget hotel if you arrive and leave by train on a tight schedule as we did on our way from Basle to London: the hotel has the station on one side (with a direct entrance) and the great Cologne cathedral on the other - of which we had a view from our bedroom window. Perfect.
Rooms were very clean (I stayed in 2 different rooms). Breakfast was very good with wide variety of choices. Very kind english speaking staff. Well situated, 5 minutes walk from central train station and old town. The walls are thin or the rooms not well isolated, we can hear the neighbour watching football or going to the toilet/shower while trying to sleep. The hotel is quite expensive, the rooms small.
room quality did not match with what we were expecting viewing the prices.
location is really excellent, well, the breakfast is normal,,, but for me it is not neccessary
No air conditioning. Open window to greasy restaurant exhaust and banging pots. No in room safe, minibar, or even soap or shampoo! Very depressing view and decoration.
Perfect place to visit old town, dom, very close to central station (5 min. walk)
It was extremely close to the train station. Bed was very comfortable. Staff extremely nice. The WiFi did not work. The room and the bathroom were embarrassingly small.
very nice double room, liked the interior a lot. great bed.
close the train station, small room, weak breakfast
Hotel staff Hotel is located at the same bilding as restoran so the fridey nigth was too noise. The dolbs from pub scream up to 4 oclock.
The best was definitely the location - right between the Cathedral and the Rathaus. The staff spoke only German so language barrier was definitely there. the breakfast was quite poor as well.