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Nice view from the window. A lot of mirrors in the room. More than enough hangers. Tea kettle. Free wifi in the room. Nice lighting. They gave us a twin bed although we are a couple. No slippers, no bathrobe, and very few bathroom supplies (no cotton swabs, no cotton discs, just your basic shower cap, shampoo and lotion). Inconvenient bathtub/shower arrangement, but they never are convenient in hotels for some reason. The restaurant the consierge recommended was not very good.
great location and very clean bar was very very expensive.staff at reception were efficient but were not very friendly.
staff very good, graeat views from 17th floor menus in alberto k with only 5 or 7 course meal. no choice
Friendly hotel, clean and comfortable. Excellent location.
friendly staff It's not really a hotel for a leisure break, it's more of an efficient, business-like operation.
Staff was awesome. The towel I used in the AM looked like someone had previosly used it for toilet paper. Grossed me out. Not something you'd expect at a higher $ hotel.
The location eight next to the train station When we arrived after an overnight flight, feeling very tired, the hotel computer was down and we had to wait for a coup[e of hours in the lobby for it to be fixed. The hotel should have made some sort of small gesture to compensate us for this. Also the breakfast included thawed frozen fruit which had turned rancid one day. The next hotel in Bergen had FRESH fruit. like melon, cantaloupe and kiwi. was was cut up and delicious.
Great location across from Tivoli and train station, near main walking street.
Nice hotel, clean and well located. It is a modern structure with modern looking rooms. It is not in my opinion a 5 star hotel, at best it is 4 star, the rooms are nota nice as they should be for a 5 star hotel.
location, great concierge Unfriendly receptio (did not honour a promise to secure a king size bed the following day)
location is great, fantastic breakfast room decor, lifts too small
IT WAS A VERY GOOD PRICE AND LOVED THAT IT WAS WALKING DISTANCE TO TIVOLI, THE TRAIN STATION AND HOP ON HOP OFF BUS. STAFF WAS VERY HELPFUL. LOVED THAT THE BUILDING IS OLD BUT VERY WELL KEPT UP. IT RAINED THE FIRST DAY OF OUR STAY ! :-)
service, location room very small
a wonderful hotel, close to everything, a great experience
location rooms needs to be renovated asap.price compared to quality is very high.
Location is close to the central station
Spacy room Cold room. heating didnt work.
Warm and cosy athmosphere in the building, helpful staff and good breakfast. Noise from constructions outside. Shower over bathtub could be better.
Staff was great, breakfast was amazing, and the hotel was in the perfect location. Good value in central Copenhagen.
Location Not really
Very comfortable Hotel, selected primarily for its central location and proximity (and ease of access) to the Main Railway station and Tivoli Gardens. There was a lot of construction work in the immediate vicinity of the hotel resulting in some noise and disruption.
The location is almost perfect and the stuff are really friendly. The breakfest could be more optional but that's fine.If you go to Copenhagen ,you can freely choose Plaza and ask for the room with Tivoli view.
Near to city center
excellent location, near many points of interest, bus lines and train.
room was small and close to hallway entrance so a bit noisy.
This is a very comfortable town in a great location within Copenhagen. I would definitely use stay there again when I am in the city.
Nearness to train station and city center. Nice room with a comfortable bed. Wireless internet, hair dryer, etc. Swedish tv channels ;-) The breakfast buffé - the coffee was hardly drinkable, and there was no plain youghurt to go with the müsli. Theres were no bottled water to buy in the room. A water boiler and some instant coffea/teabags would have been nice too.
location Booked well in advance and requested a room away from the street, preferably at the back or facing the court yard. But, was given a room right by the street. The receptionist explaination was there was no room available as requested, just wonder how much in advance notice before is requiered.
The location is excellent - few steps from City Hall, in Latin district, near Univercity library(very nice place). Good breakfast - in continental style, but food was very nice ( especially various sorts of cheese and fresh orange juice) The bathrooom was not comfortable - very little room, instead of normal shower pallet - plastic curtain and hole in floor.
That I was there only one night. Lack of doors that locked.
The situation, well located in the heart of Copenhaghen The room i get is very small, with old basic furniture, uncofortable bed. The roos is very basic, no coffe or tea maker....I can`t considere the hotel a 4* one. it is less than 3*.
Staff was great in every way that a professional and friendly staff should be. No real dislikes, just meager breakfast buffet and somewhat small room.
Star hotel is great for family, location is very good and the breakfast is good also
Located in the "cheap hotel district" this is exactly what we were hoping for from our stay! Terrific location (next door to the main train station), clean hotel, nice staff with easy check-in/check-out process, and a breakfast buffet that gives you a little taste of what the food will be like! Enjoyed our stay! Rooms are small which we knew. Also, buffet does get crowded as others have mentioned but would recommend for a fine spread of bread, meat, eggs, and some fruit! Would also recommend bringing your own soap/shampoo.
Very near to the Central Station. Breakfast was good with price in mind. Receptionist was friendly. Old and narrow space.
convenient location carpet had been torn out of hallway on the entire floor that I was on giving a somewhat bombed out feel to the place
Just a block from the train station, comfortable beds, good continental breakfast. Room was pretty small and Spartan, no suitcase stands or toiletries, very few power outlets especially near beds. No air conditioning and heater did not work. Midweek price was way too high--I wouldn't pay more than $200 out the door...
Great location. Close to central station. Great service from the front desk. Good breakfast. Some rooms require to take few steps of stairs with no ramp. Not good with big luggage (or elderly).
ample breakfast buffet,but lousy coffe. dobbel bed too soft, type hammock feeling.
close to station no water in the room
The staff was helpful and I liked my room. We came in the middle of the renovation of the lobby, and it was a little inconvenient, but as I said, the staff was very helpful. I had to be in a wheelchair, and the elevators were small. Otherwise... all went well.
room was comfortable and had good selection for breakfast. didn't like not having trea and coffee making facilities in room
location Room 331 had a foul smell coming from the bathroom.
The breakfast was included and was slightly above basic. The wifi was good. The location is very convenient to Kobenhavn Central Station, so if you have a late or early train, this is very easy to get to/from. The bed was hard. Otherwise, a nice place for one night.
Dsl access in room no
service was as expected Only the sofa bed!! which dipped in the ;middle and was better for only one person.
The Location Not so good breakfast
The hotel was comfortable, clean and at very good location, helping this way the tourists to discover the city.
location - near to the central train station The hotel is old and decrepit. No wifi - they give you just 10 centimeters long cable for only one laptop. At night pimps and prostitutes scream and fight just under your window - and noone stop them. The elevator is unbearable slow. The breakfast doesn't worth to get up for so early. The safe in our room was broken.
Good value for money,good location
The location is amazingly central: 3minutes from København H (main station), The hotel is pretty cheap, Rooms are tidy and clean, Staff are mostly helpful I couldn't operate the internet connection on my laptop (no idea why as everything was ready to be used), The shower pipe was broken and therefore useless... (so I had a bath instead though!!), TV-set was great but there was no other british channel than BBC entertainment nor any French channel (though, I didn't stay much in my room)
I liked the high standard of the design, which was not luxurious but of a very good taste. My bedroom was clean and had very good proportions, not too small for one person. The breakfast was excellent. And I loved the view from the room with the balcon at 6th floor.
I know other reviews criticize the internet. I always had a great internet connection; no troubles at all. But my sister had trouble keeping FaceTime going. She said it uses internet, but we don't know if it was that or just poor reception. Other reviews criticize the train noise. I was on the courtyard side (no beautiful city views) which is not the greatest to look at the back of an office building. But we got absolutely no noise. It was quiet as a deserted town. So if noise bothers you, get a courtyard room. No vibrations from the trains either. Clerks were always friendly, helpful, and even on the enthusiastic side. Someone criticized the elevators. They were old fashioned, but it's a major over-haul to put in bigger ones. I thought they were cute. The location was great. You could walk to all the sites in the center and west of the city center. It's a longer walk to the north and east sides, but the bus system is fine. It was hot that summer and the hotel doesn't have air conditioning, but most hotels in a 3 star class do not, so I wasn't expecting it. But they provided a fan for every room and that was really nice, so we were fine. I didn't pay for the breakfast. I looked it over one morning and it was typical 3 star class breakfast: a few varieties of breads and pastries, sausage and eggs, a couple cereals, some fruit. The scrambled eggs looked they had been powdered, rather than fresh. But Copenhagen, (and the Danes in general,) is not a big breakfast city. I suggest you get it, as restaurants that open before 10-11 a.m. are hard to find. It's main drawback was cost. We stayed in Copenhagen at the last minute and everything was booked up. The Mercur was the best of what was left. So I felt I paid more than I expected for a 3 star hotel in mid September, but Copenhagen is a really expensive city, so I can't say that for sure.
Nice staff and good breakfast Poorly furnitured
Service was very good about bathroom and room, clean and comfortable room. Not so mmany chanels at the tv.
All ok!! Also free wifi
Very noisy on the street/rail, we couldn't sleep with the window open.
It vas very good, price OK and staing midle of the center.
The breakfast menu needs improvement.
Good comfortable clean rooms, free wi-fi was good, great breakfast included, great staff. When we first opened the door to our room there was a strange smell by the door.
Staff friendly, hotel price good. Very central. Breakfast was fair. Booked a triple room, bed was not in the room when we arrived at 11h30pm had to wait 20mins for the reception to bring the bed. Room had a odd smell.
Location and good value for money.Great breakfast. No
I had low expectation as Copenhagen hotels are expensive and you don't get much for your money. We stayed at Square for $250/night including breakfast, wifi and taxes. Room was decent size for a European hotel. Breakfast buffet selection was sufficient. Location is central. Overall, I would stay at the hotel again.
Staff was wonderful, everybody spoke perfect English and were very helpful! Breakfast was worth the price. Would highly recommend it for location and staff! Rooms were a little smaller than we expected.
Great location, small but very comfortable rooms, excellent breakfast. Front desk staff were a bit brusque (on previous visits, they have been very friendly).
The location is superb. The breakfast was disappointing and we could not find a table due to too many persons were there at the same time. Nobody cared if You could find a seating and the tables were very slowly cleaned. Absolutely not satisfactory to that price.
Shopping paradise starts just in 200 meters over the square. The room, even "executive", was tiny and did not feel like 22 m2. The hotel outside looks very dirty and falls out off beautiful square ensemble. Noise outside stops only at 1:00-5:00 at night.
The hotel is very nice inside, the staff was friendly and relatively quick to serve you. The hotel was located right in the center of the city, so far everything is a short walk. The hotel appeared clean, it was beautifully decorated with fall decor when we stood there. The rooms themselves were clean with no odors or anything like that. Overall the hotel was a good experience. The hotel rooms were nice but they were a bit small. Our room faced a brick wall so there was no view, nada. When we got to the hotel at 4pm they told us that the room wasn't ready, which was annoying. Aside from that our experience at the hotel was pleasurable.
The hotel is close to the shopping streets and restaurants. The hotel also seems quite new, nice design, and rooms were clean and rather big. The hotel was just beside a busy street, with noise from ambulance and police all night. Windows were not sound proof, so it was difficult to get a good night sleep. Also there was a constant draft from the window so the room was constantly cold. Therefore I will never book here again.
Location. Air conditioning was inadequate.
The breakfast :(
I like the location.
Bed and air conditioner
Location was premium. Central to everything. I found the staff very accommodating & friendly. There was an underlying unpleasant smell in the room. Couldn't tell what it was.
Very nice room if small - good service and plenty of facilities The breakfast was a bit of a shambles and not the nicest I have had
The room was very comfortable and clean, staff not particularly friendly. We booked a package with champagne on arrival we were not given champagne it was sparkling wine. I myself are not keen on lifts and stairs were not always accessible because of door locked. Room keys only worked to let you in I was very concerned what would happen if a fire occured.
We were very pleased with the location which was absolutely perfect, & it was beautifully clean ,warm & comfortable Liked everything
Good location, close to railway stations and Tivoli. Reasonably clean and modern. Free wi-fi. Close to a couple of supermarkets. Good public transportation options (bus and rail) nearby. Free breakfast. Helpful and friendly staff. No fridge in the room. As such couldn't buy stuffs from local supermarkets to enjoy later. Shower door was lousy, only covers about 1/3 of the area, resulting in bathroom floor to be wet. Not enough elevators, especially since they all are small in size (can only accommodate 6 persons at a time).
I have known Imperial Hotel since 1965 when I stayed there for the first time with my parents but they were frequent guests at Imerial on their numerous visits to Copenhagen because of my fathers profession. Imperial has been first choice ever since for the whole family on our many visits to Denmark and we have never been disappointed on our stay with you. We sincerely hope for many trips in the future with a pleasent stay at Imperial Hotel. Because of my allergy I would have preferred wooden floors instead of carpeting in the rooms.
No mattress , was a pad instead. No air conditioning. 12 tv stations Was like a motel not a hotel. Doors slamming all night. Bathroom shower not very clean. Never stay again especially at what we paid.
The room was very smartly furnished. The bed was very confortable. The room was smaller than I expected. The A/C was non-functioning while I was there, but they were working on fixing it. I opened the window, but had to close it at night due to traffic noise.
I did like every thing ,because it is central and nice plase to syay in
Ewerything was werry good no
Location. Nice breakfast room. Initially the room offered was too far from the lifts and reception, like five minutes walk.
The staff was perfect, they changed our room in a second, perfect. We were their during winter, there is not much heating
Air conditioning did not work, Heated floor in bathroom could not be turned off, very noisy with windows open,
This hotel has a great location, next door to the main train station. Every other facet is below standards. The room was tiny. The policies absurd. They even charged us $20 each for the "complimentary breakfast". The dirty, tired room featured a fun game: guess the mystery furniture stain. They sell this property as upscale...the only thing grand was the price. Almost everything, except location.
It was tired, dirty, and desperately clinging to some sort of old prestige which has long passed. Good location though. Dirty, fairly abrupt staff, needs redecorating.
Hotel staff are very service-minded, and my family/I sent flowers to her / them for appreciation. Standard especially for floor and bathroom er poor
Old rooms with a very need of renovation. Very small room. Toilet and shower seperate to each other and very tight
It was very handy to the railway station,just a 5 minutes walk, and near to some good,well priced eating venues. The staff were excellent, and there was a guest computer with free internet-great for checking emails.
Being in walking disctance to most of the sightseeing points. The breakfast was excellent, most of the staff very friendly and helpful. I first expected a lot of noise, as the hotel is on a main street with a lot of traffic, but it was really quiet in there and you also didn't hear a lot of noise from the hotel. The room was small and for two persons there was only one comfortable chair to sit on (plus one chair at the desk). The shower curtain is kind of ugly, it is not heavy enough to stay at its place and so it bothers you the whole time when you are showering.
Good location with helpful staff. NO
Very convenient lo Central train station. The hotel needs major renovations. It's not been maintained well. Wi-Fi was spotty in my room, would come and go. Room felt like it hadn't been updated since the 50's or 60's with the exception of the flat screen TV. I've never seen a hallway that has "hills". The hallway went up and down and that was just odd. The walls are paper thin, it was almost as if there wasn't even a door to my room, hearing people in the hallway, etc. Very low water pressure and the shower head needs to be replaced. My bathtub drain wouldn't drain water until it filled up a few inches and then started to drain (not sure how that works). It did it twice.
Hotel in very central position. Staff very pleasant. Room comfortable and good size. No complaints
Location is very central, close to Central Station and Tivoli. Breakfast is excellent! The water pressure in the bathroom was very low. The location of our room in the hotel was a bit complicated - we had to take two different elevators and go through many corridors.
All good, location & great staff.
The location was perfect. Very central. The staff was extremely helpful and the bed was very comfortable. Good value for money.
The room was beautiful. I liked the dark-colured wood and the nice combination with green. Also nice with a bath tub. The staff was very helpful.
Location It's dirty. The interior was quite brilliant but it's rotten now. It's easy convert this hotel into 4-stars but nobody's care. If you mind of clearnesness this hotel is not for you.
not enough electrical outlets
It was clean. Coffee and milk and cups in the big atrium ran out frequently.
It cannot be that I pay for a 4star hotel and then I have nearly no space in the bathroom. In addition, I had to sleep in front of a disco club, having windows that are like 50years old (thus the noise goes through) and having no air conditioning when being forced to close the windows. All told, I had nearly no sleep and was damn angry.
Location is good but the Room is to small! Not worth it.
Nice hotel which is located close to main shopping street. Hotel staff were very friendly and helpful.
service and excellent price
I can not tell you how much I detested my stay at Kong Frederik. It was dirty, worn down, overly heated with no way to cool the room down and the staff knew absolutely nothing about the city. I hate this hotel beyond words.
the hotel has just been taken over and most of the staff seemed a bit de- motivated.No more restaurant facilities-and it used to be one of the best restaurants in Copenhagen. rooms on street-side very noisy.
coffee in morning was given to us early, before normal time walls very thin,could not sleep,heard evrything on both sides of room.Shower,toliet and sink were all in one small area,not seperated.
Quiet but very central. Friendly reception staff. No fridge in room. Beds aparting.
Location close to the city center and an excellent breakfast buffet.
The window at bathroom could not be closed because of broken staff. the was no hot dish at breakfast except boiled eggs.
it is well-situeted in the city.
Breakfast was very good. Room size was like a shoe box. Bathrooms were very poor.
everything was fine,I am sure i am gonna stay there again, whenever i go to Copenhagen.
internet facilities no
Clean, good breakfast,location Small room
Close to central station Thin walls, can be noisy
It had a sofa area and a desk and a small shower and restroom. The beds were ok and the comforters fabulous. It was centrally located literally behind central station. The cleaning staff was very diligent and left the room very clean. There was one person at the front desk that was not so nice but she may have been having a rough day. I didn't like the breakfast options at the lobby and would recommend eating elsewhere especially in this city.
Good position, very quiet and reasonably priced for Copenhagen
Room standard poor Breakfast very poor
The room was quiet, despite being near the railway station. Our best hotel so far in Copenhagen (we tried 4 others already).
free access to the swimming pool It was difficult to find the entrance and reception of the hotel, which is part of a larger sport and leisure activity center. More suited for leisure than business.
Central located in town Very noisy, bad aircondition (if any)
we liked swimming pool alot. good variety of diving boards which ive never seen before in any hotel. not a good variety of food which we would eat at home but the pasteries were good!
The location poor standard compared to price
availability of facilites of leisure centre (swimming, cafe)
location, cleanliness ...
Staff's service and attitude. I also enjoyed breakfast buffet. Water did not go smoothely to a shower drain.
The location was ideal-close to the Tivoli Gardens, the train station and hop on/hop off buses. The price was excellent. It is a little noisy due to its location in the heart of town and the trains that run nearby. However, it wasn't a major issue for us.
The staff and location. Tea available in the AM. The sheets were top sheets and kept coming off during the night. The pipe from the sink was leaking and wasn't fixed when brought to the attention of the staff. I also like having a fridge and coffee/tea available in my room. they don't have this.
Fantastic location. Great room, we had the corner room on the 3 floor. Staff super helpful and informative. The train station is steps from the door. The door is the 'Oldest swinging door in Copenhagen'. NO
Internet is free throughout the hotel. Breakfast is good. Location is super. Hotel staff is friendly and helpful. Bathroom supplies are missing. I would recommend the hotel provides hair conditioner, shampoo, normal soap. All in one soap attached to the wall is not of a good quality. Superior rooms are good in terms of size, views.
Incredibly friendly staff and great breakfast buffet. Location was great next to city hall, pedestrian mall and easy access to Metro and Train (to airport) Gym was closed
Facilities and staff friendliness much improved since my previous stay last year. Great rooms, bar catering and general service. Free WiFi is perfect for business.
The location was perfect, next to the pedestrian shopping street. Our room was spacious and nice, something that was really important for us since we had our baby daughter with us. But as far as I know not all rooms of this hotel are spacious. Breakfast was OK. Generally we were really satisfied from the hotel selection.
Renovated room, good restaurant. No parking on building.
the room is perfect and the service is very good,the location is not as good as we expected we got a bad expereince on payment,the old man made mistakes on payments,he deducated 1080DKKS moe from our credit card,and until now,we still busy on it
Central location, very clean, friendly staff.
The location in the heart of the city The worn out carpets
Friendly staff Charges for late check out
The place of the hotel and our room was splendid . Must be really lovely to have have drink at the cosy bar when it snows . We look forward to our next visit .
Location - 5 mins walk to central train station - 10 mins to Tivoli Gardens
I had requested a room with twin beds when I booked on line, when my niece and I arrived from the UK we were told the rooms only had double beds, my niece was quite dismayed. The receptionist was very helpful and moved us to a room with a larger bed. I found her very professional and helpful. I also enjoyed the food, the buffet in the evening and also the breakfast. The main complaint was that the fire alarm went off at 6am and we weren't informed in anyway if it was a false alarm or not (as it turned out to be) The main complaint was that the fire alarm went off at 6am and we weren't informed in anyway if it was a false alarm or not (as it turned out to be)
The free evening snack buffet Too little room and staff in the restaurant when it got crowded during the breakfast
Best value for money hotel. The light menu was also perfect
Good location, the hotel extremely comfortable, fresh and modern. Breakfast excellent as was early evening supper. Also appreciated free tea and coffee that was available 24/7. Although the location was good there is a bit of a seedy area getting from the station to the hotel, just need to be a little cautious when you first arrive until you get your bearings. Saying that we were not hassled in any way.
Good hotel, great staff, good breakfast, non smoking...
The location of this hotel was great. Two blocks from train station and Tivoli Gardens. Yes there was a strip club across the street but neighborhood was fine and safe. Excellent helpful staff and nice breakfast. Can be a little noisy on the street. Get a room facing back. Expensive, but so is everything in Copenhagen. Paid more for a fancy high-rise hotel 20 minutes away but the location made this one much better.
Good lokation. Exellent breakfest and evening buffet.
The location was fantastic, easy walking to Copenhagen attractions. It was clean, friendly, quiet, and a good value.
Not luxurious but more than ok- great location , easy access to sites. Across the street from a strip club, towels well worn.
Very close to the train station and all sorts of attractions. The staff was very friendly and helpful (especially Martin at the front desk). Excellent value. Evening buffet was a bit light, but I think that's a Danish custom. It was nice to exposed to that. I would gladly return there. Not applicable