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The staff is very friendly, they really made us feel at home. Excellent breakfast buffet, fast and proper laundry service. Good restaurants, Sanur Harum and Komodo. Enjoyed the live musicians. Free transfer to Sanur center and private beach of the hotel. Free internet connection via cable (UTP; RJ45) in Pool Side View room. Good wireless reception in whole hotel area. Tourism desk. Good security. We recommend the Pool Side View room, the easy access to the swimming pool is very nice. Excellent adjustable airconditioning. No free internet in Superior Rooms. The bathroom is fine and clean, but can use some renewal.
Great atmosphere, very competent and friendly staff, good food. Location away from beach compensated by free shuttle bus. Internet speed next to nothing and very high priced
The staff were all fantastic, especially Pandi who worked at the pool/activities desk. The free scuba diving lesson available at the pool were a lot of fun. No
Calm and not noisy Wifi was not free
Pool area was nice and tropical. Lobby area had nice gift shops. Breakfast buffet was good. Room was worn and outdated. Twin beds were better suited for a dormitory. Called to have refrigerator unlocked and no one ever came for the two days we were there.
Great staff! Fine on information and efficiency. Friendly and knowledgable. Good internet connection (free). The hotel is a bit 'jaded', 'tired', 'old'. The rooms need renovation, especially the bathroom, with many fixtures not quite in working order.
The upgraded room was excellent - access to the Club Room was a terrific feature. Excellent gym. The pool was a good configuration although they had to clean off the green bacteria almost every day [perhaps chlorine levels were a little low?]. Some of the reviews I read about the hotel were either wildly positive or the complete opposite. we were a little concerned about our stay prior to arriving as a result of these reviews. However, the hotel was well set out and we had a terrific stay. The service time from ordering to receiving a meal in the cafe was quite slow - but it is Bali!
Nice pool and breakfast Very big hotel, rooms need refurbishment, when you book ask for the new ones.
Foods is very good.Nice ambient.Personal services it's ok.Long distance to the beach. Don't use taxi service from the hotel
roomservise is very quick and good. the staff in loungebar very nice but didnt see when our glass was empty and when we order take a long time when we get the drink.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
swimming pool and the spa very good better than outside spa,the spa price also not expensive... location poor.....nothing can shop after nite life......
Hotel is very close to the airport for an arrival/ departure night and offers simple, clean, 'good value' accommodation and facilities.
Comofortable destinantion close to the airport for next connection, not so far form shopping mall, service level was pretty good.
Cleanliness of the hotel.Very helpful staff team. The location.
Near the airport , local shops and restaurants and a good place to relax. None
location and atmoshpere No king size bed avaialble although already put my preference.
Clean, lovely breakfast area and buffet, pool recliners always available, no towels left on chairs for hours so no-one else could use like at some hotels. not met at entrance when first arrived.
The hotel staff were courteous. The breakfast - very oily food and not much choice. A lot of flies and coffee hosue is just in front of main road so very noisy.
Good for surfers not good for families beach club is a joke they have 6 sunbeds!!' Really noisy no soundproofing
Location is very central,close to the beach,2 min with Vespa and 5 min walking distance.Shopping,restaurants,and night out places are all nearby as well.Very friendly staff,nice modern decoration,large hotel(was impressed,thought it was smaller).Breakfast is also complete,very international.Nice swimming pools,relaxing. We had to stay 3 days in a Suite before we moved into a standard room and there we had just one problem:the bathroom.Suite was large,nice,quiet,but the bathroom had poor light and the bath tub was clogged(we asked to be fixed,but apparently it didnt help whatever they did).The Standard room was better.Had a large shower and the light was good.
The hotel was very clean and well maintained We booked a king bed and on check in were told they didnt have any - no room for compromise
Very relaxing, very polite staff. Rooms/bathrooms could be a bit cleaner .Not enough etertainment in the evenings.
We enjoyed the proximity to the beach, the huge garden and the set-up of the rooms in individual houses in the local style. The rooms and especially the bathrooms need to get a good clean and small repairs should be undertaken.
Please write at least 15 words
peaceful atmosphere and staff hospitality, and of course the beach. Breakfast was not included in the rate which was a bit surprising and extra charge for breakfast relatively expensive!
Staff were fantastic, always friendly and smiling. Fantastic location for our family in the gorgeous Sanur. Beautiful pools and good kids club
Staff were very good and polite.
Nice hotel, good food, nice location...the beach was dirty and needs to be clean with a group of people every day, the hotel should really employ few full time people to do the job of cleaning the beach from all the dirt that gets whashed up on the shore!
beautifully maintained garden, easy access to beach, good spa, friendly staff I had booked an additional night (after previously booking 4 nights) via booking.com, however, when I checked in, the hotel had no knowledge of this extension of my stay. That was confusing since booking.com had already confirmed my reservation. The hotel eventually booked me another night, but in a more expensive room.
Our young girls (7 and 8 years) enjoyed the pool....as there seemed to be plenty of other kids to meet. The pathway along upper edge of the beach was great for running (exercise), while the beach itself was not. The hotel needs a facelift. It seemed a bit threadbare in places....
The friendliness of the staff.Breakfast was very good.
Great location, secure area, close to shops restaurants etc., clean rooms, great pools, gorgeous beach great for snorkeling, excellent spa. Concierge had limited contacts/knowledge of activities in the area, particularly dive companies to contact for bookings. Expensive compared to the rest of the island. Restaurants overpriced, especially the drinks. Beach is nice but they allow people to come up to you and try to sell you trinkets, which is fine but many of them are very persistent/pushy and it isn't conducive to a relaxing beach experience. There was construction going on when we were there (March 2015), and the noise detracted from our spa experience.
Very central location, yet still peaceful and away from the hubbub of the street. Great pool. Huge breakfast buffet. Wifi is very intermittent
Excellent facilities, pleasent staff and surroundings and very central location. Excellent breakfast - but could innclude additional selecton of breakfast cereals.
The breakfast buffet was delicious. You name it, it was available. Our room was always nice and clean and the added touch of a dog made out of a towel on our 2nd day was gorgeous! The swim up bar was used nearly every day of our stay and the pool was a lovely, comfortable temperature. The pillows gave us grief,, One was not high enough and two was too high, We both had crook necks. That was the only flaw though. I recommend you take your own if you can.
Enjoyable, relaxing, courteous friendly helpful staff, all added up to make a real hastle free holiday.
Location, Facilities, Service, Activities, Staff and friendliness of service. In fact, the hotel's review score in booking.com is not fair. As mentioned it has only one review, I hope from the hotel guests putting his own review and I'm sure Discovery Kartika Plaza Hotel will take best score in the world.
Good location for shopping in Kuta. Great pool and grounds, plenty of sunbeds. Current renovations of the restaurant meant there was a little building noise during the day
Central location Very old room, smelly at times