Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.8 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 7.1 "Great parking , according to 71%." 8.3 "Near to public transport , according to 83%." -
8.8 "Great service."9.8 "98% found the
staff to be very friendly ." 8.6 "86% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." -
7.3 "Internet works."7.0 "70% said the
wifi quality was great ." -
6.7 "Average amenities."6.9 "69% thought the
building was acceptable ." -
6.7 "Rooms are ok."6.1 "For only 61%, the
bathroom was ok ." -
6.3 "Vibe was decent."
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6.1 "Breakfast is mediocre."
Overall rating
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9.5 "Terrific location."9.3 "93%
liked the proximity to sightseeing ." 10.0 "100% thought it waseasy to get to the train station ." -
8.6 "Great service."9.8 "98% found the
staff to be very friendly ." -
6.9 "Average amenities."6.9 "69% thought the
building was acceptable ." -
6.6 "Rooms are ok."6.4 "For only 64%, the
bathroom was ok ." -
6.5 "Vibe was decent."
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6.3 "Breakfast is mediocre."
Overall rating
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9.8 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." -
9.1 "World class service."9.8 "98% found the
staff to be very friendly ." -
7.1 "Internet works."
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6.7 "Rooms are ok."6.2 "For only 62%, the
bathroom was ok ." -
6.6 "Average amenities."6.7 "67% thought the
building was acceptable ." -
6.1 "Breakfast is mediocre."
Overall rating
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6.8 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.5review from
Its a good location, theres a view of the Duomo from the roof, and the breakfast room is very grand. When i booked it was the cheapest of the centrally located. Some staff helpful. The room smelled of smoke for the whole trip. Lots of wear and tear. I booked without breakfast. At check-in receptionist told me breakfast included. I said that it was not included. She checked computer and insisted it was included at no charge. At check-out the same receptionist made me pay for breakfast, and told me she had never said it was included. A barefaced lie, presumably to con extra money out of guests.
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6.0review from
The bar and lounge accommodation is large and provides sufficient privacy to spend some time. The bed was very confortable. The personnel was good. I have booked a luxury room and the only luxury was the size which was spatious. The TV is no flatscreen and far from the bed/sitting place. All furnishing is old and out-dated. The shower in the bath was leaking. No internet on the rooms, only in the lobby.
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3.7review from
the ubication Extremely old the furniture, it definitely doesn´t suit with a four star hotel
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7.0review from
location, room, reception staff, classical old world hotel. breakfast over 7 days, food predictable and poor. lovely room though.
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3.7review from
Located in center of city Cold water in shower and we had to complain to get hot water and even next day it was gone again. Charming roof top bar was closed even that it was nice weather, only one it was open during our stay. Very disappointing
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5.7review from
A lovely hotel with lots of atmosphere and within walking distance of most of Florence.
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5.6review from
Location Bar facility moved to 6th floor in evening, therefore, no facility in reception prior to going out.
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6.4review from
Location & Staff attentiveness & the view from the roof top bar is excellent Breakfast staff could be more helpfull - especially for parents with young children.
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7.2review from
Overall entire stay was excellent The choice's for breakfast very limited for 15 Euro pp and the coffee was warm, but service was excellent. We only had breakfast once during our stay.
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6.4review from
- Excellent location - Beautiful lobby - Large bedroom - Extremely helpful and friendly staff - Whenever the shower was used there was no way of stopping water flowing onto the bathroom floor, collecting in quite a deep pool near the basin and the door.
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6.4review from
It was beautiful, in a great location, friendly service, quiet, and a very good price for this type of hotel. I thought the garage fee added on to the price was a little high for 1 day.
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7.0review from
location, room, reception staff, classical old world hotel. breakfast over 7 days, food predictable and poor. lovely room though.
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7.2review from
Overall entire stay was excellent The choice's for breakfast very limited for 15 Euro pp and the coffee was warm, but service was excellent. We only had breakfast once during our stay.
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4.5review from
Its a good location, theres a view of the Duomo from the roof, and the breakfast room is very grand. When i booked it was the cheapest of the centrally located. Some staff helpful. The room smelled of smoke for the whole trip. Lots of wear and tear. I booked without breakfast. At check-in receptionist told me breakfast included. I said that it was not included. She checked computer and insisted it was included at no charge. At check-out the same receptionist made me pay for breakfast, and told me she had never said it was included. A barefaced lie, presumably to con extra money out of guests.
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6.0review from
The bar and lounge accommodation is large and provides sufficient privacy to spend some time. The bed was very confortable. The personnel was good. I have booked a luxury room and the only luxury was the size which was spatious. The TV is no flatscreen and far from the bed/sitting place. All furnishing is old and out-dated. The shower in the bath was leaking. No internet on the rooms, only in the lobby.
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3.7review from
the ubication Extremely old the furniture, it definitely doesn´t suit with a four star hotel
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3.7review from
Located in center of city Cold water in shower and we had to complain to get hot water and even next day it was gone again. Charming roof top bar was closed even that it was nice weather, only one it was open during our stay. Very disappointing
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5.7review from
A lovely hotel with lots of atmosphere and within walking distance of most of Florence.
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5.6review from
Location Bar facility moved to 6th floor in evening, therefore, no facility in reception prior to going out.
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6.4review from
Location & Staff attentiveness & the view from the roof top bar is excellent Breakfast staff could be more helpfull - especially for parents with young children.
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6.4review from
- Excellent location - Beautiful lobby - Large bedroom - Extremely helpful and friendly staff - Whenever the shower was used there was no way of stopping water flowing onto the bathroom floor, collecting in quite a deep pool near the basin and the door.
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6.4review from
It was beautiful, in a great location, friendly service, quiet, and a very good price for this type of hotel. I thought the garage fee added on to the price was a little high for 1 day.
