Grand Hotel Savoia

Pro: Good bathroom,comfortable bed,courteous & helpful staff.Breakfast was a good experience and the food and service at the trattoria is excellent.Pity the water shortage meant the spa was shut.

Kontra: The first room:TV and bedside lamp did not work.The second room layout had not been well thought out to enable easy use of the available facilities.

Fantastic for a regular break but could do a bit m

Pro: This hotel is perfect if you are looking for a regular romantic holiday break. The staff were very friendly and welcoming on arrival. My husband and I speak various languages, and so they were happy to accommodate, and even teach us some Italian phrases. They also pointed us to various things to do in Genoa and the surrounding areas, such as boat excursions to Camogli-San Fruttuoso-Portofino. The restaurant manager was extremely helpful and welcoming; I felt a bit ill during dinner one night and went down to the room, while he arranged to have my food brought to the room, which was a kind touch. The room is pretty and tastefully decorated. The Spa facilities are excellent, with a sauna, 'tepid room', steam room, hydropool, comfortable lounge chairs, showers, ice dispenser, teas and snacks available. We liked the rooftop jacuzzi - very relaxing.

Kontra: Please note that the following are merely notes that can be built upon: Although this was a fantastic hotel for a regular holiday, I would have expected a little more from management for our honeymoon (we were married the day before). My husband had notified the hotel that this was our honeymoon several months ahead. Given that this was a 5* hotel, I had high expectations for our honeymoon. Upon arrival into our room, however, my first reaction was that the room was a little disappointing as it was rather small and in the corner of the hotel at the back (giving onto an apartment's hanging laundry). My husband had arranged rose petals (lovely touch, spread in hearts on the bed) and champagne on arrival. However, there was no champagne and he had to call Reception to remind them to bring it up, which arrived while he was in the shower, and so I had to sign the bill - which greatly embarrassed my husband. I later learned that the hotel had suggested upgrading our room to a honeymoon suite (100euros extra per night) and that the roses cost 30euros and champagne 80euros. Having traveled extensively to 5* hotels all over the world for two decades, and having made inquiries over that time, I was made aware that honeymooners tend to get complementary 'special treatments' from hotels to make their honeymoon extremely special (for example, complementary/discounted room upgrade, complementary rose petals, fruit baskets, discounted couple's massage etc) and I suppose to retain these customers. I am aware that Grand Hotel Savoia is a business that needs to profit. However, I would suggest that the hotel consider better ways of catering for honeymooners, which would be a good way of retaining these customers. For instance, we would have absolutely loved a complementary/discounted room upgrade to a front-facing room, without having to ask, and simple little extras (like a complimentary small fruit bowl in the room upon arrival). Furthermore, I was a bit surprised about having to pay £30 for the rose petals, and I was disappointed by the above issue with the champagne. Just some notes for future reference. Thanks!