Overview

Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam
+84 437 199 000

Rp 1,280,000+

Overall guest ratings

8.6/10 Excellent
Based on 599 reviews

Review highlights

  • 10.0
  • 8.9
  • 6.8
  • 6.6

Good to know

  • Friendly atmosphere
  • Great view

Nearby

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    About

    Situated on the shores of Hanoi’s West Lake with its many local attractions, we are just a quick drive to the bustling city centre. The Old Quarter, also temptingly close by, is home to Hoan Kiem Lake, Hanoi Grand Theatre, and unforgettable boutiques. Enjoy our courtyard and four excellent restaurants, or host a larger event at one of ten flexible indoor or outdoor event spaces. When it’s time to replenish, visit the Lily Relaxation Centre with adjacent outdoor pool and Lakeside Garden. Our 299 spacious guest rooms, including 16 suites, feature panoramic West Lake views and the incomparable comfort of the Sheraton Signature Sleep Experience. Vietnamese and French colonial décor, as well as soaring ceilings, infuse each room with grace.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Spa
    • Child pool
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 599 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 8.9 "Great service."
      9.2 "92% said the reception staff was great."
    • 8.8 "Breakfast is good."
    • 8.4 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
      10.0 "100% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 7.8 "Tasty food."
      8.1 "81% loved the menu selection."
      8.0 "80% enjoyed the snacks that were offered."
    • 6.8 "Average amenities."
      6.6 "66% thought the building was acceptable."
    • 6.6 "Average value."
      5.6 "The price was ok for 56%."
    • 5.1 "Vibe was decent."
    • 4.1 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
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    Overall rating

    8.6 Excellent
    Based on 167 reviews
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.6 "Comfort level is high."
    • 7.8 "Tasty food."
    • 7.3 "Nice rooms."
      9.8 "98% thought the view was good."
    • 6.7 "Average amenities."

    Overall rating

    8.3 Excellent
    Based on 65 reviews
    • 8.9 "Great service."
    • 6.7 "Average amenities."
      6.5 "65% thought the building was acceptable."

    Overall rating

    9.1 Excellent
    Based on 335 reviews
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.8 "Breakfast is good."
    • 7.5 "Good location."
    • 7.3 "Nice rooms."
    • 7.0 "Good amenities."
      6.8 "68% thought the building was acceptable."
    • 6.8 "Average value."
    • 5.3 "Vibe was decent."
    • 4.0 "Internet is poor."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 29 reviews
    • 8.9 "Great service."
    Hotel type
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Friendly atmosphere"
    "Great view"
    data provided by TrustYou

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