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Bed and bedding comfortable. Perfect location for a visit to the MEM Arena The catering staff's inability to understand basic english,very difficult to communicate.
Central location and local transport links. Only 2 minutes walk to main shopping area. Breakfast was a bit disorganised. They regularly ran out of items such as bread, butter, marmalade, juices, cereals etc.
The location of the hotel for concerts in the MEN is excellent. Nice to be able to eat in the hotel late in the evening. Limited menu but what e had was good,
Location, and the quietness through the night
Excellant modern hotel. Friendly staff 1 person dealing with checking out on a sunday morning after a full hotel the night before due to a big concert
Friendly staff, clean hotel, nice room, lovely food.
Excellent breakfast, nicely designed rooms Rooms weren't as clean as they should have been, Bar staff were very unprofessional
Chosen only due to its relative comfort and city position. No redeeming features. Lack of breakfast - given the inflated city room price.
The convenience to the station and MEN which is why we chose to stay there, its cleanliness was spot on and the bed and pillows were fantastic
It was very central for the MEN and for shopping and the leisure facilities were brilliant
Loved the rooms and the tasty breakfast
Didn't get to stay there as the event we were attending was cancelled very belatedly.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
comfort of the rooms and been handy for the shops
a black tie ball was held which we attended for the price we paid breakfast wes not included
Ideal location for men and a little shopping, double beds were great.
Hotel site convenience. Pleasant staff. Breakfast.
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
Staff friendly. Radio in room was very poor.
The staff were very helpful, especially the Irish chap (can't recall his name) who assisted us with our bags on arrival. The room was very clean and the presentation was lovely. The side of the wardrobe was broken but other than that everything was perfect.
Clean, efficient,good location Thought breakfast was a little expensive
The actual rooms we stayed in were luxurious, as regards decoration comfort and the bathroon was lovely as well. The food (breakfasst) was awful!
i really enjoyed the bedroom it was very comfartable and i liked the design of the room. it was a good price for the room. it was a little pricey for a pint 5.30 for a pint of perroni.
We booked the Crowne Plaza on the way down to manchester on the booking.com app, was a great price and everthing was just perfect.
the rooms are at a excellent standard and compare favourably with five star n/a
Modern hotel in a brilliant location. Rooms were fantastic and extremely clean.
Clean, warm and comfortable - a good base for a couple of days visiting Manchester city centre, and the MEN arena. Only concern was that although the water was hot as it came out of the tap, it rapidly cooled in the bath, so a good soak wasn't possible. The shower was excellent. It was very cold whilst we were staying there, but the room was warm enough.
Clean(always a bonus in my opinion) and modern hotel, would recommend this hotel. Staff friendly and helpful.
Good clean room, good room service at reasonable prices. Nice big comfortable bed. Standard room had no bath but was set up for disabled use. Car parking away from the hotel. Long wait at busy times for the lift.
Booking requests for lower floor were given locality
All staff excellent, hotel overall very comfortable, meals enjoyable ,Lack of air conditioning during a rather warm spell as no windows to open , only one fan to use for cooling down , however it did not spoil a very enjoyable stay
Large room, comfortable and quiet enough for a good sleep. Very close to the men arena - easy walking distance Hairdryer in the room didn't work
we stayed for two days and the service was excellent.breakfast was exceptional for the price.
location was good for access to shops and entertainment. bar was cosy and staff friendly. The pillow on my bed was too deep. When asked for an alternative thereh was no other options.
Staff were very friendly and accommodating. No bin in the hotel room nor was there a full length mirror.
Excellent location No hot water in shower TV didn't work This hotel is positioned next to the Cathedral and has the potential to be lovely. However, it has been allowed to deteriorate and is looking very shabby. Not quite sure what I was paying for... I mentioned the TV and shower, but staff member was disinterested, just said 'ok' and offered no kind of compensation. Such a pity that a lovely building is being wasted. Staff in the bar were much better. Very friendly.