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Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
the receptionist Kirsty was excellent.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
Clean rooms and courteous staff
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
A superb building. The room had lovely furniture. We really enjoyed our stay.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
the room was amazing the price of swimming costumes was too expensive
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
Friendly professional staff and very comfortable beds.
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
This is a stunning building where most of the original features have been retained. The bar and restaurant is funky and modern yet in the most incongruous Victorian environment. Room was very high ceilinged and immaculately furnished and comedy and clean. Downsides were no air con a bit cold and the place is a rabbit warren (though they do give you a map)
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
Luxurious room, furnishings and curtains etc.
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
Superb hotel, amazing rooms No
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
Staff were good and attentive The room was very very basic and clinical not at all welcoming
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
distance from town center
Staff were friendly and courteous and very helpful. Our room was very comfortable and clean. Couldn't find any faults anywhere with this hotel. It is the second time I have stayed here and if I am ever visiting Manchester again this is the hotel I will be staying in!
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
Early check in was good. Well located Breakfast was included in my booking but they tried to charge me extra for it. When I showed them the booking they didn't charge me.
comfortable, value for money and very clean. very good location
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
Close to town centre for Christmas shopping No decaf tea in room
Room was clean and nice.good location. Elevator did not work,with my bad knees Ihad to climb up and down five floors.
Very clean and plesant hotel None
very clean and comfortable room with good en suite facilities comfortable bed and good and sustaining breakfast. very noisy being situated ear a late night bar.
Excellent location and the breakfast was good. They ignored my e-mail request for slightly early check-in and the lady behind the counter was rude.
The staff were very polite and efficient. The shower was a lovely modern shower and the room was very clean and spacious. I have no bad points to report.
The room we were given was triangular, and thus very uncomfortable, especially in view of the fact that we were staying five nights.
Very clean, very-very hospitable and reliable staff small rooms, no electric adaptors
Hotel staff were all friendly and helpful. Place is convenient--with train station just nextdoor and within walking distance to town.
Cleanliness and decor Breakfast selection and layout
The room was clean and modern. The situation was exactly where I expected it to be A negative comment is surely a complaint?. What I didn't like was the poor organisation and communication.
Free car park Rooms near stairwells / lifts very noisy. bar prices excessive
Car parking facilities and accessibilty of tram and bus services Lots of uncleared tables at breakfast, which seemed to be due to unstaffing
Helpful Staff Noisy
Easy to find Bar/Restraunt staff were vague unattentive and prone to make mistakes, forget to bring orders etc. waiting in queue to be seated for breakfast and left standing there even though they knew you were there. very poor customer service.
The staff were very friendly and helpful. The room was clean, comfortable and spacious. The restaurant was very good and we took advantage of the meal deal, A 3 course meal with a drink and breakfast for 21 pounds. The bar closes at 11pm so if you have been out to see a show and want a nightcap have one before you return to the hotel.
The Staff were very friendly and helpful. Breakfast excellent. Nothing. It did exactly what it said on the tin!
General condition of room poor why were there 2 staff at desk without uniform management
The breakfast very plentiful. The security system. The many corridors and doors to negotiate to and from our room. Difficult when transporting luggage,and when in a hurry
Helpful staff. Nice,quiet rooms. Very comfortable bed. None
We wont stay anywhere else now after a bad experience at the Hilton - its the Premier every time for us now! You know exactly what to expect. I think we had to ask for an extra towel - no big deal!
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
Cheap and good hotel in city Nothing
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Good location. Clean room.
Central easy access to public transport No bad points
good sized room - efficient check in- excellent security arrangements
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
No on site car parking, room had a smell of damp and fags!