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Great service, stylish, interesting history
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Clean, comfortable and convenient
All the staff were friendly and helpful and the room was fantastic with everything we needed
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
We were made very welcome during our stay and nothing was too much trouble. -
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
The staff were very friendly and the breakfast was first class.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
the receptionist Kirsty was excellent.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
Friendly professional staff and very comfortable beds.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
the room was amazing the price of swimming costumes was too expensive
Clean rooms and courteous staff
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
A superb building. The room had lovely furniture. We really enjoyed our stay.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
Hotel site convenience. Pleasant staff. Breakfast.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
Staff friendly. Radio in room was very poor.
Didn't get to stay there as the event we were attending was cancelled very belatedly.
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
Ideal location for men and a little shopping, double beds were great.
comfort of the rooms and been handy for the shops
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
a black tie ball was held which we attended for the price we paid breakfast wes not included
I treated my daughter to an overnight stay for her 30th birtday, and I must say, It is hard to find a small hotel that offers style, quality and such luxurious comfort. The staff were friendly and effcient. The rooftop terrace was stunning, and I can't believe you get so much for the price.
The hotel is a romantic venue, and is well prepared for that. The hot tub is a great idea, but does need to be cleaned. Based on the price of the hotel, breakfast should be included. It is a bit of a cheek to ask for £30 ish on top. We also felt that the bathroom soaps etc were a little lightweight.
The staff we very polite & very helpful, the room was of the best quality & very clean. Not applicable.
Beautiful room, great bar and helpful staff None
We had a great time at this hotel. The rooms were really different and unique and the bathroom in particular was fantastic! The staff were really helpful and friendly and they were very flexible with us as we had to make last minute adjustments to our booking which they did not charge us for. They were very accomodating. There was a wedding on when we were there but unlike some other reviewers we did not feel that it affected the quality of our stay or the service we received atall. We would definitely stay again.
Shopping in the centre Some of the corridors to the rooms were very small and narrow,with low ceilings, the lounge had very low ceilings whereas other areas i.e. bedrooms had high ceilings. The colours in the main hotel were dark grey walls, grey doors and grey carpet. Toiletries in room were minimal.
the staff were great especially the polish guy (forgot the name).
The room was very original, as was the general design of the hotel The cost.............. it was a bit more than I thought it warrented
the bathroom was amazing a real shame non guest can come for a drink in hotel bar after 11.which doesnt really work if been out for dinner
My husband and I were delighted with the total luxury of the hotel in general and also with the kindness of the staff, nothing was too much trouble. nothing
Good location. Clean room.
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
Central easy access to public transport No bad points
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
No on site car parking, room had a smell of damp and fags!
good sized room - efficient check in- excellent security arrangements
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Cheap and good hotel in city Nothing