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Nothing Poor customer service
Excellent location and very originally nice hotel architecture. Gorgeous stairs The hotel overall full scope maintenance is very poor, looking then at Britannia as a big missed opportunity. Ideal target for "Hotel Impossible" next episode
Room was very nice and spacious. Breakfast also very good
Worst hotel I've ever stayed at
Polite staff, room was comfortable and clean. Could do with better quality breakfast items. Hotel needs a refurbish. We wanted cocktails but barmaid we couldn't have any
The location The dated feel to the hotel, the lack of light in my room (457) The room smelt fusty, the carpets and walls were stained, the breakfast was of very poor quality. The lifts are not very practical.
We paid extra to get a hotel with a window, only to turn up and be out in a tiny twin room with no window. The air con in the room had the control panel hanging off the wall and it was unbearably hot. We asked to be moved to a different twin room with a window, which the staff originally told me they wouldn't do. After some complaining at the reception they eventually moved us but the room was now a double instead of a twin which they'd told us it would be at reception. This room had mould on the wall underneath the window and on the ceiling. For the price of the room I expected much better.
The staff were good people trying to hold it together It's just old and unkept. The owners need to reinvest in the property.
The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked. Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.
All the staff were friendly and helpful and the room was fantastic with everything we needed
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
We were made very welcome during our stay and nothing was too much trouble. -
Clean, comfortable and convenient
Great service, stylish, interesting history
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
The staff were very friendly and the breakfast was first class.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
the room was amazing the price of swimming costumes was too expensive
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
Clean rooms and courteous staff
Friendly professional staff and very comfortable beds.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
A superb building. The room had lovely furniture. We really enjoyed our stay.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
the receptionist Kirsty was excellent.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Luxurious room, furnishings and curtains etc.
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
Room lovely and spacious. Nice products. Friendly, helpful staff. Beautiful building. Delicious breakfast.
This is a stunning building where most of the original features have been retained. The bar and restaurant is funky and modern yet in the most incongruous Victorian environment. Room was very high ceilinged and immaculately furnished and comedy and clean. Downsides were no air con a bit cold and the place is a rabbit warren (though they do give you a map)
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Very friendly reception staff and the beds were great.
The parking facillities/costs
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Obsidian bar and menu No parking
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Friendly Staff, good location generaly a very nice Hotel Eat Out
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Perfect location to stroll into the city.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
comfortable room & really helpfull staff
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
breakfast and being so close to town centre was building work so unfair to comment
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
Pleasant helpful staff excellent customer service great Central location will be staying again
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
On arrival, the check-in process was very speedy and straightforward. We found the room to be very clean but smaller than we'd expected but this didn't matter as we were only staying for one night. The buffet breakfast was very tasty and had plenty variety. The mattress and pillows were a little hard. The main issue we had though was that people in the next room complained about us being too noisy. We had returned to our room at 11.30 pm and were chatting with the TV on for half an hour - we were definitely NOT making a lot of noise with our voices and the TV volume was quite low. I would therefore suggest the rooms are inadequetely sound proofed
This Hotel is very shabby and in need of a complete overhaul.
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
very close to the china town, and the room is big, the service is really very friendly.
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
excellent service, promt checking in and out and very friendly staff no
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Game Old Trafford No
good location friendly staff
The hotel had all the facilities that a visitor to Manchester would need and I found the staff helpful and courteous and the central location is a big bonus, breakfast was excellent with a wide variety of food and in the evening I had dinner in the restaurant and the waiter was considerate and polite The hotel could do with some investment in the general decoration nothing was in a bad state of repair, just looking a little dated. In the evening I had dinner in the hotel and was I little disappointed that the one item on the menu that I wanted was not available.
central location Heating doesn't work dirty bathroom damaged tap on bathtub flush lavatory doesnt't act up
The location. Ideal for Picaddily station and the airport train. Much better than airport hotels as the whole of Manchester centre is yours for the night. My favourite pubs, Marble Arch and Jolly Angler both close by. The room itself. When I entered my first thought was that the curtains were the same design as the wallpaper. Then I realised that it was wallpaper and there was no window. Practical though.
the central location the air conditioning control unit was not working. The room got very hot! (room 207)
The location Staff attitude - damp and dated interior of bedroom - decor/repair of floor finished to very poor standard. Room was not ready at 2.30 although we were told it was (communication problem) then given a smaller room to what was paid for that was ready. Maid very rude at 10.10 in the morning, saying she wanted to clean the room - when i don't have to leave the room until 11am. This was reported to the reception who apologised and said that they would have words with the cleaner.
The man on reception who was very polite, very patient and tried his best I did get my supposedly up-graded room changed back to the originall lower graded room which wasn't nearly as bad. The room - bath filthy (I mean it) and broken, room very very smelly and very cold with no functional heating. window overlooked filth and razor wire
Proximity to city centre Room was described as executive twin - did not match up to this description. State of bathroom very poor.
Rundown, shabby Everything
Great food in the restaurant. Close to the city centre. Very nice and comfortable rooms. Not necessarily a bad thing, but it has to be mentioned that the hotel is located in what is called "Gay Village" by locals. The street is packed with gay bars and the hotel itself seemed to be very gay-friendly as well.
The rooms were fantastic, I loved the little added touches that made the whole stay even better. The staff were brilliant, even extending breakfast time just for us. Would go back in a shot. Didn't want to leave in the morning. We could hear the tv in the next room early next morning, and also the noise from the back of the bar/hotel where glass bottles were being emptied into the recycling.
coffee/fizz brought to our room on arrival parking was a good 5 minute walk away, no lighting at the dressing table or in the shower cubicle
The central location is great for shopping and going out at night and a great, friendly bar forms part of the hotel; we were pleasantly surprised to get our first drink free (a nice welcoming touch). The design, cleanliness and comfort in the rooms is exceptional. The attention to detail in the room is also very good; there is everything you want on hand and if it isn't, you are made to feel as though you could ask, as the majority of the hotel staff are friendly, professional and welcoming. Also like the fact that there is a restaurant on site if you don't wish to go out into the city; however, we did not use the restaurant for reasons relayed to the hotel in a feedback letter. Although there was an extensive and varied breakfast menu, the service on the first morning was much to be desired and the staff serving need some customer service training quickly as this let it down - not that anyone was rude, just untrained and unaware - breakfast was good. A different person was serving the second morning and the service was better, however, the food was very undercooked and staff failed to notice anything was wrong, therefore I went hungry. What a shame, as this is the only thing that let it down.
I stayed at this hotel with a work collegue for a conference which was held at the GMEX. The location was great for the conference, train station, shops and bars. The rooms were amazing. The hotel was clean, breakfast was great and the staff were really friendly and helpful.
The comfort of the rooms and the warm lovely welcome from all staff who could not do enough to help you! Everything was faultless.
Fantastic Hotel in a Fantastic Location.
Fantastic location on the end of Canal Street with a close walk to most everything. Very lush and romantic accomodation, nice room service breakfast, lovely toiletries provided (Burt's Bees brand)in the room. Somewhat loud at night, due to being between several pubs/nightclubs...not really a problem but might be if you are a light sleeper
Good location and nice hotel. Would stay again.
The management made an effort to work the hotel weel. Lights in bathroom were not all working and even if they were its not bright enough. Lift too slow.
Great location, very good staff Only one, the newspaper had to be collected from reception, in other hotels it would be hung on the door if too big to slide under the door
Friendly courteous helpful staff, very clean Television signal very poor, bath tap very stiff to turn on - I had to ask for assistance
Very clean and comfortable None
Poor check in
Staff at check in were friendly Room was large and clean Good WiFi Automated check in did not work Long wait at check in Asked to pay for meal and drink up front in the bar. When I pointed out that I might have a second drink and asked for the bill to be left open until end of meal, I was still asked to pay up front. Very expensive for the quality of the hotel
Leaving The room.
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
Central location Vert tatty decor, room very small for the price
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
Location, great and efficient staff. A little bit noisy - other guests knocking on the door and generally rowdy.
That it was close to a place that we wanted to visit
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
Great location Our room was quite narrow and had a strange smell, really small faults.
went to the take that concert
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!