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We paid extra to get a hotel with a window, only to turn up and be out in a tiny twin room with no window. The air con in the room had the control panel hanging off the wall and it was unbearably hot. We asked to be moved to a different twin room with a window, which the staff originally told me they wouldn't do. After some complaining at the reception they eventually moved us but the room was now a double instead of a twin which they'd told us it would be at reception. This room had mould on the wall underneath the window and on the ceiling. For the price of the room I expected much better.
Polite staff, room was comfortable and clean. Could do with better quality breakfast items. Hotel needs a refurbish. We wanted cocktails but barmaid we couldn't have any
Excellent location and very originally nice hotel architecture. Gorgeous stairs The hotel overall full scope maintenance is very poor, looking then at Britannia as a big missed opportunity. Ideal target for "Hotel Impossible" next episode
The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked. Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.
The staff were good people trying to hold it together It's just old and unkept. The owners need to reinvest in the property.
Worst hotel I've ever stayed at
Room was very nice and spacious. Breakfast also very good
Nothing Poor customer service
The location The dated feel to the hotel, the lack of light in my room (457) The room smelt fusty, the carpets and walls were stained, the breakfast was of very poor quality. The lifts are not very practical.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Great service, stylish, interesting history
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
The staff were very friendly and the breakfast was first class.
All the staff were friendly and helpful and the room was fantastic with everything we needed
We were made very welcome during our stay and nothing was too much trouble. -
Clean, comfortable and convenient
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
Early check in was good. Well located Breakfast was included in my booking but they tried to charge me extra for it. When I showed them the booking they didn't charge me.
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
comfortable, value for money and very clean. very good location
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
Staff were friendly and courteous and very helpful. Our room was very comfortable and clean. Couldn't find any faults anywhere with this hotel. It is the second time I have stayed here and if I am ever visiting Manchester again this is the hotel I will be staying in!
Close to town centre for Christmas shopping No decaf tea in room
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
distance from town center
Staff were good and attentive The room was very very basic and clinical not at all welcoming
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
Very friendly reception staff and the beds were great.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Perfect location to stroll into the city.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
The parking facillities/costs
Obsidian bar and menu No parking
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Game Old Trafford No
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
excellent service, promt checking in and out and very friendly staff no
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
comfortable room & really helpfull staff
breakfast and being so close to town centre was building work so unfair to comment
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
On arrival, the check-in process was very speedy and straightforward. We found the room to be very clean but smaller than we'd expected but this didn't matter as we were only staying for one night. The buffet breakfast was very tasty and had plenty variety. The mattress and pillows were a little hard. The main issue we had though was that people in the next room complained about us being too noisy. We had returned to our room at 11.30 pm and were chatting with the TV on for half an hour - we were definitely NOT making a lot of noise with our voices and the TV volume was quite low. I would therefore suggest the rooms are inadequetely sound proofed
This Hotel is very shabby and in need of a complete overhaul.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
Clean rooms and courteous staff
A superb building. The room had lovely furniture. We really enjoyed our stay.
Friendly professional staff and very comfortable beds.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
the room was amazing the price of swimming costumes was too expensive
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
the receptionist Kirsty was excellent.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
very close to the china town, and the room is big, the service is really very friendly.
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Room was clean, pod design bathroom was great - very clean and easy to use shower. Hotel is in a great location, close to business area as well as the shopping centre. I enquired about parking facilities before confirming my booking and was told there was a car park in the road behind the hotel (St James Street, Manchester) and I could get a discount card if I parked there (q car park). I wasn't given directions or sent a map and was led to believe it was easy to find....unfortunately it wasn't! I drove round and round the area but couldn't find it. It turns out St James Street is in two halves - one either side of another road and the one I went down was the wrong one. I ended up parking in an ncp car park which cost me a lot more money. More instruction should be given when staff advise on parking facilities.
Good location, modern. Clean. Poor value for money. Poor selection of breakfast items.
The location was ideal for the city centre, near train station, well worth the visit.
staff were very friendly and helpful, room was comfortablethe location was ideal and near to all facilities the bathroom is almost a hazard to guests and especailly to elderly or for people with difficulties you have to step up in to the bath room and it is very small and you have to pull/push with great force to close the door. The hotel also charged the credit card for the full stay even though I rang twice to confirm that I would be paying in cash on arrival. wont be using this website again!!
The location is very good and conventient. The hotel is comfortable and clean. The dining area is very clinical and there's no atmosphere.The rooms have got no information about Manchester and it's facilities.
Decent shower, cool room on a hot day. Value for money. Modern. Clean. Reception area and lobby also doubles as the Breakfast area and bar. This means visitors, tradesmen and general drop-ins all pass through the area. Breakfast and a late night drink (from a trolley) is not relaxing therefore. Perhaps that is what the building works were addressing and why the front door was locked at breakfast (0830hrs) - colleagues could not come in to meet me and had to get the door unlocked so I could meet them and my taxi. Reception did not answer telephone when rang at 0530hrs for an iron - but when I went down there was someone standing there at reception... who told me to go to the ironing room. Ironing room excellent - but a separate room.
Clean hotel Air con didnt work
Staff were friendly and efficient.
Great location, walking distance to Manchester Central, busy areas and shopping areas. Safe area even at late hours. Breakfast is good including eggs, bacon, fruits, juices, yogurt. Rooms are comfortable and convinient. Modern bathrooms, everything working perfectly. Great value for money and I would definitely stay there again. Limited number of towels, only one per guest. No toiletries and hair drier in the room. No mini bar.
Location, easy access to the city centre.
Arriving late just before 10pm, I found the staff very friendly and welcoming. Room was clean and of a good size and check in was fast. A special mention for the guy who checked me out in the morning - fantastic smile. Just what is required to get you motivated for the day! One suggestion I would make is about internet access. Due to arriving late, when I tried to access the internet, I was asked to input network key. As no one was around to ask, I would recommend some kind of information is made available.
The location was ideal. The room was poor in lighting, apart from that it was ideal.
really only thing I thought was good, clean room not very friendly, waited a while to be seen to, think the welcome to the hotel should improve.
The staff were very helpful,Strategic location and Nice room.What more can a traveller ask for? None
Nothing This hotel should not be advertised on Booking.com.There is a pub/nightclub downstairs which was blasting out music until past 3am and we had practically no sleep at all. Appalling.
Poor check in
Very clean and comfortable None
Staff at check in were friendly Room was large and clean Good WiFi Automated check in did not work Long wait at check in Asked to pay for meal and drink up front in the bar. When I pointed out that I might have a second drink and asked for the bill to be left open until end of meal, I was still asked to pay up front. Very expensive for the quality of the hotel
Great location, very good staff Only one, the newspaper had to be collected from reception, in other hotels it would be hung on the door if too big to slide under the door
Friendly courteous helpful staff, very clean Television signal very poor, bath tap very stiff to turn on - I had to ask for assistance
Central easy access to public transport No bad points
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Good location. Clean room.
good sized room - efficient check in- excellent security arrangements
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
No on site car parking, room had a smell of damp and fags!
Cheap and good hotel in city Nothing