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Check- in time is at 3pm. My fiancé and I got there at 330 to stand in line for 20 minutes and then be told that our room wasn't clean yet. They pointed us towards their restaurant and said you can get some drinks and food to wait for your room to be ready. After spending $80, waiting 2.5 hours, and complaining multiple times our room was finally ready and cleaned at 6pm at night!! They gave us a free drink as well as free breakfast coupon the next time but we were still very frustrated having to wait in their restaurant for our room to be ready 3 hours after check in time. If check in time is at 3pm then the rooms need to be ready!
The hotel was very nice - clean, with nice amenities. The staff was phenomenal! Very friendly and helpful. We would definitely stay here again. We felt that the parking fee ($31 per night for valet) was a little steep.
Issues with booking. Paid for the king suite and when I got to the hotel they did not have a king room available. They downgraded to a double queen. Not satisfied.
A good breakfast if included on your booking. Room was clean, but parking at $25.00. There was parking on the outside across the Bistro 333 that was a little less. I would stay here again.
Bobby the doorman was so friendly and helpful!
Valet was quick and friendly. Restaurant food good. Room was clean but sink drained too slowly. Convention that CONSUMED the hotel. Since has an open concept interior, convention seemed 24/7. Unfortunately, to add insult to injury, 3:30am fire alarm sounded Saturday night. No bill under the door in the morning so felt compelled to stop by front to check out. Many, many smokers at the doors and the smell of smoke on occasion inside.
Closeness to the Bradley Center The room could of been cleaner. old food in the refrigerator.
Room was clean and comfortable. We arrived at 9am and were able to check-in then, which was amazing. The room had a refrigerator (nice) and was walking distance to lots of shopping, restaurants, sights, etc. The restaurant in the lobby had a great buffet breakfast. Had to pay $25 to park the car overnight.
Closeness too the Bradley Center
Good location close to Bradley Center Parking is expensive and difficult to get to. Hotel is definitely in need of an update - it's looking kind of shabby.
Horrible Staff and will never stay there again
Great hotel, but parking for one night was $25. Pretty steep considering you're in Milwaukee Wisconsin.
Great stay! Thanks Dan for the great service!! Nothing.
Very nice accommodations, The only issue I had was with the bathroom, the door had a huge gap at the bottom and no lock, the toilet looked like it was out of a public bathroom, and the the shower pressure was deplorable that it made showering challenging and long.
Everything was very clean and the staff were very helpful. Expensive parking. Could've parked somewhere else in the city for much cheaper. There were a lot of business people there and no family attractions such as a pool.
Location The fitness center was good-I wished there was a lap pool. The computers in the business center were slow and hard to get into the internet at times.
Ambiance and location were great. The corner room on the 15th floor had a great view. Elevators could be quicker.
One of the best in Milwaukee. We had to move to another 4 star (hyatt) on the same street after a day due to lack of availability at intercontinental and it was much inferior.
Quiet room, easy walk to the show at the Riverside, cozy bedding, perfect room temp, courteous and helpful staff, excellent and affordable restaurants within walking distance. Arrive after 6:00 pm and leave before 8:00am so parking very reasonable at $8. everything was wonderful
Fire alarms all night
Great customer service every time we visit. You can't beat this great downtown location.
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
The rooms are old & out dated. The beds are horrible.
Great hotel if you are attending a show at The Pabst Theater or Milwaukee Rep since all three share a common lobby. Check in was quick and friendly (thanks Cory) and the room was spacious and clean. The candy/RedBull/bottled water purchase basket was a bit strange, but the rest of the room was fine. Parking is expensive for the area ($27).
Great location Take of and clean the ac vent better
Beds not that comfortable
The location is fantastic and the price of the rooms great. The room with 2 double beds my adult children had was pretty disgusting. The lamp had huge stains on the shade and the mattresses were all stained and disgusting looking ( they always check for bedbugs because my oldest son travels a lot and has seen them in hostels and nice hotels). The room was just very dingy and looked like a 2 star hotel Our room with a king was better but all the mattresses need to be upgraded and replaced. Carpets need cleaning etc The Kilawatt for brunch was okay. Food was not great....bloody Mary's were not so good....food adequate
comfy bed and pillows friendly staff lots of towels popcorn ceiling lack of shower tub(?) decor remote didn't work (sometimes) no free parking ($20 valet)
Walkable distance to shopping and restaurants, and other downtown attractions. Breakfast buffet at the hotel was delicious!
Clean, comfortable beds, room amenities, very polite and friendly staff Only negative is a mandatory 20 dollar per night valet fee, but that may be standard for the downtown
The valet attendants were wonderful. They gave us great recommendations for restaurants, remembered us as we grabbed our car multiple times, and were quick with getting the car. We were there for the Hal marathon and one of the attendants probably saw as many miles as we did getting the unusual line of people's cars at 6 a.m. He kept his smile on and joked around as he left multiple times to get cars.
I loved the beds and the cold bottles of water in the rooms. Transportation. With the State Fair going on, I would have liked to have seen transportation to the fair.
Great central location. Nice clean hotel and friendly staff. Comfortable beds and efficient service There were no refrigerators or microwaves as told me I would have on the confirmation sheet
I liked the cleanliness of the hotel, I also really enjoyed getting free cookies at check in and the location.
The staff and facility were first class and made our stay most enjoyable.
clean hotel and nice employees Pool was very small
Competent and helpful staff. The business center was experiencing technical difficulties but the front desk staff were happy to print our boarding passes for us.
Nice rooms and very comfortable beds. The complimentary breakfast was also very good. It's in a good location for downtown activities. Staff was very friendly and responded quickly to request for service. The room was clean, but dated. The carpet needs replacing and fixtures need some minor repairs or upkeep. For the price of the room, the parking should be included.
Was very happy to stay here. Clean and beautiful. Loved breakfast, but they need to season the scrambled eggs on the breakfast buffet.
Staff was very helpful and friendly. Great experience for my first trip to Milwaukee. Would absolutely stay here again for sure!
Unfortunately the pool area was under construction while we were there which was one of the main reasons we had booked this particular hotel. Also, the room the we stayed in (423 I think) only had one small window that was so high that I had to stand on a chair to see out, but then it only looked to the other side of the building and a roof. It was a bit like a dark hole, but we decided that maybe they put us in that room because there aren't any adjoining rooms & we had an infant?
Location of the hotel was excellent. I was visiting the Harley Museum and this was only a short drive from the hotel. Getting from the parking lot to the hotel was not that easy. In the end there were about 4 of us wondering round the parking garage trying to find the entrance. But once inside the hotel was very nice
We got a free upgrade for our stay as all the rooms were not full nothing
We loved that the hotel was close to everything in Milwaukee. We also loved that there was a pool, exercise room, and free breakfast.
Free Hot Breakfast Location Comfy bed When we checked in it was about 75 degrees fahrenheit outside... and about 80 degrees in our hotel room. It was very hot and muggy, and the windows did not open. The air conditioning was not working at all and the staff was totally unconcerned about remedying the situation. They tried telling us that everything was working fine, but of course it was not. The only thing the hotel did to fix it was to give us a box fan. They told us that it would cool off at night... but it did not. Multiple people complained but nothing was done to accommodate us or to compensate us for the inconvenience. Staff was at worst, rude, and at best, disinterested. When we checked in at 3:00 on a Thursday they only had 1 person working so we had to wait a very long time to check in. The bathroom was leaking water from the ceiling above the sink. The furniture in the room was worn and in need of repair or replacement. For $20 more a night we could have stayed somewhere much nicer.
It was a very nice hotel for the price and I got an upgrade because of the problem with the reservation.
Free Internet, Clean room, Convent parking in the garage just opposite, good location The windows + curtain mechanism was lousy...There should be proper windows in the room.
The staff was nice Our room had bugs in it and we asked for a queen bed but were given two twin beds, which was aggrivating
The location is great, the rooms are clean and comfortable and a great value for the money.
location, economical beds
The room was ready for me by 10:00 am None
It is a hotel in a very convenient location, right in the downtown Milwaukee area. Also has a pretty cool restaurant/bar in the basement. The hotel staff was also very nice. No
Close proximity to the downtown hotspots (food and bars) suited us perfectly!
comfortable bed, big room, clean & updated bathroom
Downtown close to good food and entertainment. Staff had great suggestions for places to go see small rooms but comfortable bed.
The staff were all very pleasant, the decor divine (elegant/classy). And the breakfast was GREAT! Nice convenient location, easy access to shopping and theaters galore. I love visiting Mikwaukee, there's so much to do especially downtown. What a treat!! There was an odor in our room occasionally (the only thing I can akin it to was raw sewage). While it wasn't continually present it did waft through a couple of times and I was left to wondering what the heck it was or where it was coming from. I didn't address my concern with the staff, as it wasn't a continual odor and reminded myself it is an older building (it's on the National Register of historic places) and these things cans/do happen. My bed however was slightly lopsided and that made for a little bit of uncomfortableness. My only other concern was the amount of panhandlers out on the street near the building. While that's not the hotels fault, I do feel their staff should make certain at all times their guests are not bothered by them especially when walking to the surface parking lot which is about a block away.