Would you like to save as your currency permanently or for this visit only?
! This was advertised as a 5* Hotel. It was actually a bed and breakfast and definately not 5*. Dirty windows (cobwebs) lummpy pillows and mattress. For the 1st time ever booking.com let us down!!Book the Grampian in Bronte St to see how it should be done!!
The setting was great The hotel management were offhand, and had no meal service at all, not even breakfast. The hotel was not worth the money they charged.
Very charming accommodations in storied hotel. Cozy and warm, with very hospitable hosts. Even a dog to walk if you choose! N/A
a wonderfully restored old colonial house, with modern facilities tastefully added. very good breakfast with home-grown ingredients. although OK during the good weather of our stay, having to hump your luggage up and down the exposed outside staircase in order to get to your room might seem tiresome.
This review is solely for the customer service, as we did not end up staying here. We were looking forward to staying at the Woodsy House, but when we arrived we realized that we had accidentally made the reservation for a week later. We spoke with someone from A Woodsy House on the phone, and he told us that we had to cancel through Expedia. What he did not mention was that, even though we were canceling a week in advance, and even though Expedia did not charge any cancellation fee, A Woodsy House would only refund 20% of the booking fee. After canceling, I emailed A Woodsy House to see if, considering our honest mistake and that we had cancelled a whole week in advance, they would refund the remainder of the fee if they were able to re-book the room on the night we had reserved. Although I emailed twice, they never responded and did not refund the money. I thought they at least could have written back to explain why they couldn't refund the fee, or explain that they weren't able to rebook it (which seems unlikely, considering how booked up all of the other hotels were when we tried to find another one).
The grounds are beautiful, the room is very comfortable and nicely decorated, and the hosts are very friendly and genuinely interested in ensuring that you had a great time. The place is located in a beautiful 90 acre farm with vineyards, an artisan winery, alpacas, ponies, etc. We liked absolutely everything.