Recent reviews
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7.1
I loved the location and the staff !! They were very polite and helpful. I am not very wealthy and decided to spend my money on kayak.com and New Orleans rather than fly to another city. There was a rather high fee on the site and then the hotel charged 130$ (incredibly high amount ) to park at there facilty ... other lots were just as expensive and not guaranteed safe. It was just disappointing bc I saved up and felt like those costs were hidden and should have been included in the cost of the hotel.
review from KAYAK -
10.0
We were there for Mardi Gras 2017, the hotel is within walking distance to many of the attractions. But far enough away that you can have some quiet time. Staff was very friendly and helpful. Lobby was always clean and smelled great as soon as you walked in. Room was spacious and clean with all the amenities. Also was nice that the tv in the room can connect with Netflix and Hulu. Nothing
review from KAYAK -
9.7
Great rooms that are well designed for accommodating multiple family members
review from KAYAK -
5.4
We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
review from KAYAK -
9.7
Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
review from KAYAK -
6.5
Nice suite style room, good staff, location They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
review from KAYAK -
10.0
My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here. There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
review from KAYAK -
10.0
The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
review from KAYAK -
10.0
Great staff and location
review from KAYAK -
10.0
We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return. Nothing
review from KAYAK -
10.0
The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
review from KAYAK -
6.6
The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure. Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
review from KAYAK -
9.6
Friendly staff, very close to Bourbon Street. No locks on bedroom and bathroom doors
review from KAYAK -
10.0
The hotel is right around the corner from Bourbon St, which made it very convenient.
review from KAYAK
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10.0
We were there for Mardi Gras 2017, the hotel is within walking distance to many of the attractions. But far enough away that you can have some quiet time. Staff was very friendly and helpful. Lobby was always clean and smelled great as soon as you walked in. Room was spacious and clean with all the amenities. Also was nice that the tv in the room can connect with Netflix and Hulu. Nothing
review from KAYAK -
9.7
Great rooms that are well designed for accommodating multiple family members
review from KAYAK -
9.7
Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
review from KAYAK -
10.0
My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here. There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
review from KAYAK -
10.0
The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
review from KAYAK -
10.0
Great staff and location
review from KAYAK -
10.0
We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return. Nothing
review from KAYAK -
10.0
The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
review from KAYAK -
9.6
Friendly staff, very close to Bourbon Street. No locks on bedroom and bathroom doors
review from KAYAK -
10.0
The hotel is right around the corner from Bourbon St, which made it very convenient.
review from KAYAK
-
7.1
I loved the location and the staff !! They were very polite and helpful. I am not very wealthy and decided to spend my money on kayak.com and New Orleans rather than fly to another city. There was a rather high fee on the site and then the hotel charged 130$ (incredibly high amount ) to park at there facilty ... other lots were just as expensive and not guaranteed safe. It was just disappointing bc I saved up and felt like those costs were hidden and should have been included in the cost of the hotel.
review from KAYAK -
6.6
The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure. Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
review from KAYAK
-
5.4
We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
review from KAYAK -
6.5
Nice suite style room, good staff, location They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
review from KAYAK
