Overview

Hotel Palma Real

Carretera federal tulum-coba km. 21.5, 77796 Tulum, QR, Mexico
+52 983 107 9047

Rp 280,000+

Overall guest ratings

6.6/10 Good
Based on 167 reviews

Review highlights

  • 8.1
  • 7.8
  • 4.6
  • 4.1

Good to know

  • Good management

Nearby

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    About

    Take in the views from the rooftop terrace when you stay at Hotel Palma Real. Guests can enjoy the outdoor pool or take advantage of nearby hiking/biking trails. Other highlights include a children's pool and a garden, and rooms offer upscale features like private pools and private plunge pools.

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Concierge service
    • Room service
    • Outdoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Free Internet
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    6.6 Good
    Based on 167 reviews
    • 8.1 "Location is great."
    • 7.8 "Good service."
      9.6 "96% found the staff to be very friendly."
      10.0 "Management was excellent, said 100%."
      8.0 "80% said the reception staff was great."
    • 5.0 "Average value."
    • 4.6 "Rooms are not good."
      4.4 "56% complained about the bathroom."
      3.3 "67% thought the tv was sub-standard."
      0.0 "For 100%, the rooms looked old."
      0.9 "91% thought they were poorly maintained."
      4.4 "56% said rooms were small."
      4.3 "Air conditioning was criticized by 57%."
    • 4.1 "Not very clean."
      0.8 "Dirty pool, said 92%."
    • 4.1 "Breakfast is below average."
    • 2.8 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
    • 2.6 "Horrible pool."
      0.8 "Dirty pool, said 92%."
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    Overall rating

    6.5 Good
    Based on 80 reviews
    • 8.2 "Location is great."
    • 7.7 "Good service."
      9.5 "95% found the staff to be very friendly."
    • 6.4 "Average comfort."
      5.3 "Beds were acceptable for 53%."
    • 4.9 "Value below average."
    • 4.8 "Rooms are not good."
      4.7 "53% complained about the bathroom."
    • 3.9 "Not very clean."

    Overall rating

    5.8 OK
    Based on 71 reviews
    • 7.7 "Good service."
    • 4.8 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
    • 4.2 "Not very clean."
    • 4.1 "Rooms are not good."
      4.7 "53% didn't like the uncomfortable beds."
    • 2.7 "Horrible pool."

    Overall rating

    6.1 Good
    Based on 15 reviews
    • 7.6 "Good service."
    Good to know
    "Good management"
    data provided by TrustYou

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