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Location ... close to San Marco Square Service was poor. Room facing is poor.
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
fine hotel with fair price -
One of the most beautiful hotels that I had the pleasure of staying in Just perfect Not a thing
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
When we were checking-out the money for our staying the hotel took twice from my credit card.
Lovely hotel very close to St marks but quiet ( we visited end Feb ), great service and nothing was to much for the staff. Would stay their again without hesitation!
Location was great. Hotel was beautiful.
Everythig was absolutely perfect!!!!!!!
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
Friendly, great service,comfortable room Difficult to find hotel
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
The hotel staff were cold and rude. The room service was very poor.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
If you like the boutique looks with no essence; then you will not mind this hotel. Nothing really works and the staff don't know how to fix it. ,If you like the looks and
Location and personal attention
Luxury hotel Location in the heart of Service Modern ambience Great breakfast Service was 5 star They helped us book museum tickets, dinner reservations etc Concierge Raphaela was just amazing No negatives.
Location is very good. It is a expensive hotel, the service was not very nice with the exception of concierge, that they did a great gob. The shower was leaking water so every time you use it, there was water all over the restroom, the hair dryer did not work, Just details that you take for granted at that price range hotels.
Very friendly and professional initial welcome. Helpful advice from concierge
Well appointed. Classic beauty with modern convenience. The heat control!
I stayed at the Casanova Suites which adjacent to the Bauers and for a family of four was great!! The location is just the greatest. The rooms were huge and they offered everything including 2 bathrooms!!! If you are traveling with young adults and spending time in Venice, this place is it. It was not cheap and it shouldnt be but well worth it!! Your on the main canal and yds from St Marks square. I will recomend it to my friends. Needed more TV sets in the bedrooms.
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Location Internet and telephone net were very weak Casanova side was not good to stay
Very easy walking distance to everything. Breakfast was included in our stay. Champagne was served on Sunday. Great variety of foods to select from and coffee was amazing. The view of the Grand Canal cannot be any better. Hotel room key and safe were old world.
great location, helpful staff, beautiful rooms, very comfortable bed
This was a lovely stay in venice, the new refurbished room was excellent, The staff were very friendly and helpfull, no breakfast as that part of the hotel was closed at the time of our stay, but was not a problem as it is close to many resturants & cafe's. I would book this hotel if I went to venice again.
Our room was great. It was big, we were on the top floor so we had really high ceilings and lots of windows since we had a corner room. The location was great... close to the Grand Canal and San Marco's Square. The room very new and clean... we loved everything about it. When I see how expensive Venice is in general the hotel rate doesn't seem as unreasonable when you see what you get. When we booked the breakfast room was not finished so breakfast was not included in our rate. They offered us breakfast at the hotel for 15 euros per person. We thought it was a little expensive, but one morning we tried to find breakfast on our own on the streets of Venice and never found anything that good and it was still expensive. Venice is simply an expensive city.
The fact that we got what we asked for
Very nice and fancy place Nothing everything was excellent
We checked in early and the hotel provided a complimentary upgrade to a Canal View room, so we experienced the "post card" view of Venice from the room. The bathroom was 5-stars. We enjoyed our stay, but the breakfast could be improved to match the overall quality of the hotel.
The Rooms were excellent, clean, comfortable, excellently furnished and location Th bar area seating was too open, the middle bar had a television on which was not showing much and should idealy be turned off and replaced with music. Lack of complementary water in the room. The instructions to get to the hotel are inaccurate and hotel could be more clearly sign posted
The location The aircondition didn't work well,so the room was a bit cold.
I thought at 370 euro a night breakfast should be included,I noticed American package holiday clients were being given a voucher for breakfast.
The degree of engagement which respected our privacy needs. The location and comfort in heating, need for a quiet room and range of fresh foods at breakfast.
Location Friendly Staff Comfort Cleanliness Did not receive Early Mornight Call on morning of departure We had to awaken staff to pay our Bill - not a bad complaint Lucky we had our own Alarm Clock or flights would have been missed First Class hotel otherwise would re - book and recommend
The room given to us was amazing! It was clean, the beds were comfortable and we had the best view of one of the canals! The breakfast was very nice for italian standards, various pastries, fresh cappuccino, toast, meat and cheese, eggs, bacon and fruit and yogurt. The cleaning lady tried to come in in the morning even though we only stayed one night and hadn't checked out yet.
The location was perfect. There was an incident where some waste water was dumped in the canal when we had breakfast on the terass. could have been timed better as the smell what not nice.
Location, food, shopping. Find the makers to see the range of fresh fish. Go to a restaurant with fresh fish on ice displayed outside. Excellent! WiFi was not available in the room. Computer in lobby did not work. Internet through TV in room did not work.
very good hotel, nice location, good facilities, good customer service. no
Its Venice! whats not to like???!!! But really, anything there is overpriced, but the staff was nice, our room was just fine, good size, clean. The restaurant was very good and its just the best location! They have a great outdoor area where you can listen to the piano every night while you eat or have a cocktail.....just wonderful. I didnt like that it was across from Giorgio Armani, literally! Spent too much!!!!
Staff members are polite and friendly, rooms were clean and spacious. Had their own dock and good location close to San Marco Square. Would recommend.
Friendly staff, interior decoration of the room and lobby The hotel is currently under construction and I could not see out of my window
its location. I was very disappointed with the room and bathroom , extremely small and in my opinon it was very expensive. it was very misleading and for almost 600 euro it was not worth it. Was expecting a little luxury !!!!!
Location and the fact that they upgraded our room from Standard double to Deluxe double having a canal view whih was exciting and pleasant. Nothing
We loved the room The Mosquitos in the room at night
Location/View - Right on the Grand Canal in Venice next to a Vaporetta stop. Amazing..... I expected a balcony large enough to sit on but was surprised that it was standing room only. The plus was that the windows provided a great view without having to be on the balcony.
Convenience next to the San Angelo vaporetto station. Literally 10 steps! Large bed room. Good breakfast choices. Friendly staff (although some with a chip on their shoulder). Unacceptable pillows (for the money), shower activation requires above average mechanical skill, not all lights were working. Warped carpeting on stairs, broken flooring in the garden breakfast area.
Polite, helpful and friendly and perfectly located for exploring the sites of Venice.
The hotel had a fabulous location -- right on the Grand Canal, not far from the Rialto bridge and directly at a Vapparetto stop. We checked in very early and not only was our room ready for us, but they upgraded us to a delux room with a canal view and a large balcony. The room was a decent size, well maintained, and all in working order. The breakfast room is a bit small when weather doesn't permit the use of the outside terrace for breakfast, so you may have to wait a few minutes for a table at breakfast.
I taught the location was perfect,staff where very friendly,room was nice, breakfast was lovely. over priced
the location is excellent but the personal and the service attitude is outstanding we loved being there. it would be ideal to have more space in bedrooms.
We arrived at 5.30am and the hotel was so simply to find. We got off at San Angelo and just walked a few steps to the right and there was the hotel. Our flight was diverted and we spent the night travelling by train so it was nice not to have to look for the hotel when we got to Venice Drinks from the bar were expensive
Fabulous location as No1 Vaporetto stops on the doorstep, deal for older people and so close to all sights. Views from balconies junior suites are spectacular, ideal for first time visitors to Venice. Rooms are simple as can be expected in most Italian cities, take a portable kettle if you like a cuppa in the morning..no tea-making facilities in Italian hotels.Don't expect to sit on the junior suite balconies they are only tiny and purely decorative. Absolutely loved this hotel much more personal than the other big hotels, classical music piped through the hotel. Very quiet. Breakfast of scrambled egg, sausage and bacon along with other choices. Staff friendly and helpful. No Wi-Fi yet or internet use. Stairway carpets are a bit loose and could be dangerous to older people, also bedroom rugs are a hazard as they slip on the marble, we asked to have ours removed which the staff were more than happy to do. Bed pillows are a bit hard, we asked for extra which were delivered within the hour on the whole the hotel fixed any complaints quickly and always with a smile
The Hotel was close to the main attractions of San Marco and was located right on the Grand Canal which was lovely. The price vs the room quality really did not compare. I would expect a lot better for the amount I paid for the room. I'm glad I was there only for one night. However, the staff were very friendly and very helpful.
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
atomosphere and comfort, very accomodating. Good service from staff
Location, Confort No Complaints
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
Great location, nice and hysteric hotel
What was there not to like; an excellent location, well appointed rooms complete with beautiful Murano glass chandeliers, polite staff who were multi-lingual with excellent communications skills. Hotel Rialto is an ideal location for exploring Venice. The hotel is central to all major tourism attractions as well as shopping, restaurants etc. Water buses and water taxis are readily accessible from right outside the front door, making the hotel particularly easy to find for first time visitors to the city. I'd highly recommend Hotel Rialto. One very minor gripe, but not enough to spoil an otherwise enjoyable weekend stay; visitors to the hotel are offered a complimentary visit to a glass factory on the island of Murano. Guests should be aware that there is no such thing as a free meal, or in this case a free trip. You will be expected to put your hand in your pocket and purchase some of the very expensive glass products. Having said that, the glass is spectacular and you may well want to make a purchase on its merit, just be advised that this is a hard sell. Expect to budget at least €200 though it would be easy to spend much more.
There was nothing tol like about the hotel itself. The location was good. The hotel was not clean by any stretch of the imagination.Didnt like the dirt on the walls or the mould in our bathroom.
Staff was very rude We had lot of luggage there was no one to help take the luggage through the stairs. Charged extra fee If 2 person stay in the room. Gave us 2 twin bed room.
location and price no
The staff is not customer service oriented. AC was not working and we were above 40C (110F). Couldn't sleep at all
Perfect location. Bathroom was spotlessly clean. Small room with no view - not what we thought we had booked. Breakfast could have had a wider selection. Interior beginning to look a bit tired, and we only had one pillow each. Still cant understand Italian reticence to use duvets rather than blankets.
friendly staff supply of gluten free food
Location is good We were placed in what is called "the Annex" - never stay there - it is accessed by a dimly lit alley way filled with garbage - no evalators and no view whatsoever. The Hotel Rialto should be embarrassed to count this as part of their establishment.
staff were amazing
the quality of the room, the central location and the helpful staff
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
location location location the hotel staff - do like they care but they really don't!
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
Meals on the balcony overlooking the Grand Canal and the location. No
Excellent service and hotel location. Constantly felt a part of Venice
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Location & staff. The staff is excellent and very friendly. Cost.
A little bit of luxury!! The interior design was beautiful, the bar/restaurant and bedrooms all were beautifully kept with lovely little details, particularly liked the complimentary drinks and amazing nibbles on arrival! The bed was very comfortable and liked the luxury linen sheets to! Overall a fantastic small boutique hotel.
I liked the style of the hotel; it so modern. I also liked the cleanliness of the hotel. The room was so small and narrow, and the food although was expensive but was not so good.
Loved the location,very central. Staff were very friendly and helpful. The air conditioning throughout was brilliant. Enjoyed our stay very much. The breakfast was disappointing . We found the selection and quantity quite poor.
Central position Breakfast very basic for the price.
The location is great you are literally next to the Plaza and the Basilica. There are many great places to eat and you can walk anywhere. Also, the location is close to the water buses and taxi's. It's not glamorous but serviceable for a few nights. Rooms can get a little tight and getting to your room can be an adventure
Lovely room with good facilities including jacuzzi Excellent location Very limited breakfast Kept waiting about 45minutes before we were taken to our room after we checked in Staff could have been friendlier
Good Location, Very Good Rooms
The room was excellent with a good view. There was not a good selection of food for vegetarians, which was disappointing considering the cost of staying at the hotel.
very good location for visiting any place in Venezia
location, our room 121 is biggest one, bed cover is clean a bit of smelly, everything is historied, desk, chair, sofa, even bed sheet (but the underlying bed cover is clean)
very good design of hotel breakfast was not good enough
Friendly, helpful staff. Close to major attractions in Venice. The hotel was spread out over several buildings. It had joining corridors on different levels and so there was a lot of walking, stairs and lifts to negotiate to access your room.
Great location right off Piazzo San Marco & major gondola loading site made for interesting visuals and sounds.We had cool weather so opening windows were nice to have. Bit noisy but Venice is compact so is somewhat to be expected. Unfortunately the building next door was being renovated and jack hammers were running in the background most of the day.
The views of the canal and the location I felt the breakfast was too basic for a four star hotel. basic. I expexted a better quality breakfast
the location, next to pier
Location opposite the Gondola park and for a first visit to Venice very easy to get to main sights bar supposed to be open until midnight-often shut by 11.30
The perfect location, just 3 minits from San Marco. Big confortable rooms Bathroom with no ventilation sistem and complicated way to reach the room from reception
Excellent location, free internet, helpful staff. It's 30seconds from St Marks Square and 8mins walk to the Rialto Bridge, excellent value for money (which is unique in Venice!)
location, staff and room view The walls in my room were a bit thin - I could hear everything the couple next door were doing and saying. It would be nice to have a kettle and some coffee and tea in the room.
Place of hotel is very nice. Place of hotel is very nice. But We had some troubles at hotel. In the morning, we had to eat with about 25 guys who look like a construction worker. I asked the reception, who they were, "ı don't want to eat with them in the same place", they were noisy, bad smell, not a guest of the hotel and the reception told us, they were tourists. If they were tourist, where were the couples of them??? I have been charged for that breakfast. And from 6 am in the morning I had beed woke up by the noise of house keepers. So much noise. On the corridor noisy clean bags... It was a bad experience.
It was so close to everything
easy to find and for vanice that is a plus. nice public rooms. view of the gondolas was interesting and we did not find them excessively noisy as others had and we were on the first floor there were no comfortable chairs in the room just hard back dining type.
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
The location and quality of the hotel were really good. It was difficult to find
Great location, good price, friendly service, very clean Rooms small and tired. Walls very thin and could hear neighbours.
Price and location no kettle, blanket.
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
The staff,hotel, facillities and location Everything was fine
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
The hotel was in an excellent location. It was easy to go shopping or sightseeing from the hotel. The breakfast was very nice, too.
Very good location in Venice. Special "historic" atmosphere in the hotel that we enjoyed. Spacious lounges and sitting areas on the different floor. Very comfortable roof terrace. Spacious rooms. Furniture in the rooms and water robinets/small things in the bathroom could be brought up to more modern standards.
Incredibly helpful staff and speak quite good english. Very clean and interesting architecture. And Mirco in the bar makes a killer White Russian. Definitely recommend this place
The hotel staff were very helpful and generous with their time
Unusual. Helpful staff. Wifi limited. Facilities need updating.
The perfect place to stay while visiting Venice! Close to everything, wonderful staff who went out of their way to be helpful and accommodating. We felt completely spoiled! Wonderfully romantic room and delicious breakfast in the morning...would definitely stay again!
Excellent position for city travelling. 400m from St Marks Square. Breakfast was excellent. Rooms were very nice. Big thanks to the night porter who was great as we were usually the last ones in at night!! Highly recomend this hotel.
Staff were very friendly and helpful. The proximity to all the attractions was excellent. choice of 2 water bus connections close by the Giglio station was more convenient than st marks sqaure bus station. Breakfast was good lots to choose from. Coffee was good.
Although i stayed for 1 night only, but i definitely enjoyed the hotel. the location is excellent, though you should know exactly at which station you should go. the staff were very friendly and helpful.rooms were very clean and they have an amazing decoration and every corner says Venice.
The staff and facilities were great. Food for breakfast also very good. The bar and restaurant are both very good!! Great service. Great quality. And ask for Vincenzo in the restaurant. He's awesome! He and all the staff work hard and together to make your experience special.
Personnel très disponible, hôtel typique, spacieux, très confortable, proche de la place St Marco avec arrêt du vaporetto à 2 mn. Séjour super ! Je le recommande c'était GENIAL.
Location was absolutely perfect. The restaurant staff were amazing!!! However, I wasn't too pleased with much else considering how much I paid for the room. The room key is unnecessarily large.
The reception staff were very helpful and spoke excellent english. The restaurants the staff recommended were very good and they did the bookings which made life easier. The hotel location was ideal for getting around Venice either on foot or by vaparetto. A kettle in the room would have been appreciated.
Very plush for a European hotel, staff was friendly and helpful, great location.
Great location,helpful staff, lovely rooms and decor.I would defiitely use this Hotel again! The breakfast was adequate but not fantastic,and there were mosquitoes in our room in November be warned!
Very personal service from the genuinely nice hotel staff - made our honeymoon even more special!
Location Breakfast was too continental, a free choice of english breakfast would be a plus
Very good service. A well renovated interior.
Above all rooms are big with excellent bathrooms No
location & friendly staff
Everything... How dificult it is to find this hotel?? A lot...
evey things is good location,shopping,service nothings
Ideal location to explore Venice. Beautiful room. Very courteous staff.
Pleasant staff, cleanness of the room, view at the S. Marco square, nice and comfortable bathroom. Heating was turned on too much, the thermostat at the room was not responding.
The staff were extremely helpful and accommodating (and did not continually try to sell us tours and options as we have sufferred in other hotels) and the location is perfect to explore Venice. The church bells... be aware of the bells at all hours given location that this is inevitable (a price worth paying).
Excellent location, staff & facilities.
The staff were professional, charming and very helpful. The hotel was clean and comfortable and in an excellent central position. The cuisine was very overrated, not good value and therefore disappointing
The closeness to everything, the staff were great. The food was just ok.
Access Amenties (tours etc) offered via hotel excessively priced...
The location is excellent - very well positioned for St.Mark's Square and all the interesting streets and canals around it
location and old-fashion design more vegetables on the breakfast
the breakfast is very good and the staff are very helpful. the problem like all hotels in Venice is the noise, although the room had sound proof glass it was still very noisy.. another thing was the fact that it was opposite Mc Donalds which seemed very out of place and crowded...
Very convenient location. Rooms were nice, good size, nice size bathrooms. Staff was very helpful with directions, etc. Breakfast was very good.
The location was perfect. A short lovely walk to St. Marks Piazza. Venice is a beautiful city. We thoroughly enjoyed out stay. The breakfast was supposed to start at 7:00 am. On the morning of our departure, we had time to eat a quick breakfast before checking out; however, the eggs and bacon were not put out until after we had to leave which was 7:20 am.
The accomodations were very clean, attractive, comfortable, and the bath facilities modern and well-done. The breakfast is very extensive and excellent. The hotel is conveniently located between the Rialto Bridge and San Marco Piazza.
The hotel is extremely well located between St marks square and the Rialto bridge. Arriving by waterbus at Rialto bridge landing ,there are no footbridges before the hotel so no lugging suitcases over steps. The entrance street off Rialto boat landing is only about 4 ft wide and this is surprisingly difficult to find. Also,Walking in one direction the lane is named Bembo but is called San Pedro viewed from the other direction! It then widens and changes name again. The front office staff spoke fluent English and was very helpful and polite. The wifi was spotty and unreliable.
Hotel was well positioned, room clean and tidy and breakfast excellent Had an issue with an emergency light coming on and having to change rooms at 3am in the morning - very inconvenient and no compensation for this was offered
The hotel is clean and very central to everything Very small rooms breakfast room very small ,basic and cramped front of house staff not very pleasent would not class this hotel as a 4 star
location Although I booked and paid for a room with canal view, they just gave a normal room without canal view and just said "sorry" for that day. They tried to complement their mistake by giving a suit room for the second day. However they came to the room several times to fix heating system. By the way, breakfast is not good. Do not trust your booking for this hotel. Location is not everything.
Very convenient location, clean and nice staff. Unfortunately, with the weak dollar, it was very expensive. Not their fault.
The hotel was very central
Location is great.Design is fine.
A very nice hotel with an excellant location for visiting Venus.Great rooms-good service
Nothing -- They put us in a small hotel about a block from the main hotel. I had a written confirmation for a rate and when I checked out they charged 50% more. The cost for a water taxi they scheduled turned out to be 80% more than quoted at the time of reservation.
Excellent location. Beautiful terrace overlooking the Canale Grande
The courtisy of the staff (espetially the breakfast staff remembering our drink requirments).The consiarge`s for there help and efficientsy The only fault we could find was that the room showed evidence that it had not been used for soom time.
Excellent hotel, wonderful location The staff particularly the restaurant wait staff, although very efficient, were a bit stuffy/arrogant... I found the concierge staff to also be arragant...
Breakfast on the terrace by the Grand Canal The fact that the annexe is further away than they say which I found out from reveiws after I booked and although I emailed them to ask them to improve the room as it was my Fiancees 50th Birthday treat, they didn't bother to improve the room or do anything to note that it was her 50th birthday (unlike the hotel in Rome that I was taken to for my 50th) also their was no iron available and an 8 euro charge to launder a clean shirt is very excessive as were most of their prices.
Placement Poor breakfast (coffee/tea and sweets)
The bathroom was amazing! Although check in and check out was at the Monaco & Grand Canal front desk, apparently the lower the room price the further away from the main hotel you are. I was actually escorted to another buidling a few blocks away. Kinda weird. And internet access is ridiculously expensive. And no wifi.
The location of your hotel was perfect, the design grand, our room beautiful, comfortable, well-appointed and luxurious. The rain.
Very friendly staff
Very impersonal, staff most unfriendly, you ask what did I like best? Nothing, would never stay there again