The staff were very cooperative and welling to help I requested for a non-smooking room during my booking, however it wasn't available at the hotel when I checked in
The 3 car parking basements are useful. Having the channels that broadcast the football worldcup championship was excellent. Parking after 7pm is a problem. You won't find a parking area as the basements gate is closed when full. However, a couple of times I faced this problem and the staff solved the problem for me by valet parking with 15 AED and bringing my car on the time I wanted.
Modern hotel in the centre of the city. Close to the shopping centre and not far away from beach. Very polite english speaking staff. Clean room with modern furniture and comfortable bed. Good swimming pool.
Friendly staff and eagerness to help.
Excellent location, great gym, in general very good staff, great food in the restaurant Check-in and check-out wasn't particularly efficient or friendly
Location, Food, the receiption lady Miss Ann Parking
les chambres fumeuses sont deconseillees elles puent enormement la cigarette c est impregnee
cleanliness of your room comfort hotel parking is small and sometimes it get full
Excellent gym, excellent food, great hotel overall, helpful staff The check-in and check-out process are always so painful at this hotel. Everything in between is just fine but I have yet to have a smooth and efficient check-in/check-out
Location and gym center
Good breakfast, good location, nice size swimming pool and a very good spa. Reception and cleaners are extremely slow.
The Italian restaurant was quite good. The food and the staff were fantastic. The rooms are OK'ish. If i can't complain I will just dot-point what I didn't like: 1. Overbooking 2. Asked for a Club Room Sea View and had to fight for a Classic Room Sea View 3. The booked extra bed - never saw it (true, did not pay for it, obviously)
The gym and spa area is very good with ample variety of exercise machines and comfortable jacuzzi, sauna and steam rooms. Swimming pool is nice with excellent service. The rooms are comfortable enough with a adequate desk for placing your laptop. Best: Ice machines in every floor!!! Location is very good as being near to the shopping areas and walking distance to the Corniche. The beach is not so, it is more like an enclosed water way. Not pleaseant. City works on the surroundings makes it troublesome to walk out.
Having stayed before late last year wr revisited with my wife,,son.and grand daughtet AsSpg member we were.not given the club room upgrade in 4th flr after sevetsl complaints were goven 2sea view room3rd flr Abslutely.no coordinaton of different departments I will.think twice brfore stsuong.agsin there central location
The bathroom was amazing, everybody is friendly, i liked the view from the balcony Nothing
Beach and pool access, free internet access, available lounge, free late check/out, helpful concierge, friendly staff, good fish restaurant. Best hotel stay ever. No.
There're several restaurants and outlets in this hotel in addition to a vast and well equipped gym, food is generally ok in most restaurants Rooms are so small, beds are uncomfortable, A/C system is so old and very noisy, staff are using mainly out-dated computers and very often these are not working properly
A place for relaxation.
Yes i have. when i arrive to hotel in 13 Oct. 07 at around 4.30 pm. the room was not ready to give to me i wait in reception more than 45 minutes with my famely ( wive + 2 Kides ) ... so next time i dont think i'll live thare againe. thank you.
Great gym. When I arrived only rooms with children's beds were available. I was moved the second night to a room with an adult bed.
Good hotel with good restaurants. Nice and friendly staff. Nice swimmingpool and beach. Excellent fitness equipment.
Beach to sunbake, great beauty salon and hair dresser, good gym sauna steam room etc
Rooms are very big and indoor swiming pool was great Construction beside the hotel is noisy
I loved the room sizes Breakfast Swimming pool Next to a mall, though its standard one Hotel Location is quite far from city centre but close to the main tourist spots like Ferrari world , grand mosque and yas mall The AC of the room was not working properly
Wounderfull service, good prices ( food, drinks)
The staff runs to serve you even if you do not ask to. The minibar contains too much alcohol and this is not acceptable by muslims
location close to the airport. Very elegent and Spacious rooms. no wireless internet inside the rooms.
the lobby decoration and bathroom room light so quiet
The rooms are comfotable and place super
i liked the design of the lobby,the room is fast and confortable,the breakfast was fantastic and all the familk liked the beach and the indoor swiming pool noise coming from the constraction and the way to reach the hotel
The beach is in excellent condition, beside the 2 pools, I can add also that the kids pool facilities are not available in many other 5 stars hotels.
The worst experience in my life! Everything!
the food was a bit expensive
Hotel is very well located, noit in the busy center of Abu Dhabi, ideally located close to Exhibition Centre and Dubai is reachable in approx 1 hour. Modern Hotel with spacious rooms. The buffet in Element restaurant, poor quality and all very salty and sweet. Choose from the Menu, much better quality then
staff , nothing everything was excellent
the stuff was very helpfull and it was very quite hotel .....the view was great if you stayed in the sea view room
Overcrowded. Toilet not clean. Unpleasant odor in room.
Our room was absolutely stunning! Excellent Breakfast , incredible hospitality. 7 stars! :)
The Gold floor facilities, the pool and the design of the hotel. Not all facilities, such as the Spa and a restaurant, were yet opened (hotel is open since 34 months)
I loved my stay and my family enjoyed it
Modern design and wonderful food. Rooms modern and comfortable. View of Sheikh Zayed mosque over water. Nice beach and pool. Still some final touches being added
The amenities and services befit its status as a 5-star hotel. I am especially pleased with the courtesy and friendly smiles extended by the hotel staff. None
The Gold Lounge and the Fairmont Gold team
Internet connection and duplication in cost calculations.
Nicely located hotel on a main road in Abu Dhabi. Very friendly & helpfull staff. We were on the 11th floor and no noise could be heard from the traffic on the street or the hotel club on the second floor.
Staff are helpfull , No private car park, Net cost expensive,
I originally had to change the date of my booking from arriving 23rd November to 24th November, 2010. Unfortunately, when I arrived the check-in desk was unable to find the change and was informed that they had no knowledge of it and thus the room was now unavailable. It was 1.30 am and I had been travelling from South Africa and jsut wanted a bed. I eventually found proof (by email)f that someone from the hotel had agreed to the change (they originally said that booking.com had not let them know) and so after 45 minutes of hassle I was given a key to my room. Very tired and disappointed. The above is obviously a complaint., but generally the staff were friendly and helpful, plus there was a bar which was easily accessable from the lobby. There was also what looked like a good restaurant also on the same floor and a French restaurant next door as well as a Chinese upstairs. It was also very convenient for shops.
Good location, many outlets, resonable rooms. free internet. Prices of rooms, food and services, Limited Arabic TV channels.
The Hotel was clean and also it was placed in the center of the city. It didn't have a safe cash.
easy to reach and good price
The friendliness and helpfulness of the staff which made it feel inviting and asociated facilities Some of the furnishings were looking well worn.
The staff memeber that booked us in, was kind to have an additional bed put in the room for my daughter. Thanks The smell of smoke in the hotel and the corridors was a bit of a turn off as I'm a non-smoker it was more obvious or noticeable to me,but otherwise everything else was great!
Very neat and clean, nominal rate, good hospitality and good location in the city Restaurents have limited selection/variety of food and also little expensive
The hotel was excellent. Nice rooms, good facilities etc there wasn't much in the surrounding area of the hotel and we needed to get a taxi everywhere
Food was pretty tasty and roof restaurant was fantastic I booked twin room and finally got double one.NOT Nice !!! Location is not the strongest side of this hotel neither.
Clean, new, stylish. Good location for the exhibition center and a good compromise location (cost vs distance) for the Yas Marinina Race track Only an expensive breakfast buffet option we only wanted cereal and coffee, but had to pay for the full buffet.The wine on the roof top bar was a very very small pour for the equivalent of $20
The roof top pool was very relaxing and enjoyable. The live music on the during our stay was nice. Nobody bothered you while you were relaxing and the bar staff were very pleasant and helpful. The staff on the desk at the entrance were very helpful in telling me where to go and what to see in Abu Dhabi. They welcomed all guests equally which was nice. I requested a mug/cup as we had been given paper cups in our room. When room service came they gave me more paper cups after I had stated I had paper cups and wanted a normal cup/mug. Room Service. The number for this was not very clear as in other hotels. We rang twice and got no response. The shower was blocked and this was uncomfortable as you had to wait a half hour after one person had used it. The roof top bar on the 12th floor was closed for repairs, this was annoying as we really wanted to see this.
All new construction so everything looked very clean. Very accommodating. Gym was small but nice. One thing you should be aware of before booking is the situation with the pool. They hold a pool party probably once a month on Weekend. they shut the pool down and drain it afterwards to clean it. You should definitely contact the hotel to see if there is a pool party during your stay. While the hotel is smoke free, there is the very distinct aroma of smoking when the air is not circulating.
Closest hotel to our destination... Zayed Sports City. Free internet. In-room TV is little bit annoying to navigate and find a channel you want to watch.
Ambiance, room decor, cleanliness... nice service Valet parking could be better, hotel doesn't have much space... and they sometimes have to park the cars further out.. but over all i had a good experience.
The concern of the staff, they transfferred us in the middle of the night because of the construction work going on. The location. Too much noisy, impossible to sleep the first night until we moved to another room but then morning another working noise woke us up around 6...we did not pay for that night though. No spa. The loudy music.
Location Reception desk was a nightmare
This was just a very good value for the money. Just a bit far from where my family lives - in a tiny apartment.
The 12th floor bar was the most impressive area of the hotel. The breakfast racilities were poor very much travel lodge UK.
I loved this hotel . There was a lovely roof top bar. The pool is absolutely amazing. The room was big, clean, and innovative. The shower and bathroom was very nice. Free computer and printing. Overall great deal . Wish breakfast was included.
everything except the service charge and tax on everything if they made thing slightly cheaper then we would have bought more or booked up again. no could not have asked for a better hotel and the staff were the most friendly helpfull polite people we have ever meet and we have stayed in some posh hotels in the world and this was the best.
Astonishingly Iconic. Best of the best in Abu Dhabi. The shinest pearl of the Gulf. At least one time experience in a lifetime: Divine Cuisine, Splendid Palace, Wonderful Staff. Don't miss it!
the room was wonderful and the stuff were great check in take a lot of time
Gorgeous building and great staff who made you feel very welcome. Fantastic for kids - great pool, lazy river, camel rides, sailing, kayaking, beautiful beach.... Nothing, it was fab!
The excellent customer service experienced throughout from the hotel staff and the staff at the restaurants. A special word for the Butler assigned to us- took amazingly good care of us. It was our son's 10th birthday on the day we arrived and our butler quickly organised a birthday cake and a personalised 'Happy Birthday' banner for him and came with his team to greet and wish him a happy birthday! Same thing happenned in the restaurant as well when we went for dinner! Our son was really impressed and pleased! It is hard to find something to not like!
Perfect!!!! Best Hotel in the universe!!!!!! And not to forgeth the wow service from the Buttlers. Hats off to the Butlers Manager and their staff. It was a dream trip!!! It made other hotels look so bad!! This is the only thing that I didnt like about it. I went to a hotel after a month for Business and I started to compare with Emirates Palace right away! Nothing comes even close to the luxury and perfectness of ep :)
We have stayed there before & you can't get a more relaxing & luxurious time. The restaurants are first class.
just everything, one of the best hotels i have ever visited
The swimming pool
All the small details that staff took care of to make your stay personal and trouble-free
A sensational hotel, clean, new, modern architecture, I'd stay there again without any hesitation.
This is a brand new hotel. Everything is clean and bright and fresh. Staff was friendly and efficient. It is across the street from the new race track on Yas Island Marina. It is quite close to the airport, about a 10 – 15 minute taxi ride. If you want to be in the city center, however, the hotel is about a 30 minute taxi ride to downtown.
New rooms! no complaints
The hotel is very comfortable and the service is very good.
staff were very helpful on a busy F1 weekend we arrived early after a night flight but they went out of their way to sort our room out early...excellent
not easy to get through reception
The hotel was close to Airport, clean and the staff were extremely friendly and helpful
I arrived from nyc at 10pm After 14 hours of travel I arrive at the hotel. They told me they are sorry but I don't have a room. I pre paid for the room. They made me wait for over 1 hour in the lobby before getting me a room at a different hotel. They didn't offer anything to eat or drink Simply said please wait we will call you when we find a room. They didn't have a room a pre paid for after 14 hours of travel
Everything was great once we found hotel We used this booking service and the supplied telephone number for the hotel was wrong which is disasterous when it's a new hotel , in a new area of great expanse and there is no signage whatsover for hotel or directions. We spent almost 1 hour driving around with a taxi and tried telephone information and even stopping other people on the road to find hotel. Only by accident we finally found the hotel Regarding the next question about based on your experience would you recommend the hotel I say Yes with the disclaimer that you have to find it and / or be able to communicate with it especially around midnight being lost
The location for the event I was staying was ideal, the facilities are very good, as it is just a one-year old hotel and the attention to detail by the staff is good too. Part of the staff needs a bit more training, especially in the restaurant area, but their attitude makes up for the lack of practice.
Brandnew hotel with excellent and friendly staff (may be too friendly sometimes). Room was very efficient despite the limited space. Nice pool and very practical: a 24-hours deli ! Hotel still suffers from starting problems. Fridge in room did not work and one of the elevators several times did not open when arriving at the chosen floor. When staying at this hotel you must have wheels (drive to Abu Dhabi centre over the newly opened highway is about 30 minutes) but without wheels you're stuck in the middle of nowhere.
location, staff were friendly and helpful
The lovely foyer area The nice scent/perfume used in the building The pool is large and lovely There was no milk for tea or coffee in the fridge. The internet kept dropping out
The staff were extremely polite and helpful. Everything was good except the banging (renovations) that was annoying.
Rooms were very nice Charge in business center for Club Rotana Room guest. The 2 computers were being used in the lounge and had to go to the business center
Good location, good facilities
My birthday Dinner at Preggos the Italian Resturant The building noise once again refurbishing the Rose Buds resturant
Clean large rooms, great breakfast buffet . Amazing pool, beach and kids play area. Will definitely be back. The Zen spa us the perfect place to relax and get pampered. Lots of amazing restaurant choices well suited for families. Internet access is 95 dhm for 24 hrs. Some contribution going on outside the hotel as well.
the breakfast, it was very delisous and good, Also, it was free I like it
Beach facilities, proximity to Mall and the food No
Selection of good restaurants, very friendly staff. Very clean and rooms were of a high standard. Improvments going on inside hotel, lots of banging all day. Construction works on other side of beach, not much of a view!
The staff was incredibly attentive and flexible with our requests. We felt like VIPs.
Prompt services. Very expensive airport service! By taxi about 66 Drh vs by hotel 150 Drh!!! Even not a luxury limousine! Delivered 1 newspaper only over 4 days.
They allowed early check in and late check out and buffet breakfast was good. Had more than a few calls from hotel staff and room key did not work at one point
the nice view nothing
No Free Wi-Fi in the room and because of that most probabbly I wouldn't stay again because I think ll hotels should have free Wi-Fi in the room as well
very friendly staff, good service and very clean.
Hotel was great value . Good breakfast, clean, efficient, new. No alcohol served.
the hotel was very nice and clean, 1- first time i feel hard when i booked a room, i booked 5 times, 2 from booking and hotel didn't accept my 2 visa, 1 time by hotel reservation & they told me have same booking offer, after i finish they said we don't have same offer. 1 time also by hotel reservation and before i went to hotel i call them, and they don't save my reservation, 5th time by booking.com.2 - they take around 3000 dhs as a 5 rooms guaranty (to much), restaurant was small, we wait for 20 min bcs all tables full and next day many things finish (the restaurant manager was running, cleaning, fixing table and he was very sorry>.3 - room serves was very poor, i order 2 baby coats in the morning, at night i call them they said we give it to another guest,
The room, the pool, the beach, location, staffs, and the rate
Great locations, across the street from Emirates Palace Hotel and is also 5 minutes drive to the most popular mall in Abu Dhabi. Ideal for family, there are no night clubs, alcohol... in the hotel. There were two seperate occations our order took almost an hour and suprisingly we were the only customers. Ordering a simple meal such as a tuna sandwich takes 50 minutes. Make sure to reach the breakfast lounge before 09:00, otherwise you may need to wait for an hour and a half to be seated.
there is valet parking at night the room was not clean, and there is no valet parking at day
The confort and the location of the Hotel, everything was so great
very helpful and energetic staff
Modern funky decorated hotel interior and rooms, free upgrade to Deluxe Room on arrival. No Hotel Bar, Room Mini-Bar, Pool, Gym or dedicated parking.
I have been very well and as every week I will be in touch with you. Only one idea: can you reduce the volume of Mousque s speaker? Tks It is ok
the 45 minute wait to check in, the 2 hr wait for iron/ironing board, the 30 min wait i check out at reception
there's no mini bar in the room because the hotel still new
Very nice interior design, well located, internet in the rooms... A little hard to find and not good indications given by the hotel.
the room decore unorgennized staff , becuse the hotel has newely opened
I stayed with my wife @ the hotel and enjoyed it a lot.
it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,
location easy to find, nice car parking place below the hotel basement and car in safe condition, good and nice restaurants providing good foods, nice view from the balcony of hotel room, relaxing and peaceful sleeping night, friendly staffs
Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.
Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.
The service was excellent. Plenty of choice at breakfast. We stayed in a Business Class Room which had access to the business lounge. This was great value for money. Fabulous hotel. Dont stay here if you will be making lots of trips to the city.
Location, Room size Food a little expensive
The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.
the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food
The hotel is new, so the facilities are excellent. The location at Yas Island is perfect for relaxation and to enjoy the pristine nature of the island. Food at the hotel was very good too. The staff was very helpful. The free internet service did not work during my stay. We tried both the wireless and wired connections without success. Also, coffee in the lobby cafe needs improvement.
The location was perfect as I was taking my kids to see the Jonas Brothers.
Good location, quiet and pleasant accommodations, excellent hotel. None
The staff were great as were the facilities. We were using it as a base for the F1 which was perfect really, a 20 minute taxi ride away from the crazyness of the Yas Marina, so nicely out of the crazyness, and a nice relaxed haven when we were there.
Only stayed for a few hours whilst waiting for a flight transfer A little overpriced for the facilities
the service and food
I was in transit via Abu Dhabi ahd I found the Mafraq very convenient and the staff helpful. The rooms were very comfortable and most inportantly clean and quiet. The Mafraq is ideally located for an overnight stay
The staff were excellent, could not do enough to help me! Internet connectivity is patchy.
Was was reasonable adn quality was very good
Free shuttle service to airport so made a good stopover on the long journey from Europe to Australia
I have stayed at the Mafraq on other occassions, and always enjoyed my stay. The staff are friendly, courteous and efficient, and the facilities are very good. The main reason for my visit this time was to meet an early morning arrival at Abu Dhabi airport; the hotel is ideally located.
Close to airport. Ideal hotel for first and last night of holiday,Good value accommodation and dining,Excellent,efficient staff.
Good location Professional Staff Quiet Reasonably Clean Reasonably priced All plugs are British You need an adaptor
Good hotel and fine location as a base to be in down town Abu Dhabi.
I really liked that it was centrally located and the hotel room was very, very clean and the entrance of the hotel was very elegant, much more than what I expected for the price. Just at the end of our stay, the bathrooms started to have a sewer smell. But I would definetly stay here again!
the staff was so friendly.
Close to my bussiness office Did not arrange an airport transfer when instructed to, so confusion at airport on arrival.
The staff is nice, they make you feel at home. The hotel is just a home where you can really relax!
The room facilities and furnature are similar to a five stars hotel in spite of being three stars
Convenient, price and great breakfasts
It is a good hotel , near to the city and value for the price.
Old, not clean enough and not comfort.
Over all, I like the services, they respond quickly to your request. The hotel is in the middle of the city and is accessible to shops, restaurants and supermarkets. The internet charge is a bit expensive. There was also no one at the main entrance to assist you in finding a taxi.
I was charged for the night of 18/11 that i was not able to say becuse of flight cancelation i would have recomanded the hotel if the hotel staff udnerstood that i was not able to stay that night because of flight cancellation
the staff were great very polite, parking was a nightmare and the restaurant is very expensive, but I have enjoyed my time at the hotel and will probably stay again parking is always a problem but that is Abu Dhabi
Quite and nice Nothing
Staff, location and room were great. I enjoyed my stay. Great Value for Money
The rooms is very nice.
Location, Welcome and friendly staff, they were efficient and eager to please but non-intrusive All facilities were executive quality. We were impressed by our visit and would definitely return there. The parking was a minor issue
i love it coz its near to my husband work and also its near to al Whada mall , just walking distance .. it also have valeeh parking which i really like .. -
This was our third stay at this hotel and allways find the accom/services excellent and the staff go out of their way to be helpful, will allways stay here when we can and can thoroughly recommend it to others. Usually I am with my husband and we have a large double room, with my sister this trip the twin was equally as good. Bernadette Tubman
The friendly attitude of the staff, the size of the room. No hot water in the shower throughout my stay, the shower cubicle was leaking, poor internet facility and inflexibility of the staff regarding check out time. Gym faciity was very limited.
Location of the hotel Very hard to find a parking for your car
The Health Club
Nothing Wifi was poor
Good location, good staff, free breakfast, and comfortable room internet charge is high should not be more than $10 a day
The rooms are spacious and comfortable. The hotel staff is very friendly. The room prices are very reasonable and well worth the money. Good for business trips, not leisure. The pool is too small and the street noise can be heard at the pool side. The restaurants are good, but waiters take forever to attend the table. the breakfast buffet has quite limited choices compared to the price.
Breakfast, bed and the pillow.
Refined reception, welcome letter in the room and etc Depsit money at check in makes a little further additional time at check out
all facilites were nice only the water pressure not as I want usually
I asked for two connected rooms and an extra bed and it was given to me. All i asked for from the hotel was fulfilled.