Recent reviews
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3.4
The hotel staff were very pleasant and polite. The condition of this hotel is poor. Light fixtures broken. Elevator not in proper working order. The bathroom still had shampoo bottles from the last guests on the top ledge in the shower. The bed was comfortable. The pillows were aweful and small and lumpy and old. The whole place. The staff is very nice.
review from KAYAK -
5.4
For the price, the place was clean enough, close walk to the harbor and fine for a few night stay The facilities weren't great, particularly the hot water was lukewarm at best
review from KAYAK -
3.7
No elevator service for my whole 4 days' stay and I stay on the 5th floor No new towel for 3 days The TV remote control is not working and the front desk promised to fixed it but it never return No battery in the thermostat and battery is not available in front desk One card key prepared for two customers None smoking room but cigarette butt on stairwell Strong ammonia smell in stairwell etc
review from KAYAK -
2.5
The only thing positive I can find to say about this hotel is that it wasn't infested with bugs. I'm still not sure why, given the complete absence of cleaning services. Room was need of repair: door deadlock wouldn't latch, shower door replaced by curtain held by pipe clamps, broken towel rack, peeling wall paper, sticky floor and elevator. No cleaning service for entire week. Took 24+ hours to get broken glass picked up, small shards still in carpet. Desk staff inactive and indifferent. Wifi slower than a fax machine. Would not provide alternative room nor offer refund.
review from KAYAK -
3.1
That it was close to the royal farms Arena for our concert The place was run down, I never though hotels like this existed. Some doors wouldn't close all the way or lock. The front desk said that if our room wasn't clean they would have to move us to a different hotel??? What? I booked my room a month in advance. My wife and I had friends staying also and when they got to their room the front door was broken so it wouldn't close or lock and the room was still dirty. The elevator had a mind of its own and wouldn't even goto the floor you selected... Press 3 it will take you to 6. This place is not for anyone to stay at period. Spend the extra $15 and go somewhere else.
review from KAYAK -
7.7
The hotel and rooms were clean. Very close to all major downtown Baltimore venues including the Convention Center, Aquarium, Inner Harbor, etc. Rooms are small. Location is a little rough. Travel with a group for safety.
review from KAYAK -
8.5
Staff was fantastic for all that my group put them through (we needed several extra blankets and towels, realizing this in two trips). Room was quiet, but only suitable for one adult. Staff was also kind enough to call a cab for us when we were running late so the cab could meet us when we got to the lobby; this ended up making all the difference in the world. Room was VERY small, there were small blood stains on the sheets and one of the pillows, wasn't crazy about the air conditioner in the room, bathroom had NO circulation whatsoever (so after a shower it was too humid to breathe) and bathroom door was as creaky as something out of a horror movie, so it woke everyone up whenever someone had to take a bathroom run in the middle of the night.
review from KAYAK -
9.7
I Love The Presentation Of It All..... The Flashing Lights On The Headboard Was Awesome.... It Made Our Stay Romantic, Sexy And Was Something To Look Forward To. The Water Didn't Really Get Hot.
review from KAYAK -
6.5
The bed The view and cramped hallways
review from KAYAK -
2.0
Nothing Elevator didn't work you had to take the stairs, sheets on bed had stains on it, window looked out onto a brick wall approx 6 inches away, alarm on door went off every 20 seconds. The guy at the desk was nice he refunded our money and told us he didn't blame us for leaving
review from KAYAK -
4.2
Pretty dumpy but for the price it is understandable. Everything was working in our room but the beds weren't very comfortable. Some makeup stains on the towels and it was located in a sketchy part of Baltimore.
review from KAYAK -
3.1
The beds were comfortable, but also had no Comforters. The rope light flickering mood wall was cool to look at since a previous guest had smashed the TV and it didn't even turn on. The sink didn't drain, there was no climate control whatsoever (there was a programmable thermostat in the room, but I don't think it was attached to anything) so, would advise against staying here late may- early October unless you like sleeping in extreme heat. TV was 100% broken, but luckily the wifi worked so I could watch Internet TV. Staff did 0 to change anything. I'm really surprised Best Western has their name on this place. As a traveller with low standards this place has exceeded them. Don't ignore the reviews like I did. Or you too will end up brushing your teeth in the bath tub.
review from KAYAK -
4.5
Cheaper Room Was located in a very sketch location in Baltimore that didnt seem that friendly
review from KAYAK -
6.0
Location was good Poor housekeeping. Having to use room key to run the thermostat
review from KAYAK -
6.3
The staff were very friendly and helpful and it was very close (a few blocks walk) from Inner Harbor. My shower didn't work, I couldn't get a receipt for my stay because the printer was broken, and the complimentary breakfast consisted mainly of stale mini muffins and toast which was kept in a utility closet and monitored by a member of the housekeeping staff. Also there is a city bus stop right outside the hotel so I often had to steer my stroller around or through groups of people waiting for a bus.
review from KAYAK -
8.3
Staff was very friendly and helpful Mirror on closet door was cracked and sink faucet was a bit loose. Additionally, while there was a desk in the room, there was no chair to sit at it.
review from KAYAK -
3.6
Our original room was not clean -- we had to switch rooms . The sheets were dirty and there was hair in the bed and sheets. Pillowcases were stained.
review from KAYAK -
7.6
Good location within Baltimore. Only a 7 minute walk from the Bay area and a 7 minute walk to the convention center. In a busy, but very safe part of town. A 5-7 minute walk north will put you in Mt. Vernon neighbor hood which has lots of shops and little boutiques. If you are looking for an economical stay with access to some of the best of Baltimore this hotel will get you there. The room was clean and the service was reliable and good. The building is admittedly old and is between a gold pawn shop and a dry cleaners (not exactly the best looking area). The lobby is small and its clear the that building is a very old building that would need a LOT of renovation for it to become truly aesthetically pleasing.
review from KAYAK -
6.6
Friendly, courteous staff. Small room. Used soap left on top of shower (but otherwise clean).
review from KAYAK -
4.3
Location was horrible. The man who opened the door for me was drinking out of a bottle. No parking available and street was poorly lit and felt dangerous. Would never go back
review from KAYAK
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8.5
Staff was fantastic for all that my group put them through (we needed several extra blankets and towels, realizing this in two trips). Room was quiet, but only suitable for one adult. Staff was also kind enough to call a cab for us when we were running late so the cab could meet us when we got to the lobby; this ended up making all the difference in the world. Room was VERY small, there were small blood stains on the sheets and one of the pillows, wasn't crazy about the air conditioner in the room, bathroom had NO circulation whatsoever (so after a shower it was too humid to breathe) and bathroom door was as creaky as something out of a horror movie, so it woke everyone up whenever someone had to take a bathroom run in the middle of the night.
review from KAYAK -
9.7
I Love The Presentation Of It All..... The Flashing Lights On The Headboard Was Awesome.... It Made Our Stay Romantic, Sexy And Was Something To Look Forward To. The Water Didn't Really Get Hot.
review from KAYAK -
8.3
Staff was very friendly and helpful Mirror on closet door was cracked and sink faucet was a bit loose. Additionally, while there was a desk in the room, there was no chair to sit at it.
review from KAYAK
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7.7
The hotel and rooms were clean. Very close to all major downtown Baltimore venues including the Convention Center, Aquarium, Inner Harbor, etc. Rooms are small. Location is a little rough. Travel with a group for safety.
review from KAYAK -
7.6
Good location within Baltimore. Only a 7 minute walk from the Bay area and a 7 minute walk to the convention center. In a busy, but very safe part of town. A 5-7 minute walk north will put you in Mt. Vernon neighbor hood which has lots of shops and little boutiques. If you are looking for an economical stay with access to some of the best of Baltimore this hotel will get you there. The room was clean and the service was reliable and good. The building is admittedly old and is between a gold pawn shop and a dry cleaners (not exactly the best looking area). The lobby is small and its clear the that building is a very old building that would need a LOT of renovation for it to become truly aesthetically pleasing.
review from KAYAK -
6.6
Friendly, courteous staff. Small room. Used soap left on top of shower (but otherwise clean).
review from KAYAK
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3.4
The hotel staff were very pleasant and polite. The condition of this hotel is poor. Light fixtures broken. Elevator not in proper working order. The bathroom still had shampoo bottles from the last guests on the top ledge in the shower. The bed was comfortable. The pillows were aweful and small and lumpy and old. The whole place. The staff is very nice.
review from KAYAK -
5.4
For the price, the place was clean enough, close walk to the harbor and fine for a few night stay The facilities weren't great, particularly the hot water was lukewarm at best
review from KAYAK -
3.7
No elevator service for my whole 4 days' stay and I stay on the 5th floor No new towel for 3 days The TV remote control is not working and the front desk promised to fixed it but it never return No battery in the thermostat and battery is not available in front desk One card key prepared for two customers None smoking room but cigarette butt on stairwell Strong ammonia smell in stairwell etc
review from KAYAK -
2.5
The only thing positive I can find to say about this hotel is that it wasn't infested with bugs. I'm still not sure why, given the complete absence of cleaning services. Room was need of repair: door deadlock wouldn't latch, shower door replaced by curtain held by pipe clamps, broken towel rack, peeling wall paper, sticky floor and elevator. No cleaning service for entire week. Took 24+ hours to get broken glass picked up, small shards still in carpet. Desk staff inactive and indifferent. Wifi slower than a fax machine. Would not provide alternative room nor offer refund.
review from KAYAK -
3.1
That it was close to the royal farms Arena for our concert The place was run down, I never though hotels like this existed. Some doors wouldn't close all the way or lock. The front desk said that if our room wasn't clean they would have to move us to a different hotel??? What? I booked my room a month in advance. My wife and I had friends staying also and when they got to their room the front door was broken so it wouldn't close or lock and the room was still dirty. The elevator had a mind of its own and wouldn't even goto the floor you selected... Press 3 it will take you to 6. This place is not for anyone to stay at period. Spend the extra $15 and go somewhere else.
review from KAYAK -
6.5
The bed The view and cramped hallways
review from KAYAK -
2.0
Nothing Elevator didn't work you had to take the stairs, sheets on bed had stains on it, window looked out onto a brick wall approx 6 inches away, alarm on door went off every 20 seconds. The guy at the desk was nice he refunded our money and told us he didn't blame us for leaving
review from KAYAK -
4.2
Pretty dumpy but for the price it is understandable. Everything was working in our room but the beds weren't very comfortable. Some makeup stains on the towels and it was located in a sketchy part of Baltimore.
review from KAYAK -
3.1
The beds were comfortable, but also had no Comforters. The rope light flickering mood wall was cool to look at since a previous guest had smashed the TV and it didn't even turn on. The sink didn't drain, there was no climate control whatsoever (there was a programmable thermostat in the room, but I don't think it was attached to anything) so, would advise against staying here late may- early October unless you like sleeping in extreme heat. TV was 100% broken, but luckily the wifi worked so I could watch Internet TV. Staff did 0 to change anything. I'm really surprised Best Western has their name on this place. As a traveller with low standards this place has exceeded them. Don't ignore the reviews like I did. Or you too will end up brushing your teeth in the bath tub.
review from KAYAK -
4.5
Cheaper Room Was located in a very sketch location in Baltimore that didnt seem that friendly
review from KAYAK -
6.0
Location was good Poor housekeeping. Having to use room key to run the thermostat
review from KAYAK -
6.3
The staff were very friendly and helpful and it was very close (a few blocks walk) from Inner Harbor. My shower didn't work, I couldn't get a receipt for my stay because the printer was broken, and the complimentary breakfast consisted mainly of stale mini muffins and toast which was kept in a utility closet and monitored by a member of the housekeeping staff. Also there is a city bus stop right outside the hotel so I often had to steer my stroller around or through groups of people waiting for a bus.
review from KAYAK -
3.6
Our original room was not clean -- we had to switch rooms . The sheets were dirty and there was hair in the bed and sheets. Pillowcases were stained.
review from KAYAK -
4.3
Location was horrible. The man who opened the door for me was drinking out of a bottle. No parking available and street was poorly lit and felt dangerous. Would never go back
review from KAYAK
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