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The level of service was excellant. The location was great. The room and view was excellant as well
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Great location, comfortable,clean
great room, location drinks in bar were very expensive
Excellent service, lovely room Bath room too small
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
Room Services, good people
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
The employees were excellent and the room super nice and very clean The only thing that was a little tough was being in the room next to the elevator cause we could hear it always
Convenient location, very pretty and clean hotel. We had a nice view of the harbor. We had a four-night stay and had to get new room keys 6 times. Housekeeping did not come to our room the day after our arrival. There is no convenience store in hotel. Otherwise it was a great hotel.
Location is ideal! You can easily walk to all the major attractions in Boston. It would have been nice to have a refrigerator in the room.
Nice hotel-good location - clean rooms and white bedding, which I love Valet parking is over $50/night which seems way high
We could not use the outdoor area due to an event and we were not informed until we got there
Clean, modern decor, bath utilities were excellent. Parking cost was too much. Should offer a discount on parking for people who are staying at the hotel.
Style and general vibe of the hotel. Clean and extremely comfortable rooms. No included coffee/breakfast
Helpful staff, great location Rooftop pool/bar was noisy late at night; would have liked to have known about it in advance
Clean and comfortable I did not like that, $300 was held on my credit card for "incidentals" without any notice of this policy. Bad business!!!!!
Nice lobby, but this hotel needs a major amount of work! Problems: 1) TVs are analog, which means there is no resolution at all. Very blurry. Like 1998 TVs. Shocking at a so-called 4-star hotel. 2) Air conditioners that are so loud it sounded like we had a 747 revving outside our room. We couldn't adjust the AC except to two temperatures: 68 and 74. 3) No mirror in the room. 4) No refrigerator or mini-bar in the room. 5) No blow dryer. 6) Waited 15 minutes for an elevator, then couldn't get on it was so crowded. 7) Rude, arrogant staff except for Serena, and the day GM, who tried to help but wasn't around to do much until it was too late. Don't stay here. There is so much better around!
I liked the comfort of the bed and the view of the city. I did not like the staff. Bad customer service and do not know how to handle problems in a professional manner. Need more ppl working the front desk, there was a wait to check in.
Location, rooms were beautiful, clean Noisy!! Late night noise from younger people coming back from bars.
It is central and quiet; breakfast is good for European taste, staff helpful. Windows of the room were sealed and I could not stand the noise of air conditioning, but in November it was not a major problem to put it off. I asked a very quiet room and I got it on the back, viewing a brick wall just in front. Remark that "Single Twin Room" meant in my case a tiny room with a large single bed, no cupboard, no chair, a drawer with TV on it.
very small rooms but adequate
The staff we met were all friendly and helpful. Boston is a very walkable city and the Milner is a well placed starting point for many of the most important attractions. The 'continental' breakfast is appreciated but involves throwing away a lot of plastic packaging etc which is convenient for the hotel but not helpful to the environment.
I was shopping so the room was to small so I left after one night. I had send a package and he never came to me and the did not no anythig about it, but the package did come but never to me (maby stolen)
My room was small, but had everything I needed, even a coffee maker. Breakfast in the morning made life very easy. That I could not open a window.
Great location and good value. Rooms are quiet and staff is quite helpful. Breakfast is included and quality of the towels, soap, shampoo, etc. is better than in most inexpensive hotels. The rooms are clean and the beds are quite comfortable. The rooms are small. The first time I stayed for one night, I had a tiny, cramped room, but on my second visit for 6 nights, I had a room I would call cozy instead of cramped -- small, but certainly big enough for one person to be comfortable. The space in both rooms could be used more efficiently by adding more shelves in both the rooms and bathrooms, plus replacing desks and dressers with ones that are less deep.
I enjoyed my stay and thought that the staff was helpful and genuine. My room was small but adequate. My shower took forever to warm up but there was enough hot water once it did.
As above it was in an ideal safe location within easy walking distance or transport plus places of interest as well as parklands to enjoy and take time out. I had a single room. The bed was really comfortable and housekeeping staff keep the rooms well aerviced and it is very clean. However, it was a small room with very little room for a large case and I had to keep mine on the floor throughout my 3 day stay. Other than that it was fine but not a room I would want to spend time in during the day as no view due to air conditioner being in the window. However it was quiet at night and easy up sleep. I am gluten free and found very little I could eat from breakfast provided, so would eat breakfast out as more options. I enjoyed my stay and would check in again if ever I was in Bodton in the future. It was value for money and that was important to me. My sincere thanks for a friendly and welcoming and well mannered staff .
Staff very friendly
location, price, breakfast toilet not working, A/C not controllable, old
Helpful Staff and Good Location Shower temperature variable.Phone meter faulty, had messages from prior guests and charged for free calls.
The breakfast nook was overcrowded each day we were there
I liked it very much. Comfortable, very good location, clean. An improvement of breakfast is necessary, concerning food variety.
The beds were conformable and a spacious room No mirror in the actual room close to the beds. There was no mini fridge. And a pool in the hotel would have been good
Location"iffy" at night
very convenient location. Valet parking and doorman were great In 2014 the lack of free WiFi is unconscionable. We had reserved a room with 2 double beds--for a Mom and teenage son--and they only had a king available and had to give us a handicapped room. The wheelchair accessible shower was less than ideal.
The front desk staff was excellent Considerably over-priced
Location Expensive parking Rude staff Noisy location
reception staff (the ones I interacted with most, as I didn't eat in the hotel) were excellent. nothing really it was fine.
The front desk employees were very friendly and helpful.
Welcoming staff with a warm cookie, extra cookies provided after a long snow filled winter walk. Lobby/lounge area very comfortable parking extra at $43.00 for 24 hours was a bit much
The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to. When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.
I lked everything. Was greeted by very friendly Front Office staff on arrival. Was given lovely warm cookie which was a lovely touch. The doulbe room was huge as was the bed and en suite. Loved everything about the place and the people too. There was nothing i did not like about this hotel
We loved being able to walk to theatres and restaurants. What's more, the T stop is right outside the door.
The roomwas clean and quiet. The bed was comfortable. The staff were courteous and helpful. The room was small. Like most hotels, the "high-definition" TV was a mirage - an analog signal stretched over a flat panel. For the life of me, I can't understand why hotels will not get high def signals in the rooms.
Comfortable beds, clean quiet environment, helpful staff. Cable was fuzzy and I would've like to have some kind of on demand service.
Very modern and clean. Good services. Best value in the area. Close to the commons.
Its close to everything the hotel didnt have much to offer. No parking. No fridge in the room. Two adults means one bed. Small bathroom. Not allowed to bring your own food and drinks in. Rude service.
No hot water in the morning.
Availability and price Tight bathroom
Staff was friendly. A bit worn, but ok. Expensive for what you got..
Location was for us was perfect for us as it was just across from Boston and just 1 stop using the subway to Beacon Hill. We had free valet parking which was one of the key decisions to staying there. The area was super quiet and very green. Although the room was nice. Personally we found the bed to be a little uncomfortable. The free upgrade which came by my rewards status was a welcome surprise but we were surprised that it was directly behind the elevator shaft. Upgrade..not sure. The staff were pleasant when spoken to but were not very engaged with the patrons. There wasn't a lot of choices nearby for restaurants.
Stayed there for a night while we were in town to see a show at the Wilbur Theater right across the street. Very convenient. Clean, modern rooms and polite staff. Would stay again.
Great location, friendly staff, however the rooms were extremely small and you could hear/feel a nightclub somewhere below all night long - from the 8th floor.
The price for this area is quite high, yet with the amenities and proximity to nightlife and points of interest there is a degree of value to this location. My main complaint is the staff. I found them a tad unprofessional. Upon stepping to the front desk the young ladies at the counter seemed less interested in helping visitors than in carrying on a concerted air of disinterest and conversations among themselves. Additionally 2 surly security guards came to the room at 3am about a noise complaint. Their heavy-handed manner was more suitable for a dive bar than relating to adult guests paying upwards of $500 a night. They were clearly not suited to be the first point contact in regard to guest relation. Based on the last situation I doubt I would stay at this location again. Which is sad given i would have used it for family vacations and business occasions.
The staff member who checked us in refused to accept the arrangements previously agreed to by another associate and the accounting department ( in writing/email). Because a box was inadvertently not checked on our pre-authorization form he dusmissed it completely without first checking with the parties ( whose contact info was on the form) we gave him. Humiliating and a time waster. Terrible customer service.
Clean, comfortable and in a great location Lobby extremely loud
Brand new hotel Staff are not up to the W standard
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
I found the overall experience of staying in the W very relaxing and comfortable.
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
location, comfort, quiet overnight parking does not have to be this expensive
The hotel was beautiful and staff was very professional and courteous and willing to help.
they did not have taxis waiting outside and couldnot call one. They had to whistle for one passing by. As they are on a side street not that many pass buy. Also the area is not as nice as others in the city
Location Thought it was too expensive.
Rooms are classic ritz-carlton comfort and luxury. They forgot to make a dinner reservation I requested at booking and never did anything about it.
Beds, personal treatment of the staff No
the health club is fantastic a reason to come back, the eating / bar facilities are ok it does not feel very cozy
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
Location wasn't in the most exciting neighborhood, but it was a cheap and quick cab ride to wherever we wanted to go. Staff was helpful and cheerful. Room was a good size and had everything necessary for a quick stay. Elevators were a bit slow and got backed up during peak times of check-in and departure.
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
Close to everything but quiet to recharge Parking, not included
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
Had online check in everything was very clean beds comfortable great staff
Great breakfast buffet Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
Loved everything about staying at the Four Seasons Boston. The service was impeccable and they really made us feel "at home." My kids especially loved the welcome wagon and cookies and milk :) The hotel was clean, warm and inviting and I would absolutely stay there again. Highly recommend!
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
Close to restaurants and shops Rooms are very small. Staff was not very friendly. Horrible check in process.
Location. $50 charge for Valet I didn't use. Since, I have been told by a friend that the same thing happened to them. Still waiting on the refund to be processed 3 days later.
Nice staff. The receptionist kindly upgraded our room due to a delay in the reservation process. I was expecting a nicer interior. The lobby is newly updated & very modern however the rooms are NOT, they're pretty basic. not what I expected for the price.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
The bed was comfortable. The water came out brown. There was no bottled water in the room. The room was old and tired.
the rooms are very old and pips were making so much noise i could not get an hour of sleep
Room was small
Great location Every hotel has a bad room. I got it this time- ripped carpet, stains on the wall, broken furniture, barely warm water, no internet and a $17.00 resort fee. Luxury maybe 15 years ago now very sad.
Trash in the room on the floor on arrival...
Dirty, old and can hear through the wall Never again
The lobby The rooms are HORRIBLE! The exterior and l lobby are wonderful. The room--especially for the cost--is disgusting.
The location First room far to loud (trucks unloading / loading 5 am); second room not so loud, but still noisy. Strange inventory: No hooks to hang coats etc. Only one shelf for shirts in the wardrobe, no other furniture witgh drawers (underware etc.) half of the wardrobe full of ironong board. No hooks to hang bathrobe and bigger towels in the bathroom. small selection at breakfast, every day the same. Loud music allready at breakfast. No bowls for yoghurt and esreal to mix, except small plastic cups. All breakfast cups, spoons etc. plastic (lots of vaste) hardly any tables to eat breakfast (sofas. lounge chairs etc.) Over all feeling like a grown up youth hostel
Breakfast, decor, location, comfortable bed. Waking up to a 45 degree room and being told that a refund was not possible. They did provide a space heater, but after a few hours it only raised the temperature to 49 degrees. No refund?! The Godfrey said I have to get the refund through the website. I expect a runaround.
Tasteful and modern décor, beautiful details, friendly staff, comfortable beds, location, complimentary bottles of water TV program transmission quality was spotty. Glass shower screen led to wet bathroom floor and soaking bath mats after every shower. Ice machine hard to locate and not on every floor.
We stayed there 5 days after it opened, the rooms were clean, the lobby was nice, and posh. The beds were very comfortable and the room has Bluetooth Bose speakers as well as smart TVs. They offer room service, but it's from the restaurant next door called Back Deck and the food wasn't just sub-par, it was bad. I ordered a burger that was burnt, it says it comes with french fries but it comes with dry, tasteless, potato wedges. We had our room upgraded to an executive suite, and it was still incredibly small. The staff is new and it is very obvious when you check in. They couldn't find where the card keys were or how to activate them which I would expect to be hotel staff 101. For as nice as the hotel is, there's a definitely a lack of professionalism in the lobby staff. And for whoever posted that there's a welcoming bar in the lobby, it hasn't even been opened yet, so....
Great ,location, layout, quality, and service. Our second stay here and we remain fans of this newer downtown hotel. Comfortable beds, quality fixture, terrific, huge Tv, fast wifi. Haven't tried the food. The bar was nice. Jeez, the standard rooms are tiny with hard to access closet and no side table on one side of the bed. We were offered a larger room for another $40 and should have taken it!
Location, Location, Location 2 min from Boston Common, in the center of the theater district Offsite Valet Parking was $52 per day, raising the effective room rate cost by that amount. Bed was too soft to be comfortable for my taste. No onsite restaurant
Attentive service, friendly staff, clean comfortable rooms, very comfortable bed, upgraded on arrival, simple but adequate continental breakfast in the lobby, convenient location. Welcoming bar in the lobby, flexible friendly staff all around. Enjoyed our stay at this brand new property!
Convenient, clean, very nice, sleek, efficient Tight rooms for two travelers with large bags
Location was outstanding. The interior of the hotel was impeccable - obviously new. The bed was probably the most luxurious of any hotel bed I have slept in. Bose Bluetooth speaker provided ambiance to the room. Continental breakfast was a pleasant surprise. Room was a fairly small. Dresser in the hall made for tight passage between the bedroom and the bathroom.
The Godfrey is very Modern, ideally located and the staff is super friendly. ( Except for the manager on duty when I checked in.) Booked a two bedroom with a third party site,didn't have that option so I called up the hotel to see if there was an option. Was told to just mark in underspecial request and they would have it for me. When I checked in was given a small King size room and says that's what we booked. Told the manager who talked to us what happened and she says we never made the request. I pulled up the reservation on myphone and showed her the request, then she says its first come first serve basis. Only room left for the night was a $80 upgrade was a four class upgrade to a suite which was much bigger and had two TVs, so I took it, had no other option. Walked into the room and if that was a four class upgrade I would hate to see a regular room. Room was very small, only one TV. Don't get me wrong, hotel was very nice. Big screen TV,nice showers and towels, but felt very very very cheated. Along with the $52 for parking it was like spending $600 a night for a small room.......Really??
Easy check in, impressive room, comfortable and clean. We left our bags after checking out and went out to enjoy the day, came back and retrieved them from the friendly staff later.
Staff was awesome and the place is all brand new and beautiful A little expensive