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Friendly and helpful staff Parking at $52 is a complete rip off and makes the value of hotel not worth it
I like the proximity of the hotel to the Hynes Convention Center, and the variety of food and retail stores available. And the presence of the chapel in the Prudential center was a very pleasant surprise! The staff that checked me in. She was on the snarky side. After a long drive to Boston and attending the conferences for the whole day, I want to get checked in as soon as possible and get some rest. I unknowingly stepped into the line of the "preferred guest", and she sarcastically pointed that out to me. That was not a very good first impression on the staff and the hotel, as far as I was concerned.
All in all it was an okay stay but there was an insect in the ice,no refrigerator in the room, and we had a very loud neighbor at 2 in the morning.
Great greeting at the Spg counter.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
In the room we stayed the heater was making an obnoxious noise. We could hear everything from all angles and did not get much rest. We as a family tried to go to the pool and the pool was nice. Yet before getting into the pool it felt as if we were walking outside with nothing on it was completely freezing. Everywhere we went in the hotel was cold and we needed to wear our jackets at all times. Even though the stay was at artic temperatures the staff was great and included my child in every conversation.
Attached to convention center. Nice facilities. Slow elevators. Pool claimed to be heated but was definitely cold!
Good price and clean and friendly service.
2 Free bottles of water and comfortable bed. Charges for an extra bed which was done for the first time in years.
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time. Paying for parking. They clearly own the garage I think they could include parking for their guests.
Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful. Quiet except for airplane noise overhead (from higher floor room.
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
location The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
Nice locatio and accessible to main attractions
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.
The manager was very nice and tried to help. The doorman lost our bag. The front desk was incompetent and was hardly helpful. The restaurant refused us service.
Loved the location. It was our first visit to Boston and loved the convenience to Newberry St. and the subway. Nice rooms and great service. Nothing fancy but met all our needs.
Convenient location, typical business hotel Needs a little more updating, few food/beverage choices in lobby
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
Great location, well-furnished apartments Not handicap accessible and no mention of that on the website or in any of the information provided. My room was on the 3rd floor in a building with no elevator. The only interaction I had with staff prior to check out was because I emailed to ask them about a late arrival; did not talk to or hear from anyone else other than that.
My new wife and I honeymooned there for one night. It was an old building, but clean and well-furnished. Each little apartment has everything you need, plus ours had a nice view. The bed was fantastically comfortable and we enjoyed being able to eat food we made ourselves at at little table. Staff was kind and pleasant to deal with. This place is not new or renovated or fancy by any standards, but well maintained and cozy, and a great value. Would definitely stay here again and recommend to anyone looking to stay at a decent place in Boston for a good price! The cheap shampoo and soap provided smelled a little weird, and there was a funny little device on the wall that may have been meant for a lamp or some device that had exposed wires. We parked at Alewife station for $7 and took the T in because the parking at Copley House is $20 and the cheapest around (and we hate driving in Boston traffic). Still, the good outweighed these minor inconveniences!
My room had been recently refurbished. decor very nice - and good size. would be good for longer term stay as it had kitchenette. Stairwell was narrow - no elevator which was not an issue for me, but might be. also the office staff was not always present: "on break, back shortly, sorry for inconvenience"
feel very easy to stay The window can not open, so the room lacks of fresh air.
The price for being two blocks away from Prudential center was great as the event I was attending was being held there. Clean sheets, floors, and otherwise. Friendly and helpful staff! The walls were thin enough where I could clearly hear any noises including coughs, grumbles and otherwise of next door patrons.
The responsiveness of the staff was good when there were problems. The room had not been checked properly prior to being let to us. We had to change rooms as the first one had blinds that did not fit the window so our privacy was compromised. The second room in which we stayed was not clean including plates in the cupboards. We had to wash them before use. The tv did not work due to a broken cable. We had no way of controlling the heating when it was chilly and had to call for it to be switche in on more than one occasion. There were no cooking utensils or cutlery in the room and the gas cooker would not ignite automatically with no provision of a manual lighter. The carpet was filthy around the edges, the whole place needed a good clean, thick dust lay along the edge of the carpet.
location 2 flights of stairs
The location and full kitchen facilities. It was within walking distance of all activities we were involved with. Excellent location for subway. Shower heads were extremely noisy. Adjacent room shower woke us.
Lots of space, kitchen facilities, nice street, friendly staff, close to shops, including Prudential Centre and Shaws supermarket, great value - $140 inc tax for a one bed studio. Shower took a long time to heat up, we guess this was because we were in the basement apartment and the boiler was at the top of the building. Think the place is being slowly overhauled as some of kitchen/bathroom units look a little bit bashed, but another suite we looked into as it was being cleaned was really well furnished. Our flat was mostly lovely though. The carpet leading to our room, down the stairs needs replacing and the room next door is the linen room and a big basket of dirty linen was sat in the corridor at one point, but overall this didn't affect our stay. The aircon filter was not clean though so we didn't use it, it does need cleaning. Check in area was cluttered.
Back Bay neighborhood townhouses converted to hotel . . . didn't "stay" in Boston for a night --- I lived in Boston for a night . . . love this place . . . will be my 1st choice for Boston in future
We lived in Back Bay in the past so the old sounds and smells of an authentic row house were familiar and expected when we reserved the room. It was clean, albeit old and aging, the kitchenette useful and well supplied, the chairs and table at the bay windows and view very nice. There are stores nearby for food as well as nice takeouts. It is not for everyone - but we loved it! To be in the center of Boston for that price was fantastic. We were able to air out the smell of febreze or the like. It was not needed and if it had not aired out, it would have been a problem.
Love the location, very close to everything we wanted. Fenway was just a quick walk away as well as a few nice bars. However there were two different tram lines just a few blocks away to get anywhere not within walking distance. Room was small but clean with all the amenities required. Didn't care for the coffee, however there was a 711 two blocks down that had green mountain coffee so all was well there. Also didn't care for having to park a few blocks away, but for $15 a day parking, it was better than getting a ticket.
Location, staff. Just needs some sprucing up! Just needs sprucing up!
Great facilities for an extended stay. Breakfast couild be taken in the lounge or taken to your apartment. Good level of equipment an the rooms were well appointed. Free wifi.
Close to shopping, entertainment, transportation, restaurants.
I know it's Boston but still overpriced. Had a lot of luggage that I by had to climb stairs with because there was no elevator. Small bathroom. No electrical outlets.
Location AC off during my stay it was 45 degree outside I have to open the only window.
Location is terrific Staff was great Property is clean Older property showing some of its age
The staff and the location were an are OUTSTANDING!!! No refrigerator in the room. Water pressure was to low for a good shower
The beds were super comfy Rooms were very cold and for the quality of the room that had outdated appliances and not even a mini fridge, the price the price was a little high and the fact that guests have to pay for overnight parking is slightly ridiculous.
Clean, Right price and big rooms There was remodeling going on.
Close to NE university. No restaurant for breakfast but good inexpensive breakfast place just down the street within easy walking.
The staff were very nice. Location OK to resturants The size of the beds were small. Had 2 double beds and they were short. Charged for car to be parked. No continental breakfast or even coffee except room coffee Bathroom was small Needs updated
Hotel is clean. Swimming pool spotless. It is far from the attractions. You will have to take a taxi or Uber (approx. $10) Very close to Fenway, walking distance.
It was a convenient location. For the price, the hotel was very shabby. It clearly hasn't been rennovated in a long time and was just kind of depressing. For how much they were charging, the hotel should have been much nice. I was disappointed.
Convenient location & best price in area Friendly service Attractive updated decor Comfortable bed Thin walls... noise in the hall and a little from the busy street interrupted sleep. Shower head is too low for moderately tall man. Loud A/C (which was a bit of a plus because it muffled hall noise, but still...) Was hard to get curtains to close out all the street light (and it's a bright street)
The staff was wonderful, let us use their microwave and managed to get us paper plates and utensils on short notice. The location is marvelous. We will be back. There was simply nothing to complain about. Oh, it was a little tricky to get a consistent temperature in the room.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
The front desk person was the most patient person I have ever met. Amazing service and great vibe.
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.