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Steak salad from room service was exceptional! Employees were friendly and helpful. Toilet stopped up. Hallways smelled musty. Bedspread smelled like someone's perfume - obviously was not washed before I arrived. Woodwork was full of nicks and scratches. Very dissapointing for a Marriott.
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
Very clean and comfortable. Beds were TOO small for a group of 6 girls.
Everything was great. Was only there for a night, but staff was very attentive. You had to pay extra for parking.
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
Room was very clean and staff was very polite.
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
The peace and quite and very relaxing and clean Leaving
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
Everything was great! Would recommend to others
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
The modern amenities, quality, location was perfect, The fees were high for an average size of room. I've paid that much in the past (Oxnard ~ Garden Inn) but they have small kitchenettes, free bfast & dinner.
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
Cheap, relatively clean Rooms and building exterior badly need rehabbing. Tub was patched with repair compound and needs to be reglazed. Shower head is waaaay too low, and I'm only 5'10
It was probably an awesome place in 1982 when it was last remodeled... First time I've ever been to a hotel that there was no cold water in the shower. I've had lots of no hot water experiences, but only scalding hot water was a first.
The room was cleaned daily, beds were made and they have lots of pillows in the room. Couldn't hear noise from other rooms. Although you are right by the freeway, you don't hear lots of noise. Little to no parking. One day we came back late to the room and there was no parking, and it was confusing on where it was ok to park out on the street. My husband had to help me take the kids up stairs then come down and park the car in a compact area. The check in staff was not the friendliest.
The carpets and floor were filthy
The staff at the Ramada in Burbank are very friendly and helpful. The rooms we clean and tidy and the furnishings had been updated in the last year or so. The only complaints are to do with the building. I believe this is an older building and you can tell. Our sink leaked pretty badly from the faucet into the cabinet under the sink. We would get standing water under the sink almost daily, and would try to wipe it out, but you could tell this was a constant problem; there was visible water damage and a little mold (it looked like the entire area had been scoured recently or there may have been more). My other complaint was the shower. This place probably has old piping and without a huge renovation I don't know what they could do about this, but they have some kind of hot water heater/weird piping gremlin here. No matter what temperature you try to get the shower to, whether it's ice cold or as hot as it will get, the temperature changes constantly and dramatically. i would be in the shower and suddenly the water would get completely scalding. This wasn't right after I got in it would be about six minutes in and I hadn't touched anything. So I turn the temperature down all the way and the water gets hotter. Way hotter. I'm standing in the shower and I have to get out because the water is going to burn me. I stood there for five more minutes waiting for it to cool down enough to get back in and wash the shampoo out of my hair. I barely got it rinsed it before the temp jumped back up again, and the temperate was still set for as cold as it would go. Later that day, hours later, when my husband went to use the shower, He would have either scalding water or ice cold water and no in between. We found this problem to be constant in our 7 day stay. We also had the maintenance people look at the sink and they tried to fix it but it didn't really work. It didn't really bother me, I just wiped out the standing water but I was worried about water damage to their hotel and I leaking through to the room below if the problem went unchecked or unnoticed by the next guest. So the pipes are old and the shower was frustrating and you had to be careful using the sink so you didn't flood the area, but the staff is lovely and the rooms were clean and the beds are comfortable. And they have free wifi and the pizza place will deliver to your room.
Location and parking and staff. It wasn't clean, shower water temperature wasn't consistent, sink faucet was broken, restroom wall was damaged, carpet was ripped,
It was dirty and smelled weird.
Poor hotel Infested with silver bag Poor internet so called free WiFi
The beds very hard.
Acoustic insulation is not good at all. We could hear every conversations of people walking by our room. Both queen bed is squeeking too much and curtain has multiple holes.
The room size Very out of date, not worth the price. Needs to be 25% cheaper.
Some of the front desk staff was polite. Pool was a decent size. Bed was not leveled .Floors also felt like it had holes at least 1 square foot in some spots. Shower head was pretty dirty. The noise was bad from construction crew that was fixing a room close to my room. Noise from highway was pretty bad early morning and late at night. Walls were so thin that I heard conversations as if I was in the same room.
New, modern hotel with nice rooms. Okay breakfast - better than Holiday Inn as one would expect. Incredibly bad sound insulation through the floors. We complained several times about neighbors who had very loud children left unattended into the late hours and the staff did nothing about it. They also did not provide any concessions or apologies. They could also not figure out providing free parking as part of our rate right up until we checked out and had to get it adjusted. We got locked out of our room and it took a very long time for them to send an engineer to bring the emergency keys. Overall, I would not come back here unless there was a really good deal going.
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
I liked the spaciousness of the room and I really liked the large breakfast selection. I would have preferred two bathroom sinks.
This place is awesome. The staff were extremely courteous and helpful.
Real nice place friendly staff and area around was very nice lots to do.
cleanliness and promptness of service well, we just stayed overnight so I can't really tell more about this hotel but so far we had a good experience.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
everything was good!!! with the exception of the parking convienent ,safe, however an unexpected fee for the parking. .. Hotel guest are required to pay for parking at a fee of $15.00 a day... this was not even valet parking.. there was no alternative No. parking in the street allowed.. In essence you are really paying for the ' complimentry Breakfast ' I have paid this and more for valet parking.. Just a little surprise for this .. i have stayed at other Residence Inn and did not have this fee.. Location, Location, Location, I quess..
The rooms were nicely arranged. Loved the layout. It was the perfect studio apartment. Very clean except but I found a hair on one of the pillows :(. But room was otherwise pristine. Also, after a certain time there is no room or hospitality service you have to walk down to the front desk. Keep windows closed at night there is a train.
Have nothing but good things to say about the accomadations. Clean, nice, quiet. This is located very close to the shopping areas and was really convienent to the downtown area. If I had a problem it was with the bill. They added $15.00 a day for parking, plus some tax for parking. It came as an unpleasent surprise, considering everything else.
Staff was very helpful, courteous, and , and kind Lack if security cameras in the oarking garage
It was like a small apartment. I liked having more than just a bed and a bathroom, very spacious, continental breakfast . Clean, friendly staff, nice location.I have nothing bad to say about it. I would definitely stay there again
The location was good for travel to Warner Bros and Universal Studios We changed room 3 times--the first 2 rooms had old furniture--sofa beds looked awful. The room had an awful odor. We did not want to continue to changing rooms; we sprayed a lot of perfume etc. I will never stay in another hotel which allows pets.
The room was big and accommodated everyone in my family. The room was clean and tidy. We weren't aware of the valet parking and would have rather Park ourselves.
What I loved the most was that I was close to everything in LA! Breakfast was delicious! Will be coming back for sure!
facilities user friendly, complete, quiet, relax, secure and confort.. none
Everything, everyone was very helpful and pleasant. We will stay here again! Thank you
My boyfriend and I stayed here because we were going to Universal Studios. The location was perfect only about a 15/20 minute drive. The staff was so nice. I thought the valet parking only would be inconvenient but it actually wasn't. Comfy beds, clean rooms and bathrooms. We would definitely stay here again!
Staff was very nice and room was clean. I have no complaints. Valet parking was free but only because we had to sign up for a rewards program. If we didn't sign up it would have been 7.50 a night.
Beds were comfortable with nice pillows. Nice bathrooms. Quiet rooms. Clean. N/A
I liked the location of this Best Western because it was close to the California freeway system. The streets surrounding the hotel were wide and traffic was at a minimum so the area was quiet. The hotel is close to wonderful restaurants too. Also, the breakfast each morning was upgraded from the past years that we had stayed at the hotel. There was a much better selection of foods from which to choose. Nothing at this time because our stay was very satisfactory.
Plenty of parking., quite and clean. Pool was too small. Free breakfast had powered eggs and no bacon or sausage.
Service and staff were great!
Everything. Food very Good. Could not fault anything.
helpful staff, good service The pool they were supposed to have was located at another motel. A little deceptive to say they have a pool.
Room was ready upon arrival, very clean, nicely appointed rooms, easy access location. Rooms open to central courtyard which was noisy from the var at night. Room service never brought my order, no call or any apology and the desk staff didn't seem to care the next morning when I told them.
Staff was very friendly and helpful! There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.
Staff was great. Hotel was clean and comfortable. A little off the beaten path but seemingly a nice neighborhood. I asked for a pre noon check in online the day before and I was not allowed to check in until 3 pm.
The excellent location ,well maintained and economical hotel has everything I need for my quick trips to Burbank. Unfortunately, my neighbors' TV woke me up at 5 AM and kept me up till I decided to get up and start my day.
Very big rooms, that includes a kitchen and a big bathroom The rooms smelled a litle bit bad
A generally positive experience, with comfortable accommodation and good location for access to Universal Studios. Breakfast facilities were minimal, no hot water for tea, no cereals available. It would also have been helpful if a cold water bubbler were available.
Location was ok, pool was nice, staff was great. Room didn't get cleaned until after 5:30pm. Price was pretty high for what you get. Although Hollywood apparently means automatically charge $100 more than what place is worth.
The location was handy, just outside of the hustle and bustle of hollywood but close enough to access. The rooms were lovely, clean and very spacious. The was also a pool and sun deck to chill out. The staff were very friendly and helpful. No internet access, and it was difficult to get a car parking space at the motel car park.
The willingness of the staff to move us to another room due to a minor plumbing issue.
It was what was expected a normal hotel inexpensive hotel that was friendly and helpful
very pleasant very clean great locationtranspo to and from airport exceptional We booked two rooms several months before our stay. We indicated the need to have two bathrooms and that we were traveling with twin boys age 8. The rooms were not next to each other. They were close but not one or even two rooms apart. That was an unpleasant surprise when we arrived!
Friendly staff, nice swiming pool, good room Poor breakfast (beverages - coffe and orange juice only, no tea or milk...)But the orange juice was excelent!
Very good about late checkout. Which happens often when travelling internationally.
Got a great price on kayak for the two nights I stayed. Very clean room. Close to where I needed to go in Burbank. Short ride to several food options. No complimentary breakfast. Regular prices are too high. Dated.
Convenient location Staff was not overly firendly and the rooms were substandard
Nice staff upon check in. Good location and a decent place to stay compared to prices of other hotels in the area. Coffee was good. Ample parking. Quiet. The bedspread was smelly. The continental breakfast was terrible.
Even thought the point of an extended stay is to have a place with a kitchen and a way to cook the room had no pots, pans, or dishes starting out and I had to request them. It then took the staff hours to get me the things that I had requested. It was always noisy and difficult to get sleep. I would never recommend staying here.
Room was great, no problems. Bed very comfortable. Everything I needed was there. Good wireless. Nearby restaurants were great. Wireless went down occationally. Front desk staff inconsistant. Outside a bit depressing.
Quiet, private room, great new interior. Big comfy bed. Fridge was abit noisy, and breakfast a little dull, but not big things to worry about.
Free juice/coffee and generic continental breakfast the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish
It was quiet and I felt I could just be myself and not feel hassled in nay way Parking was a little tight
This was a great inn. Very clean and the room was fantastic! I lived in the area for 8 years and when my friends caame in they all said the same thing: "Wow, this is nice, I never would have guessed!" Nothing, everything about it was more than I expected for the money I paid.
Rooms are very clean and surprisingly nice. The outside of the hotel is not impressive but the rooms are great. The hotel did not have a double room reserved for us, even though we specifically stated that when booking. We were forced to stay in a smoking room, as it was the only double left, and hotel staff blamed us for the mistake, even though we had the paperwork proving we signed up for a double room. The rates were ridiculously expensive - not worth the price.
Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport. It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.
The rooms were very comfortable and the modern, updated look was fabulous. Looking at the hotel's exterior it is not obvious how updated the rooms are. Loved the spacious two queen beds. Nice choice of bed covers.
nothing Room was dirty, location was terrible, staff was rude except for the young lady in the morning she was okay.
location see above comments
Had to swap rooms 3 times. The rooms were smelly and the non smoking rooms smelled of smoke. It was very noisy
It was very cozy Staff was very helpful
Even in absence of the reservation, the staff was very helpful and frindly.
Fitting price for the overnight stay No.
Our stay there was great, other than the fact that TWO TIMES the cleaning staff opened the door, without even knocking, prior to checkout time, the first of which was 9:30am while my boyfriend and I were still in bed, asleep.
Room's were clean and the beds comfortable. They advertise a pool, but its more of a large bathtub, don't expect to go swimming. As mentioned in previous post, the staff is not friendly..
Location & free parking Not clean Uncomfortable
Big fridge. i cant believe hotels are still using double beds. All rooms should at least have a queen sized bed. There are no plugs near the bed or desk to charge electronics or plug in computers. There were only two avialable plugs. One in the bathroom and one beside the door. For breakfast, it is bread with only grape jelly and coffee. Some all bran cereal with coco puffs. WiFi is super slow!!! Always having to log in is a pain as well. Shower stall was very small and took a while to get hot. The shower head didnt even get my shoulders wet.
Close to Universal Studies Very Loud - Hard to sleep and be comfortable at the same time.
Convenient location, lots of nearby shops and restaurants Unclean, light fixtures not working, alarm clock not working. Bad heater, either too cold or too hot. Dresser drawers broken, and a subpar breakfast
The staff was very friendly. It is in a great location. The room was clean. Overall, a good value for the money. Everything was pretty average.
Very clean!! Great location.
My daughter tried to call me through the front desk for 30 minutes before she could reach me. It also took 5 minutes to get hot water in the shower which is wasteful with our water shortage.
The hotel was great for the price. Beds were nice, room was great, but by far the shower was the best. The water pressure was fantastic and the temperature was perfect! It could have had some more parking.
Safe area Too small breakfast area
Great location great office staff great rooms