Overview

Hotel Xbalamque and Spa

Avenida Yaxchilah N 31, 77500 Cancun, QR, Mexico
+52 998 193 2723

Rp 466,667+

Overall guest ratings

6.7/10 Good
Based on 1,377 reviews

Review highlights

  • 9.8
  • 8.8
  • 4.6
  • 4.4

Nearby

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    About

    Hotel Xbalamque and Spa puts you just a 5-minute drive from La Sagrada Familia Parish. Guests can visit the spa to indulge in massages, facials, or body treatments, and La Adelita serves Mexican cuisine. An outdoor pool and a poolside bar are other highlights, and rooms offer room service and rainfall showerheads.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Sauna
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.7 Good
    Based on 1,377 reviews
    • 9.8 "Excellent wellness & sports facilities."
    • 8.8 "Location is great."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.1 "91% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      9.2 "Easily accessible by car, said 92%."
    • 7.2 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 4.6 "Ugly beach."
    • 4.4 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      0.0 "100% thought the facilities needed updating."
    • 4.2 "Not very clean."
      3.4 "66% said rooms were dirty."
      0.7 "93% said the bathroom was dirty."
    • 4.2 "Breakfast is below average."
    • 4.0 "Vibe wasn't good."
      0.3 "97% criticized the unstylish hotel."
      3.3 "67% criticized the plain hotel."
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    Overall rating

    6.8 Good
    Based on 936 reviews
    • 8.9 "Location is great."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 7.2 "High value."
      8.8 "88% were happy with the price."
    • 7.0 "Good bar."
    • 6.9 "Service is ok."
      6.8 "Only 68% thought the service was professional."
      6.5 "65% said the reception staff was ok."
    • 4.9 "Ugly beach."
    • 4.5 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      0.0 "100% thought the facilities needed updating."
      4.9 "For 51%, the lobby entrance was sub-standard."
    • 4.1 "Breakfast is below average."
    • 3.9 "Not very clean."
      3.1 "69% said rooms were dirty."
      0.8 "92% said the bathroom was dirty."
    • 3.6 "Not very comfortable."
      1.3 "87% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
      4.9 "51% didn't like the uncomfortable beds."
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    Overall rating

    6.8 Good
    Based on 275 reviews
    • 8.8 "Location is great."
    • 7.4 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 4.7 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 4.5 "Vibe wasn't good."
      0.2 "98% criticized the unstylish hotel."
    • 4.2 "Not very clean."
      3.6 "64% said rooms were dirty."
    • 3.9 "Breakfast is below average."
    • 3.3 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
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    Overall rating

    6.9 Good
    Based on 165 reviews
    • 8.9 "Location is great."
    • 6.8 "Service is ok."
    • 5.2 "Average amenities."
      5.1 "51% thought the building was acceptable."
    • 4.5 "Not very clean."
      3.6 "64% said rooms were dirty."
    • 4.5 "Vibe wasn't good."
    • 4.0 "Breakfast is below average."
    • 4.0 "Not very comfortable."
      4.8 "52% didn't like the uncomfortable beds."
      2.0 "80% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
    • 3.6 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      4.8 "52% didn't like the uncomfortable beds."
      3.6 "64% said rooms were dirty."
      1.3 "87% thought they were poorly maintained."
      1.8 "Air conditioning was criticized by 82%."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
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