Overview

Congress Plaza Hotel

520 South Michigan Avenue, Chicago, IL 60605, United States
+1 312 427 3800

Rp 1,240,000+

Overall guest ratings

7.0/10 Good
Based on 8,332 reviews

Review highlights

  • 9.4
  • 8.0
  • 4.8
  • 4.4

Good to know

  • Great view
  • Wonderful sightseeing

Nearby

    show all

    About

    Location.

    Originally built in 1893 to house visitors to the World's Columbian Exposition, this hotel is across the street from Grant Park and less than 2 miles from Navy Pier.

    Hotel Features.

    Congress Plaza Hotel provides a lounge just off the lobby along with 2 restaurants. Gazebo Restaurant serves American cuisine in a casual setting for breakfast and lunch, while Rafael Steak House features Midwestern cuisine for dinner only. 25 conference rooms offer nearly 50,000 square feet (about 4,600 square meters) of event space and banquet facilities. Of special note is the hotel's Gold Room, decorated with gold-leaf trim and chandeliers, used for formal events. Complimentary wired and wireless Internet access is available in public areas.

    Guestrooms.

    Rooms provide tiled bathrooms with hair dryers and shower/tub combinations. All rooms offer free wireless and wired Internet access, pay movies, and premium TV channels. Extra touches include in-room safes and coffeemakers.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.0 Good
    Based on 8,332 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      8.6 "86% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.8 "98% thought it was easy to get to the train station."
      7.6 "Easily accessible by car, said 76%."
      10.0 "Good access to the airport, said 100%."
    • 8.0 "Beach is lovely."
    • 7.2 "Good service."
      7.4 "74% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      7.0 "70% were impressed by the valet service."
      7.4 "74% said the concierge service was amazing."
      7.3 "Hotel security was great, thought 73%."
      7.7 "77% said the recreation staff was great."
      8.0 "80% were happy with the shuttle service."
    • 6.5 "Average value."
      5.3 "Breakfast prices were ok, according to 53%."
    • 6.2 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
    • 4.8 "Rooms are not good."
      2.6 "74% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      1.5 "For 85%, the rooms looked old."
      2.8 "72% found problems with the furniture."
      1.6 "Air conditioning was criticized by 84%."
      2.6 "74% had problems with the shower."
      1.5 "85% criticized the small bathroom."
      1.5 "85% thought the tv was sub-standard."
      2.7 "73% said the bathroom was dirty."
      3.9 "61% were unsatisfied with the kitchenette."
    • 4.4 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 4.4 "Breakfast is below average."
    • 4.0 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 1.0 "Disappointing wellness & sports facilities."
      0.9 "91% didn't like the fitness area."
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    Overall rating

    7.2 Good
    Based on 3,582 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      8.5 "85% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
      7.6 "Easily accessible by car, said 76%."
      10.0 "Good access to the airport, said 100%."
    • 7.2 "Good service."
      7.4 "74% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      7.1 "71% were impressed by the valet service."
      7.8 "78% said the concierge service was amazing."
      8.2 "82% said the recreation staff was great."
    • 6.1 "Food is average."
      5.6 "Only 56% were satisfied with the menu."
    • 5.6 "Average value."
      5.2 "Breakfast prices were ok, according to 52%."
    • 5.0 "Rooms are ok."
      5.2 "Only 52% said rooms were big enough."
      5.9 "Only 59% said rooms were clean enough."
    • 4.5 "Breakfast is below average."
    • 4.3 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 3.8 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."
    • 0.9 "Disappointing wellness & sports facilities."
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    Overall rating

    7.1 Good
    Based on 2,416 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      7.5 "Easily accessible by car, said 75%."
      8.6 "86% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 7.1 "Good service."
      7.3 "73% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      7.1 "71% were impressed by the valet service."
      7.4 "74% said the concierge service was amazing."
      7.8 "Hotel security was great, thought 78%."
    • 6.3 "Food is average."
    • 6.0 "Average value."
      5.0 "Breakfast prices were ok, according to 50%."
    • 4.7 "Not very clean."
      4.8 "52% said rooms were dirty."
      4.5 "55% thought it was rather dirty."
      2.5 "75% said the bathroom was dirty."
    • 4.6 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      4.8 "52% said rooms were dirty."
      1.6 "For 84%, the rooms looked old."
      2.9 "71% found problems with the furniture."
      1.4 "Air conditioning was criticized by 86%."
      2.3 "77% had problems with the shower."
      1.3 "87% criticized the small bathroom."
      1.8 "82% thought the tv was sub-standard."
      2.5 "75% said the bathroom was dirty."
    • 4.2 "Breakfast is below average."
    • 4.2 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      5.0 "Only 50% thought, the hotel was luxurious."
    • 3.9 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    5.9 OK
    Based on 1,083 reviews
    • 9.3 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      9.7 "97% enjoyed the restaurants & bars nearby."
    • 6.8 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.9 "59% said the reception staff was ok."
      5.7 "Housekeeping was ok, according to 57%."
    • 6.3 "Food is average."
    • 4.8 "Not very clean."
      4.2 "58% thought it was rather dirty."
      2.6 "74% said the bathroom was dirty."
    • 4.7 "Breakfast is below average."
    • 4.5 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      1.5 "For 85%, the rooms looked old."
      1.6 "Air conditioning was criticized by 84%."
      1.6 "84% thought the tv was sub-standard."
      2.6 "74% said the bathroom was dirty."
      2.7 "73% had problems with the shower."
      1.4 "86% criticized the small bathroom."
    • 4.4 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 3.7 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      4.7 "53% criticized the plain hotel."
    View all review categories

    Overall rating

    7.0 Good
    Based on 1,249 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 6.7 "Service is ok."
      5.8 "58% said the reception staff was ok."
      6.2 "Housekeeping was ok, according to 62%."
    • 6.1 "Average value."
      5.3 "Breakfast prices were ok, according to 53%."
    • 6.1 "Food is average."
    • 4.6 "Rooms are not good."
      1.2 "88% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
      1.3 "For 87%, the rooms looked old."
      1.6 "Air conditioning was criticized by 84%."
      4.5 "55% were disappointed with the minibar."
      2.5 "75% had problems with the shower."
      1.5 "85% thought the tv was sub-standard."
      2.6 "74% said the bathroom was dirty."
      1.4 "86% criticized the small bathroom."
      3.9 "61% were unsatisfied with the kitchenette."
    • 4.5 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 4.3 "Breakfast is below average."
    • 2.8 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
    • 1.1 "Disappointing wellness & sports facilities."
      1.0 "90% didn't like the fitness area."
    View all review categories
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

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