Recent reviews
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5.7
The architecture was the primary reason I choose the Dana hotel. I could hear a party going on in the room across the hallway, obviously very annoying at 10:30pm when i'm trying to sleep. When I complained the desk staff responded by telling me the noise complaint policy and that it may take a while for them to deal with the noise since the "partiers" have rights too. They weren't apologizing and they treated me like I was being difficult. What is difficult about expecting a hotel room to be place suitable for sleep? It took them over 15 minutes and 2 trips to the lobby to make things right but only after the concierge stepped in to offer an apology and an upgraded room away from the noise. He was the only one that appeared to have any hospitality training. They should hire more employees like him. Ultimately Chicago has so many hotel options, I can't see a reason to stay at Dana again.
review from KAYAK -
7.1
Housekeeper she come by 8 am to wake up this is the only bed thing !!!
review from KAYAK -
8.0
Great valet peopl, n customer service .. tj was awesome help..
review from KAYAK -
10.0
Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party
review from KAYAK -
10.0
Staff was very nice and accommodating. The rooms were great and comfortable.
review from KAYAK -
10.0
The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.
review from KAYAK -
9.4
The location of this hotel is perfect. It's a few blocks away from the river, Michigan avenue, and the Lake. Our room was very chic. There are hardwood floors, a nice desk area, a large bathroom, and a balcony. The minibar and room service were appropriately priced. We also loved the doorman, TJ, he was always very friendly and had the best recommendations for places to go. Make sure to ask him if you need any assistance with activities or restaraunts. He was much better than the concierge inside the hotel. The only odd thing about the room is that the entire bathroom can be open to the bed. There is a curtain from the outside that only just covers it. The concierge at the hotel was also sub par. When I asked where to get sushi he suggested the hotel restaraunt and when I asked where to get bagels in the morning he suggested whole foods. I was unhappy with this service as a concierge because they should know the hot spots in the city.
review from KAYAK -
8.8
We checked into the hotel at about 8 in the evening the night befor, and the desk clerk at that time let us know if we needed a late check-out just let the front desk know.... In the morning around 1030am, we requested from a different desk clerk a later check out time of an hour ot so. The clerk at the desk was undeservedly rude to us in telling us no. There are many better ways to deliver a no to a paying guest.
review from KAYAK -
6.8
Nice front desk staff and security cool there it's a club inside Check in check out times You can hear everything in the hall not good Couldent use gym because of moving equipment Furniture wood and stuff getting old Saw noise complaints but there is a Club upstairs then walls
review from KAYAK -
10.0
Love the rooms and the views!
review from KAYAK -
10.0
Great room. Great location.
review from KAYAK -
6.5
I liked the room and the view I drove from Milwaukee to Chicago for the overnight stay me and my fiancee for her birthday and we were hoping to attend the lounge on the rooftop and was denied due to a dresscode we knew nothing about i feel if i paid my money and staying at the hotel i should've been able to attend or at least tell your customers ahead of time about dresscode unfair and drove to Chicago for nothing completely disappointed
review from KAYAK -
9.4
The hotel rooms were absolutely amazing
review from KAYAK -
9.1
The Hotel is amazing but while picking up my vehicle from the valet I noticed that it had been hit. The valet attempted to say that that was how the vehicle was when he got it. I was told by the head of security that it would be taken care of. As of a week later I have not heard from the hotel or the valet company
review from KAYAK -
5.1
Clean(when you can get them to clean the room), friendly staff(except when it comes to parking), mini-bar and snacks very reasonably priced with full bottles of wine as options, very cool and trendy night club on the roof, great location, - no room service - no movie purchase options - by 4-5pm I had to ask ever day to have room cleaned - Valet parking is $50 per night but if u walk to the lot they park your car at they only charge $30. Plus, all surrounding lots, less than a block away, charge between $25-30. When I brought up how they are overcharging for parking I was told to download an app and search for cheaper parking in the area....what service.....- shower had a glass wall that overlooked the room so anyone in your room can see you in the shower or on the toilet. there is a curtain but it barely covers the glass and it's on the room side meaning the person in the shower doesn't control the curtain. - shower glass wall leaked into the room. The carpet between the bed and the shower was soaked for my entire stay
review from KAYAK -
7.7
The rooms have style, the location was great, and the staff was nice. I feel like they need a regular maintenance schedule. The rubber strip had come off of the shower door so the bathroom would flood when I showered. The closet and bathroom share a door which squeaked really loudly when rolled from one side to the other. The toilet kept running, and the display in the elevators needed repair. The staff was responsive when I asked for things to be fixed but it would have been nice not to have to deal with it while on vacation. Not a great place for folks who don't do stairs well as the elevators don't go all the ground level (perhaps if you asked they might give a special key?).
review from KAYAK -
4.5
Great rooftop bar. The rooom had a door that wasn't sealed well so it was loud. The ceiling is cement so it made the room feel very cramped almost like being in a coffin. The staff was weird and looked like they were hired off the street. The locker room and work out room were poor. It's a weird place. Just had a bad vibe. And the hotel itself feels like a cheap conversion of an 80s built apartment building. Looks like they cut corners all over the place. I won't stay there again and probably won't use kayak again for hotels after my experience. They made it very clear that because I booked through a "3rd party" that they didn't accommodate my problem with the noise the same as if I booked through them.
review from KAYAK -
7.7
Bed comfort, location, value, staff courtesy and attitude. View from room was nice, if unspectacular. Room, especially near mirror and closet, was dark. Lighting in this area seemed more designed for style than function. Reservations service was poor in that they kept me waiting for over 20 minutes while I was trying to change rooms. In the end I had to hang up because I ran out of time.
review from KAYAK -
2.6
Poorly maintained, staff seems not to care. It's old, feels old and the staff simply does not care about whether guests come back or not. The grounds are lovely.
review from KAYAK -
5.3
The location was very convenient to get around the city, but the rest of the experience was lackluster at best. The room was poorly set up so that the shower (and everything else in the bathroom) was visible from the bed - making it nearly impossible to have any privacy considering the control of the curtain which covers the glass is left in the control of the person outside of the bathroom. We had also requested a quiet room, not located directly under the roofdeck club to be able to sleep in and relax while staying there. What we did not account for was the incredibly loud construction beginning before 8am on a Saturday directly above our room. When we contacted guest services to help resolve the issue, they were slow to respond and weren't as sympathetic / helpful as I would have imagined. At 12PM on Saturday, we were awoken by a large party on the floor above us with at least 20 people and loud music - this also took guest services a while to respond to. When we booked this room, we were thrilled to be staying in a hotel / spa for a relaxing weekend. It seemed the hotel was more of a party hotel than anything.
review from KAYAK
-
8.0
Great valet peopl, n customer service .. tj was awesome help..
review from KAYAK -
10.0
Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party
review from KAYAK -
10.0
Staff was very nice and accommodating. The rooms were great and comfortable.
review from KAYAK -
10.0
The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.
review from KAYAK -
9.4
The location of this hotel is perfect. It's a few blocks away from the river, Michigan avenue, and the Lake. Our room was very chic. There are hardwood floors, a nice desk area, a large bathroom, and a balcony. The minibar and room service were appropriately priced. We also loved the doorman, TJ, he was always very friendly and had the best recommendations for places to go. Make sure to ask him if you need any assistance with activities or restaraunts. He was much better than the concierge inside the hotel. The only odd thing about the room is that the entire bathroom can be open to the bed. There is a curtain from the outside that only just covers it. The concierge at the hotel was also sub par. When I asked where to get sushi he suggested the hotel restaraunt and when I asked where to get bagels in the morning he suggested whole foods. I was unhappy with this service as a concierge because they should know the hot spots in the city.
review from KAYAK -
8.8
We checked into the hotel at about 8 in the evening the night befor, and the desk clerk at that time let us know if we needed a late check-out just let the front desk know.... In the morning around 1030am, we requested from a different desk clerk a later check out time of an hour ot so. The clerk at the desk was undeservedly rude to us in telling us no. There are many better ways to deliver a no to a paying guest.
review from KAYAK -
10.0
Love the rooms and the views!
review from KAYAK -
10.0
Great room. Great location.
review from KAYAK -
9.4
The hotel rooms were absolutely amazing
review from KAYAK -
9.1
The Hotel is amazing but while picking up my vehicle from the valet I noticed that it had been hit. The valet attempted to say that that was how the vehicle was when he got it. I was told by the head of security that it would be taken care of. As of a week later I have not heard from the hotel or the valet company
review from KAYAK
-
7.1
Housekeeper she come by 8 am to wake up this is the only bed thing !!!
review from KAYAK -
6.8
Nice front desk staff and security cool there it's a club inside Check in check out times You can hear everything in the hall not good Couldent use gym because of moving equipment Furniture wood and stuff getting old Saw noise complaints but there is a Club upstairs then walls
review from KAYAK -
7.7
The rooms have style, the location was great, and the staff was nice. I feel like they need a regular maintenance schedule. The rubber strip had come off of the shower door so the bathroom would flood when I showered. The closet and bathroom share a door which squeaked really loudly when rolled from one side to the other. The toilet kept running, and the display in the elevators needed repair. The staff was responsive when I asked for things to be fixed but it would have been nice not to have to deal with it while on vacation. Not a great place for folks who don't do stairs well as the elevators don't go all the ground level (perhaps if you asked they might give a special key?).
review from KAYAK -
7.7
Bed comfort, location, value, staff courtesy and attitude. View from room was nice, if unspectacular. Room, especially near mirror and closet, was dark. Lighting in this area seemed more designed for style than function. Reservations service was poor in that they kept me waiting for over 20 minutes while I was trying to change rooms. In the end I had to hang up because I ran out of time.
review from KAYAK
-
5.7
The architecture was the primary reason I choose the Dana hotel. I could hear a party going on in the room across the hallway, obviously very annoying at 10:30pm when i'm trying to sleep. When I complained the desk staff responded by telling me the noise complaint policy and that it may take a while for them to deal with the noise since the "partiers" have rights too. They weren't apologizing and they treated me like I was being difficult. What is difficult about expecting a hotel room to be place suitable for sleep? It took them over 15 minutes and 2 trips to the lobby to make things right but only after the concierge stepped in to offer an apology and an upgraded room away from the noise. He was the only one that appeared to have any hospitality training. They should hire more employees like him. Ultimately Chicago has so many hotel options, I can't see a reason to stay at Dana again.
review from KAYAK -
6.5
I liked the room and the view I drove from Milwaukee to Chicago for the overnight stay me and my fiancee for her birthday and we were hoping to attend the lounge on the rooftop and was denied due to a dresscode we knew nothing about i feel if i paid my money and staying at the hotel i should've been able to attend or at least tell your customers ahead of time about dresscode unfair and drove to Chicago for nothing completely disappointed
review from KAYAK -
5.1
Clean(when you can get them to clean the room), friendly staff(except when it comes to parking), mini-bar and snacks very reasonably priced with full bottles of wine as options, very cool and trendy night club on the roof, great location, - no room service - no movie purchase options - by 4-5pm I had to ask ever day to have room cleaned - Valet parking is $50 per night but if u walk to the lot they park your car at they only charge $30. Plus, all surrounding lots, less than a block away, charge between $25-30. When I brought up how they are overcharging for parking I was told to download an app and search for cheaper parking in the area....what service.....- shower had a glass wall that overlooked the room so anyone in your room can see you in the shower or on the toilet. there is a curtain but it barely covers the glass and it's on the room side meaning the person in the shower doesn't control the curtain. - shower glass wall leaked into the room. The carpet between the bed and the shower was soaked for my entire stay
review from KAYAK -
4.5
Great rooftop bar. The rooom had a door that wasn't sealed well so it was loud. The ceiling is cement so it made the room feel very cramped almost like being in a coffin. The staff was weird and looked like they were hired off the street. The locker room and work out room were poor. It's a weird place. Just had a bad vibe. And the hotel itself feels like a cheap conversion of an 80s built apartment building. Looks like they cut corners all over the place. I won't stay there again and probably won't use kayak again for hotels after my experience. They made it very clear that because I booked through a "3rd party" that they didn't accommodate my problem with the noise the same as if I booked through them.
review from KAYAK -
2.6
Poorly maintained, staff seems not to care. It's old, feels old and the staff simply does not care about whether guests come back or not. The grounds are lovely.
review from KAYAK -
5.3
The location was very convenient to get around the city, but the rest of the experience was lackluster at best. The room was poorly set up so that the shower (and everything else in the bathroom) was visible from the bed - making it nearly impossible to have any privacy considering the control of the curtain which covers the glass is left in the control of the person outside of the bathroom. We had also requested a quiet room, not located directly under the roofdeck club to be able to sleep in and relax while staying there. What we did not account for was the incredibly loud construction beginning before 8am on a Saturday directly above our room. When we contacted guest services to help resolve the issue, they were slow to respond and weren't as sympathetic / helpful as I would have imagined. At 12PM on Saturday, we were awoken by a large party on the floor above us with at least 20 people and loud music - this also took guest services a while to respond to. When we booked this room, we were thrilled to be staying in a hotel / spa for a relaxing weekend. It seemed the hotel was more of a party hotel than anything.
review from KAYAK
