The location is perfect The restaurant and the lack of parking facilities
free WI-FI is very useful, central and quet location
location high cost
Service of the staff. The lady staff at the reception was very helpful and friendly.
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
Everything the breakfast it's not good, could be better!
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
Great Staff. Comfortable beds and very nice bathroom
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
Beautiful room, lovely presentation, very spacious
clean, professional staff
Close to railway, red DISTRICT,nice design Very used, spa under critic, expensive breakfast,
Staff were very helpfull Location is great
Staff was polite and helpful Spa access was nice Bed wasn't comfortable A bit rundown Didn't feel like a 4 star
the location of the hotel is very good the smoking room is very small room
A good hotel for businessman. The night receptionist was not clever enough to withdraw a block sum from my card , so a had to pay two times!!
Heater did not work.
The bed was very comfortable The bathroom was oddly designed, with the glass shower screen the same end as the towel holder and which was within the shower / bath enclosure, yet the shower intallation was in the middle of the long wall as opposed to the wall at the actual end of the bath, so the screen was pretty useless and towels coul get wet
The atmosphere of professionalism in combination with comfort.
very good location, walking distance from the main touristic objectives, but well served by public transport that you can access for free with the card the hotel provides - just in case you get too tired of walking; including free transport to and from the airport. very luxurious room with lots of nice touches and little extras to make you feel like a royal. we stayed at this hotel in the middle of november, so pretty cold outside, but my boyfriend found the room a bit too hot, despite putting the aircon at low temperature. it was almost as if the aircon was somehow set not to go lower than 20 degrees C or so. but for me it was perfect. also, for the price of the room I would have expected the breakfast to be included, but the luxurious feel of the room make it easier not to feel too upset about that.
the staff is very kind, very good location in the city center, late check out without extra charges
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
very central, nicely decorated very poor breakfast....
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
the traditional style the noise on the place
Location clean tranquile modern Close to train station helpfull staff No comments
It was very clean, nicely decorated, and the staff were nice and helpful. Quite good situation, close to one of the two main town centers. It would have been convenient to have some automatic means to lift the baggage up the first four steps to access the elevators. Also, at one time very loud noises frome some adjacent room were heard (a meeting room?) for quite some time.
elegant decor in the hotel lobby, close to the rail station, and good air conditioning. It location! Páquis an undesireable area of Geneva. Run-down, dirty, seedy place where prostitutes, drug dealers, and the homeless roam day and night. Overpriced rooms for the location and lack of facilites.
Clean and modern with friendly staff. Close proximity to railway station. Not sure if it's typical of Swiss hotels, but the lights in the room were incredibly dim, presumably for energy efficient purposes, but not much help when trying to read in bed!
The front desk folks were polite and helpful, the wifi worked great, the location couldn't be more convenient. N/A!
The staff was very helpful. They give you a free tram card for your entire stay, a map of the city and any recommendations you need. They were great. Elevators are tiny but that is not so important.
very close to the main train station,nice and clean,staff helpful we had requested for a double bed but we only got 2 single beds stuck together.we asked reception if we could have a double bed room as requested but receptionist said they dont have any doubles!The rate for the hotel was quite high considering there was no breakfast included,but hotels in geneva are expensive!
Clean, comfort, near station and Good staff at the reception. Noise from room servants at the morning.
The staff was excellent and very helpful. Mrs Giroldelli's service at the bar was very friendly and professional. We like everything and we will definately come back
Clost to train station, clean and price is reasonable
The hotel was well located, walking distance to the main train station, and close to lots of walking and tourist areas. They give you a free transit pass for all buses and trams, and the hotel steps from a tram station. Friendly and helpful staff. Clean and organized rooms. Location is also close to a local red light district, so some of the surrounding areas are a bit seedy, but seedy Geneva is a clean neighborhood in most other cities. Room climate control was not adjustable and room was just too hot in the winter.
It met all my needs
Warm and accommodating front desk personnels, feels like we were not in Geneva (you know how bad the service is around Geneve)
Clean and quiet hotel; food was good, small but cosy bar, friendly staff except for the breakfast crew. 35 SwFr for parking per night seems a bit steep! Swiss Brkfast staff were grouchy all three mornings.
The Hotel Staff was friendly no
Excellent and very comfortable rooms, excellent service
The location was great - right next to the train/bus/taxi station. For the price, this was a reasonable hotel. We asked for a load of laundry to be done and they did it promptly within a day. Charges for the luandry were high but not exorbitant. No room service available. No restuarant in the hotel.
We knew from the moment we entered the hotel, that we were going to enjoy our stay at Hotel N'vy. The staff were incredibly welcoming and made the check-in process as simple as possible. I loved the modern features of the room, from the lighting to the bathroom. We had a very well stocked mini bar full of good quality spirits, wine and soft drinks - as well as snacks. My sister and I both really enjoyed the buffet breakfast in the morning. I personally found the hotel to be great value for money for Geneva and is deserving of 5 stars. The overall ambiance of the hotel was lovely and I would definitely like to return.
the location and the view from the window
good value by Geneva standards and walking distance to lake,station, shops and restaurants. lounge and bar facilities were quite small.
When you click on the executive delux rooms pictures you see a very nice terrace that overlook Geneva Lake, makes you so excited to see the room. at the check-in they tell you we're sorry we just have two rooms that overlooks the lake and they are not available. try
Modern, clean room, freindly staff, very close to the town center. Parking expensive (chf 40/day), breakfast not included in the price
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
large, spacious room, beautiful hotel in a very central location,Excellent service
Location and Quality of the Restuarant View from the room
its a too expensive accomodation
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
Spacious rooms; nice decor; lots of thoughtful extras; staff very friendly.
The location was fantastic. The hotel really felt like home, really nicely decorated...I would return back.
The courtesy of the staff, the cleanliness of the establishment and the proximity to the city. We should have taken the street car free ride but didn't have enought time. I'm sure it would have been a wonderfull way to see the area. We could not understand if there was a kitchen at Kipling, why anyone would sign up for breakfast at 18Sf for a coffee and croissant and how the afternoon cocktail hour worked. Was there a restaurant at Kipling? The three restaurants for which we were given discount tickets may very well have been overpriced. We only went to one. It was over-priced and under-staffed. We thought Portobello would be some of the same and didn't care to go for the yodeling at dinner in the Swiss restaurant.
Confortable, good price for Geneve hotel standard usually expensive expensive brekfast for what offers
The quality and style of furnishing was excellent as we're all of the staff with whom we had the pleasure to meet.
very friendly and helpful reception staff - excellent location - the room was a little stuff y - the Air conditioning isn't very good
It's a very good choice for a city trip. We stayed for 1 night in the end of our travel before coming back home. It was pleasure to stay at Kipling Manotel.The hotel is near the station. It has very nice design and very nice personal. The room has a kettle. Everything was OK.
Comfort, location (close to transport links, and railway station). Quiet room. Although location is good it is in a rather run down area.
free WLAN & public transportation pass included
The room was very nice, lovely decorated and very comfortable.
free internet access included / very nice decoration
Courtesy and assistance extended by all members of staff -- especially by those at the concierge desk Small closets, limited drawer space, wallpaper separating from wall. This gives the room a somewhat shabby appearance
Ample room and large, well equipped bathroom with tub and shower stall; nice piano bar; concierge very pleasant and helpful. Great location. Food and service in main diningroom was not up to par for such a nice hotel.
Watching the view from the hotel, onto Lake Geneva, the food, the chocolates and the tv in the bathroom.
Staff very helpful. Excellent restaurant. Facilities generally very good with a first class situation on the waterfront in Geneva. My first night coincided with a disco on the 5th floor. It was noisy and intrusive and out of place in a 5* hotel. The management dealt with my concern admirably, including a subsequent discussion with the General Manager who was genuinely concerned.
Very expensive. Small room. Old model of the bad. Very expensive room service. Very bad and expensive internet connection - moonzon. Refund of the deposit was after four weeks.
location, room, bathroom
Luxury hotel without the sometimes overwhelwing fuss - excellent, discreet, service, pleasant and friendly staff. Godd facilities. Great location. We had a great break.
Rooms are very small
Proximity for shopping
Very excellent location. staff are great. No swimming pool.
The room was excellent! Hotel is situated a little bit far from the main shopping street
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again
The hotel room was very beautiful and the staff always wanted to attend to our every need.
quality of service
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
nice room parking is very ecpensive 40 frank per night
very very splendid hotel !!!
service room service
The pool and related facilities were very good
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
Restaurants and Business services
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
Breakfast. All was so fresh and very tasty! NO
The concierge gave false/conflicting answers/suggestions most of the time.
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
the rooms that the breakfast not incloded with the price of the money
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
Nice furniture, quiet. Very small room.
Charme, rooms and staff
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
amazing service .. excellent location .. staff were extremely friendly loved everything
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
Good Location, could walk from train station and very near to the Lake and all the attractions
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
the room ,thier customer experince nothing
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
great location small beds!! but I guess this is the standard in europe
The hotel was setup like a Swiss Lodge, we arrived to a plate of fruit and bottle of wine which was fantastic, accompanied by the Geneva travel card which made our day perfect. Comfortable bed, clean room. Fantastic hotel. I didn't like Geneva, but thats not this hotels fault.
The location was great and the staff was polite. We were resting on our first day only to have another guest come into our room. The front desk accidentally assigned another guest to our room. Thank goodness we were in our room. I sure the man was honest but we didn't like that someone could just come in.
near the lake and cleaning no
We had a large and well-appointed room in a hotel quite near to the centre of Geneva. Good and free wifi, bathroom with a bathtub (not just a shower). Good value for Geneva. The lighting in the room is too dim to read in bed. I would suggest investing in some higher-wattage light bulbs. The reception advised us that the Seleve cable car would be open but it was not, so we wasted a trip. And the lobby really does smell of cheese (but not the room).
Very friendlly staff and nice hotel also close to the lake and so quite
Very nice decoration.... Great location The restaurant in the Hotel is just great. Thank you for everything..
Friendliness of staff, quality of room and cleanliness. Value for central location. Shower hose was leaking. Very small lift. Handrails on main stair were inadequate for 'senior' citizens. Poor sound proofing of door between rooms.
Ready for early check-in, which was not expected by us Very helpful staff at the front desk Comfortable enough Close to things to see and do Safe neighborhood Breakfast too expensive, but plenty of other places available
Great Hotel, nice rooms, nice location. Very clean Yes the loby smells cheese :) Not the rooms
location is very close to everything Staff unfriendly
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
services like the spa and free internet, location in the city, nice room, friendly staff
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
The staff was incredibly nice! I've been upgraded which is always pleasing.
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
Friendly and smiling personel at the reception ready to help you .
Location, room size Service at the breakfast could be improved
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
The location, friendliness and superb help and response of the staff
staff support, care of the gustes cooling system (there is no Air condition)
Location and friendliness nein
The sfuff was not very helpful or nice. Also the location of the hotel is not that great-not very pleasant part of the city. On the other hand the hotel was clean, the room small but cosy. Location and personal.
Confortable bed, free wi-fi Small Room,
Helpful reception staff and staff at the buffet. The furnishing of the rooms is modern. Shame about the location. Several things - the walls of the rooms are paper thin, and so you can hear your neighbours conversation and everything else! I also I did not like the location and the difficulty in entering the hotel, especially at night. It should be clearly indicated on the website that the hotel is in the red light district, that it is difficult to access the hotel entrance due to the crowds of people hanging outside drinking, smoking etc. Not suitable for female travellers or families at all! I checked out after one night. The second room I was given
The hotel was ok and in a good cenral position near to shops and restaurants and the station Hotel in red light district and this was very obvious. Also the bar staff were a bit slick in terms of wrong change etc. passed off as a mistake.
Breakfast was really good; room and hotel were very clean; lots of hot water, bed and pillow were comfortable; friendly and helpful staff. Condition of paint and plaster work in shower was not perfect and one assumes that daily showering will create more damage. This might be something that the hotel should address
Clean, good gym, breakfast with good coffee, close to train and bus stop Street noise a bit much on Friday night, need to fix so key card gives access to gym
The Windsor Hotel is located within walking distance of Cornavin (train station) , the bus station and easy walking distance to the lake. The hotel, having a modern minimalist, design was clean and comfortable. While the room was small it was adequate for our visit. Breakfast was fine with fresh fruit, cheeses, meat, hard boiled eggs and a variety of breads. Staff was friendly and helpful with suggestions of activities in the off season, when tours are not operating. The exercise room was large and well equipped for a hotel of its size. This hotel is one the edge of the Red Light District, however we were not bothered by people on the streets.If one is strictly English speaking, there were no English TV stations subscribed such as BBC news. The in room amenities were scarce, while we had a coffee machine, there were no cups, nor coffee. Our room had no desk or table.
Access to the spa/gym and delicious continental breakfast included Wireless access was through an unsecured server with an expired security certificate---I connected anyway because I had to work, but it made me nervous.
Fittness and Sauna are very good Too small rooms, small Breakfast buffet (i.e. missing Nature yogurt), Sauna was broken (not more than 60°C)
Excellent hotel None
Friendly People, good internet Shower broken, very small shower/toilet location, little offer on tv,
noisy traffic, electricity was off for 50 minutes one night (just our room), room was 2 single beds not a double as originally booked.
Staff were efficient, friendly and helpful
friendly staff and multilangual Bathroom is a little small
All the staff were good and the the male manager/proprieter was exceptionally helpful and freindly. I felt very welcome at the hotel and will certainly stay there again when next I visut Geneva No
Location, location, location Better furniture
Quite inexpensive by Geneve standards, nice breakfast included, very good location.Will surely repeat this hotel.
Clean room, good bed, good location, not too expensive Window right next to multiple street intersection , noisy all the time, window noise control need to be better.
Good central location. Clean. Very friendly and helpful staff.
Price is good for a central Geneva hotel. Ambience was quirky (good) and in general the stay was good. No. However, the hotel is on a busy intersection so earplugs might be useful.
Some rooms are small
A nice, older hotel, conveniently located. Beds were comfortable, air conditioning was good. Front desk staff was very friendly. Staff was receptive to finding an acceptable room and exchanging when we were not happy with the assigned room double bed. Rooms very small. Wallpaper had handprints on one wall, but possibly this occurred when paper was hung. Retrofitted shower glass on tub allowed water to flood the bathroom.
The closeness to everything. The river view also. Their attitude the first day, but after that the front desk was fine.
Well located in the city and we were upgraded to a room with a lovely lake view. The bed was very comfortable and the room size was generous. Would have been really nice to have an English speaking movie option.
It was a great location The staff weren't as helpful compared to other 4 star standards. If I was to recommend the hotel, I would recommend a larger room, not a single room, as it wasn't that comfortable or easy to work in.
Thought the location and amenities were fantastic. I did feel at times the staff at reception really let the hotel down. I found them to be quite moody. The doormen were excellent. I didn't any of the food and beverage facilities.
location, good views, staff excellent no
Stuff, athmosphere and locations are the main reason to stay in the hotel. In the non-smoking room at night was strong smell of smoking from another room
I like their staff, they are very helpful and I like the location of the hotel.
the view Internet conexion
Convenient location right opposite the railway station. Clean spacious room and the free Wi-Fi access
Good, clean hotel and very close to geneva main railway station.
The cleanliness of the room. The very poor breakfast and service at breakfast.