Guest reviews
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All reviews
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Overall rating
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8.5 "Great service."9.1 "91% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." 8.1 "81% wereimpressed by the valet service ." 8.0 "Hotel security was great , thought 80%." 10.0 "100% said therecreation staff was great ." -
8.2 "Very nice wellness & sports facilities."9.5 "
top-notch fitness area , thought 95%." -
8.2 "Location is great."9.2 "92%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Business sites within easy reach , said 100%." 9.9 "99%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." -
7.3 "Tasty food."9.2 "92%
loved the menu selection ." 8.8 "Beef and steak dishes were excellent , according to 88%." 8.0 "80%enjoyed the snacks that were offered." -
7.1 "Good cleanliness."8.0 "80% thought
it was clean ." 10.0 "Clean pool , said 100%." -
6.6 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." 5.5 "Only 55% thought theshower was ok ." 5.0 "Only 50% thought thefurniture was functional ." 5.0 "Only 50% said therooms were modern ." -
6.4 "Average comfort."5.2 "For only 52%, the
noise level was all right ." -
6.3 "Average amenities."6.4 "64% thought the
building was acceptable ." 5.9 "59% considered thelobby entrance to be so-so ." 5.0 "50% said thearchitecture was not spectacular ." -
4.7 "Internet is poor."2.8 "72% said the
wifi quality was bad ." -
4.4 "Value below average."2.7 "The
price was too high for 73%."
Overall rating
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8.3 "Location is great."9.2 "92%
liked the proximity to shopping ." 9.9 "99%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.1 "Very nice wellness & sports facilities."9.6 "
top-notch fitness area , thought 96%." -
8.0 "Great service."9.1 "91% found the
staff to be very friendly ." 8.1 "81% thought theservice was very professional ." 7.1 "71% said thereception staff was great ." 8.1 "81% wereimpressed by the valet service ." -
6.5 "Vibe was decent."6.3 "63% considered the
lobby entrance to be so-so ." 6.8 "Only 68% thought, thehotel was stylish ." -
6.3 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
6.2 "Breakfast is mediocre."
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6.1 "Average amenities."6.1 "61% thought the
building was acceptable ." 6.3 "63% considered thelobby entrance to be so-so ." -
6.0 "Average comfort."
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4.9 "Internet is poor."3.0 "70% said the
wifi quality was bad ." -
4.5 "Value below average."
Overall rating
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8.5 "Great service."9.0 "90% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
8.3 "Very nice wellness & sports facilities."
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7.8 "Good location."
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7.1 "Tasty food."
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6.8 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." -
6.3 "Breakfast is mediocre."
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5.9 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ." -
5.8 "Average amenities."5.9 "59% thought the
building was acceptable ." -
4.8 "Internet is poor."3.0 "70% said the
wifi quality was bad ." -
4.2 "Value below average."
Overall rating
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8.4 "Great service."8.7 "87% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." -
8.0 "Location is great."
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7.2 "Good cleanliness."7.0 "70% said
rooms were clean ." -
6.7 "Food is average."
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6.5 "Rooms are ok."5.5 "Only 55% thought the
shower was ok ." -
6.3 "Average amenities."6.4 "64% thought the
building was acceptable ." 5.9 "59% considered thelobby entrance to be so-so ." -
6.2 "Average comfort."
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4.5 "Internet is poor."2.7 "73% said the
wifi quality was bad ." -
4.3 "Value below average."
Overall rating
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8.4 "Great service."
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8.2 "Location is great."
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7.2 "Good cleanliness."
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6.6 "Average amenities."6.6 "66% thought the
building was acceptable ." -
6.5 "Rooms are ok."
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6.2 "Breakfast is mediocre."
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6.1 "Average comfort."
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4.1 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.2review from
Location No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
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5.7review from
The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful. We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
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10.0review from
Staff was excellent and very helpful Parking prices
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6.5review from
We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
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8.0review from
Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
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8.0review from
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful. For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
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10.0review from
They upgraded us for free since it was our anniversary which was so gracious and nice!
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6.5review from
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
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8.0review from
The beds! No rooftop access.
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7.1review from
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable! Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
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9.1review from
Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby. The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
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10.0review from
Very Clean
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6.8review from
Shula's Steakhouse The evening before checkout, I decided to go through all of my accounts and count my money (as I do every evening before going to bed). When I checked the account linked to the debit card that was used to book my room, I noticed several hundred dollars worth of charges (one of which was exactly $300 even). Altogether, I was charged approximately $800 more than what the room costs for the weekend. Such a minuscule theft for the amount of business they've now lost-all of my employees are strictly forbidden to stay at any Westin hotel for as long as I live and my friends/family members will be strongly encouraged to stay elsewhere as well.
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8.0review from
Staff was friendly, fitness facility was very nice Hotel was dated and not as clean as I would have liked
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10.0review from
I've stayed in downtown Indy quite a bit, and the Westin is by far my favorite of the nice hotels I've stayed at. They consistently do things better than other hotels, and I am often caught off guard by all the little amenities they offer. I couldn't find the pool. There's no clear indication/direction. If you've stayed at this Westin, you know what I'm talking about.
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7.7review from
The hotel room was very clean and nice. The bed was comfortable and the location is great. The room wasn't ready, the floor level was incorrect, and the courtesy call to tell us when our room was ready, never happened. I could of missed my event that I came into town for, if I didn't take my luggage back to my car and not wait around on the room to be ready. The whole lobby was full of unhappy customers.
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8.8review from
Bed was very comfortable...but not enough pillows Found Bed bug in my bedding not on top of bed but under the comforter...television was too small to be seen from far side of the king size bed ....feng shui not good ....sofa perpendicular to media so only could be used to pile coats and luggage on. Heat kicked on and off incessantly and had to adjust the volume on the tv to compensate too loud or not loud enough. Overall ...do not feel like it was worth the money..have had better ammenities in Choice Hotels for half the price....bigger tv ...placed centrally in the room ....bigger fridge AND a microwave and continental breakfast buffet.
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7.1review from
The bed The room
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7.0review from
Bed was great. Dirty room, bathroom.
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5.3review from
Location NO EASY CHAIR OR RECLINER IN ROOM. ONLY A BED AND A DESK CHAIR
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10.0review from
Staff was excellent and very helpful Parking prices
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8.0review from
Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
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8.0review from
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful. For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
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10.0review from
They upgraded us for free since it was our anniversary which was so gracious and nice!
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8.0review from
The beds! No rooftop access.
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9.1review from
Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby. The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
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10.0review from
Very Clean
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8.0review from
Staff was friendly, fitness facility was very nice Hotel was dated and not as clean as I would have liked
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10.0review from
I've stayed in downtown Indy quite a bit, and the Westin is by far my favorite of the nice hotels I've stayed at. They consistently do things better than other hotels, and I am often caught off guard by all the little amenities they offer. I couldn't find the pool. There's no clear indication/direction. If you've stayed at this Westin, you know what I'm talking about.
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8.8review from
Bed was very comfortable...but not enough pillows Found Bed bug in my bedding not on top of bed but under the comforter...television was too small to be seen from far side of the king size bed ....feng shui not good ....sofa perpendicular to media so only could be used to pile coats and luggage on. Heat kicked on and off incessantly and had to adjust the volume on the tv to compensate too loud or not loud enough. Overall ...do not feel like it was worth the money..have had better ammenities in Choice Hotels for half the price....bigger tv ...placed centrally in the room ....bigger fridge AND a microwave and continental breakfast buffet.
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7.1review from
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable! Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
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6.8review from
Shula's Steakhouse The evening before checkout, I decided to go through all of my accounts and count my money (as I do every evening before going to bed). When I checked the account linked to the debit card that was used to book my room, I noticed several hundred dollars worth of charges (one of which was exactly $300 even). Altogether, I was charged approximately $800 more than what the room costs for the weekend. Such a minuscule theft for the amount of business they've now lost-all of my employees are strictly forbidden to stay at any Westin hotel for as long as I live and my friends/family members will be strongly encouraged to stay elsewhere as well.
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7.7review from
The hotel room was very clean and nice. The bed was comfortable and the location is great. The room wasn't ready, the floor level was incorrect, and the courtesy call to tell us when our room was ready, never happened. I could of missed my event that I came into town for, if I didn't take my luggage back to my car and not wait around on the room to be ready. The whole lobby was full of unhappy customers.
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7.1review from
The bed The room
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7.0review from
Bed was great. Dirty room, bathroom.
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4.2review from
Location No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
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5.7review from
The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful. We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
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6.5review from
We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
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6.5review from
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
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5.3review from
Location NO EASY CHAIR OR RECLINER IN ROOM. ONLY A BED AND A DESK CHAIR
