Recent reviews
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7.7
Loved the beds, and the rooms That it took over 2 hours to check in. That the great pool, was wall to wall people, so really hard to enjoy. Smelled of weed when we got off the elevators.
review from KAYAK -
5.1
The crab legs. The line to check in was 2 hours long. The car was damaged in the parking garage. WiFi was not secure. Pay $5:00 to use the coffee maker. Restaurants all cost more than they were worth. Management seemed indifferent to all customers. Never even heard anybody win on the slot machines. Our room needed a rug doctor. The only guests that smiled were shooting cocaine.
review from KAYAK -
2.8
Horrible customer service. Someone walked in my room while I was getting dressed. They then deactivated my key and I was locked out of my room. They then said I didn't have a reservation when my belongings were still in the room. It was a nightmare.
review from KAYAK -
8.8
I've always stayed further north and this is the first time at Mandalay Bay. I was lucky to be on a high floor overlooking the strip. The service was great and staff helpful. The Michael Jackson show was one of the best I've ever seen. My room did not smell of smoke. The casino smelled of smoke no matter where you were. The location was a few miles from the center.
review from KAYAK -
8.8
Friendly staff Resort Fee's
review from KAYAK -
10.0
Pools atmosphere cleanliness views Hidden fees I did not expect High price of food each time
review from KAYAK -
10.0
Quiet, nice staff Expensive sundries in the convenience store, but that's vegas
review from KAYAK -
9.7
Loved the well appointed room and our fabulous view of the strip. Really comfortable beds and lovely sheets and pillows. Staff was friendly and room service was surprisingly quick - especially for super bowl weekend. We had a problem with the water at first- it was scaldingly hot and we couldn't take a shower. Engineer had to come and run all the hot water out of cold line in the tub. Then we could shower- with the tub still running! next day it worked and then it happened again- but we now knew how to get it to work. Apparently the whole bottom half of hotel was affected. The gym didn't have any weights under 10 lbs. gym could definitely be improved a bit. All pools were closed. Guess cuz it's February. Don't know if there were any hot tub options.
review from KAYAK -
10.0
Great room. Clean and gorgeous contemporary decor. Very helpful staff. $5 for a tiny box of Cheezits at the gift shop. Also, spending almost $4 for a bag of M&Ms. They should at least put prices on the items so it's not a big surprise when you are already at the register.
review from KAYAK -
2.0
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there
review from KAYAK -
8.8
I liked how the restaurants were in the same area, so you don't have to walk from one part of the casino to the other when looking for one to eat at. I didn't like that there was a fee for late check out.
review from KAYAK -
7.7
The only real negative experience we had at the hotel is the room was not clean upon check-in. I'm assuming the long blond hair was left from the previous guest. If your concerned about the distance to other parts of the strip, you can take the free tram to the Luxor/Excalibur and walk to the Monte Carlo and take another free tram to the Vdara which sits behind the Bellagio (center strip). You can also walk across the bridge from the Excalibur to the MGM and take the $$ monorail further down the strip.
review from KAYAK -
5.1
Nothing in particular Booked and prepaid for 2 rooms, but hotel could only find 1 room when I checked in, they promised to fix the problem. But I was still charged for another room when checking out, in addition, my credit card was charged for more than $600 for items I didn't recognize. I was told the charges would be canceled and refunded, but it's really a frustrating experience!
review from KAYAK -
10.0
Nice hotel to stay
review from KAYAK -
8.0
Room was nice and staff were helpful. Room was cold, and even after setting up the thermostat, the bathroom remained freezing.
review from KAYAK -
5.1
Our rooms at the Delano were nice and clean After me and my family ate at the Mandalay Bay Breakfast Buffet we got really bad food poisoning from the Spinach in our omelets, we were in ER to rehydrate and are still sick to this day, That is the only thing that my father and I ate that was alike and we were tested for food poisoning and yes that is what we had and the only place we ate in 24 hours prior to sickness :(
review from KAYAK -
8.5
All staff we felt with were all friendly and professional. Our room was excellent! Did not like the younger dance music constantly playing in casino music giving it a night club vibe the whole time.. Also buffet food wasn't that great.
review from KAYAK -
6.2
Clean rooms hotel was nice . I was charge nearly double what the room cost and there is no explanation.. there are so manny hidden fees so read the find print. It's far on the strip so a lot of walking will be involved if you want to go to another hotel
review from KAYAK -
2.0
The rooms were dirty. As soon as we walked in we notices a large urin stain on the bathroom floor. They charge you for every little thing. Like parking per day. If you want to pay for every little thing, and stay in dirty, stained rooms then this place is for you.
review from KAYAK -
4.0
Not much, clean beds, I booked a suite, payed for a suite, and when I got to the check in desk I was told I got a run of the mill room. Funny I said I payed an extra $80 a day (2) days for a suite... the receptionist laughed and said "no, run of the mill only". I showed her my receipt and it stated the price and type of room 1 king suite. Instead I got a double full standard room. I don't mind, just wanted what I payed for or a reimbursement of some sort.
review from KAYAK -
6.0
The lighted mirror in my bathroom clicked loudly when turned on and forced me to change rooms 2x only to end up in same original room after I finally clarified noise source. Lost 2+ hours sleep the first night over it
review from KAYAK -
6.8
Clean, comfortable rooms with excellent views and convenient access to the strip and surrounding interstates. We were lucky they didn't charge us to breath the oxygen in the hotel these days. From parking, to ridiculous fees to every little thing in the room now costing money to use, I was scared to roll a piece of toilet paper off for fear it's show up on my final bill.
review from KAYAK -
6.5
Location Over priced meals and drinks with Sub par customer service. The resort charges are excessive.
review from KAYAK -
7.4
Bedroom was great The $33 resort fee is beyond ridiculous. We waited 15 minutes to drop off our car at Valet and then another 15 minutes to check-in at 9pm on a Tuesday night.
review from KAYAK -
6.2
Nothing Valet is charging $18 and the wait to get your car into valet is one hour.. To get the car out of valet is another hour. Terrible if you are paying for valet...
review from KAYAK -
6.5
The rooms are neat and clean, staff is really helpful. The rooms are not sound proof, i could hear people in the lobby easily, the cleaning staff was talking out in the lobby very loud which disrupted my sleep twice, there were too many kids playing around, jumping. I could also hear the tv sound from next room.
review from KAYAK -
7.7
We love the Hotel installations, the pool/beach area is lovely but the chairs are placed too close together that people can't hardly walk around. The room was immaculate , our room keeper was great! The smoothies stand by the Gym and Spa is a great option for people that like to exercise and eat light in the morning. We found ridiculous the charge for the coffee in the room when most hotels have it as a complimentary room amenity and all the extra fees and charges for every service.
review from KAYAK -
4.5
The carpet left a black residue on my feet. Hotel over priced. The flavored water in the lobby
review from KAYAK -
5.1
Beautiful hotel, great atmosphere The room was dirty. The bed was made haphazardly, there was large pieces of paper(?) on the floor and the bathtub had visible dirt. We stayed in a suite and didn't feel like we got our money's worth. The furniture was old and stained and put together awkwardly. The hotel is nice, but I don't think the suite is worth it..
review from KAYAK -
4.0
The valet and bell service very good. Check in was good. Restaurants had good food and service. My room was never serviced and the sheets had lint and hair in them. Room was nice but had only one chair. The smoke and the fragrance bothered my lungs after the first day.
review from KAYAK -
3.6
Really- nothing. Except the shark aquarium. Omg. It was $450 a night and I've been in nicer holiday inns. The room was shitty and small- everything was old and looked it, if not actually damaged. (Ie one tv was broken, the other turned on but got not channels). The interior was cheaply and badly decorated about a 10 years ago. The bath tub and sink were dirty, and there was blond hair in my bed (mines black). Room service was appalling- all 3 times. They took literally hours to bring it, then twice brought cold food, and once brought the wrong food. They said they be back with my order, and when I called 2hrs later and explained- the managers respond was "Ewww. Jeeze." And i had to wait 45 minutes out front in 108• heat for a cab with apx 20 other peopke, because the guys that deal with that were busy. It was just totally unacceptable on every level.
review from KAYAK
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8.8
I've always stayed further north and this is the first time at Mandalay Bay. I was lucky to be on a high floor overlooking the strip. The service was great and staff helpful. The Michael Jackson show was one of the best I've ever seen. My room did not smell of smoke. The casino smelled of smoke no matter where you were. The location was a few miles from the center.
review from KAYAK -
8.8
Friendly staff Resort Fee's
review from KAYAK -
10.0
Pools atmosphere cleanliness views Hidden fees I did not expect High price of food each time
review from KAYAK -
10.0
Quiet, nice staff Expensive sundries in the convenience store, but that's vegas
review from KAYAK -
9.7
Loved the well appointed room and our fabulous view of the strip. Really comfortable beds and lovely sheets and pillows. Staff was friendly and room service was surprisingly quick - especially for super bowl weekend. We had a problem with the water at first- it was scaldingly hot and we couldn't take a shower. Engineer had to come and run all the hot water out of cold line in the tub. Then we could shower- with the tub still running! next day it worked and then it happened again- but we now knew how to get it to work. Apparently the whole bottom half of hotel was affected. The gym didn't have any weights under 10 lbs. gym could definitely be improved a bit. All pools were closed. Guess cuz it's February. Don't know if there were any hot tub options.
review from KAYAK -
10.0
Great room. Clean and gorgeous contemporary decor. Very helpful staff. $5 for a tiny box of Cheezits at the gift shop. Also, spending almost $4 for a bag of M&Ms. They should at least put prices on the items so it's not a big surprise when you are already at the register.
review from KAYAK -
8.8
I liked how the restaurants were in the same area, so you don't have to walk from one part of the casino to the other when looking for one to eat at. I didn't like that there was a fee for late check out.
review from KAYAK -
10.0
Nice hotel to stay
review from KAYAK -
8.0
Room was nice and staff were helpful. Room was cold, and even after setting up the thermostat, the bathroom remained freezing.
review from KAYAK -
8.5
All staff we felt with were all friendly and professional. Our room was excellent! Did not like the younger dance music constantly playing in casino music giving it a night club vibe the whole time.. Also buffet food wasn't that great.
review from KAYAK
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7.7
Loved the beds, and the rooms That it took over 2 hours to check in. That the great pool, was wall to wall people, so really hard to enjoy. Smelled of weed when we got off the elevators.
review from KAYAK -
7.7
The only real negative experience we had at the hotel is the room was not clean upon check-in. I'm assuming the long blond hair was left from the previous guest. If your concerned about the distance to other parts of the strip, you can take the free tram to the Luxor/Excalibur and walk to the Monte Carlo and take another free tram to the Vdara which sits behind the Bellagio (center strip). You can also walk across the bridge from the Excalibur to the MGM and take the $$ monorail further down the strip.
review from KAYAK -
6.8
Clean, comfortable rooms with excellent views and convenient access to the strip and surrounding interstates. We were lucky they didn't charge us to breath the oxygen in the hotel these days. From parking, to ridiculous fees to every little thing in the room now costing money to use, I was scared to roll a piece of toilet paper off for fear it's show up on my final bill.
review from KAYAK -
7.4
Bedroom was great The $33 resort fee is beyond ridiculous. We waited 15 minutes to drop off our car at Valet and then another 15 minutes to check-in at 9pm on a Tuesday night.
review from KAYAK -
7.7
We love the Hotel installations, the pool/beach area is lovely but the chairs are placed too close together that people can't hardly walk around. The room was immaculate , our room keeper was great! The smoothies stand by the Gym and Spa is a great option for people that like to exercise and eat light in the morning. We found ridiculous the charge for the coffee in the room when most hotels have it as a complimentary room amenity and all the extra fees and charges for every service.
review from KAYAK
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5.1
The crab legs. The line to check in was 2 hours long. The car was damaged in the parking garage. WiFi was not secure. Pay $5:00 to use the coffee maker. Restaurants all cost more than they were worth. Management seemed indifferent to all customers. Never even heard anybody win on the slot machines. Our room needed a rug doctor. The only guests that smiled were shooting cocaine.
review from KAYAK -
2.8
Horrible customer service. Someone walked in my room while I was getting dressed. They then deactivated my key and I was locked out of my room. They then said I didn't have a reservation when my belongings were still in the room. It was a nightmare.
review from KAYAK -
2.0
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there
review from KAYAK -
5.1
Nothing in particular Booked and prepaid for 2 rooms, but hotel could only find 1 room when I checked in, they promised to fix the problem. But I was still charged for another room when checking out, in addition, my credit card was charged for more than $600 for items I didn't recognize. I was told the charges would be canceled and refunded, but it's really a frustrating experience!
review from KAYAK -
5.1
Our rooms at the Delano were nice and clean After me and my family ate at the Mandalay Bay Breakfast Buffet we got really bad food poisoning from the Spinach in our omelets, we were in ER to rehydrate and are still sick to this day, That is the only thing that my father and I ate that was alike and we were tested for food poisoning and yes that is what we had and the only place we ate in 24 hours prior to sickness :(
review from KAYAK -
6.2
Clean rooms hotel was nice . I was charge nearly double what the room cost and there is no explanation.. there are so manny hidden fees so read the find print. It's far on the strip so a lot of walking will be involved if you want to go to another hotel
review from KAYAK -
2.0
The rooms were dirty. As soon as we walked in we notices a large urin stain on the bathroom floor. They charge you for every little thing. Like parking per day. If you want to pay for every little thing, and stay in dirty, stained rooms then this place is for you.
review from KAYAK -
4.0
Not much, clean beds, I booked a suite, payed for a suite, and when I got to the check in desk I was told I got a run of the mill room. Funny I said I payed an extra $80 a day (2) days for a suite... the receptionist laughed and said "no, run of the mill only". I showed her my receipt and it stated the price and type of room 1 king suite. Instead I got a double full standard room. I don't mind, just wanted what I payed for or a reimbursement of some sort.
review from KAYAK -
6.0
The lighted mirror in my bathroom clicked loudly when turned on and forced me to change rooms 2x only to end up in same original room after I finally clarified noise source. Lost 2+ hours sleep the first night over it
review from KAYAK -
6.5
Location Over priced meals and drinks with Sub par customer service. The resort charges are excessive.
review from KAYAK -
6.2
Nothing Valet is charging $18 and the wait to get your car into valet is one hour.. To get the car out of valet is another hour. Terrible if you are paying for valet...
review from KAYAK -
6.5
The rooms are neat and clean, staff is really helpful. The rooms are not sound proof, i could hear people in the lobby easily, the cleaning staff was talking out in the lobby very loud which disrupted my sleep twice, there were too many kids playing around, jumping. I could also hear the tv sound from next room.
review from KAYAK -
4.5
The carpet left a black residue on my feet. Hotel over priced. The flavored water in the lobby
review from KAYAK -
5.1
Beautiful hotel, great atmosphere The room was dirty. The bed was made haphazardly, there was large pieces of paper(?) on the floor and the bathtub had visible dirt. We stayed in a suite and didn't feel like we got our money's worth. The furniture was old and stained and put together awkwardly. The hotel is nice, but I don't think the suite is worth it..
review from KAYAK -
4.0
The valet and bell service very good. Check in was good. Restaurants had good food and service. My room was never serviced and the sheets had lint and hair in them. Room was nice but had only one chair. The smoke and the fragrance bothered my lungs after the first day.
review from KAYAK -
3.6
Really- nothing. Except the shark aquarium. Omg. It was $450 a night and I've been in nicer holiday inns. The room was shitty and small- everything was old and looked it, if not actually damaged. (Ie one tv was broken, the other turned on but got not channels). The interior was cheaply and badly decorated about a 10 years ago. The bath tub and sink were dirty, and there was blond hair in my bed (mines black). Room service was appalling- all 3 times. They took literally hours to bring it, then twice brought cold food, and once brought the wrong food. They said they be back with my order, and when I called 2hrs later and explained- the managers respond was "Ewww. Jeeze." And i had to wait 45 minutes out front in 108• heat for a cab with apx 20 other peopke, because the guys that deal with that were busy. It was just totally unacceptable on every level.
review from KAYAK
