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The room was smaller than implied on website
we could benifit from an extraordinary promotion from your site...otherwise we find the hotel would on the expensive side even with all what it offers...
Good location and very nice bar. Bistro is a good option if you do not want to walk into the City. Not the cheapest option in Lille (but you do get what you pay for). Traditional room we had was also pretty small.
Great welcome, excellent decor, comfort etc and a great restaurant
The large central atrium and general design and style. No
It is nicely designed, the setting and bar area is very relaxing. Nice & quiet location. Room confort was not exactly what I have expected (e.g. in order to switch off the lights, you have to get up from your bed!!). Very limited selection of English speaking TV channels. The language skills of the staff is also not sufficient for such a deluxe rated hotel!!
The rooms were very good, comfortable and quiet. I would like to stay there again. My husband suffered from backache just the evening before we had to leave to Paris to catch the plane. At the reception I asked a desk clerk if it was possible to stay a little bit longer than check out time. He offered us to keep the room one hour longer than check out time but he also said he would charge the room if we decided to stay longer than the given time. For us, it would had been a great help to have the room for two hours rather than just for one hour. In a five star hotel, which was definitely not overbooked, it should be all right to keep the room a little bit longer because of illness (because of backache it was very painful to sit in the foyer and wait for the taxi).
Interesting decor Delicious lunch Think it would be a good idea to extend the menu, so that lunch and dinner not the same on the same day
Comfortable, well run, helpful professional staff Car parking not the easiest
A very stylish hotel and a beautiful building. Comfortable beds and Clarins products in the bathroom! Breakfast was a fairly small choice considering its a 5*
visit the town
Very friendly and helpful staff who went out of their way to provide information. I stayed in room 316. Comfortable. However, the shower was really terrible. The thermostat was so bad that I was either frozen or scalded.
The reception staff as well as the bar staff were friendly & helpful.
City centre location.
Reasonable value and location Rooms very small, no space to open two sets of luggage in a twin room!
Very little....... the room was clearly only designed to take two beds and would have been cramped at that, it wasvery small. When we booked a 3 bedded room we expected to have a room suitable for such a use The clear misuse use of a 2 bedded room for 3 bed use, this was a mis-representation of what was originally offered, we therefore only stayed one night instead of two. We would not recommend this hotel for these reasons to anyone else
Hotel is old and needs to be renovated!!!!
When we discussed our concerns re over the quality of services the staff we dealt with were very u.derstanding but in the absence of the manager on the night and again the next morning ,were unable to confirm a refund for the one night of the stay The quality of the room was extremely poor, bed uncomfortable, bathroom poor, room overlooked a rubbish tip. There was no evidence of the good French cooking one hears of as our food wa still frozen solid when it was served We were booked to stay for 3 nights but checked out after one, sadly we could not get away quick enough
clean rooms, quiet for sleeping but rooms were quiet small the breakfast room had 2 coffee machines but only 1 worked so there was a lineup, then the the working one quit working
Car Park entrance / exit very tight with a large car
The bathtub was huge and deep. I was in town for sports and it was nice to be able to take a bath after a long day on the field. The bed was also very fluffy and comfortable. The location was perfect and the staff were all incredibly helpful as well. Room service was very limited and not very good quality. The bar downstairs can get very loud which makes it tough to sleep if you're there over the weekend. The climate control in the room was locked and the set temperature was a bit too high for my tastes. The rooms are also quite small.
Right in the middle of the city. Perfect for a weekend break!
On arrival the hotel looked strange and when you climbed a set of stairs the reception area was small but the room was very comfortable and quite sizable plus the hotel was well placed for sightseeing, restaurants and shopping
It was very clean and in the very city centre No lift and a lot of stairs, not really practical for heavy luggage.
The rooms on the lower floor can be noisy
Good location, close to Rail Stations, which was essential to me wasn't really easy to find it from the first time. Numbers of buildings in Lille are rarely seen and hotel is situated a bit aside of the street. So the main thing is to find KOOKAI shop and hotel is just on the right next to it.
The hotel is newly-renovated - very stylishly - and the superior double room that I had was large and comfortable and overlooked the street leading to Place du Rihour. The hotel's location is fantastic - easy walking distance from the main train and local metro stations and to key sights. Generally, the staff were friendly and helpful, especially the young woman on reception and the housekeeper. The only aspect about my stay that I didn't like was the noise made by the delivery/cleaning trucks that started to arrive in the normally pedestrian-only streets between 6 and 7 am.
friendly and helpfull staff, flexibility of timetable no elevator, no hangers for towels
central location, nicely renovated, nice "salle de séjour" rooms are rather small, but with modern equipment, air-conditioning is used for heating (which worked fine in the room I had)
Very friendly and helpful staff, excellent location. We stayed in the privileged room no 104. As we investigated next day, it was the only room from the Privileged range on the 1st floor that had ridiculously small bathroom. "Small" is actually a massive understatement - the layout was awkward and one needed to do some gimnastics to pass the sink to get to the toilet. Once in place the sink could be used as a head support... Additionally there was a bad smell from drains in the room. This room 104 shouldn't be classed as Privileged. If we were placed in one of the other Privileged rooms with normal bathroom I would give the room high grade.
Small, clean hotel in the centre of the city!!!! In tha bathroom there were now hangers to hang on towels etc ...
The price of the room was very cheap, good location and had free WiFi
Convenient location for the centre of town. Buffet breakfasts were very good with plenty of choice. Staff were friendly and helpful
The breakfast was good. Opening up the bed and discovering that the sheets were not clean is not the most exciting thing
Good location, friendly staff, big rooms, nice tv, wifi in the corridor - everything that you need for several nights' stay if wifi was in the room it would be better..but at least it's available in general) the sheets were sort of old and the cover on the bed wasn't that clean
Got a good night's sleep Accommodation was very basic indeed
Location is great, can't beat that.
very central, clean and good value for money the light in the room could be of a more cosy kind
its location room too small and uncomfortable