Guest reviews
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All reviews
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Couples
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Families
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Solo
Overall rating
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9.7 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." -
8.5 "Great service."9.4 "94% found the
staff to be very friendly ." 7.5 "75% thought theservice was very professional ." -
8.3 "Vibe was good."10.0 "100% said it was a
stylish hotel ." 9.3 "93%enjoyed the friendly atmosphere ." 9.4 "94% thought thehotel was luxurious ." -
7.6 "Nice rooms."8.9 "89% thought the
view was good ." 7.3 "73% said thebeds were comfortable ." 8.3 "83% thoughtrooms were spacious ." 8.3 "83%enjoyed the furniture ." 8.3 "83% liked thebig bathroom ." -
7.5 "Good amenities."7.7 "77% thought the
building was wonderful ." 10.0 "100% thought thearchitecture was beautiful ." 8.6 "86% found thegrounds to be nice ." -
5.6 "Average cleanliness."5.8 "Only 58% said
rooms were clean enough ." 6.8 "68% thought thecleanliness of the hotel was average ." -
5.5 "Pool is mediocre."
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4.7 "Breakfast is below average."3.1 "69% said the
breakfast was too expensive ." -
3.8 "Internet is poor."2.1 "79% thought it was
overpriced ." -
3.6 "Value below average."2.1 "79% thought it was
overpriced ." 3.1 "69% said thebreakfast was too expensive ."
Overall rating
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9.7 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
8.7 "Great service."9.5 "95% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." -
7.6 "Nice rooms."8.9 "89% thought the
view was good ." 7.5 "75% said thebeds were comfortable ." 8.3 "83%enjoyed the furniture ." 8.5 "85% thoughtrooms were spacious ." -
5.8 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
5.1 "Breakfast is mediocre."
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5.1 "Sufficient wellness & sports facilities."
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5.1 "Pool is mediocre."
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3.7 "Internet is poor."2.4 "76% thought it was
overpriced ." -
3.6 "Value below average."2.4 "76% thought it was
overpriced ."
Overall rating
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9.7 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
8.5 "Great service."9.0 "90% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
7.7 "Nice rooms."8.7 "87% thought the
view was good ." 8.2 "82% thoughtrooms were spacious ." -
5.8 "Sufficient wellness & sports facilities."
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5.6 "Pool is mediocre."
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4.1 "Breakfast is below average."
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3.9 "Internet is poor."2.2 "78% thought it was
overpriced ." -
3.8 "Value below average."2.2 "78% thought it was
overpriced ."
Overall rating
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8.0 "Great service."
Overall rating
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9.6 "Terrific location."
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8.6 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.4 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
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5.7review from
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
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7.3review from
I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
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5.7review from
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
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8.0review from
close to all the things London has to offer spa pool and surrounds should be renovated
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8.0review from
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
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8.0review from
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.
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4.8review from
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
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6.8review from
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
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6.0review from
It was very peacefull great place to relax no
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5.2review from
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
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10.0review from
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
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8.0review from
close to all the things London has to offer spa pool and surrounds should be renovated
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8.0review from
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
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8.0review from
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.
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7.3review from
I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
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6.8review from
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
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5.7review from
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
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5.7review from
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
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4.8review from
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
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6.0review from
It was very peacefull great place to relax no
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5.2review from
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
