Recent reviews
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10.0
The staff was very welcoming and even gave our son a cute little teddy bear. We used to live very close to the hotel and enjoyed being within walking distance of our favourite part of London. The hotel also gives access to a great gym! Must go to restaurants in the area are Tommi's Burger Joint for a great burger Providores + Tapa Room for the best granola and fruit in the world, Chiltern Firehouse for Rosé (and everything else) and Il Baretto for a great Italian dinner. Thank you, we will definitely be back.
review from KAYAK -
6.0
Clean, modern design and very nicely furnished room Front desk understaffed so can be hard to get anyone to solve a problem (eg our heating was too high and phone just rang and rang at 2am when I called for help). Didn't get much sleep that night.
review from KAYAK -
7.7
Quality of service and location
review from KAYAK -
5.2
Firstly, the room we initially had, 553, was very small and cold. The first night the heater rattled constantly and wasn't functioning. The following morning, we contacted the Guest Relations manager, Barbara. She first sent up a maintenance man, who checked it and said 'That's as good as it gets. He was not understanding of the situation, but Barbara knew the heater was faulty and changed us to room 342. This room was much brighter. However, it was tiny, and we couldn't have breakfast in the room , as there was only one table, with no room for a 2nd tray. The very attentive waiter told me the hotel has no room service trolleys. Shameful. When we paid our bill, the receptionist took £150 off the total bill.. A very poor experience all round
review from KAYAK -
8.0
It was very comfortable, good bed, very good breakfast buffet and friendly staff. I would have preferred a bath tub instead of a shower :)
review from KAYAK -
6.3
The room was comfortable,the hotel facilities were good,in all we liked everything about the place No complaints
review from KAYAK -
7.2
location
review from KAYAK -
8.0
Beautifully decorated room, amazing fitness facility, lovely staff None
review from KAYAK -
7.2
The pool, jacuzzi and sauna area was spot on. The bar was very modern with a relaxed atmosphere serving all the usual drinks and good range of cocktails. Breakfast was top, but did cost almost £20. Perfect location for a weekend in London with most places we visited being within 20 minutes whether by tube, foot or rikshaw. The rooms, depite being very modern and well presented, are a bit on the small side. Also, a cup of tea cost £9!!!
review from KAYAK -
8.0
We loved the fact that the staff wanted to please and were interested in our stay, it made it an even more memorable experience.
review from KAYAK -
6.0
Friendly staff. Warm face towels on arrival at receiption was a nice touch. Modern, clean, everything in working order. Expensive breakfast
review from KAYAK
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10.0
The staff was very welcoming and even gave our son a cute little teddy bear. We used to live very close to the hotel and enjoyed being within walking distance of our favourite part of London. The hotel also gives access to a great gym! Must go to restaurants in the area are Tommi's Burger Joint for a great burger Providores + Tapa Room for the best granola and fruit in the world, Chiltern Firehouse for Rosé (and everything else) and Il Baretto for a great Italian dinner. Thank you, we will definitely be back.
review from KAYAK -
8.0
It was very comfortable, good bed, very good breakfast buffet and friendly staff. I would have preferred a bath tub instead of a shower :)
review from KAYAK -
8.0
Beautifully decorated room, amazing fitness facility, lovely staff None
review from KAYAK -
8.0
We loved the fact that the staff wanted to please and were interested in our stay, it made it an even more memorable experience.
review from KAYAK
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7.7
Quality of service and location
review from KAYAK -
7.2
location
review from KAYAK -
7.2
The pool, jacuzzi and sauna area was spot on. The bar was very modern with a relaxed atmosphere serving all the usual drinks and good range of cocktails. Breakfast was top, but did cost almost £20. Perfect location for a weekend in London with most places we visited being within 20 minutes whether by tube, foot or rikshaw. The rooms, depite being very modern and well presented, are a bit on the small side. Also, a cup of tea cost £9!!!
review from KAYAK
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6.0
Clean, modern design and very nicely furnished room Front desk understaffed so can be hard to get anyone to solve a problem (eg our heating was too high and phone just rang and rang at 2am when I called for help). Didn't get much sleep that night.
review from KAYAK -
5.2
Firstly, the room we initially had, 553, was very small and cold. The first night the heater rattled constantly and wasn't functioning. The following morning, we contacted the Guest Relations manager, Barbara. She first sent up a maintenance man, who checked it and said 'That's as good as it gets. He was not understanding of the situation, but Barbara knew the heater was faulty and changed us to room 342. This room was much brighter. However, it was tiny, and we couldn't have breakfast in the room , as there was only one table, with no room for a 2nd tray. The very attentive waiter told me the hotel has no room service trolleys. Shameful. When we paid our bill, the receptionist took £150 off the total bill.. A very poor experience all round
review from KAYAK -
6.3
The room was comfortable,the hotel facilities were good,in all we liked everything about the place No complaints
review from KAYAK -
6.0
Friendly staff. Warm face towels on arrival at receiption was a nice touch. Modern, clean, everything in working order. Expensive breakfast
review from KAYAK
