Would you like to save as your currency permanently or for this visit only?
I liked the view. The location was good. Most of the staff was unfriendly. There was little or no hot water in the room. There were loud bands most of the night. When we checked in we did not receive any maps or help about the area. The staff spoke very little English. We regret going there.
The staff is their biggest asset for sure. Well the loud speaker for the pool activities was a little overboard.
I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun! Very loud. Under construction?? Can hear everything.
They are always cleaning! Necessary when you are right on the beach, but still impressive. Constant sweeping. The A/C worked well in my room, but not in my friends' room. Although the beds were hard, they managed to be very comfortable for me. Several English tv channels. It is right on the beach! Nice to be able to just walk right there and also to have the view. NOISY! I had a room overlooking the pool, but also the beach. My room had very little insulation from the noise on the beach (bands) or down below (poolside entertainment) OR next door (through the adjoining door). In fact, every afternoon, my room also smelled like frying food from the pool restaurant. The sounds of the waves in the middle of the night were very strong, too! I also went to perhaps the best quality restaurant there (La Concha) and had a delicious meal, which I then vomited up a few hours later. I was surprised that, as careful as I was about eating only trustworthy places and foods, that cooked fish, vegetables and rice would finally get me. Towel service was spotty. They would come get the dirty towels early in the day and not clean the room until late afternoon, so if you needed a shower mid-day, you might have been without a towel. I rarely was provided with hand towels and washcloths both. They try very hard to get you to buy a timeshare. No desire, with an experience like this.
Great view and huge room . We got a free upgrade. Beautiful grounds and pool. $10 charge for Wi-Fi is outrageous. Constant bidding for tips.
Location away from the most populous areas. Better than average rooms. Same menu buffet items day after day.
Location: - Right at the water with a sandy beach. - Rooms with ocean view are available at an affordable rate. - Next to Joe's Oyster Bar - a great beach club / bar for late night dancing and fun - Close to old Mazatlan (short cab ride or nice walk on the beach) Nothing - I thought it was a great hotel
Hotel location is good, close to shopping mall in the tourist area. non confortable beds, towels, sheets and pillows very old and smells to humidity. Bad service in check in. General room conditions are less than expected. Internet access is not good and very expensive as well.