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i liked the staff. very polite and accommodating the pool was filthy. the guests were dirty. elevators leaked water from ceiling. it was busy and not very private. the ocean had lots of dangerous waves and jelly fish. food was mediocre. there was construction going on and it was very loud!!!! could not sleep in! it is far from the city.
I liked the view. The location was good. Most of the staff was unfriendly. There was little or no hot water in the room. There were loud bands most of the night. When we checked in we did not receive any maps or help about the area. The staff spoke very little English. We regret going there.
The staff is their biggest asset for sure. Well the loud speaker for the pool activities was a little overboard.
They are always cleaning! Necessary when you are right on the beach, but still impressive. Constant sweeping. The A/C worked well in my room, but not in my friends' room. Although the beds were hard, they managed to be very comfortable for me. Several English tv channels. It is right on the beach! Nice to be able to just walk right there and also to have the view. NOISY! I had a room overlooking the pool, but also the beach. My room had very little insulation from the noise on the beach (bands) or down below (poolside entertainment) OR next door (through the adjoining door). In fact, every afternoon, my room also smelled like frying food from the pool restaurant. The sounds of the waves in the middle of the night were very strong, too! I also went to perhaps the best quality restaurant there (La Concha) and had a delicious meal, which I then vomited up a few hours later. I was surprised that, as careful as I was about eating only trustworthy places and foods, that cooked fish, vegetables and rice would finally get me. Towel service was spotty. They would come get the dirty towels early in the day and not clean the room until late afternoon, so if you needed a shower mid-day, you might have been without a towel. I rarely was provided with hand towels and washcloths both. They try very hard to get you to buy a timeshare. No desire, with an experience like this.
I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun! Very loud. Under construction?? Can hear everything.
Great view and huge room . We got a free upgrade. Beautiful grounds and pool. $10 charge for Wi-Fi is outrageous. Constant bidding for tips.
Location away from the most populous areas. Better than average rooms. Same menu buffet items day after day.
The room and rest of facilty was very nice You needed to go elsewhere to access a viable beach
Great resort facilities, but a 90 min. time share intro turned into 3 plus hours! Mazetlan and the surrounding area are interesting, so the 45 min. ride into the historic center of town is a bit of a pain. If you're looking for an all inclusive veg-out resort it's fine.
By the beachfront in a clean beautiful site Close to restaurants and bars,they also have sport activities They have all inclusive and none inclusive and for what I paid it was expensive non all inclusive. They charge $ 15.00 dollars to use their W F. Per day.
Love this place! Great beach, good location right in the golden zone, and hotel has and old world Spanish feel. Will be coming back here for sure!
Es muy molesto tanto vendedor en la playa.
Everyone was super nice great service it was totally worth it. Wifi was the only problem. It was terrible.
Location: - Right at the water with a sandy beach. - Rooms with ocean view are available at an affordable rate. - Next to Joe's Oyster Bar - a great beach club / bar for late night dancing and fun - Close to old Mazatlan (short cab ride or nice walk on the beach) Nothing - I thought it was a great hotel
Hotel location is good, close to shopping mall in the tourist area. non confortable beds, towels, sheets and pillows very old and smells to humidity. Bad service in check in. General room conditions are less than expected. Internet access is not good and very expensive as well.
The villas are very nice and clean. Very friendly staff. Wonderful sunsets and good food and service at the restaurant. We`ll be back next year for sure.
We were looking for a relaxing, mini-getaway that was easy, inexpensive and low-key. We found it in Mazatlan and at El Rancho. The property is a little older and the years are starting to show, but the rooms are clean and spacious. We had some issues (needing to get the A/C turned on, lighting the pilots of the stove, unclogging a shower, etc.), but the front desk was very helpful and took care of our requests immediately. Even though there were just two of us, we liked that the villa had two bedrooms and two bathrooms. And, we liked the 'feel' of two floors. It felt more like a home. Having a full kitchen was helpful - we ate breakfast in every day. The hotel is a bit far from the 'heart' of things, but the buses and pulmonias are very accessible, easy to use, and cheap! We had no problem getting into the city whenever we wanted - about 15 minutes to the Golden Zone and 30 minutes to downtown. Although there isn't a lot around in the area of the hotel, and at meal times this was a bit...
We enjoyed a clean beach, polite/respectful vendors, a friendly staff, and were delighted at how easy it was to travel to & from the downtown area while staying at El Rancho. Sunsets were wonderful! The landscaping is beautiful and the ocean within steps. Mornings were the best!\nThe beds were HARD, we had ants in both bathrooms, the kitchen was sparsely equipped, the cupboards and stove greasy, there was no dishwasher or dishwashing materials, we did not have a microwave for the first half of our stay, we had no heat or air conditioning in the room (and at times would have used them), TV was geared to Spanish speaking folks with no world news available, the pool was beautiful but not heated and not used, the hot tubs were luke-warm and used by everyone so the water was dingy and sandy and bubbly with bleach-smelling chemicals, and finally El Rancho would not pick us up from the airport when we arrived.\nWe were disappointed, but made the best of our accommodations. The staff were ...
Ive been at El Rancho with my wife and kids. \nI spent wonderful time with them there. \nThe service on the beach is excellent.\nThe villas are HUGE!!! i was expecting to get a normal suite with 2 bedtoom but .. what a sorprise it's a full condo. I guess that about the 1100 sq ft it's true.. i felt like at home.. my satellite tv, my living room, dining room with my wife and kids. My son George enjoyed so much our stay. We rent a Poolside villa.. and it has been just perfect because i just that to open my living room door (which is actually a wonderful window) and then we jump in the water. I falled inlove with my wife again.. very romantic. And that about the priveate beach is also true..\naah the pool is warmed up.. during the nights is delicious to get a drink and stay until late. \n\nThanks villas El Rancho!!
I had wonderful time at El Rancho Beach Resort...the concept is really focus on relaxing and enjoy the nature.. they have exclusive beach.. perfect for privacy and safe.
I suspect they post their own good reviews given the complaints constantly shared around the pool and environs by guests. The staff is nice, the location is nice but the units are moldy and bug ridden. They screwed up our reservation and charged so much more than expected, then demanded all our identification: passport, driver's license, and then they wanted credit card information. They wouldn't check us out until all the dishes and silverware were counted, after we had put up with the ants and cockroaches. Horrible place.
My wife and i have been in Mazatlan for several times. For this last trip we decided to try a different hotel and we simply loved it!!! Our children had so much fun there. The hotel is located in a secluded area, very private.. we felt so good and secure about our children playing on the beach, because we were almost the only people there.. the staff was very friendly and helpful.\n\nWe went there to celebrate Valentines with our twins.. and we definitely will come back.\n\nThe villa is very spacious, two floors, complete kitchen, all you might need you will find it in your villa. Breakfast just in our garden, with the oceanfront view.. amazing.\n\n
Great place, stayed oceanfront, really was oceanfront, about 20 steps to beach.\nRestauant okay but not great.\n\nIf you stayed here and did not like it, you have a problem and wouldn't like it anywhere.\n\nTIP: Go downtown to the OLAS ALTAS STEAKHOUSE (next to the shrimp bucket) for a wonderful steak.
This place was amazing. Quiet, peaceful, warm people, great beach. Not the feel of a hotel, more like home. We enjoyed ourselves so much and would go back in a heartbeat.