Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
7.7
Room's view was gorgeous. Tiki bar and pool were hopping and service was attentive. Beds were fulls and not queens so me, my wife and daughter were cramped. We were told facilities and services were 24 hours but pool area was a dark ghost town after 9 pm while neighboring hotels were jumping. $37 a day for parking was very high.
review from KAYAK -
10.0
Everything Nothing
review from KAYAK -
9.4
My stay at the Palms Resort felt like being in paradise! All services and facilities were exceptional. The check in [front desk] staff was not the friendliest. The staff person told me that my reservations were made by HotelBeds and that the room preference was not guaranteed when reservations were made through 3rd party sites. I asked to speak with a manager and was told that the person was on a short break. The manager never spoke to me, however I was given the double room per the reservation.
review from KAYAK -
9.7
It was quiet & tranquil. Enjoyed watching the few wedding ceremonies. Hotel staff cordial & efficient. Breakfast by the pool was enjoyable. Size of hotel just right cozy & understated rooms were comfortable we had small size rooms when we arrived & when we requested larger rooms they accommodated us. Would recommended to our friends. Cannot recall that there was anything we did not like about the service or the hotel.
review from KAYAK -
6.8
Close to the beach and spa is nice. The rooms are cramped but nicely furnished. I am an experienced business and leisure traveler. I've stayed at over 250 hotels all over the world and I have never experienced such poor customer service from the front lobby employees. They seemed to purposely not want to accommodate any request. I would never want to stay here again even though I liked other aspects of the hotel.
review from KAYAK -
7.1
I adored the pool and beach area.... Just spectacular! Very relaxing! The rooms were nice. However, the first room they put us in smelled of mildew. Then they said they didn't have any other rooms to move is to. When I started freaking out, they found us a new room that was much better. Everything else was amazing! Great spa! Overall I would stay again!
review from KAYAK -
5.7
Nice place with excellent happy hour. Front desk service was very poor, I was kept waiting at time of my check-out while the front desk manager( never acknowledging my presence) was talking to a couple at great length about the best restaurants in town and other possible points of interest, all the while the concierge sitting at her desk directly behind us had nothing to do, finally after about ten minutes another front desk manager came out to assist me. I also did not like the $19 " hotel fee" for pool towels I did not ask for or use! When I politely asked to have the charge removed I was gruffly told "No". All the above left a bad taste in my mouth as I departed on what otherwise was an overall positive experience.
review from KAYAK -
8.0
The hotel was beautiful. The grounds lovely and the complimentary chair massage a plus. I didn't like the 19 dollar daily fee tacked on to your bill.
review from KAYAK -
9.6
Great location, beautiful grounds, great food! A little pricey, but everything is in Miami Beach
review from KAYAK
-
10.0
Everything Nothing
review from KAYAK -
9.4
My stay at the Palms Resort felt like being in paradise! All services and facilities were exceptional. The check in [front desk] staff was not the friendliest. The staff person told me that my reservations were made by HotelBeds and that the room preference was not guaranteed when reservations were made through 3rd party sites. I asked to speak with a manager and was told that the person was on a short break. The manager never spoke to me, however I was given the double room per the reservation.
review from KAYAK -
9.7
It was quiet & tranquil. Enjoyed watching the few wedding ceremonies. Hotel staff cordial & efficient. Breakfast by the pool was enjoyable. Size of hotel just right cozy & understated rooms were comfortable we had small size rooms when we arrived & when we requested larger rooms they accommodated us. Would recommended to our friends. Cannot recall that there was anything we did not like about the service or the hotel.
review from KAYAK -
8.0
The hotel was beautiful. The grounds lovely and the complimentary chair massage a plus. I didn't like the 19 dollar daily fee tacked on to your bill.
review from KAYAK -
9.6
Great location, beautiful grounds, great food! A little pricey, but everything is in Miami Beach
review from KAYAK
-
7.7
Room's view was gorgeous. Tiki bar and pool were hopping and service was attentive. Beds were fulls and not queens so me, my wife and daughter were cramped. We were told facilities and services were 24 hours but pool area was a dark ghost town after 9 pm while neighboring hotels were jumping. $37 a day for parking was very high.
review from KAYAK -
6.8
Close to the beach and spa is nice. The rooms are cramped but nicely furnished. I am an experienced business and leisure traveler. I've stayed at over 250 hotels all over the world and I have never experienced such poor customer service from the front lobby employees. They seemed to purposely not want to accommodate any request. I would never want to stay here again even though I liked other aspects of the hotel.
review from KAYAK -
7.1
I adored the pool and beach area.... Just spectacular! Very relaxing! The rooms were nice. However, the first room they put us in smelled of mildew. Then they said they didn't have any other rooms to move is to. When I started freaking out, they found us a new room that was much better. Everything else was amazing! Great spa! Overall I would stay again!
review from KAYAK
