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The hotel had a garage for my car. The "non-smoking" room had a lingering smoke smell. The complimentary breakfast was not that good - particularly the watered down juices.
gut beds Hotel garage to expensive 35,- € 1 night
kindness of staff the rooms are old, the furniture and carpets are old. It needs renovation.
The relationship with the hotel staff was excellent, they were very helpful whenever needed. The price range of the hotel is a little bit expensive in my opinions.
Perfect location incentral area.Modern,quality decor and fittings,efficient and friendly staff.
staff very polite and helpful
housekeeping twice a day, very nice and clean room and bathroom one of the stuff members was not so welcoming..
All was good Staff room Location,the price is maybe a little high,,,,
Location, staff extremely helpful, breakfast, room accomondations. The only item was that they wanted to charge me for ice bucket and glasses when I picked them up at the bar as instructed. When I complained the front desk discussed with management and took the charge off the bill.
no hassels, everything was nice and clean
The location is excellent: we walked to all main attractions and to train to Malpensa airport. Personnel is extremely friendly. Breakfast buffet was good, with live music on Sunday. The room was a good size and calm, with a very modern bathroom. We would go back any time.
This hotel offers nicely decorated rooms which are large by Italian standards. Its location, virtually behind the Scala, is perfect. Fairlly bad smell near the elevators on the ground floor. Attentiveness of breakfast room staff could improve.
Interier, design Toiletry Set (shampoo, lotion ...)
outstanding room interior. you feel like in opera house. advance twin option is extremely amazing with two floors and stylization for the opera balcony. BRAVO. liked everything.
The luxury of the rooms and the servise Nothing
I liked the desing of the hotel - its so modern, and the large room with opera wallpapers was amazing. The staff is extremely helpful! And also breakfast was really good. The bathroom was quite strange: too large but not convinient. U dont have even a glass to put ur toothbrush. Also hotel is too modern and sometimes i needed extra explanation how to use facilities in the room. Unfortunately there were no info list in the room.
ABSOLUTELY NOTHING Mold in room, blood stain on bathroom floor, broken shower, dirty furniture, noisy room and ridiculous staff.
Breakfast and gym All was good
Great location, very nice neighborhood. Sometimes staff was especially nice and helpful (e.g. loaning me a personal charger, comping some internet charges). Room was not huge but comfortable and clean. Room rate was very reasonable for the location and hotel. Overall I would stay here again. Some odd policies. If someone from the hotel is reading this I would say - please stop trying to "nickel and dime" your customers. The internet was 10 euros/day - but you had to get new codes every day (super annoying) and they charged you by device. I am traveling for business and had 4 devices I needed codes for (phone, personal iPad, work iPad, work laptop). Paying by each is outrageous, especially when its standard for internet to work for at least 3 devices. This is not 2002 guys. Also had a strange incident trying to borrow a fork and knife. I had gone to the grocery to get some fruit because I was feeling a little gross due to overload of pasta and meat the last week. They tried to charge me to borrow a fork and knife. I couldn't believe it. I have done this dozens of times at other hotels.
Very helpful, friendly English-speaking staff. Clean rooms, modern finishes, easy walking distances to most everything. Quiet. If you're looking for a spot with a buzzing lobby and lots of folks coming and going, this is NOT your spot -- it's a very boutique hotel, with a very small lobby that's hidden away on a side street (but very, very close to one of the main avenues). As a product of the building's location, the room was rather dark, with a lighting system that took no less than 15 minutes to figure out, and all the windows faced into narrow courtyards, so it didn't feel as airy as in some of the photos. The shower was separated from the rest of the room, behind only a glass door, so keep in mind that if you are sharing the room, it should be with someone you're comfortable with!
Location was great and the staff were excellent. I thought breakfast would be included but I had to pay extra! No robes in room which I would have expected
Good location. Staff at the desk were rude and deliberately misled us by showing us two rooms to choose from (huge differences) and then we were asked to pay an additional 30 Euros. Breakfast was a waste of money.
the location is excellent We found it too expensive
The situation of the hotel is very good, it was the main choise for me The hotel needs some rebuilds: new pipes in the bathroom( so the water can easily flow), soundproof windows( so guess wont be forced to hear the garbage truck during the night and cars passing), and also the walls should be less thick, so guests wont be forced to hear the couple next door.
The hotel is close to a metro station and to the main atractions of the city center. The staff were very nice and helpfull. The room was comfortable. The TV was really small. Everytime someone flushed the toiled in the neighbor room we could hear the noise as it was inside our room. It was a little bit annoying.
Breakfast is not well prepared , bread is to hard to eat Wifi is not free City tax is more than its hotel value Single room is too small Some bathrooms also very small There is no twins rooms at all The location of the hotel is hard to find
central ,Duomo toilet
Central. Walking distance to castelli Sforzesco and Duomo. Staff were very helpful and friendly.
it is close to the shopping ara and sightseen places smoky room, shabby, old, dirty
Good service, reasonable price, close to the Duomo Center & quite a cosy room.
It was very convenience for everything (shopping, restaurant, tour meeting place....). Hotel stuff was very friendly. Little bit close to the street (street noise)
hotel stuff was very respectful and helpfull..also the location was perfect for us. old design and need to repair the showers
The charming staff was very friendly and offered advice on what to see and where to eat. The beds are tolarable, not very comfortable.
Location, staff. Nothing, everything was ok.
The web site said that there's a shuttle to the Malpensa airport, however, it was 90 euros and not for free as I expected,
Location was perfect as a base to see the city Mattress was too hard
The manager of hotel has recommended the best restaurant which is in 15 minutes
I liked the location of the hotel as it was very close to the city center. Nothing in particular.
location near Cadorna station, where malpensa express train arrives from the airport overestimated 3 star hotel, poor breakfast, small room and especially bathroom
Very comfortable hotel, very good breakfast, well located at walking distance from Duomo. Excellent value for money. The parking is rather expensive compared to the hotel price, and around 5-10 minutes walking. But one can understand it when you are in the center of Milan.
Location, stuff and atmosphere very good and a nice room with a balcon full of flowers. That's it!
Location close to Cadorna station, where Malpensa express train stops. Within a walking distance to alla Scalla and Duomo. Breakfast was good. Room was large and convenient. Some of the front desk staff were unpleasant and uninviting, may be just having a bad day - but why does it have to be one of my worse expereinces during 2 weeks in Italy? It is not an expectation, but it would have been nice if somebody at the hotel made me aware of the time change of one hour, because I missed my flight leaving from this hotel for that reason
Hotel had old world charm and was close to the sights we wanted to see. Staff was very helpful.
Location was great for Milan city centre and the Metro to the Rho Fiera. The stay was made all the better for the excellent customer care of the staff. The rooms are very small but in the main you only sleep in them so what the heck. The beds were great.
cleanliness, very good amenities, and I paid 79 euro for two person, I think the price is very good for a small room. the elevator. it's too small and it took so long that we had to take stairs most of the time.
very nice hotel, great location, th room was clean and very nice and the price is great! our room was facing the street, but we were in the 6th floor so it wasn't so bad
location and facilities
This hotel is really central - near El Duormo and shops and Metro. The rate was very competative for hotels in the middle of Milan. The room was not particularly modern (though the bathroom was nice and included a excellent sauna/shower), and refurbishment work is ongoing at the hotel - I assume some or all of the rooms are being upgraded. Overall, I thought the hotel was good value for money.
The very friendly welcome, very helpful staff and high standard of room service - everywhere spotlessly clean Nothing
I like hotel location in Milan no
Receiption is extremely helpful, especially a lady called Maria. Special thanks to her for all her help. House keeping did excellent job too. We always come back to a room that is clean & tidy.
Easy access to La Scala and the centre.
It is very close to the city center. Very convenient to visit Duomo and shopping area. Wiress Internet is free within only first 3 hours. In addition, we cannot recognize how long we already consumed.(Need to display the timer.)
Friendly staff. Excellent location. Lots of guides and useful information on Milan. Breakfast is rather limited. Lacking in fresh fruit or juice.
Nice, clean room/ comfortable bed / plenty of hot water (which can be lacking in European hotels) . Very convenient location, also.
location small bathroom elevator
Close to centre Terrible shower - really very small and shower-bath (place where you stay during showering) was broken ... Buffet breakfast ? :-))) small tables in small space, small selection, ... no real buffet
Good location, close to everything, no need to use metro. Clean.
Very convienient location in the heart of Milan - close to the Duomo and many other sites.
yes we enjoed our stay. nice icecreame place very close....yummy no nothing to complain...rooms are not to big, but how wants to be in the hotel if you have the opportunity to descover milano
Nothing Filthy dirty, no working shower, no room to sit on loo, no sockets working,lamps not working disgraceful
shower had mold in corners, very small
Not Much! Convenient to what we wanted to see. Too small, air conditioning was a problem, staff difficult to understand.
It was very central The whole place was in need of a good tidy up, and a coat of paint. Nowhere to sit comfortably in the room, or in reception. We thought it was very expensive for the facilities.
The location was great and convenient to places we visited. The staff was friendly and helpful. The bed was not comfortable-too hard. The bathroom was very small(though still manageable), even compared to other similar European hotels we have stayed.
the staff was very nice, the location is very central, the room was clean, there was air conditoner. the wi-fi is not free, breakfast cost extra 8 euro per person, the bathroom is very very very small.
Convenient location, close to transport, restaurants and sight seeing. Rooms were very basic and rather small, but entirely adequate
Very convenient, and friendly
Two blocks from the Duomo and Metro station. A fan was installed in the bathroom and kept cycling on and off every 15 minutes with no off switch. Had to use ear plugs in order to sleep. Bathroom miniscule and equipped with a bizarre toilet that flushed loudly and repeatedly for 5 minutes for every use. No room to turn around anywhere, let alone set-up a suitcase. Breakfast was not included in high price. Was not aware from description that hotel was in a pedestrian zone so we had to park the car several blocks away in a garage and walk with all our luggage.
Friendly staff, all the staff manning the reception spoke English & extremely clean. Location of hotel was excellent.
Location is excellent.very good stuff. cleaning and changing the linen is everyday, that is not typical for 2 stars. Very small room and very poor breakfast((((
The location could not have been better.
The room was the smallest I have ever seen.
Central location was excellent The walls are paper thin so there is a lot of noise from the corridor and other rooms